The Westin Reston Heights

  • 11750 Sunrise Valley Drive
  • Reston,
  • Virginie
  • 20191
  • États-Unis
  • Carte

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Rated 4.3 out of 5 by 175 reviewers.
Rated 3 out of 5 by Going downhill Here's a list of things that weren't quite right: * room was not cleaned one day - yet the desk tried to tell me it was so I ended up with a mess of towels, no coffee, etc the 2nd day * Bulbs burned out in room; clock radio not working; lampshade had huge cracks in it * No hot water in bathroom faucet * Check-in person had an attitude; others at front desk ended up being very helpful * I stay at this hotel ~ 2X / month and this was the least satisfying stay yet January 4, 2013
Rated 4 out of 5 by Great staff! During my recent stay the Dulles area had a very bis snow storm. Although the airport shuttle was reduced to hourly service, I greatly appreciate the fact the manager was able to keep the shuttle running. In fact I believe he even drove the first shuttle. Thanks! March 4, 2014
Rated 4 out of 5 by Good experience overall Staff was very friendly and helpful with minor billing issues encountered during my stay this past weekend. Breakfast in the restaurant was fantastic as well. I was disappointed in the fact that I could not open the window shade that covered the entire window in my room because it was broken (top was out of the track) and that even though the website states that valet is complimentary for guests that the sign at the entrance states it's $10/day. September 24, 2012
Rated 3 out of 5 by More business than pleasure Reserved a room for valentine's weekend with wife and was somewhat disappointed with desk staffs service. The service provided by front staff is not what I expect when staying at a SPG property. The Dulles Westin is a far better property and service is leaps ahead of this Reston Westin. February 16, 2014
Rated 2 out of 5 by Could do and look better For the price, the room could have looked much better. The housekeeping was insufficient, they only make the beds and replace the bathroom accessories. I stayed in a suite, not much better than a regular room. If I had known the difference I would have chosen a regular room. Breakfast was HORRIBLE both days I ate there. So, I did give it a second chance, same result. Orders where never correct, the first time ordered. January 23, 2013
Rated 4 out of 5 by This hotel is quaint and classy I enjoyed this hotel very much - especially the Vinifera dining option - however, it is pricy, it doesn't have a spa, they charge for internet, and do not offer any complimentary fare - no social, no happy hour, no continental breakfast. For the price, I think there should be a breakfast option other than a $17 yogurt from room service. Otherwise, it smells AMAZING, is very pretty and is close to Reston Towne Center. May 24, 2013
Rated 5 out of 5 by Great Staff! The staff at this Westin are very accommodating and take great care to personalize my service. I always get the room I prefer, and the bartender knows my favorite drink! The front desk staff always go the extra mile, especially Alexis M! February 19, 2014
Rated 5 out of 5 by A Christmas Treat! Exceptional hotel - beautiul lobby, exceptionally appointed room, customer service at its VERY best (the entire staff we encountered aimed to please and go that extra mile or two or three (!) - especially the evening front desk staff), wonderful breakfast at Vinifera. Staying on Christmas, we felt like we had the whole place to ourselves! We were truly Restin' at the Reston Westin! Thank you for your hospitality! December 27, 2012
Rated 5 out of 5 by The Westin Reston Heights Hotel Were all your needs are met On my recent visit to Reston, VA for my residency at the Univ. of Phoenix all my needs were met at the Westin Reston Heights Hotel. It started with a shuttle from the airport to a shuttle to and from school. This was perfect for me because it cut down on my stress level and no worries about transportation or renting a vehicle. I would recommend it to any student attending their residency in Reston, VA. T.Williams September 14, 2012
Rated 2 out of 5 by Not like ther Westin Hotels I have stayed at Light bulbs were out of order in the bathroom, The shower faucet handle broke and the water was running for 2 hours before it was replaced. The draing was clogged in the bath tub, and to top it off, by safe would not open with the correct code. The hotel engineers could not reprogram the safe. The ended up cutting the safer to get my valuables out. Stayed in numberous SPG hotels and this was my worst experience. May 20, 2013
Rated 5 out of 5 by At the Ready As a frequent guest of The Westin, Reston, VA, I have come to appreciate the special care and attentiveness amongst the Staff. During my last several check-ins, the Staff welcomed me by name and promptly checked me in. This is most welcomed and appreciated. Further, since I typically check out before my Partner, the Staff goes out of their way to phone the room to make certain my Partner is readied for work! May 9, 2013
Rated 5 out of 5 by Best hotel EVER!! The Weston in Reston, VA is an exceptional hotel. The room was amazing, the staff was extremely courteous, helpful and friendly and the food was amazing. The Hotel Manager worked hard to make sure we had a room that I could navigate since I am physically handicapped for now due to Achilles surgery. We would stay there again and look forward to another trip to Virginia just to stay at the hotel. November 27, 2012
Rated 1 out of 5 by Easy Stay The hotel was extremely convenient to the activities of Reston, dulles Airport and an amazing easy drive at 6:45 AM to downtown DC. Easy in and out access and convenient easy to drive in garage. The suite was spacious, including the bathroom with separate tub and shower and the room and particularly the bed had a clean, fresh scent. I was surprised that my room, facing the highway, was quiet. July 24, 2013
Rated 4 out of 5 by Nice stay The facility was nice and room was nice it just didn't have the feel of a five star hotel. There were no robes for going to the pool. Was suppose to get a free breakfast with the room that never was very clear on how to get, wasn't worth the hassle. The food was alright. We had room service and the "pad Thai" was not pad Thai which would have been alright if it was really good but was not. September 18, 2013
Rated 4 out of 5 by Westin Reston Gym is undergoing renovation - hope it will be great ! Housekeeping refuses to stop slamming the doors when an easy solution could be had with a towel stopping the doors closing cant talk now from slamming. New showers are disappointing as the old ones were hot and forceful. January 31, 2014
Rated 5 out of 5 by Great hotel The staff was extremely nice and accommodating, and the rooms very comfortable and clean. There was only 1 evening staff member who was not very helpful in assisting me in getting to the Vienna metro stop to pick up my daughter. I ended up at the wrong stop, also located in Vienna but not the final stop on the orange line. Restaurant food excellent. Loved the free covered parking. February 8, 2013
Rated 5 out of 5 by Thanks for Making my Stay after a Desasterous Day of Trying to Deal with United Enjoyable I had been trying to connect to a long distance overseas flght with United the other day, but a series of issue forced my United Express connection to be to late for the flight. When United offered a room at 1 AM I was happy, but from the time your driver picked me up at the airport through my entire day the next day, your staff was exceptional ... THANKS April 20, 2013
Rated 4 out of 5 by Great Location Hotel is located less than 5 minutes from the Reston Town Center. Dulles International Airport is approx 15 miles away and an easy drive. Only concern was that I noticed a teenager sitting at the bar on three consecutive evenings. Management requested he sit at a table on the first occasion but did not seemed concerned thereafter. VA law prohibts such. November 27, 2012
Rated 4 out of 5 by Nice hotel amenitites, restaurant and location. Nice hotel amenitites, restaurant and location. February 21, 2014
Rated 3 out of 5 by Beautiful brand new hotel...service so so Beautiful hotel but I felt more like an inconvienent visitor more than a welcomed guest. I haven't heard the word "no" so much in any stay I've had at a starwood in a while. Being Gold didn't seem to help either. Facilities are beautiful and it is immaculate. Staff weren't mean or anything, they just seemed to be bothered that I was there. May 26, 2012
Rated 5 out of 5 by Another Excellent Experience This is the second time in as many weeks we stayed at the Westin. The staff was extremely nice and the facilities fantastic. The Jr. Suite was comfortable and well met our needs. The Vinifera restaurant is one of the best in the area. Definitely worth going to Vinifera even if you aren't staying at the notel. Overall - Excellent +++++ February 13, 2013
Rated 5 out of 5 by FROM NOW ON my wife and I enjoyed last weekend in your fine hotel..we have been looking for a place for regular stays,as we have family in the area..we are both interested in value ,comfort,and,location.westinreston scored high in all areas...and staff could not have been nicer...from now on.....we're staying with you.thanks for 3 nice nights. August 26, 2013
Rated 5 out of 5 by Great value!! Hotel was close enough to Downtown DC and the value was great! Restaurant in the hotel was good but very pricey. Room service was good but pricey as well. Staff was really great. However, not enought towels left in the room and the indoor pool was not warm enough. January 2, 2014
Rated 4 out of 5 by Good Stay in Reston This hotel was a great place to stay in Reston and the best part close to my job locations. Staff provided the wrong valet ticket to my car and I feel they need to be more attentive especially since I am paying for them to park my vehicle however due to not that many customers it was easy to correct. Overall stay was good. December 17, 2012
Rated 4 out of 5 by Change In shower head Disappointed in new shower head . Is the entire hotel changing to this new model? If so, it is too high, even the handheld is not low enough if you aren't going to watch your hair. If going this way. Please now provide shower caps. Fitness center needs updating and balls need to be in inflated more often. October 2, 2013
Rated 5 out of 5 by Best Anniversary Ever plus addicting heavenly beds When the hotel know about my anniversary they upgraded my room to a suite and had a champagne surprise waiting. My wife and myself were very thrilled and she calls it best anniversary in 10 years. The beds were so comfortable that we were not able to get off the beds. They truly are heavenly as the y say. February 27, 2013
Rated 5 out of 5 by Perfect resting place after long flight After a long troublesome overseas flight, the Westin Reston Heights proved to be a great place to recharge. Check-In was fast and correct, the room was in great condition, and everything needed was available immediately. Free shuttle to Town Center and Free shuttle to Dulles International. Thank you. September 1, 2012
Rated 5 out of 5 by Management and Service Knowledgeable and well trained staff--all who work so well as a team--complement this excellent property as a perfect getaway for business and pleasure. The facility is tranquil and food at the Vinifera is simply superb. I have marked this as one of my favorites--and I rarely do that in writing :)- May 17, 2013
Rated 3 out of 5 by Room Cleanliness Needs Improvement I recently stayed a few days ago in the Jr Suite room with Full Size Wet Bar and Balcony facing the Toll Road. The door to balcony was very loud so there weren't much of an insulation but the thick drapery helped a bit. I had brought wine but there was no wine opener, I then called downstairs and the front desk clerk told me to look for it, since it should be located near the ice bucket but it wasn't. I then grabbed the 2 wine glasses and both were of different size and shapes, which is not a big deal but what was a bigger deal was the residue of lipstick wax on the rim of the glasses. I couldn't wait so I washed it with the provided bar soap which helped. ;( The remote control didn't seem to work correctly. You had to aim it in a certain way towards the tv to get the channels changed so the battery was probably drained in the remote. I've stayed here many times and loved it but my last stay wasn't to my liking. I will probably stay here again but I hope that next time, it will be better. August 14, 2012
Rated 5 out of 5 by Efficient Stay I attended the ACR Learning Center in Reston ,VA. My stay at the hotel was easy, calming, and efficient. The registration process was quick and prompt. The help from the shuttle services to Tyson's Corner Mall was great. Great transportation to the ACR Learning Center. November 17, 2013
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