Rated 5 out of 5 by Tipper51 Granger Show Stay
The staff at this hotel is top flight and i love the heavenly bed. The front desk staff is most friendly and knowledgeable. The location is excellent.
Love the rooms.
February 14, 2014
Rated 5 out of 5 by Flyingtailor great valet service
I have stayed here many times but what I really like about this hotel the Valet service here is the best the guys at the front do a first rate service. Great pool gym and nice rooms as well.
April 16, 2013
Rated 2 out of 5 by martin1010 this hotel needs to improve the features
we could not check into either room at 3 p.m
you did not have enough pool chairs
it took 20 minutes to get a drink at the pool bar
you need a gift shop that sells water, soda, and snacks
April 8, 2013
Rated 5 out of 5 by geob R & R
Very relaxing place to stay. The hotel staff is very attentive and helpful to their SPG members. (first class) . Nice pool. The rooms and facility are very clean. Special Thanks to JM.
September 19, 2012
Rated 5 out of 5 by OPM14 Great Features, easy access to convention center
The westin was excellent -- staff extremely helpful, rooms were clean, beds super comfy and walking distance to the Orlando convention center
January 27, 2014
Rated 5 out of 5 by 2cshell Excellent Hotel with Excellent Price
The Westin was in a great location, very clean and nice. Will stay here again.
March 9, 2014
Rated 5 out of 5 by Matt Nice, and quiet.
Everything about the hotel was very nice. If I had to identify one aspect for change it was the consistent "cologne/perfume" type smell in the lobby.
April 23, 2013
Rated 5 out of 5 by NinAdr7 Wonderful spacious suites
We had a party of 7 and the room accommodated all our needs. We used the gym and pool and both facilities were clean and well equipped.
August 17, 2012
Rated 1 out of 5 by brianna2231 Will never stay there again
Had a very very bad experience. Managers on staff was awful and rude. Was not a pleasant stay for my anniversary with my husband!!!
October 21, 2013
Rated 5 out of 5 by DMac Great Suites
I recommend the Corner Room Suite, this suite is as lovely as they come! Great price also!!
September 5, 2012
Rated 5 out of 5 by ctanner11 Great Location
Enjoyed our stay, staff were very helpful and made our visit very pleasant. Thank you.
October 9, 2012
Rated 5 out of 5 by Adam12 Westin Orlando
Excellent service. The valets rock!
February 27, 2012
Rated 1 out of 5 by TourismConvetioneer Unprepared
I stayed at this hotel for a tourism convention.
Upon arrival my room was dirty. The table in the room still had food residue from the previous guest.
They lost a package which they signed for. Waited in the lobby for about an hour as they tried to find the package, I eventually left because I didn't want to be late for an event. I come back to find that they mislabeled my package under a different guest in the hotel.
They were grossly understaffed as the bar was packed with hotel guests from the tourism convention and they had 1 bartender and someone in the kitchen. Who later went to go tell the bartender that they should "F it" and to go to the back to take shots. They did.
I approached the front desk at least 4 different occassions, speaking with different staff. They kept saying don't worry sir, we'll give you some starwood points for the inconvenience, etc. I don't care about the 2,000 points you gave me after 4 different times I had to approach the front desk, because you dropped the ball on service.
Unfortunately, I wasn't the only one in this convention that mentioned this about your hotel. This is not very normal for a Starwood property, so I am guessing it is because of management.
January 31, 2013
Rated 3 out of 5 by Jponon chis·el·ling management with nice staff
nearly 15 dollars per day for for internet access at business convention center hotel a surprise. A complementary water bottle, with complementary label next to another water bottle if used would cost you $ 4.00, refrigerator with no real source of things to put in refrigerator near hotel. Have to go off site for "real" convenience store or grocery. Location Captive lack of choice with restaurant. No microwave standard. Hotel approved taxi service with "off" meter drivers that attempt to bill passengers at will. Multiple problems with hotel approved cabs. Staff was friendly and helpful but management chiselling led me to change to another property.
July 14, 2012
Rated 4 out of 5 by KD2014 Clean new hotel - Procedures still being learned by staff
Nice clean hotel. I stayed for 5 nights and had a good experience. A few issues:
1) Billing - was billed for Internet and parking in error. Although I am platinum, they failed to monitor the bill to remove this charge. I have now had to invest time tracking down their accounting department to get the errors fixed.
2) Room Service - breakfast delivered missing numerous items and detailed receipts. Called Service Express and someone showed up to deliver 1 of the 3 missing items and still did not have my detailed receipt. Food was cold so I went out to eat some where else.
Overall, service needs to be improved to meet Westin standards.
March 3, 2014
Rated 3 out of 5 by Ohiotraveller Atrocious Rooms
I have stayed here 3 times and twice I got stuck in rooms where I kept hearing a tapping sound throughout the length of stay. What was annoying was that it was intermittent sound loud enough to wake me me up in the middle of night and then go quiet and then come back up....Stay
August 8, 2014
Rated 5 out of 5 by MattM42 A brief stay in excellence
I chose to stay here primarily because it was a member of the Starwood club. What I was not expecting was how accommodating they were. I had a later conference I had come to town for, as such I had much to bring and needed a later check out. I was able to get a late check, and also had an upgrade available to the best suite I have stayed in a long time. Room service was delivered on time first thing in the morning to ensure I was not late and had a great breakfast. For such a centralized location in Orlando, this is by the most quiet and well placed resort I have stayed at in my many visits to the area. I definitely will be going back.
August 23, 2012
Rated 5 out of 5 by Laura1967 Recommend for Business & Leisure
Friendly staff, clean & comfortable rooms, great pool & restaurant/bar. Rooms are quiet and I like the mini-kitchen.
August 9, 2014
Rated 2 out of 5 by linda129 Disappointed in Westin
I called the hotel to let you know that we will need a late arrival checkin. When we got to the room, there was an unclean smell, like stale smoke or dirty smelling carpets. When I requested a room change, the front desk told me that there was nothing available with 2 queen beds. I was offered a king bed and a rollaway bed. Finally, after my firm request that my family would not be able to stay for 3 nights in these conditions, we were given another room. The bathroom walls had some brown stains on it and several of the towels had gray marks on it.
July 5, 2012
Rated 5 out of 5 by SirBrock AMAZING VENUE
This was our first time staying at a Westin; I must admit, this place is simply amazing! The property is immaculate! The front desk staff was very helpful and friendly! The size and decor of the room caught me off guard; Room was nice, big and spotless, the bed was very comfy! The location was perfect; we were close to everything yet still away from the crazy traffic on International Drive; We were near I-Drive and Downtown!! We didn't get a chance to dine at the hotel but we will next time! We go to Orlando at least 4-5 times a year, this will be the only place we check-in to for now on.
Great Job Starwood!
October 28, 2013
Rated 3 out of 5 by Pyramid1 Over-priced for Poor Service
Several times my room was not cleaned and no one replenished my towels even after I called the front desk several times and the assured me someone would come. I just gave up. Considering the cost of the stay, this is obscene.
July 29, 2014
Rated 4 out of 5 by gl2020 great place to relax
Westin Hotel provides a comfortable and financially reasonable opportunity to relax and enjoy downtime. Rooms are roomy, comfortable and relaxing. Without reservations, I would recommend others to stay at the Westin.
July 29, 2014
Rated 4 out of 5 by Katie5 Super Staff!
I stay in hotels quite often and expect well-appointed common areas, clean guest rooms, and superior beds. This hotel had all of that, plus exceptional staff who went above and beyond to serve customers.
July 29, 2014
Rated 5 out of 5 by TonyQ77 Excellent hotel
Excellent hotel. Many 5 Star hotels don’t have kitchenettes, but this feature is standard in the Westin Orlando rooms. Additionally, many 5 Star hotels do not honor the maximum room rate for military and federal employees. The Westin was the only quality hotel in the Orange Countrey Convention Center area that honored that rate. This is a huge loyalty factor for me as I have two other forthcoming trips in other states and I have reservations all at Westin Hotels. All of the staff were exceptional, friendly, and accommodating. Wayne, the valet and door attendance's service and daily greetings were especially warming and friendly. Great stay overall!
The only thing I would recommend: Add a free scheduled shuttle service (drop off and pick-up) to the local restaurant/entertainment locations, and to the West Building of the Convention Center.
March 20, 2014
Rated 5 out of 5 by Annie222 Great Spot
Fantastic property great staff!
July 30, 2014
Rated 3 out of 5 by MilesL Hotel nice but needs improvements
The hotel was very nice. But the wifi only worked occasionly. It was a free option for me but if I paid for it I would not be happy. The excuse was that other guests were using it. Upgrade your system. The TV did not work in bedroom. I waited 1 1/2 hours to get into my room, so I had lunch at the restaurant to wait and had to ask the server three (3) times for a "water". She just kept saying "I forgot". I was there for business and only stayed because of the closeness to the convention center. I did like the valet staff, the front desk person who checked me in and the pool and health center was very nice.
February 1, 2013
Rated 4 out of 5 by Rsnow Love the heavenly beds
I was upset because I saw a snake on the path walking back to the hotel from the pool. It really scared me. Told the front desk. Acted as if no big deal!!!l dissapointed
July 27, 2014
Rated 5 out of 5 by Ken196 Another wonderful experience! Highly recommend.
My girlfriend and I had an amazing experience at the Westin Imagine again. We travel to Florida twice a year for pleasure. The Westin Imagine has become a true part of the pleasure. We always get first class treatment from the valet, check-in, housekeeping team, Elaine the concierge, Jeff from management, Rosario from the restaurant and Zane from the bar. They all treat us like family. I was on crutches during our recent visit and they were all very accommodating. We highly recommend staying at the Westin Imagine. We already booked March of 2014 and will be booking October of this year. By the way, this hotel is always very clean. Thank you so much Westin Imagine team! Ken and Allie
March 29, 2013
Rated 2 out of 5 by MD48076 No Water
This hotel has some nice amenities, staff is pleasant but the hotel has significant water pressure issues. While attending a large convention in a sold out hotel, the lack of enough water pressure to take a shower during peak times was a real problem. Two of the three days of our stay, we did not have enough water pressure to bathe, resulting in being late for both morning meetings. While staff tried to appease us with free breakfast, this situation is just not acceptable. In fact, staff shared that this was a normal occurrence when there are large conventions in town. Wish I had known that in advance.
February 12, 2013
Rated 1 out of 5 by Joe1970 Image
Image a Disney hotel not friendly to Kids. Well we found it. The Image Westin in Orlando is anything but friendly to their most vulnerable customers. I recently stayed at this SPG Property near Disney with high expectation but was highly disappointed. The term “Heavenly Beds” I think they used it to referred to the high of their beds. They were so high from the floor that my tall 6 years old boy had a hard time getting into it. Old beds and furniture and an unpleasant bathroom made our stay a nightmare. As a frequent business travel and loyal SPG member I never realized that when traveling with the kids for leisure I expected only the best. If you are like me; this is not your place.
January 1, 2013