Rated 2 out of 5 by Kobb Not up to par
Fairly new to Starwoods so gold and a couple stays shy of diamond. This hotel has a descent location and is fairly nice, but service is horrible. Came with my wife and kids so need 2 rooms. On check in I was advised upgrades ie-better view were reserved for diamond guests. Fair enough but hotel is hardly at capacity, we were told our gold priveleges of free internet only apply to one room. With 3 kids that means we still have to pay the 19 euro to keep our kids entertained at night as only 3 can join per room. Bad planning.....should have had movies pre-downloaded but it was a last minute trip. That being said I am writting this from the lounge because the internet was so slow this page wouldn't load in the room. Forgot an iphone charger and was told the hotels was broken?We also had another problem as our bank cards aren't working (our own fault). Front desk refuses to give a cash advance. Bottom line is minimum service here, could help but won't.. This is the first time I have ever taken the time to write a complaint. We have had some great service and treatment at other starwoods - this one doesn't cut it. I am back in Paris soon and am booked at the W, I am sure it is a better choice. This place thrives on doing the minimum.
November 30, 2014
Rated 5 out of 5 by Cornelia Hotel is excellent
I really enjoyed staying in your hotel, excellent service
November 27, 2014
Rated 5 out of 5 by MarluceBrazil Luxury
I would recommend this hotel to everyone.It is great for family and friends and also for business and weddings.The hotel staff is very accommodating to the needs of their guests.The hotel is beautiful and luxurious both inside and out A perfect location on the side of the Jardin des Tuileries and walking distance from the Musée de Louvre.In the heart of Paris close to all the best shopping and tourists spots.
The Westin Vendome offers the life of luxury and always making you feel at home.I can't wait to return, my home away from home.Truly felt like a welcome guest.
November 16, 2014
Rated 4 out of 5 by Atalanta32 In the heart of Paris a nice hotel with good service
This was my first time in Paris and I was amazed and shocked from the warmest and humble staff members working at the hotel. Starting with the bellman (Alexander) who was very nice once we arrived and through out our stay, to the
check in counter we had Claudia (sorry if i mentioned the name wrong) she had blond hair but very good with the service and explaining to us about the hotel. Very nice.
The concierge desk was super amazing as well. I was very thrilled to see a couple of your staff wearing the les clefs d'or keys. Bruno was very sincere and humble. Thank you concierge who helped me with the umbrella request sorry if i forgot your name. and the team who assisted us with dinner reservations. Every one helped which was a key since i did not know how to speack French. But i have to say everything was walking distance and i must have visited the Louvre museum more than 2 times.
I would definetly come back
November 14, 2014
Rated 4 out of 5 by M214 Location, Location, Location
Care to guess what I thought was the best thing about this hotel? Location. You can't find a better location for visiting Paris as a first time tourist. Depending on your level of fitness, you can walk to the Louvre, the Eiffel Tower, the Champs Élysées and the Notre Dame Cathedral without any difficulty. There are great restaurants and cafes all along the way.
The staff are super friendly and extremely responsive. The food at this hotel is good, but pricey and the well done burger my wife ordered came medium rare to still wearing its own leather. All in all, it was a great experience. On the con side, the Internet is slow and by slow, I mean escargot slow. In fact, in our first room, it didn't work at all. We were immediately up graded to a nicer room, however, at no extra charge making the slow internet a net gain. All of the things he staff could control, they did...and well. The things they can't control, such as the decor (which is old and a bit dusty) you can't count against them.
November 13, 2014
Rated 5 out of 5 by EscapeFromWinter Great hotel and location with friendly staff!
We had a great 3 night stay here. We were upgraded to a Jr Suite with 3 small balconies.
The staff was very friendly and helpful. Particularly the concierge.
November 13, 2014
Rated 4 out of 5 by ParticularTraveler Deluxe room but view of hotel courtyard
The Deluxe room was nice but the view was the hotel courtyard. When we made the advance reservation, we asked to have a room with a city view. Since we were staying 13 nights on this trip, the hotel should have provided a room with a view of the city. The Manager said nothing available even though we booked in advance. Disappointing response especially since we stayed in this hotel the prior year AND we were staying for such a long time on this trip.
November 11, 2014
Rated 4 out of 5 by TravelFin Long weekend in Paris
Great location for a long weekend in Paris touring sighsts & shopping. Nice & spacious room. Really enjoyed dinner at the hotel restaurant. Hotel bar environment was nice. At the bar, drink local wines, not over priced beer!
November 10, 2014
Rated 5 out of 5 by Stumbke Exploring Paris
The Westin Hotel is in the ideal central location to explore all the Paris landmarks. The staff are friendly and helpful. This made our special stay even more perfect. We enjoyed the cuisine in the restaurant. The room was quiet and very comfortable.
November 10, 2014
Rated 5 out of 5 by Quilternk Enjoyable visit
Loved the location and the staff were excellent
November 9, 2014
Rated 5 out of 5 by CS1001 Paris hotel
Outstanding hotel with a great location. Only criticism is that there is no baked beans with the breakfast buffet.
November 2, 2014
Rated 3 out of 5 by davesusan This is not what I expected from Starwood
If you walked into this hotel with your eyes closed, then opened them once inside you would think you were in the usa. If that's what you want in Paris then this is the place for you.
We checked in on a Saturday afternoon to the sound of a jack hammer doing repairs just outside of our room. It actually sounded like it was in the room next to us. We were so tired that we just tried to ignore it.
Monday afternoon, around 4 pm, we were once again tired and wanted to take a quick nap before heading out. Once again the jack hammer was rattling the room. I called the front desk 3 times and finally got someone to get the manager. He came up to our room, the jack hammer still rattling away, and he offered to give us some points back for the inconvenience. The gesture was appreciated, but hardly made up for a very expensive room and a ruined day. You know when you're traveling that a 30 min nap can make all the difference in the world as to how you will feel for the rest of the day. I felt like I had 2 ruined days and was not compensated for even one day. So, yes, I am unhappy with the Westin and Starwood for making a less than genuine response for the inconvenience.
So, to make things worse; I just telephoned The Westin, there is a "contact us" tab to the right of this space. A woman answered the phone and I said I was writing a review that was not very favorable to the Westin but thought I would speak to someone before sending it. So I asked if there was a person to talk to, the woman on the other end of the line offered to give me the phone number for the Westin in Paris. I said maybe I should just submit my review. She said, without concern, " It's up to you". Great customer service!
October 29, 2014
Rated 4 out of 5 by SueB2 Westin Paris
The Westin Paris is located perfectly for visitors wanting to walk to the Louvre, Musee d'Orsay, Place Vendrome, Place de Concorde, Grande Palaise and right out your door the Tuilleries and Rue Fauborg St. Honore. The staff is friendly and mist accommodating and the hotel offers all the amenities a traveler would need.
October 26, 2014
Rated 5 out of 5 by stu21 good position, good location
close to upmarket shops and restaurants, can be slightly noisy at night due to the busy traffic. The restaurant has a limited choice on the menu, the bar is good for quick snacks.
October 17, 2014
Rated 4 out of 5 by Ian7 Good experience but hit and miss in some areas
I am taking the time to write a review because I found recent reviews helpful when deciding whether or not to stay at this hotel.
At arrival the cab had to drop me several cars from the curb with lots of bags with no door staff in sight. Not a good start.
There was a dedicated SPG gold reception that allowed me to avoid a lengthy check in line.
The hotel was nearly fully booked but upgraded me from a junior suite without view to a prestige suite which was available when I arrived. Unfortunately this process was not automatic and require some polite persistence and delay.
They offered a free morning coffee / tea amenity with delivery fee which was very nice, and arrived quite quickly. The room service staff was really on top of things, especially considering the hotel was full during our stay.
Nice towels, shower, and toiletries, at or above what I would expect for a hotel at this level.
Our room had no tub, only a shower, but the bathroom was otherwise spacious and nicely equipped.
The bed was too hard and the pillows too soft, side sleepers beware. I don't think it was a heavenly bed but it was a proper king bed.
The wifi in the room was fast/reliable.
The hotel has a low building height and large footprint therefore there really aren't very many view rooms available and a number of suites will face interior courtyards like ours. Unlike taller hotels in other cities even a large suite may not have a view.
Noise was not an issue, despite full occupancy and numerous hotel events during our stay.
We were staying at the hotel with an infant and found it difficult to refrigerate his food / milk despite asking desk, housekeeping, and bell staff for solutions/ recommendations. In the end we pulled things out of the minibar which triggered some charges which we were able to get removed but requiring some time before checkout.
October 13, 2014
Rated 5 out of 5 by WILMINGTON Ask for Room 4064 / You won't be disappointed!
Wonderful Westin Welcome in Vendome Hotel
Thanks to a great team.
Try the Restaurant, very good seasonal menus.
October 10, 2014
Rated 5 out of 5 by Cathy great location
First time in Paris. Great spot to base your tours from. Close to Metro. Appreciated the room and the champagne. Local restaurants recommended by concierge, in and around hotel were great. One 3 star Michelin however was fair at best. Think they were impressed with there ratings. Thoroughly enjoyed our stay.
October 7, 2014
Rated 4 out of 5 by Beeda93 Beautiful hotel
Hotel is well situated to many Paris sites. Lovely rooms but the rooms are a bit dark. Many good dining choices within walking distance. Staff was attentive and efficient.
October 1, 2014
Rated 1 out of 5 by Platinumwasteoftime Why bother being a SPG Member
As a loyal SPG member for almost 10 years, this was by far my WORST experience as a platinum member. I contacted the hotel prior to my arrival to inform them that this was a very special trip. (I was talking my spouse to Paris for the first time, I have been dozens of times.) I spoke to a guest representative regarding the room types and which room would be suitable for the purpose of the trip. My options were a deluxe or superior room. Based on the definitions of the words, a Superior room would seems far more luxurious than a deluxe room. Incorrect, a superior room is their general basic room. However the representative made it seem as if it was a better than normal room. I proceeded to request an upgrade as a platinum member and was informed that the hotel was sold out. Although surprised, I understand that a suite upgrade is not guaranteed and would not be possible. However, 2 nights prior to my arrival I was able to book a suite at the hotel, although I was informed that it was sold out?!!!! When I arrived, the guest representative informed me that although they are sold out, I could choose the suite for 4 times the rate of the superior room, that I had booked. I asked her, if there is a suite available, how is it that I couldn't be upgraded to it? Especially since I just canceled it while standing at the check in desk based on her advice?!!!! Further, why tell me there are no rooms available if clearly I was just able to book one? For the next 4 nights that we stayed at the hotel, the staff could not figure out how to give me a better room even though I was more than willing to pay for it, which caused me to wonder how is it possible for a hotes to walk guests when they are sold out, but cannot SELL a Platinum member a better room?
What is the point of loyalty if you are treated like everyone else? Finally on the day that we were departing the guest relations manager offered to change our room. Although the gesture was nice, we were checking out that day, so it was pointless.
If a brand wants you to be loyal to them, they should be more considerate to their loyal customers than their fly by night non repeat customers.
September 29, 2014
Rated 1 out of 5 by Chilichez Location does not make the experience
I have been a Platinum member for several years. Am now. The worst hotel I have experienced in any chain. Overpriced food and beverage, comically bad service to the point of stereotype, loud rooms. Unmotivated and unhelpful staff. Inability to change currency into anything above 5 Euro denominations. A hotel for those who have money but no context for what a truly pleasant hotel stay can be. An experience for the ages. I have donated my remaining points to Unicef as I have endured my last points room experience with Starwood.
September 24, 2014
Rated 2 out of 5 by Paris14 No recognition of Preferred status
I recently stayed at this Westin, and was very disappointed by the first impressions of the welcome desk. The gentlemen who checked me in stated there were no Platinum upgrades available and that the hotel was "completely sold out". He informed me that the only rooms available were standard rooms. After check in, I found multiple rooms for sale at Spg.com, including Deluxe rooms and Junior suites. I contacted the platinum desk and they confirmed there were plenty of upgraded rooms available. The platinum desk then contacted the hotel directly and the reservations manager at the hotel placed me another room which was much larger and nicer than the one I was originally assigned.
If this hotel didn't want to upgrade me, that's fine. But I have an issue when the check in clerk lies to me about the availability of the rooms. I asked 3 times whether the standard room was the only one available, and he assured me this was the case.
While the location of the hotel is excellent, the hotel staff should do a better job of keeping their Platinum members happy. There are many hotel options in Paris, and this hotel doesn't seem to care.
September 21, 2014
Rated 4 out of 5 by jim84sb Great location
On arrival the bellboys took our bags before we had even exited the car. Later during our stay the bellboy searched for a taxi that would accept credit card for us.
The Westin itself is in the heart of Paris. My wife and I were able to walk to most of the tourist attractions.
The beds are not anything to write home about. They could use some major improvements.
We had room service a few times, and ate at le first once. The food was, ok. Alexia was very attentive to our needs when we did eat in the restaurant.
If I am ever to go back to Paris, the Westin will be visited again.
September 18, 2014
Rated 5 out of 5 by genevaxxxx one of best hotels in paris
excellent location, fantastic service, very dedicated staff, great food
September 16, 2014
Rated 4 out of 5 by JayJay24 This Hotel's location is it's best feature.
We paid 200,000 Starwood points for our
6 night stay here. That's a lot of points.
We were not given a room with a view as we had requested, nor were we upgraded
at our arrival. (Being a 10 year Gold level SPG member and being an American is not going to benefit you here) Instead we received a room looking down on a metal roof covered in pigeon droppings. It was hot, it smelled of crap and the flies were all over, so we were unable to open our windows. The 2 Concierge we spoke with should not be working with the public, they were rude and mostly of no help giving answers to our questions. We are big tippers but gave NONE at this Hotel. Their loss. Stay here if you are French, or speak French. Otherwise I would pass.
September 8, 2014
Rated 1 out of 5 by unsatisfiedguest88 Needs Improvement
I am an platinum member and felt that my check-in was not satisfactory. The service provided by the staff was not welcoming and she did not try and accommodate any of my upgrade requests. I booked 2 double rooms and only 1 double room was available when I arrived. The room was very small. The door to my room was very difficult to open as it kept getting jammed. Full length mirror not available in my room. Coffee machine was not provided in the room and it was very inconvenient that you had to pay a service charge for coffee or tea to be delivered to the room. A charitable contribution was also charged to my room bill without prior consent. Overall I felt that the hotel did not deliver the quality of service and amenities promised by the starwood standard.
September 5, 2014
Rated 5 out of 5 by Pamiemck Excellent location
I thought the prices for a glass of wine and a coke soda were very overpriced in the garden restaurant setting.
September 4, 2014
Rated 5 out of 5 by Fitch415 Oh la la!
We stayed in a junior suite with a view of the Eiffel Tower, and can’t rave enough about the excellent experience we had!
The room itself was quite spacious: high ceiling, separate dressing/closet area, and a good sized bathroom. Lots of floor space around the bed with ample room for sitting chairs and tables. Pairs of French doors both open onto a small balcony over Rue de Rivoli, so you can step outside and enjoy the view. We didn’t have any problems at night with noise/light from the street below with the windows closed and shades drawn.
The shower had ample water pressure, heated up immediately, and the shower head was plenty high for taller people. There was no exercise bicycle in the bathroom/dressing area that some people have reported, but I think we would have chuckled if there was. The toiletries were Hermès which has a nice wow factor, but I find them to smell too perfume-sweet.
The king bed was more like two twin mattresses pushed together, but it was firm and comfortable. The French don’t seem to use top sheets, so if you want a sheet between you and the duvet you might have to ask for “un drap” on your bed. (Do this when you check out your room so it’s not a surprise at the end of the day when you’re ready to crash.)
The Concorde metro station is a short walk away, and you can easily walk through the Tuilleries to the Louvre as well. It’s a ritzy area of 5-star hotels but you can still find plenty of cozy restaurants nearby (several within one block) if you don’t want to stray too far for dinner.
The staff was friendly and helpful as we’d expect at any Westin. If you don’t know any French, the front desk staff is fluent in English and you won’t have a problem. We felt like royalty when the hotel treated us to an upgrade and some delicious Champagne and macarons during our stay.
Tip: The junior suite with view probably isn’t available with points directly, but you can call SPG to book the junior suite and then contact the hotel to upgrade the view for a good value.
September 3, 2014
Rated 5 out of 5 by mike626 Two nights in Paris
Short trip to Paris. Only two nights, but two great nights This hotel has been our home base many times and every time the experience has been phenomenal. The staff, the food, the room--all five star. Thank you for being our home away from home in Paris.
September 1, 2014
Rated 3 out of 5 by Bob38 No hot water
We were in Paris for one day. We had reservations at a very nice restaurant the evening we were there. When we arrived we were told the hotel had no hot water due to a problem with the City. We were told if we really wanted to clean up before our evening out we could go to another hotel a few blocks away just for a quick shower. This hotel is in a great location, our room was very nice however the staff was not helpful and we were charged the full rate despite the lack of hot water to shower, shave etc. It was very disappointing response by hotel management to this problem.
August 28, 2014
Rated 5 out of 5 by Di38 This is hotel beautiful!
This is one of my favorite hotels, in one of my favorite cities.
August 26, 2014