Rated 1 out of 5 by JBirdontheroad Total lack of attention
I am a Platinum member and was in DC for a conference. I decided to stay at this Westin rather than the conference hotel since I am a big Westin fan. I have to say that the total lack of attention my simple request received was not in keeping with the usual high Westin standard. When I first checked in at Noon I was given a 2 double bed room that had a view of the interior courtyard instead of the King I requested on my profile. I asked the front desk to move me to a outside view King room, reminded them I needed a feather-free room, and left for the conference. I returned at 5pm to get into my new room and change for dinner. I was in an outside King but it was not feather free. I asked the front desk on my way out to please have housekeeping de-feather the room and left. I returned at 10:30pm and went to my room which STILL had not been de-feathered. I returned to the front desk and requested for the 3rd time that day to have the room de-feathered. A half-hour later a gentleman from Westin Corporate came to my room with a cotton blanket. I helped him make the bed and he left. There was no apology or acknowledgement from anyone on staff for this. I occasionally have to ask once to have my room de-feathered but 3 times in one day and to not even be offered an Upgrade as a Platinum member is bad management in my opinion. I will not be staying at this property again!
October 5, 2014
Rated 5 out of 5 by JoOnTheGo A successful meeting, yet again - and the food is spectacular
This is our second year hosting our annual conference in D.C. at the Westin City Center, bringing together staff from every state. It was wonderful to see the beautiful rennovation the hotel has undergone. The entire hotel staff up to and includding the General Manager were constantly checking in to be sure everything was running smoothly. all the attendees were extremely impressed with the quality and presentation of the food - Chef Nunez is very talented! Chef helped us tailor the menu and offered alternatives that accommodated all atendees pallets - Presentation of the food was beautiful and mouthwatering! From beginning to end, service was exceptional. We will plan to have more of our meetings at this location.
September 26, 2014
Rated 2 out of 5 by KV08202 Terrible Service
Hotel staff was unprepared, and uninterested. I was overcharged for multiple items (parking, internet, and bar tab). As a gold member I received none of my benefits. After requesting a late check out (3PM) the staff began pushing me out the door starting at 10AM. Housekeeping ignored the do not disturb on my door and entered the room on three separate occasions, insisting that I must checkout immediately so that housekeeping can service the room. At noon I was checked out of the room automatically, my keys stopped working, and housekeeping showed up again, this time arguing that this room was already checked out and I "MUST" leave to allow them to clean.
The bar closes at midnight, at 11:40 the bartender initially refused service, because he'd be closing soon. Eventually he did serve us, but then turned the lights and TVs off just a few minutes later, again before midnight and while at least a dozen patrons were still there finishing drinks and watching TV.
I was then charged more than the listed price for parking, and charged for internet, which was supposed to be free for SPG Gold. When the line at check-in was long, I waited in the Gold and Platinum line. One clerk serviced the main line, and neither of the two additional staff members at the desk made any attempt to help any other customers (with or without status).
Overall just terrible service from a multitude of people across several departments. I certainly will not be returning to this hotel, which is clearly mismanaged from the top down.
September 23, 2014
Rated 1 out of 5 by Michabc HVAC in rooms needs upgrading
The HVAC is so noisy that it prevents restful sleep. This is pervasive throughout hotel and staff knows it
September 23, 2014
Rated 3 out of 5 by TravelsWithKids Uneven service
While the hotel was recently renovated, there were several things off with our room: the interior doors didn't fully close, the sliding door of the shower came off the hinges, a picture was hung upside down. While staff was nice, our room was not ready when promised (even when we called ahead, and this was for a regular - NOT early - checkin time) and the crib we had requested was not there. We had to call twice before it was brought upstairs. The facilities in general were nice though and the lady at the front desk went out of her way to make up for our room not being ready, sending snacks up for the kids.
September 20, 2014
Rated 5 out of 5 by TMicci Fabulous DC experience at the Westin City Center!
I stayed at the Westin for a conference and had the most enjoyable time there. The staff was not only helpful but friendly and courteous. I enjoyed getting to know the staff and the chef is phenomenal!!!!! I can't wait to visit again and stay at the Westin!
September 15, 2014
Rated 3 out of 5 by Disappointed2k Breakfast was terrible
Reservations staff was excellent. 2nd time to have breakfast here and it was very expensive and quite bad. Wait staff looked bored, table wasn't set right (no spoon) fresh fruit was by no means fresh, toaster didn't toast bread till you put it through 3 x but coffee was good. Room had no place to hang clothes and was freezing no matter hoe much I raised the temp on thermostat. Conceierge took my bag to hold it for me and made a pt of telling me he was leaving prior to when I would pick it up (so I would give him a tip?). I expect more from westin
September 6, 2014
Rated 3 out of 5 by totoro Undervalue service
The hardware was great. The signature heavenly bed and room temperature helped feel me home.
Service was lack of elegance and skillfulness. 1) Long queue at the front desk to check in. 2) No invoice so very inconvenient to check later for wrong charge. 3) It was only SPG hotel that could read BRG rate from the system. Unlike other SPGs, it complaint the guests should hand in printed version of BGR approval upon arrival. Haha~
August 27, 2014
Rated 2 out of 5 by Kzook Not the spg experience
Chose this hotel while I dropped off my son for college.. Not because it is the closest hotel to campus, but brand loyalty to Starwood as I have the Amex too. Valet is 50/day and they could care less when you arrive..3 guys there and no one even opened the hotel doors for us. I did not recieve an upgrade as I am supposed to with my spg status, although instead of an atrium view, we got a room a football field away from the elevator w a window view, not helpful. Not bigger or nicer, just further and a view of another hotel.. Turns out I only needed the room for one night, but the rate that I originally booked was for 3 nights, so I had to pay for the 2 nights I wasn't there. Couldn't even adjust one night, they had me pay for 2 empty hotel room nights. They also had the audacity to charge me Valet for all 3 nights when I wasn't even there the last 2. So I get to call and hopefully get my bill adjusted, inconveniently. So when I return to DC to visit my son, brand loyalty is not important. I will not stay here again.
August 26, 2014
Rated 1 out of 5 by fred79 A disappointing exprience
The Westin DC completely failed to meet the expectations I am used to with Westin properties. The staff responsiveness was below average, the in-room dining was a total disaster (mixed-up the order, twice, spoiled food) and the hotel itself is old and in dire need an upgrade. I have been a long time Starwood Platinum member and have grown to expect the excellence that a large majority of your hotels provide. The Westin DC Center failed me miserably.
August 22, 2014
Rated 2 out of 5 by Jim127 Not driver friendly
The enterance is very had to find when driving. At least 4 members of our group had to go around the block and try to find the enterance the second time. When I lchecked out it took 33 min to get my car delivered. the esculator to the meeting rooms omly runs one way down in the morning and up in theafternoon. a pain it you are in and out of meetings.
August 21, 2014
Rated 2 out of 5 by jbone425 Not a good place to stay
Well, let's see if they delete this review like the one a did a couple weeks ago that was detailed and took me quite a bit of time.
This has neither the feeling, comfort, or service that a Westin does.
Old dank atrium in lobby that unfortunately a lot of rooms look into.
Rooms with outside views have sliding doors that are sealed shut for your comfort.
After 3 phone calls to property and 2 to plat concierge I still have not received the 2000 SPG points owed me for making a "green choice" That stay was a month ago.
Perhaps instead of deleting my review someone could contact me and resolve my issues. I wonder how many other poor reviews of this hotel have been deleted.
August 20, 2014
Rated 5 out of 5 by AFisher125 Great hotel for business travel
Good accommodations and would recommend
August 19, 2014
Rated 5 out of 5 by BobbyL Great choice...
THE WESTIN WASHINGTON, D.C. CITY CENTER proved to be a fantastic choice for our trip to the Washington area with our friends the Walshes. The accommodations were superb and the staff was extremely attentive... especially the bellman Ernest who went to any means to ensure our complete satisfaction. The location is very convenient to the tourist attractions that tell the many stories about our Country's history.
August 18, 2014
Rated 4 out of 5 by michele4 Nice hotel
We enjoyed everything about the hotel except that our room was next to the elevators which were very noisy so it kept us up late and up early with some hammering or repair on the elevator.
August 18, 2014
Rated 3 out of 5 by Twocs Small room but comfortable and very clean
Room is small but very comfortable and clean. Westin beds are the best.
August 17, 2014
Rated 5 out of 5 by BobbyL A Beautiful Experience
What a nice Hotel to stay and visit Washington. Parked the car during our stay. The Concierge arranged for an all day trolley tour that picked you up at the Hotel. The rest of the staff ( bartenders, restaurant servers, carhops and a very special bellman named Ernist ) made our stay outstanding. Ernist would check with us daily on our well being. The room was very comfortable, except for a noisy neighbor.
August 15, 2014
Rated 4 out of 5 by Guelph Anniversary
Came for our 35th Anniversary. Was asked when I reserved if it was for a special occasion and I told them it was our 35th.
Shortly after arriving a bottle of wine and strawberries were delivered to our room. Very impressed!
August 13, 2014
Rated 3 out of 5 by bmitchell Not the best
I've had many great stays at Starwood hotels but this one was lacking. It wasn't horrible by any means but between the lobby music that was audible early in the morning up in my room on the 12th floor, taking 30 minutes to retrieve my Valet, and minor things like that, it was not my best experience.
August 13, 2014
Rated 3 out of 5 by MMV1971 Nice sized rooms
For DC I was pleasantly surprised at the size of the room. The room was also nicely appointed and comfortable.
As for location, the hotel is within walking distance to many wonderful restaurants and attractions.
The items that I did not care for: The smokers congregate at the bottom of the steps on the sidewalk, so you walk right through them and the smell if you dare use the stairs. When in the room I could not locate the remote, which I discovered on the floor behind the bedside table (found that to be odd). There was no hand or body soap in the room, instead of soap the housekeeping staff place shampoo in the soap dish. I did ask and received some later. The toilet paper holder was falling off the wall. The wire shelf in the shower is falling apart, 3 of the wires were totally missing and a 4th was falling off, making the shelf almost unusable. I also found the towels to be a bit small and rough, felt as if fabric softener is not used.
August 7, 2014
Rated 3 out of 5 by roomnotready Room wasn't ready, noisy next to elevator and atrium
We had reserved a junior suite with 2 double beds and a pull out couch. Check in was 3p. We arrived at 4:30p and the room since wasn't ready. We came back at 8p, but the room we were given only had 1 bed and 1 pullout couch. We called the operator who said they don't have any suites with 2 double beds and a pull out couch in the entire hotel, what was I talking about. I went to the front desk to show my reservation details, and he stated the current room was an upgrade for the inconvenience of room not being ready on time and could bring an additional plush sleeping cot. The room was nice but was right next to the elevator from the front and the atrium echoing the elevator message "caution.." from the back, so none of us could sleep, despite our specific request for a quiet room away from elevators. The pull out couch was horribly thin and uncomfortable. The front desk was very nice albeit overwhelmed. It would have been fine if they had told us check in wasn't until later, so we could plan accordingly. But telling us check in is at 3 when the prior guest's check out wasn't until 4p starts everyone off on the wrong foot. and is bad management. Not sure I can trust the hotel again to follow through with their promises.
August 4, 2014
Rated 3 out of 5 by lucinda2 Room Service was unsatisfactory
During my stay, the maid service made the beds but did not leave wash cloths, hand towels or bath mat. I requested these items at 6pm on my way out for dinner. At 10pm when I returned they had not been provided so I requested these items again. They were not provided until one hour later.
August 3, 2014
Rated 4 out of 5 by Beth27 Good location
Centrally located and short walk to the next Metro station. No Platinum upgrade and had room in front of Employee doorway but no noise heard. Stayed 5 nights. No variation to breakfast the whole time. Usual Westin standards all round.
August 3, 2014
Rated 4 out of 5 by Raleighfamily 3.5 stars overall
Good hotel: located in downtown, good breakfast buffet, convenient valet parking with in/out privileges
Cons: tight beds ( 2 dbl, instead of queens), had problems with our bathroom door not locking and coffee maker not working well; from my 8 yr old daughter's perspective : no pool, limited TV shows for kids, no kids activities
August 3, 2014
Rated 5 out of 5 by 57vintage Wonderful room
We had booked the hotel for one night only. We arrived after midnight and were greeted warmly. The room had 2 queen size beds as requested, but also a sitting room with sofabed, 2 armchairs and a table, a sizable desk area, wide screen TV, a mini-fridge and plenty of storage space and a nice bathroom. Pity we could not have stayed longer, as the beds were very comfortable. The only negative remark I would have is that the cleaning staff had forgotten to replace the toiletries, but that was remedied upon asking.
August 2, 2014
Rated 5 out of 5 by Victor1940 Nothing but the Truth
So the good and the bad. Started with Room 802 (I think) but there was an awful burning smell permeating throughout the suite. Otherwise the room looked pristine. Called to ask if there was another room available and was quickly told that the hotel was sold out and there were no other rooms. When I persisted, the woman who checked me in came on the line and she asked her manager if they could do something for me. Not sure but maybe being SPG Gold Preferred got me the nod. Was moved to 528 which was smaller but at least it didn't stink. Was happy with the accomodation but maybe I didn't have to be assigned to a smelly room to begin with given my Gold level membership and the fact that I've probably stayed at this hotel about 10 times in the last year and a half.
Love the location, the hotel itself especially after the renovations (though rooms facing the atrium might be a little noisy for light sleepers - not a problem for me as I sleep like a lumberjack), the staff are really nice and the housekeeping is generally very good.
August 1, 2014
Rated 4 out of 5 by EAE123 Service hasn't caught up with facilities upgrade
This hotel's upgraded facilities are lovely, and my stay was very comfortable. However, the room service situation wasn't great--there was no menu in my room, and when I called for one, they said they'd send it "right up". It showed up 20 minutes later, photocopied. Then, when I called to order, no one picked up the phone. Waited an hour, called again, and ordered successfully. All good until the next evening, when room service NEVER answered the phone at all. I finally had to go down to the lobby and ask them to place an order for me. That was a big flaw in an otherwise good experience.
August 1, 2014
Rated 3 out of 5 by DCTraveler14 Very Friendly Staff
The staff were very friendly and professional. The safe in the room (one of the reasons I selected this hotel) was broken, and the handset on the phone did not work.
August 1, 2014
Rated 1 out of 5 by Vidraru Worst possible experience. Would never stay here again or recommend to anyone!
I had a 2-day nightmarish stay at this hotel. Arrived in the evening. There was an NCAA girls basketball conference event in the hotel. I was offered a room in between two rooms occupied by young athletes. Partying. Noise level was unbearable. Even though I am normally entitled to an upgrade (subject to availability), sure enough there was nothing else available, other than a lesser quality room with two separate beds. Eventually management asked our neighbours to keep it down, but the party just moved into the atrium and lasted well into the night, so could not get any sleep before 2:00am. Same story the second night.
The next day I asked to get my car from parking. Hotel has a techy valet parking system where you have to text a certain number to get your car. I was told car would be with me in 7 minutes, it took them 45mins to get the car b/c one of the employee cars was blocking my car. This is one hour waisted on a 2-day trip!
The Concierge was beyond rude, and disrespectful to us. A number of times we ended up spending considerable time waiting for the lady behind the desk doing nothing but waiting on the phone and ignoring us. We actually had at some point a medical emergency and asked for a contact to see a doctor. We got a long story and an interrogatory before being offered an address for a clinic! In general the attitude of the concierge was something I have never seen in my travelling experience, very rude, in your face and unhelpful.
We even had one meal in the hotel and the food quality at the Fringe Tree is beyond questionable.
- no appreciation for a Platinum level guest;
- no change of room/upgrade even though conditions (NCAA basketball related noise!) required it;
- horrific concierge;
- horrific valet parking experience;
- disappointing food.
Would not recommend this hotel not even to my enemies!
July 30, 2014
Rated 1 out of 5 by AnUnhappyC Terrible Experience
I made a change to my reservation with more than 24 hours notice, but was forced to pay an additional $80 because the reservation agent made a mistake in the way they re-booked my reservation.
I also had to wait 20 minutes for a hostess in the restaurant for breakfast. We ended up seating ourselves, receiving no menu or water, and waiting 10 minutes for creamer for our coffee even after we managed to flag down a waitress.
Worst hotel experience ever. I expected much better of the Westin.
July 28, 2014