Rated 2 out of 5 by dsanone48 No water
Room needs some maintence and a good cleaning dust everywere. The lamps were dusty there was hair on the bathroom floor. In the morning of my checkout there was no water. I was told i would recieve bonus points as compensation for a free night I did get points just not enough to stay at this hotel.
June 6, 2012
Rated 5 out of 5 by Traveler35802 Great Hotel
This hotel was exceptional - clean, comfortable, and an excellent staff ready to meet your every need. Two great examples, coming back in from a morning run the front doorman met me with a towel and bottled water. Additionally, the wait staff in the restaurant and bar tenders were awesome!
October 10, 2012
Rated 5 out of 5 by BT1999 Wonderful Stay
Stayed in a suite with my family on a Disney trip. The room was clean, nicely appointed and had an open lay-out. The staff was friendly and helpful. Just keep in mind that the hotel is NOT close to Disney, but rather, the Orlando Convention Center. That said, we will stay here again,
October 12, 2012
Rated 4 out of 5 by Zellous1 Hotels location
Hotels location was perfect. While tucked away to offer serenity, it was very easy to find. Its location is deal in that it's not far at all from the market, entertainment, a variety of restaurants and a variety of other venues a guest would find enjoyable during a stay.
December 14, 2011
Rated 5 out of 5 by simsjo Orlando - Magic!
Had to be in Orlando for quick over night, the Westin Imagine was the perfect home away from home! Great service immediately on arrival, great room, nice dinner and good nights sleep Woke up refreshed and ready for the world. Would definitely recommend this property!
December 4, 2011
Rated 3 out of 5 by Davi Beware of top floors
Stayed on the 12th floor of the hotel last week.
Two out of three mornings had little or no water pressure for a shower. Hotel indicated it is a county problem when hotels around the convention center have high occupancy.
October 29, 2012
Rated 5 out of 5 by Birthday1stAnniversary Overall Stay
From the Valet Staff (Christopher), Front Desk Staff, the Bar Staff and Housekeeping Staff were all extremely polite, professional and accommodating. The suite we had was beautiful, very clean and comfortable.
May 27, 2013
Rated 5 out of 5 by Flyingtailor great valet service
I have stayed here many times but what I really like about this hotel the Valet service here is the best the guys at the front do a first rate service. Great pool gym and nice rooms as well.
April 16, 2013
Rated 2 out of 5 by martin1010 this hotel needs to improve the features
we could not check into either room at 3 p.m
you did not have enough pool chairs
it took 20 minutes to get a drink at the pool bar
you need a gift shop that sells water, soda, and snacks
April 8, 2013
Rated 5 out of 5 by geob R & R
Very relaxing place to stay. The hotel staff is very attentive and helpful to their SPG members. (first class) . Nice pool. The rooms and facility are very clean. Special Thanks to JM.
September 19, 2012
Rated 1 out of 5 by brianna2231 Will never stay there again
Had a very very bad experience. Managers on staff was awful and rude. Was not a pleasant stay for my anniversary with my husband!!!
October 21, 2013
Rated 5 out of 5 by Matt Nice, and quiet.
Everything about the hotel was very nice. If I had to identify one aspect for change it was the consistent "cologne/perfume" type smell in the lobby.
April 23, 2013
Rated 5 out of 5 by NinAdr7 Wonderful spacious suites
We had a party of 7 and the room accommodated all our needs. We used the gym and pool and both facilities were clean and well equipped.
August 17, 2012
Rated 5 out of 5 by DMac Great Suites
I recommend the Corner Room Suite, this suite is as lovely as they come! Great price also!!
September 5, 2012
Rated 5 out of 5 by ctanner11 Great Location
Enjoyed our stay, staff were very helpful and made our visit very pleasant. Thank you.
October 9, 2012
Rated 5 out of 5 by Adam12 Westin Orlando
Excellent service. The valets rock!
February 27, 2012
Rated 1 out of 5 by TourismConvetioneer Unprepared
I stayed at this hotel for a tourism convention.
Upon arrival my room was dirty. The table in the room still had food residue from the previous guest.
They lost a package which they signed for. Waited in the lobby for about an hour as they tried to find the package, I eventually left because I didn't want to be late for an event. I come back to find that they mislabeled my package under a different guest in the hotel.
They were grossly understaffed as the bar was packed with hotel guests from the tourism convention and they had 1 bartender and someone in the kitchen. Who later went to go tell the bartender that they should "F it" and to go to the back to take shots. They did.
I approached the front desk at least 4 different occassions, speaking with different staff. They kept saying don't worry sir, we'll give you some starwood points for the inconvenience, etc. I don't care about the 2,000 points you gave me after 4 different times I had to approach the front desk, because you dropped the ball on service.
Unfortunately, I wasn't the only one in this convention that mentioned this about your hotel. This is not very normal for a Starwood property, so I am guessing it is because of management.
January 31, 2013
Rated 4 out of 5 by bubbles93a Quiet retreat from theme parks
I've stayed at this hotel before, and was chosen for the proximity to Universal. Bed was super comfy, and liked having the patio to look out over the surrounding area at night. Staff was very friendly and accomodating. My rating would be higher if it weren't for two things:
1. TV wasn't working at all when we arrived at our room. Buttons on side of TV broken off. Had to request repair.
2. Looks like the coffee table hadn't been cleaned in awhile.
We stayed on an SPG floor and expected top quality, so that was a bit disappointing.
Overall we had a nice stay, and was peaceful.
April 7, 2014
Rated 5 out of 5 by TonyQ77 Excellent hotel
Excellent hotel. Many 5 Star hotels don’t have kitchenettes, but this feature is standard in the Westin Orlando rooms. Additionally, many 5 Star hotels do not honor the maximum room rate for military and federal employees. The Westin was the only quality hotel in the Orange Countrey Convention Center area that honored that rate. This is a huge loyalty factor for me as I have two other forthcoming trips in other states and I have reservations all at Westin Hotels. All of the staff were exceptional, friendly, and accommodating. Wayne, the valet and door attendance's service and daily greetings were especially warming and friendly. Great stay overall!
The only thing I would recommend: Add a free scheduled shuttle service (drop off and pick-up) to the local restaurant/entertainment locations, and to the West Building of the Convention Center.
March 20, 2014
Rated 3 out of 5 by Jponon chis·el·ling management with nice staff
nearly 15 dollars per day for for internet access at business convention center hotel a surprise. A complementary water bottle, with complementary label next to another water bottle if used would cost you $ 4.00, refrigerator with no real source of things to put in refrigerator near hotel. Have to go off site for "real" convenience store or grocery. Location Captive lack of choice with restaurant. No microwave standard. Hotel approved taxi service with "off" meter drivers that attempt to bill passengers at will. Multiple problems with hotel approved cabs. Staff was friendly and helpful but management chiselling led me to change to another property.
July 14, 2012
Rated 5 out of 5 by MattM42 A brief stay in excellence
I chose to stay here primarily because it was a member of the Starwood club. What I was not expecting was how accommodating they were. I had a later conference I had come to town for, as such I had much to bring and needed a later check out. I was able to get a late check, and also had an upgrade available to the best suite I have stayed in a long time. Room service was delivered on time first thing in the morning to ensure I was not late and had a great breakfast. For such a centralized location in Orlando, this is by the most quiet and well placed resort I have stayed at in my many visits to the area. I definitely will be going back.
August 23, 2012
Rated 5 out of 5 by aStarwoodLoyalist Wonderful Experience
Overall this hotel & staff met the mark. Even though I was booked on a discounted rate, I wasn't treated like a second class citizen. Very courteous front desk staff. Spotty valet attendants: when we arrived very prompt & courteous, but on a return there was no one there. We waited a few mins outside in our car, then went into the desk and the front desk gentleman took our keys. Surprising since they usually had 3ppl on duty out there.
The room was clean all around. I couldn't find one thing to be disappointed about in there. And OMG the shower felt like I had stepped into a spa. I am seriously researching that rainfall like shower head for my home. Even housekeeping was chatty and smiling in the halls upstairs. Pleased.
April 7, 2014
Rated 2 out of 5 by linda129 Disappointed in Westin
I called the hotel to let you know that we will need a late arrival checkin. When we got to the room, there was an unclean smell, like stale smoke or dirty smelling carpets. When I requested a room change, the front desk told me that there was nothing available with 2 queen beds. I was offered a king bed and a rollaway bed. Finally, after my firm request that my family would not be able to stay for 3 nights in these conditions, we were given another room. The bathroom walls had some brown stains on it and several of the towels had gray marks on it.
July 5, 2012
Rated 4 out of 5 by bklfla Nice hotel with easy access to the parks
Service was great until I tried to extend my stay. Despite room availability the staff at first refused to help and instead referred me back to my travel site (Expedia) where the original reservations were made. Location is good - it is easy to avoid International Drive traffic nightmare by driving a short distance south to 528. Rooms are typical Westin - nice. Pool and jacuzzi were overrun with families and kids so this is not a destination if you plan to relax on the property.
April 21, 2014
Rated 4 out of 5 by TravelinKen Relaxing Hotel that is an Oasis
This is my third stay at this hotel and I really think this hotel property is outstanding. It’s so relaxing and away from all the craziness but only a short drive from everything. The rooms and décor are calming and well maintained. I enjoyed my stay even more because of how I felt every time I returned to the hotel and my wonderful room.
The only hiccup was that I was approved for an early check in but no one at the front desk seemed to know what the Your 24 program was. However, things were quickly resolved when the staff asked the manager to step in. She apologized for the error and even gave me a room upgrade to quickly get me into a room.
There is no other property I would rather stay at when in Orlando! This hotel represents the best of the Westin name.
April 13, 2014
Rated 3 out of 5 by drc5 Staff needs improvement
Stayed here for 6 nights. Food and bar services are great. Room and bed comfortable. Got issue getting startpoints from their go green program. Only had room cleaned once the whole stay. At the end my stay, only got 500 points on what could have been 2000 points. Complained but its not getting anywhere. This hotel is good but if you're looking to earn startpoints, stay away this place.
April 27, 2014
Rated 5 out of 5 by SirBrock AMAZING VENUE
This was our first time staying at a Westin; I must admit, this place is simply amazing! The property is immaculate! The front desk staff was very helpful and friendly! The size and decor of the room caught me off guard; Room was nice, big and spotless, the bed was very comfy! The location was perfect; we were close to everything yet still away from the crazy traffic on International Drive; We were near I-Drive and Downtown!! We didn't get a chance to dine at the hotel but we will next time! We go to Orlando at least 4-5 times a year, this will be the only place we check-in to for now on.
Great Job Starwood!
October 28, 2013
Rated 4 out of 5 by RichP Nice place, met expectations
We stayed three nights, long weekend. We have fairly high expectations for Westin and they were met. The only negatives were $16/night parking fee and no free internet. I would expect both of them to be included in an establishment of this caliber.
April 29, 2014
Rated 5 out of 5 by Nicholedene Incredible Bed and bathroom Amenities
The "Heavenly Bed" and "Heavenly Bath" are both just that. I was ecstatic to see the rain showerhead and have honestly never slept so beautifully in my life. Here's hoping that glorious pillowtop is available somewhere on the open market ...
April 27, 2014
Rated 3 out of 5 by MilesL Hotel nice but needs improvements
The hotel was very nice. But the wifi only worked occasionly. It was a free option for me but if I paid for it I would not be happy. The excuse was that other guests were using it. Upgrade your system. The TV did not work in bedroom. I waited 1 1/2 hours to get into my room, so I had lunch at the restaurant to wait and had to ask the server three (3) times for a "water". She just kept saying "I forgot". I was there for business and only stayed because of the closeness to the convention center. I did like the valet staff, the front desk person who checked me in and the pool and health center was very nice.
February 1, 2013