Rated 5 out of 5 by Bettyh004 Great Hotel!
I frequently travel to SF quite often and have never thought of staying here. Big mistake! This Westin exceeds expectations and is very willing to accommodate to your needs.
Status recognition was immediate upon arrival. Room upgrade with city sweeping views was a plus! Beds are truly heavenly, esp. after having stayed at a different chain for the past two nights. Breakfast buffet was plentiful with good variety. I would not hesitate to return. Definitely a top choice!
July 19, 2014
Rated 3 out of 5 by Idonotwantanickname Noise
Next time I'm in SF, if I stay at this hotel, I need to be in a room away from Third/Market. The traffic noise kept me awake and waking up all night. I didn't get much sleep. Very difficult to go on a business trip and not get much sleep. If I can't get a room away from the street next time, I can't stay at this hotel.
July 25, 2014
Rated 5 out of 5 by Litz Service oriented staff
The room was spacious, the beds are very comfy and crispy clean. The staff were not just standing there but conscious of the things happening around them. When I was checking in there were 7 of us in line and one of the bell boys standing by the concierge informed somebody and a few minutes after that they had 2 more staff checking in guests. When I was going in to my room, one of the cleaning ladies saw I was trying to figure out where I swipe my card and she came and did it for me.
March 13, 2014
Rated 5 out of 5 by ShelbyAmanda Excellent location.
excellent location, so close to union square but far enough away to avoid the noise. close to transportation for an easy run down to Fisherman's wharf on the F line.
July 27, 2014
Rated 3 out of 5 by EulalieMS Disappointed
I travel for business at least once a week. I have come to expect certain qualities in a Westin. The hotel is lovely and very conveniently located. My review would have been a 5 except for one thing. As an SPG member, I loved my room location on a higher floor and a corner room....HOWEVER, for some reason this is the area that is slated for room cleaning beginning at 8:00 am on the weekend. Starting early that morning, the staff was extremely loud and disruptive..as if no one would be sleeping in on a Saturday morning. Why would you have specially marked rooms for reward members and then start the cleaning there? It went on all morning. The mantra at Westin is that your weekend can last longer at Westin but what's the point when you're awakened early in the morning??
July 13, 2014
Rated 5 out of 5 by Lynne2731 change for the better
I almost never write reviews, but a couple of years ago I wrote a really negative review about this hotel and started to have a bad opinion of Westin hotels in general. I came back to this hotel because it had the only Starwood room available in the city on a particular trip, and I was shocked by how wonderfully the hotel had changed in terms of staff attitude. So, I tried it again several more times, and each has been truly nice. The hotel is convenient to Moscone, the staff very attentive, and breakfast very nice. The only criticism I still have is the room service menu could be better. This is San Francisco after all, and there is no excuse for ordinary food here.
June 16, 2014
Rated 5 out of 5 by RoaminCandle Sensational Staff, Unparalleled Customer Service
In an otherwise cold city (in terms of both climate and personalities), the staff here welcomed me with the warmth and a level of genuine concern for my well being that one simply cannot expect as an avid business traveler. At one point, after some Thanksgiving Day technical frustrations of my own, Freddy (at the front desk) offered for me to have some important documents sent to his email, printed them for me, and immediately faxed them off in the right direction, all in a matter of minutes, WHILE assisting other guests at the front desk; a phenomenal multi-tasker and one of many personable super-stars at this chic, centrally-located hotel. This was only one of the many stand-out moments of greatness thanks to the staff, and another three cheers for the "green" housekeeping program. Marvelous experience!
December 4, 2013
Rated 1 out of 5 by X987 Don't expect Westin standards!
If you have no other places to stay in SF, then at least stay away from room on floor 32 and 33 if not disabled!
Pros: Location was good and the public areas looks nice (no pool though), comf. bed
Cons: Dark and worn rooms, old bread at breaksfast, didn't credit right no. of points to account, below Westin standard service and rooms
July 22, 2014
Rated 5 out of 5 by Ray101 This hotel is in a good location
I had a wonderful 5 night stay at the Westin. A big thank you goes out to Carmen at the front desk who booked me into a pleasant and quiet room on the 19th floor.
I was told that the hotel had recently been refurbished; my room was well appointed and very clean.
The hotel staff were warm and friendly and appeared to go out of their way to make you feel comfortable. I would certainly stay there again and would recommend the Westin Market Street as a great place to stay.
May 8, 2012
Rated 3 out of 5 by zekieslc nothing special- always an issue
have been staying here less and less lately on my frequent trips to sf. Room I booked was not avail, always by the elevator and it sounds like a bus coming and going all the time. did not realize 'green' meant no maid service, nor was it explained to me. Also rooms always smell like smoke. I now stay as a last resort. not the worst hotel out there by any means but so many other great choices in sf and within the starwood world.
July 18, 2014
Rated 4 out of 5 by Cat14 Floor 9 maid supervisor
Check in was fast and easy, bellman was helpful and attentive. We requested a regular fridge for our room and almost immediately one was delivered. The maid supervisor that was on our floor was SUPER HELPFUL AND KNOWLEDGABLE, even more so than the reception staff. She should be commended. I would stay here again, definitely.
July 21, 2014
Rated 3 out of 5 by rosangela1 Staff could have been better
The front desk person seemed lazy and made it difficult to meet my requests like something as simple as printing out my receipt for the charges. He told me it would be emailed to me but I have not received anything.
May 5, 2014
Rated 5 out of 5 by AGoodTraveler Mini Bar Issues
The hotel was great overall. I will stay again. However, there was one issue with the mini-bar charges. I was charged for two items that I did not purchase. I have attempted to address them twice with no success. Given the nominal fee, it is not worth pursuing any further.
July 22, 2014
Rated 2 out of 5 by JMSF Parking troubles
Had a wonderful experience with the hotel overall with the exception that gettting my car from valet was troublesome. So I called down twenty minutes before I went down for my car. It was not there, gave the guy my ticket and waited another 20 mintues and still no car coming up. Four people came out, gave their ticket to valet and within minutes their car was brought up. So, I called the manager and they didn't know what the problem was. Yet waited another 10 mins, guess what, finally got my car and now I am 45 minutes late for brunch. Manager Jonathan said that the valet apologies for the snapfoo and that the charges for the parking would be rembursed, 2 weeks later, I have not see my CC credited. Time for a letter and a phone. Plzz do I really need to go through this? Yea, at $54.72 a day and 4 days, Yep, that's alot of money for parking. PS... I had this happen to me twice while I was there!!
March 22, 2014
Rated 4 out of 5 by DTR1 Check in counter too slow
The front counter staff were very professional and courteous. But clearly understaffed. In addition despite there being a Starwood preferred line, no one was managing it. This was true multiple times during our stay. Checkin and check out. And every time I walked by. It made the lobby feel crowded and disorganized.
Separately there was load construction adjacent to the restaurant during peak lunch hour. Very disappointing.
March 24, 2013
Rated 5 out of 5 by joshawn Nice weekend in San Francisco
Upon arrival we were quickly greeted by staff to assist us for our room. The staff was pleasant and helpful in assisting us with our room. We checked in later so was not able to acquire a king room as requested, however, the double queen room beds were comfortable.
July 21, 2014
Rated 5 out of 5 by Manju Great hotel! Great location!
Stayed here for 3 nights and had a great experience! Room was perfect in every respect and the staff was very helpful across the board. Concierge booked dinner for us 3 nights in a row and each time fit the bill perfectly. Location is ideal for attending conferences at Moscone Center during day and dining/ shopping in evenings as it is 4 blocks from Union Sq - I highly recommend this hotel for business or pleasure!
April 10, 2012
Rated 5 out of 5 by travelingpants30 The hotel
Amazing hotel from inside to out. Had an amazing view of the Yerba Buena Park.
July 23, 2014
Rated 1 out of 5 by Patti Totally a bad experience
The first room they checked us into the toilet did not work and the carpet were not dried properly and the room smelled. They did move us, but charged me for the room, when it was a complimentary upgrade.
The bar service was horrilbe and the front desk staff was rude. We had a 4:00 pm checkout, and they locked us out of our room. I plan a lot of meetings with Starwood and I will never use this property.
April 22, 2013
Rated 4 out of 5 by MRS2301 Good value for the money
Good facility, well maintained, good service and great location. No pool and food is under par. Good choice for travelers seeking good value for the money.
July 21, 2014
Rated 5 out of 5 by mcmahls Fun
Ideal location to explore San Francisco
July 22, 2014
Rated 3 out of 5 by GJA68 GJA Westin Market Street (SF) Rating
I am SPG Platinum. I stay at SPG properties at least 60 nights per year. When I checked in, I was not offered an upgrade - eve though the hotel was not busy. Check in took too long. In addition, this hotel's room service stops at 10:30 PM. The gym was acceptable and the staff were fine. Overall, I was not "excited" to come back to this hotel after a long meeting days.
January 12, 2012
Rated 5 out of 5 by Mart50 Great central location. Clean facility and prompt service.
My family visited San Francisco to attend the Avon Walk for Cancer. The Westin Market Street location was in walking distance to great restaurants, China Town, and great shopping area. We had four rooms and they accommodated us right next to each other. We had great service, prompt attention. We plan to stay at the Westin Market Street again next year.
July 16, 2014
Rated 5 out of 5 by AGinAustin Great location for business
In SanFran for a client visits and the location is perfect. Enjoyed the 'antique' feeling of the rooms with the very high ceilings and fixtures. Bed was comfortable, but the mini bar did not work correctly even after calling down to the front desk.
A fitness center is very important to me so I always look for a Westin. The St Francis gym is perfect.
February 13, 2012
Rated 5 out of 5 by knatribe Great!
Great hotel, great location, great service! Thanks
July 21, 2014
Rated 4 out of 5 by Sammyc My staying in Westin San Francisco
My wife and I had a very good experience of staying in Westin San Francisco. The hotel has a very good location.
July 20, 2014
Rated 5 out of 5 by CathywithaCee Love staying here...
It is off the beat & path which means no homeless or beggers to deal with. Yet, it is close enough to walk to Nordstrom's mall & Union Square.
Also like the fact that 3rd St. is 1/2 block from the Montgomery Bart Station.
Hotel always clean, staff always friendly & helpful...
January 1, 2014
Rated 3 out of 5 by Cindi65 Cindi65
I stay at the Westin Market Street every year. This year, the room was INCREDIBLY noisy, I had to ask everyday for more toilet paper, when checking in they couldn't find my starwood number. The new bar was incredibly noisy. I would have to say, I was very disappointed this year.
November 22, 2013
Rated 5 out of 5 by WineAdvisoryGroup Excellent SF Location
I like the location of this hotel. Convenient to everything, but out of the hussle bustle of Union Square. This modern hotel has excellent rooms and suites and the staff aims to please. The restaurant is attractive and serves an excellent breakfast.
January 4, 2014
Rated 4 out of 5 by Starwoodregular Great location and features
I enjoyed my stay here over the 4th of July weekend. The gym is great, and the patio area has a fire pit for chilly SF nights. Most of the staff was friendly and helpful. Except for Dan the concierge. He was condescending and not helpful. He brushed me off a few times, even though I was trying to rent a car from the hotel. He also brushed off another guest who was looking for options to get to Fisherman's Warf. Other than that, I enjoyed my stay very much.
July 8, 2014