Rated 5 out of 5 by Ladeetee The Westin Reston Heights Hotel Were all your needs are met
On my recent visit to Reston, VA for my residency at the Univ. of Phoenix all my needs were met at the Westin Reston Heights Hotel. It started with a shuttle from the airport to a shuttle to and from school. This was perfect for me because it cut down on my stress level and no worries about transportation or renting a vehicle. I would recommend it to any student attending their residency in Reston, VA. T.Williams
September 14, 2012
Rated 2 out of 5 by Jay777 Not like ther Westin Hotels I have stayed at
Light bulbs were out of order in the bathroom, The shower faucet handle broke and the water was running for 2 hours before it was replaced. The draing was clogged in the bath tub, and to top it off, by safe would not open with the correct code. The hotel engineers could not reprogram the safe. The ended up cutting the safer to get my valuables out. Stayed in numberous SPG hotels and this was my worst experience.
May 20, 2013
Rated 5 out of 5 by JJAM At the Ready
As a frequent guest of The Westin, Reston, VA, I have come to appreciate the special care and attentiveness amongst the Staff. During my last several check-ins, the Staff welcomed me by name and promptly checked me in. This is most welcomed and appreciated. Further, since I typically check out before my Partner, the Staff goes out of their way to phone the room to make certain my Partner is readied for work!
May 9, 2013
Rated 4 out of 5 by BPC4 Nice stay
The facility was nice and room was nice it just didn't have the feel of a five star hotel. There were no robes for going to the pool. Was suppose to get a free breakfast with the room that never was very clear on how to get, wasn't worth the hassle. The food was alright. We had room service and the "pad Thai" was not pad Thai which would have been alright if it was really good but was not.
September 18, 2013
Rated 5 out of 5 by Angel5 Best hotel EVER!!
The Weston in Reston, VA is an exceptional hotel. The room was amazing, the staff was extremely courteous, helpful and friendly and the food was amazing. The Hotel Manager worked hard to make sure we had a room that I could navigate since I am physically handicapped for now due to Achilles surgery. We would stay there again and look forward to another trip to Virginia just to stay at the hotel.
November 27, 2012
Rated 1 out of 5 by Carrie207 Easy Stay
The hotel was extremely convenient to the activities of Reston, dulles Airport and an amazing easy drive at 6:45 AM to downtown DC. Easy in and out access and convenient easy to drive in garage. The suite was spacious, including the bathroom with separate tub and shower and the room and particularly the bed had a clean, fresh scent. I was surprised that my room, facing the highway, was quiet.
July 24, 2013
Rated 5 out of 5 by Catley Great hotel
The staff was extremely nice and accommodating, and the rooms very comfortable and clean. There was only 1 evening staff member who was not very helpful in assisting me in getting to the Vienna metro stop to pick up my daughter. I ended up at the wrong stop, also located in Vienna but not the final stop on the orange line. Restaurant food excellent. Loved the free covered parking.
February 8, 2013
Rated 5 out of 5 by Estevao2013 Great value!!
Hotel was close enough to Downtown DC and the value was great! Restaurant in the hotel was good but very pricey. Room service was good but pricey as well. Staff was really great. However, not enought towels left in the room and the indoor pool was not warm enough.
January 2, 2014
Rated 5 out of 5 by Blain Thanks for Making my Stay after a Desasterous Day of Trying to Deal with United Enjoyable
I had been trying to connect to a long distance overseas flght with United the other day, but a series of issue forced my United Express connection to be to late for the flight. When United offered a room at 1 AM I was happy, but from the time your driver picked me up at the airport through my entire day the next day, your staff was exceptional ... THANKS
April 20, 2013
Rated 4 out of 5 by SPG2012South Great Location
Hotel is located less than 5 minutes from the Reston Town Center. Dulles International Airport is approx 15 miles away and an easy drive. Only concern was that I noticed a teenager sitting at the bar on three consecutive evenings. Management requested he sit at a table on the first occasion but did not seemed concerned thereafter. VA law prohibts such.
November 27, 2012
Rated 3 out of 5 by streetcar Beautiful brand new hotel...service so so
Beautiful hotel but I felt more like an inconvienent visitor more than a welcomed guest. I haven't heard the word "no" so much in any stay I've had at a starwood in a while. Being Gold didn't seem to help either. Facilities are beautiful and it is immaculate. Staff weren't mean or anything, they just seemed to be bothered that I was there.
May 26, 2012
Rated 5 out of 5 by jdt1177 FROM NOW ON
my wife and I enjoyed last weekend in your fine hotel..we have been looking for a place for regular stays,as we have family in the area..we are both interested in value ,comfort,and,location.westinreston scored high in all areas...and staff could not have been nicer...from now on.....we're staying with you.thanks for 3 nice nights.
August 26, 2013
Rated 5 out of 5 by Casoria Another Excellent Experience
This is the second time in as many weeks we stayed at the Westin. The staff was extremely nice and the facilities fantastic. The Jr. Suite was comfortable and well met our needs. The Vinifera restaurant is one of the best in the area. Definitely worth going to Vinifera even if you aren't staying at the notel. Overall - Excellent +++++
February 13, 2013
Rated 4 out of 5 by MSMY Good Stay in Reston
This hotel was a great place to stay in Reston and the best part close to my job locations. Staff provided the wrong valet ticket to my car and I feel they need to be more attentive especially since I am paying for them to park my vehicle however due to not that many customers it was easy to correct. Overall stay was good.
December 17, 2012
Rated 4 out of 5 by review864 Change In shower head
Disappointed in new shower head . Is the entire hotel changing to this new model? If so, it is too high, even the handheld is not low enough if you aren't going to watch your hair. If going this way. Please now provide shower caps.
Fitness center needs updating and balls need to be in inflated more often.
October 2, 2013
Rated 5 out of 5 by Rich121 Efficient Stay
I attended the ACR Learning Center in Reston ,VA. My stay at the hotel was easy, calming, and efficient. The registration process was quick and prompt. The help from the shuttle services to Tyson's Corner Mall was great. Great transportation to the ACR Learning Center.
November 17, 2013
Rated 5 out of 5 by Ready36 Best Anniversary Ever plus addicting heavenly beds
When the hotel know about my anniversary they upgraded my room to a suite and had a champagne surprise waiting. My wife and myself were very thrilled and she calls it best anniversary in 10 years. The beds were so comfortable that we were not able to get off the beds. They truly are heavenly as the y say.
February 27, 2013
Rated 5 out of 5 by jpm0703 Will keep returning
Last weekend (Nov 28 to Dec 1) was our second time at this Westin. Both stays were overall wonderful - the quick & efficient check-in, the comfort & cleanliness of our room, excellent breakfasts at Vinafera, and the quick & efficient check-out.
December 3, 2013
Rated 5 out of 5 by AB40 Perfect resting place after long flight
After a long troublesome overseas flight, the Westin Reston Heights proved to be a great place to recharge. Check-In was fast and correct, the room was in great condition, and everything needed was available immediately. Free shuttle to Town Center and Free shuttle to Dulles International. Thank you.
September 1, 2012
Rated 5 out of 5 by USPAD13 Management and Service
Knowledgeable and well trained staff--all who work so well as a team--complement this excellent property as a perfect getaway for business and pleasure. The facility is tranquil and food at the Vinifera is simply superb. I have marked this as one of my favorites--and I rarely do that in writing :)-
May 17, 2013
Rated 3 out of 5 by 2011 Room Cleanliness Needs Improvement
I recently stayed a few days ago in the Jr Suite room with Full Size Wet Bar and Balcony facing the Toll Road. The door to balcony was very loud so there weren't much of an insulation but the thick drapery helped a bit. I had brought wine but there was no wine opener, I then called downstairs and the front desk clerk told me to look for it, since it should be located near the ice bucket but it wasn't. I then grabbed the 2 wine glasses and both were of different size and shapes, which is not a big deal but what was a bigger deal was the residue of lipstick wax on the rim of the glasses. I couldn't wait so I washed it with the provided bar soap which helped. ;( The remote control didn't seem to work correctly. You had to aim it in a certain way towards the tv to get the channels changed so the battery was probably drained in the remote. I've stayed here many times and loved it but my last stay wasn't to my liking. I will probably stay here again but I hope that next time, it will be better.
August 14, 2012
Rated 4 out of 5 by Nelly4 Restaurant
There seem to be a disconnect between the front desk and restaurant regarding the breakfast platinum benefit. Once the restaurant staff realized the breakfast was "comped", their interest in providing friendliness and good service went away. This is not typical of my stays at Westin facilities.
April 8, 2013
Rated 3 out of 5 by HB12532147 Issues
My group had several issues during our stay. We had breakfast every day in the restaurant, and every day we had an issue. Serous attention needs to be paid to improving this.
Also, we had a water burst. While this is not controllable, the staff did nut do a great job of handling the situation.
March 30, 2013
Rated 4 out of 5 by CKK1 Very nice hotel
Overall this hotel is extremely nice. Rooms are upscale and very accomidating for a regular business traveler. Food and wine selection in restaurant is great. Room service at recent stay was terrible. Bones in my chicken ceasar salad. Not the same quaility food as available in the restaurant.
August 6, 2012
Rated 5 out of 5 by FreeSpirit88 A hotel that you would look forward to going back.
The staff is friendly and efficient. The decor is smart and pleasant, and welcoming. The rooms are definitely comfortable, especially the bed. Big flat screen HD TV a plus. The complimentary Starbucks Coffee in the room, in the morning, makes the working day goes a lot better.
August 27, 2013
Rated 2 out of 5 by NoMoreWestins Poor, poor service
A stay characterized, time and time again, by sub standard service from virtually every member of staff we encountered from the front desk manager to house keeping to room "service" and desk staff. Room not cleaned until 8pm after repeated requests was the last straw. STAY AWAY.
July 21, 2013
Rated 5 out of 5 by Jan70 Excellent
This is the first time I have ever stayed at the Westin Reston Heights. It was wonderful. I received a king size bed. The décor of the room was beautiful. I enjoyed the speciousness. There was an issue with the hot water but was resolved. I would definitely stay here again.
April 1, 2013
Rated 5 out of 5 by Chookie The Hotel had wonderful charm.
We where 3 nights to attend a wedding, not only was it comfortable but the staff was friendly and efficient. The shuttle ws a great way for those who flew to get around. The restaurant was very good about pleasing you with meal choices. I will return.
October 14, 2013
Rated 5 out of 5 by Coug60 Coug60
Great hotels. Stayed at Westins many times...
January 12, 2014
Rated 3 out of 5 by Washingtonian40 Nice..... but no club level!
I was slightly disappointed they had no club level/ lounge. The attendant stated certain floors were "SPG levels" and therefore, contained more amenities. The mini fridge, perhaps? Mistakenly, I was charged twice for the room. Other than that..... the hotel was nice!
November 8, 2012