Rated 5 out of 5 by MattM42 A brief stay in excellence
I chose to stay here primarily because it was a member of the Starwood club. What I was not expecting was how accommodating they were. I had a later conference I had come to town for, as such I had much to bring and needed a later check out. I was able to get a late check, and also had an upgrade available to the best suite I have stayed in a long time. Room service was delivered on time first thing in the morning to ensure I was not late and had a great breakfast. For such a centralized location in Orlando, this is by the most quiet and well placed resort I have stayed at in my many visits to the area. I definitely will be going back.
August 23, 2012
Rated 2 out of 5 by linda129 Disappointed in Westin
I called the hotel to let you know that we will need a late arrival checkin. When we got to the room, there was an unclean smell, like stale smoke or dirty smelling carpets. When I requested a room change, the front desk told me that there was nothing available with 2 queen beds. I was offered a king bed and a rollaway bed. Finally, after my firm request that my family would not be able to stay for 3 nights in these conditions, we were given another room. The bathroom walls had some brown stains on it and several of the towels had gray marks on it.
July 5, 2012
Rated 5 out of 5 by ChadBass1 Excellent Staff
Was at the hotel 12/5 to 12/8 and really enjoyed my stay. While the hotel was great (clean facilities, decorated for the holidays), the staff was what made the stay excpetional. My friends and I enjoyed every interaction we had with staff during happy hour and when we needed a spatula to cook breakfast in our room, we had several options at our door withiin a few minutes. Finally, the manager was very accomodating and friendly in meeting our arrival and departure needs.
December 11, 2013
Rated 4 out of 5 by Lesue Well maintained and attractive four star accomodation but disappointed in extra charges.
Our room was a one bedroom suite.Room great except on the small side. Staff very helpful. Good location. Attractive pool area. Lobby OK but could use updating. Free wireless internet in lobby only, not even extending to pool area. I was disappointed that even SPG members have to pay a high daily charge for in room internet access and parking when so many other hotel properties offer both without charge. In this day and age there ought to be a law against internet charges!
December 4, 2013
Rated 3 out of 5 by MilesL Hotel nice but needs improvements
The hotel was very nice. But the wifi only worked occasionly. It was a free option for me but if I paid for it I would not be happy. The excuse was that other guests were using it. Upgrade your system. The TV did not work in bedroom. I waited 1 1/2 hours to get into my room, so I had lunch at the restaurant to wait and had to ask the server three (3) times for a "water". She just kept saying "I forgot". I was there for business and only stayed because of the closeness to the convention center. I did like the valet staff, the front desk person who checked me in and the pool and health center was very nice.
February 1, 2013
Rated 5 out of 5 by Ken196 Another wonderful experience! Highly recommend.
My girlfriend and I had an amazing experience at the Westin Imagine again. We travel to Florida twice a year for pleasure. The Westin Imagine has become a true part of the pleasure. We always get first class treatment from the valet, check-in, housekeeping team, Elaine the concierge, Jeff from management, Rosario from the restaurant and Zane from the bar. They all treat us like family. I was on crutches during our recent visit and they were all very accommodating. We highly recommend staying at the Westin Imagine. We already booked March of 2014 and will be booking October of this year. By the way, this hotel is always very clean. Thank you so much Westin Imagine team! Ken and Allie
March 29, 2013
Rated 2 out of 5 by MD48076 No Water
This hotel has some nice amenities, staff is pleasant but the hotel has significant water pressure issues. While attending a large convention in a sold out hotel, the lack of enough water pressure to take a shower during peak times was a real problem. Two of the three days of our stay, we did not have enough water pressure to bathe, resulting in being late for both morning meetings. While staff tried to appease us with free breakfast, this situation is just not acceptable. In fact, staff shared that this was a normal occurrence when there are large conventions in town. Wish I had known that in advance.
February 12, 2013
Rated 5 out of 5 by Sohotti dinner
I have stayed with you many times. I was the CEO for a company who booked many rooms with your hotel over the years...ioko which was acquired by KIT digital. Anyway, I wanted to let you know that I had dinner at the Italian restaurant on Wednesday night. it was really awesome. I don't know if you changed the chefs or what, but the food was darn good and I am a tough critic. So, Thanks!
December 6, 2013
Rated 1 out of 5 by Joe1970 Image
Image a Disney hotel not friendly to Kids. Well we found it. The Image Westin in Orlando is anything but friendly to their most vulnerable customers. I recently stayed at this SPG Property near Disney with high expectation but was highly disappointed. The term “Heavenly Beds” I think they used it to referred to the high of their beds. They were so high from the floor that my tall 6 years old boy had a hard time getting into it. Old beds and furniture and an unpleasant bathroom made our stay a nightmare. As a frequent business travel and loyal SPG member I never realized that when traveling with the kids for leisure I expected only the best. If you are like me; this is not your place.
January 1, 2013
Rated 2 out of 5 by Campos64 Quiet location
This is a nice hotel but due to the fact that they require addtitional money when gest check in is crazy. You have to put an addtional $100.00 down for phone usuage and internet. Hello people have cell phones and internet is free almost everywhere. Also, self parking needs to be specified on your website as another additional fee. Most places self parking is free, not $14.00 per day. Website only states self and valet parking available.
May 29, 2012
Rated 4 out of 5 by Steveh1209 Almost Perfect
Room was definitely clean. Bed was extremely comfortable. Hotels grounds were clean and groomed. Atmosphere was great. The pool was large. The hotel is a 15 minute walk to international Blvd and Pointe Plaza where you'll find many many places for enterntainment, food and drinks. Conviently located directly across from Convention Center.
My stay was from 5/30 thru 6/3. I wish the hotel pool bar had been open at this time.
My complaints are these. A hotel in this price range should include in room internet. Also parking should be free. $13 to self park per day is unnacceptable. Overall a good stay.
June 4, 2012
Rated 5 out of 5 by Matamoros10 Exceptional staff
We were in Orlando due to a loss in our family and decided to stay in this beautiful hotel. After hearing why we were in Orlando, Briana, the receptionist at the front desk, surprised us that evening with a complementary cheese tray, sparkling bottle of water, and a very nice sympathy note from the staff. We were very appreciative of this kind gesture and will always remember it.
Adam, the bartender was fantastic and highly recommended dining at the hotel, as the Chef was highly regarded. The meal was outstanding. So much so, that we dined there the following evening.
Your kind and professional staff made our stay memorable and look forward to staying at your hotel the next time we are in Orlando.
August 13, 2013
Rated 5 out of 5 by Jimats This Hotel was very clean
It was well maintained and very clean
December 14, 2013
Rated 5 out of 5 by Lido Comfortabl
It's very convenient
I like the hotel
December 13, 2013
Rated 4 out of 5 by HShaw WiFi needs improvement for iPad Users
The location was great - very close to the main highways and to Universal Studios. The staff were attentive and the room accommodations were fine.
Although we stayed using Starwoods points and we also received extra privileges as Gold Members, I don't feel that hotels should be charging for parking and/or WiFi. We had a lot of problems accessing WiFi on our iPads from our room, though it worked fine in the lobby. I should mention that upon hearing about our difficulties, the hotel graciously waived the fees. As a business traveller, I depend on WiFi and would want to have reliable WiFi. I also think that given what hotels charge for rooms, this service should be included in the cost for the room.
November 2, 2012
Rated 5 out of 5 by choyjes15 best place to stay
From the moment you pull up to the front you are greeted and welcome to the hotel. Once in the ffront desk staff are extremely friendly and happy and makes you feel really special. The cost is affordable and well worth the price. This place is by far the best place my family and I have ever stayed. I have reservations for two nights in December already.
November 29, 2013
Rated 5 out of 5 by NinaFL Great getaway!
We live here in Orlando and decided to stay at the Westin for the Labor day weekend to celebrate our anniversary and to be "tourists" for the weekend. We were upgraded to a 2 BDRM suite upon check-in without knowing. We opened our room door to a pleasant surprise. The suite is beautifully furnished and we even had a large patio. Everything was perfect. We pool is amazing. On the second night of our stay, a freak storm went through the area blowing dirt and debris into the pool. Early (8am) the next day, the pool was spotless again. Amazing service behind the scene.
September 4, 2013
Rated 5 out of 5 by CEOCJT under promise and OVER DELIVERED!!!!
My flight got delay from NYC and wasn't expecting to get to my room till the next day. I was able to call the hotel and they took care of everything. THey upgrade me to a suite which was absolutely amazing. The in house restaurant was delicious, I also had privilege to meet the main chef and he was a great guy. The bartender by the pool was great he gave me a scoop on what to do and what places to hit up during my stay! Also BIG SHOUT OUT TO THE FRONT DESK STAFF! The whole stay was extremely relaxing you guys always under promise and over deliver! I am glad I stayed there!
August 3, 2012
Rated 2 out of 5 by hisunshine76 Not great for working
Terrible internet. I called their IT division 3 times. Finally, I gave up and went elsewhere to work. I was also here while Obama stayed. I had to be bomb searched, had to wait 20+ minutes in lobby with crying kids because we could not use elevator.
September 12, 2012
Rated 5 out of 5 by Cheapspeed Enjoyable and Relaxing Stay
I recently stayed 8 nights at this hotel attending an off-site conference at Universal.
I'll start with the cons: Location - off the main International Drive strip and $13 per day for parking in the sheltered parkade, Internet cost $15 per day and patchy at times.
Hotel is very nice and updated, very nice pool and gym, Green Choice is a great program particularly as I was travelling solo and didn't need the daily housekeeping! With my Platinum membership, was upgraded to a suite with living/work area and bedroom. Restaurant Fiorella was above average but not fantastic. Staff were very helpful and friendly! I would definitely stay at this hotel again when I visit Orlando! Thank you to all the hotel staff - great job!
May 12, 2012
Rated 3 out of 5 by izzy1 Great Location
Good hotel, great location in Orlando for Disney parks. Good 2 room suites for family stay. Smallish rooms, smallish bathrooms, low water pressure (water pipes bang in morning), hard bedsheets like sand paper, no replenishment of soap or shampoo. A/C is very noisy at night. Cleaning will not run dishwasher like every other Westin does.
When checking out, bill was almost $1000 more than printed and emailed reservation total. So keep your records or they will change the rate after first night even though you have a different guarantee from Westin reservation system.
December 25, 2012
Rated 4 out of 5 by Bonez57 A little disappointed
The Hotel is beautiful but I should have been told that they were painting the hallways on our floor (7) when we checked in. My wife has terrible allergies and the odor was so awful and lingering. I went to the front desk to inquire about moving my room if the smell didn't go away and was told they were booked up but the smell disappears within a half hour after they are done painting. It didn't so we checked out a day early. That being said I enjoy Westin and would stay there again when I am in Orlando but would check first if any renovations were going on.
July 7, 2013
Rated 5 out of 5 by LL64 Great benefits to being SPG guest!
Our stay was awesome. Our room was upgraded upon arrival to a 2 BR suite which was like a palace. Candy and all the other front desk staff were so friendly and helpful as were the valets, bell men, bar and restaurant staff (all fantastic!). This hotel is in a perfect spot - close to everything but not in the middle of any craziness! Room was outstanding, bed and shower were so comfortable. Food and drinks were all good. My one criticism was with the concierge...she was rarely at her desk and did not have a wealth of info to share when she was.
July 23, 2013
Rated 4 out of 5 by Ontariopaul Great hotel for events at OCCC
Stayed at the Imagine for a trade show at the Convention Center and was very pleased with my selection. Staff were wonderful from the time I pulled up at the valet until the time I checked out. Resturaunt and Pool side bar both had great food and drink service and the facilities were great for adults. I did not have my kids with me but if you are travelling with younger ones, the facilities might be a bit sparse to keep them occupied for too long. The rooms and beds are what you expect from Westin, clean, comfortable, functional. An excellent choice.
April 9, 2012
Rated 3 out of 5 by classicmark Not a typical Westin
Reserved 2 King-Size rooms thru UMA on October 4 for Jan 21,22 - over 3 months before reservation dates. Added 1 night (Jan 20) to both reservations on Jan 4, again King-Size. Upon arrival, none available. Was given two 2-bed rooms, 1 of them handicap accessible. (#1114 and 220).
Steam irons defective (2). One ruined a shirt I was pressing.
Scraped paint on bathroom door - lock mechanism broken. (1114)
Shower pressure would vary between acceptable and barely a dribble while showering. (1114)
Hot water not hot enough. Used full hot for showering.
January 24, 2013
Rated 5 out of 5 by Diving1 Outstanding
I've now had the pleasure of staying at this hotel a number of times over the past 3 years or so (on business). I never write reviews, however, in the case, felt compelled to do so. This property is excellent - in every-way. Greetings, front desk, bar, food, rooms, bedding, room distribution; all out luxury. Non of this happens just because,its a hotel and that's what hotels do.. It is obvious that much planning, thought and constant observation - makes this place, uniquely superb. Going back, in November and looking forward to it.
August 1, 2013
Rated 3 out of 5 by TheEmu Imagine this as a Westin
For a Westin hotel, this one was not the most spectacular I've been to. The hotel was very bland; my room was average, and my balcony, though being a nice size, was extremely dirty, which seemed to permeate into the room.
On the other hand, if you need to be close to the convention center, there's no location better than this hotel.
December 30, 2011
Rated 4 out of 5 by trainman Facility maintenance detracts from beautiful property
Staff were friendly and helpful as they could be. I hate paying $15/daily for in-room internet, especially in a hotel of this class across the street from a major convention center -- and I was on the SPG floor!? Using internet in the lobby simply isn't the most productive option.
Room 922 needed paint, wall and door surface maintenance. Otherwise is was clean and the Westin bed and shower among the best in the industry. The health club equipment needed maintenance too, with 1 or 2 elliptical machines out of service the duration of my 5-night stay and the floor in the fitness center wasn't as clean as it should be. Dining was okay, though nothing you would specifically come to the hotel to enjoy - just an okay option without leaving the property.
January 26, 2013
Rated 2 out of 5 by blackgloves No Cold Water?
The hotel is very pretty, the room was clean, the location was fine and i really liked the "green" option for housekeeping. That was the end of the goodness. The bar was understaffed for the 5 nights i was there. The catered food was ok but we kept running out before everyone had eaten. The conference room had no restrooms. You had to leave and go back into the hotel. I had NO water pressure for my cold water 2 out of 5 days. I was located on the top floor. Every clang of the elevator and car that went by sounded llike it was in my room.
February 12, 2013
Rated 5 out of 5 by msholty The next best thing to home
I stayed here from September 2012 to February 2013 (yes, a very long stay) and I loved it. They took care of me very well! The hotel is clean at all times and the room service/cleaning is exceptional. The bartenders are friendly. It's only a few years old so it doesn't feel as 'used' as the hotels in the general area. An added bonus is that you don't get a lot of tourist foot-traffic around the hotel, so it's a relaxing stay.
The only complaint I have is that the fitness center doesn't have a barbell, but at that point I'm nitpicking :)
January 31, 2013