Rated 5 out of 5 by PatJ Exceptional staff support
What set my stay here apart was the fine service provided by the concierge staff. I was in Beijing for a short time, but they were most supportive in finding ways to see the sights in the time I had. I've stayed with Westin twice -- Beijing and Abu Dhabi -- and found consistent, excellent service and very well-appointed facilities.
December 21, 2013
Rated 5 out of 5 by CW1688 Excellent services and great attention to customers
I am a SPG Platinum member now. Really enjoyed exclusive services starwood network provides. Westin is one of my favorite hotels. i love the design of the Westin in Beijing Chaoyang. The staffs there are very friendly and great attention to details. I am extremely please with the room I had and look forward to a visit next time.
November 14, 2012
Rated 3 out of 5 by MMMM Improvement required
The Westin Chaoyang Beijing is always one of my favorite Hotels. However, my recent stay was a bit out of my expectation.
There was an empty highball glass with milk stain placed on the table below TV set when I checked- in the room.
I called from the telephone placed next to the bedside, and again; the bedsheet was dirty too. One thing the Hotel reacted immediately when I went down to the reception and ask for a room change, it was done in 5 minutes. However, the TV was unanle to switch on in the newly changed room. It was also fixed immediately after I call.
The in-room temprrature is too HOT which was fixed @ 26° and even I manually change it down, my entire stay was exhausted.
Spa is good so as Cafe on the 1st floor, though food quality drop compared to my previous stay. Went over to the nearby NEWLY opened Hotel for dinner and it was excellent.
Still want to give them one more chance on my next visit, otherwise; will move to experience the NEW Hotel.
March 19, 2013
Rated 5 out of 5 by earkandee Lifetime Platinum
Lifetime Platinum member and did not receive fruit basket in my room or welcome letter. Had issue with my room key not working in the elevator and I told a staff member and he directed me to go to the front desk rather than offering to get it replaced for me. Five star hotels are about 5 star service, not self-service.
December 2, 2012
Rated 4 out of 5 by ECJOB Good choice with glitch
Nice hotel. Except that when I checked out and rushing to the airport, the Bellboy did not have a sense to manage the incoming taxi for the guest who lined up properly (I was supposed to be the one getting it as I was the first in the line) and letting someone else came out right from the hotel and jumped into it...
November 28, 2013
Rated 2 out of 5 by RonnoR Awful service
Great facility, comfortable room, but terrible service.
The front desk has no idea with SPG platinum member. The speed of service is very slow. Most time I have to call service center twice to get service.
I'm always doubt whether there is training for the new staff.
BTW, the facility of the pool is fantastic.
September 21, 2012
Rated 4 out of 5 by DavidP25 Good For Business Travel
Good service, diligence in terms of following up on travel arrangements and requests, good dining options with breakfast included were additional positives.
June 23, 2014
Rated 5 out of 5 by Business5925 One week stay
The Westin Chaoyang is in an excellent location to connect with business contacts as well as having easy access to the airport. Especially valuable is the very attentive and helpful executive club staff, knowing you by name and remembering your likes and dislikes. Generally makes you feel very much at home.
February 24, 2013
Rated 5 out of 5 by Mike59 Became a place of choice with one stay!
My first, but not last stay at the Beijing Westin. I have always stayed at a nearby hotel since this location is convenient to the city and the airport. The Westin has it all AND the Heavenly Bed! The Club Floor personnel were very helpful as was check in and check out.
Another visit is a must!
July 18, 2013
Rated 4 out of 5 by JetRay Exception staffs
This is my 3rd stay here for the last 4 weeks. The only reason that make me keep coming back to this hotel is the staffs. Special thanks to Shadow from the executive club. Her warm and attention to details really make my stay here very pleasant. Big thank you to everyone in the executive club.
November 12, 2012
Rated 3 out of 5 by Gordon1972 Not pleasant stay
I was not address as platinum member and also not being enjoy the full platinum facilities besides the Club access and free internet yet I have to request myself at the check in counter.
June 4, 2014
Rated 4 out of 5 by KingofCobes No AC in lobby, restaurant or elevators
Overall the hotel was very good. But the lack of air conditioning in the elevators and lobby means that you can expect to be somewhat uncomfortable, especially if you are there on business and need to wear a suit to your meetings. Beijing is hot in the summer, how about some AC please?
July 2, 2013
Rated 3 out of 5 by Olivero10 Extremly slow check in-check out
This is my second stay at the hotel, and again I am amazed of the extreme slow check in and check out process. This is not acceptable for me, and one of the reasons I will choose another hotel in Beijing next time. In addition, the price is too high compared to the overall standard.
April 24, 2013
Rated 5 out of 5 by Brian1004 The Westin Beijing Chaoyang provided relexations
The Westin Beijing Chaoyang provided relexations and good memories in my Bisiness trip in Beijing. They up-graded the room and I enjoyed the foot massage in my room. I will reserve The Westin Beijing Chaoyang whenever I visit Beijing as I used to do. Thanks a lot.
March 29, 2014
Rated 4 out of 5 by thecherr The staff makes an effort to get to know you!
I have stayed at this hotel a couple of times now over the last month and the staff has taken the time to get to know my name. They always try to refer to my by name during my check-in/out process and accommodate my needs as much as possible.
I have been upgraded to a SPG floor each time, but no upgrade to suites. Rooms are spacious and all have a view of the city.
The executive lounge is nice--with a nice breakfast and dinner/happy hour spread. However, they are not open to you taking water/soda outside of the lounge (which I have never really encountered at other lounges around the world).
I have no tried the brunch on the 2nd floor, but did grab a quick lunch there--food was mediocre. I say skip the burger/salad/Western choices and go for something more Asian. I did really enjoy the 3rd floor dim sum restaurant! It's a little confusing on how to order the 'unlimited weekend dim sum', but just ask and you'll be helped!
I would definitely recommend this hotel and look forward to staying here more often.
April 8, 2013
Rated 3 out of 5 by HKtraveller Room to warm
I am regular and long time Starwood/Westin user. Several times at Westin Chaoyang. Now it is springtime and the set room temperature is simply too high; and not adjustable. With hot summer coming to Beijing, sorry I cannot return.
Staff in the Executive Club were very good.
May 29, 2012
Rated 5 out of 5 by Peirrot This hotekl has geat employEyes
I really anjoy that some employee at the 4 seasons restaurants speak with me and recongnize me during a 3 days stay.
They really take care of the guest. We feel at home.
Thank to them. I didn't take their name but I will next time I visit your hotel.
March 31, 2014
Rated 3 out of 5 by sling Restaurent in the Hotel
The food and service sucks, it does not represent any 5 star hotel service. Especially the Chinese restaurent Zense, price is high, food quality bad and the services is worst. Never will dine in this restaurent at all.
But the breafast restaurent is good, good variety.
June 24, 2012
Rated 5 out of 5 by SailingFool This hotel serves as a home away from home in Beijing
Excellent hotel in Beijing with a good / short connection to both Airport and the City
Facilities: gym, pool are excellent.
The Club Lounge is one of the better ones I have seen, with very good and friendly staff.
May 8, 2014
Rated 4 out of 5 by eiwnkndos No Multi-plug Socket
Usually in an international hotel, the desk would offer a socket that fits almost all plug types available on this planet. However, this Westin Chaoyang didn't have the mutl-plug socket and my adaptor was not working probably either. It was not a pleasant experience.
February 7, 2013
Rated 3 out of 5 by Peterck68 Check out wait time!!
The hotel is great. Fabulous facilities and good service. However, something must be done regarding the front desk. The shift schedule simple was off. Trying to checkout 6:30am Friday morning required queuing 20 minutes. There were 2 staff members serving 8 guests!
September 7, 2013
Rated 5 out of 5 by potti0922 experience
Food is good, But sometims shao-mai is not provided. The facitility is wonderful as well as the service.
June 16, 2014
Rated 4 out of 5 by LH13 Problems in Room 2720
In generell this is a really great Hotel. Probably one of the best Hotels in China.
But this time I had a problem with this specific room. The sealing of the window was somehow damaged and therefore it was noisy all night. I couldn't really sleep well!
December 4, 2013
Rated 5 out of 5 by Paolo2098 Super Westin among global network
Superb Hotel. Great facilities (Gym, Spa), superb Restaurants on site. Staff is superb at making one's stay most enjoyable; friendly, attentive and professional. Stay at Starwoods globally; this is one of the best anywhere. Will come back soon.
December 1, 2013
Rated 5 out of 5 by SLLL Great service
I have stayed at this hotel many times in the last year and never disappointed me. Great location, great service and make travel life much easier.
May 23, 2014
Rated 3 out of 5 by Dr0nc1t This Hotel falls below Expectations of a Westin
Possibly the worst checkin I've ever experienced didn't auger well for another visit to Beijing. Is an extended check-out time possible? Blunt and instant "No"! It took forever and a price couldn't be given for the Exec Lounge access, even after prompting. Staff totally focussed on advantages of breakfast there - not all the other benefits of Exec Lounge access I want. I gave up. And the problem went way beyond language. Other issues: no attempt to explain room functions, no instruction books especially A/C hence I endured at 28 degrees! Nothing is around the desk to tell you the hotel's phone number. The cupboard doors wouldn't stay shut, the electric iron is cheap and shoddy and spat dirty water all over some good shirts. Milk in fridge not replenished. TV didn't work . No news papers to room or at breakfast. And dining room staff fail to wipe tables 100% clean after each sitting. Some good aspects such as jazz bar and for once, an accurate bill (it was complex) and a thorough but slow checkout. good driveway and transfers. Poor value for money.
April 26, 2013
Rated 5 out of 5 by Niles22 Great hotel great staff great facilities
love this hotel - staff at executive lounge were superb attentive and pleasant. location is perfect - very close to airport motorway and nightlife in Beijing. room is very nice - got upgraded to the suite last time and it was lovely.
August 11, 2013
Rated 4 out of 5 by Traveler68 Excellent staff service
The Westin Beijing Chaoyang staff do an excellent job from the point of check-in to the Executive Club floor. Particularly the Executive Club staff are among the best in the Westin group of hotels and in SPG that I visit.
September 27, 2013
Rated 3 out of 5 by Nilsson Airconditiomn
The aircondition did not work. I complaint and my window was then opened up.
Nothing else was done although I stayed several nights.
Also in our confirence room at the hotel the aircondition and ventilation did not work.
April 19, 2013
Rated 3 out of 5 by KennyZ The front desk staff need more training
The front desk staff responsible for check in need more training. I arrived at the hotel at about 1pm but the front desk staff successfully arranged a two bed room for me at 2:15pm whilst I booked a king sized bed room.
May 20, 2012