Rated 5 out of 5 by ColleenZ Hotel very clean and quiet
Westin Richmond stay was very relaxing. The rooms are spacious, clean, and the beds are comfortable. We had 4pm checkout, which we didn't need but was nice for a sleep in and not feel rushed.
The staff are very nice and helpful. I wish SPG would allow Gold members to have a continental breakfast. The extra points are nice though.
May 2, 2012
Rated 4 out of 5 by BeachGoer Friendly staff and clean hotel.
I stayed here one night while passing through town on the way to the beach. I have stayed at this hotel each year for the past couple of years. It is clean and the staff is super friendly. There aren't too many bells ans whistles here, but it has everything you need for a comfortable stay. I highly recommend.
July 10, 2012
Rated 5 out of 5 by Dixie1 Super Service!!!
Service is excellent. From the Front Desk to the associate in the club providing refreshments. Staff was extremely helpful. Assisted with Luggage, changed our rooms to one with a bathtub immediately.
Very accommodating in the 7th floor club. You only see this kind of service in resorts.
April 17, 2012
Rated 5 out of 5 by Dudley5 Great Night!
The hotel was very nice, had a very comfortable feel. The vases with flowers on each floor are a nice touch. My family enjoyed a very good dinner in the restaurant, with a server who was quite friendly. Breakfast on the top floor was good as well. The entire staff was very courteous.
July 11, 2012
Rated 5 out of 5 by FAC101 Greatest Westin in the US
My husband and I frequent Westin Hotels throughout our travels and we have to admit the Richmond Westin is the GREATEST Westin Hotel we have stayed at. Francine, Ashley, Sandra, Tracey, Brent, Amanda, & Andy were AWESOME! We Absolutely Love Richmond Westin!
June 5, 2012
Rated 5 out of 5 by RookieM Great stay and extra service
I expect a lot from the Westins and this one did not disappoint. In particular, the staff were great. Amada at the front desk found me a hair salon that could take me the day I arrived and I got a great hair cut. I really appreciated this extra service.
May 30, 2012
Rated 5 out of 5 by Jlsfun Most comfortable beds in the world!
We travel a lot and enjoy Starwood Properties wherever we go. The Richmond Westin was a great venue for our family gathering, well appointed rooms, the most comfortable beds and a very helpful and friendly staff. Excellent all around. Thank you!
January 22, 2013
Rated 5 out of 5 by Kapua123 Staff knows me by name
I love the fact that I can walk into the hotel lobby and the front desk associates call me by name.
They are very friendly and eager to help. Especially Ashley who went out of her way to get me something leaves positive lasting impressions.
May 29, 2012
Rated 5 out of 5 by Davis4103 Staff is exceptional
My family and I stay at this Westin property over a February weekend every year. The staff is exceptional, especially Richard the bellman. He has been there for many years, and is such a nice and helpful employee and person.
February 18, 2013
Rated 3 out of 5 by antgua OK
Room was very nice. Had to ask three times for more towels for room. Pool heater was broke and pool was 72 degrees (a little cold for us). Pool was inside and fumes from chemicals in pool were overwhelming.
July 17, 2012
Rated 5 out of 5 by Mj3444 Corporate Trainer
this hotel was excellent, a very clean, comfortable room that was very relaxing. The staff was extremely friendly and nice. I am looking forward to being able to stay at this facility in the future.
June 4, 2012
Rated 3 out of 5 by Dave1k INTERNET RIP OFF
One of my hotel required features is FREE Internet. I had to pay $18.00 for two days of iternet in my room and an additional $9.95 for my taketh in the conference room. Get with the times.
July 31, 2012
Rated 5 out of 5 by Tigerpal Comfort
Everything about our stay was perfect except no free WiFi service. We were told it was available in certain locations of the hotel (lounge, restaurant), but I was never able to access it.
January 22, 2013
Rated 2 out of 5 by Ketura Loud heat
The thermostat was so loud and kept starting again and again making it difficult to sleep
Also the restaurant service left a lot to be desired
December 14, 2013
Rated 5 out of 5 by Libra13 Pet Friendly
This hotel is definitely pet friendly. I was shocked to see water bowls in the lobby for pets. While I am not a pet lover, this was a definite sign that this is a pet friendly hotel.
March 5, 2013
Rated 5 out of 5 by honey67 The comfort of a room
My stay was very comfortable, the bed and bedding was tops, I wish I could have bought the bed home with me. Everything was to my expectations.
Free parking is a plus.
August 8, 2012
Rated 3 out of 5 by Tommytupper Westinrichmond
High end hotel and $$$'s to stay so would expect room condition to be better. Carpet in room was heavily stained in a number of areas. Should have been steam cleaned.
October 14, 2012
Rated 5 out of 5 by RAH1955 Well appointed hotel
This Westin Hotel was a pleasure to walk into. It was well appointed and comfortable to be in. The bar and restaurant area was nice and the staff very friendly.
January 21, 2013
Rated 5 out of 5 by FAC101 Excellent in Every Way!
The Richmond hotel staff provides world class service. Our stay is always exceptional and well above our expectations! Andy, Ashley, Francine, and Tracy always
July 26, 2012
Rated 5 out of 5 by WelcomedGuest Always Exceeds Expectations!
I stay here often and am never disappointed. The service is always exceptional. There is a very friendly atmosphere here among staff and guests.
June 28, 2013
Rated 5 out of 5 by DJSE Consistently a pleasure
My husband and I spend one night twice a year as a break in our drive to and from South Carolina and the Philly area. We have a dog, and we always feel welcome. The rooms are very attractive, and the beds are extremely comfortable. Bed linens and pillows are high quality. We usually order dinner and breakfast in the room; our meals arrive when promised and the food is consistently fresh and tasty. The Westin Richmond is a welcome respite after a long day on the road. Highly recommended.
June 2, 2014
Rated 5 out of 5 by rayb good choice
heading north from Savannah towards Canada this was a perfect location to break the trip with reasonable dinner/breakfast choices and cost
March 5, 2013
Rated 5 out of 5 by Captain90 Excellent Hotel
I recomend this hotel. I stayed here for 3 months and I have no complaints. The staff is great.
July 13, 2012
Rated 3 out of 5 by Liljetsetter83 Smells like gas
My boyfriend and I stayed at the Westin for a second time this past May. Our first time at the Westin was nice enough to return for a second stay......sadly this time it did not meet standards for a Starwood property. We checked in an immediately went to our room. As soon as we stepped off the elevator we were hit by a gas smell that penetrated the enter hall and into our room. When we got to our room we called the front desk and they said not to worry about it; that the smell isn't harmful. Apparently the ventilation system wasnt working properly and a neighboring building was pushing the smell to the Westin; hitting one side of the building worse than the other.
The next morning I spoke with the manager and asked what he could do. He said he had a room on a side of the building not effected by the gas and moved us there. That was great of him, but i ask why didn't the lady at the desk the evening before offer us the same?
Nonetheless, I don't care what the front desk lady said, inhaling gas that is being filtered out of another building is harmful.
Being a loyal Starwood member I expect better for the rate we paid to stay there.
I sadly will stay elsewhere when I travel back to Richmond.
June 11, 2012
Rated 5 out of 5 by Enanyu Retired
When in Richmond, my birthplace, this has now become my "home." I live in CA and will definitely rebook my future stay at this hotel. It is always an excellent experience. Thanks to ALL!
June 14, 2014
Rated 2 out of 5 by Pool Kids unattended at pool area
I stayed at the westin about two times. This was my first time going to the pool area. The area was nice with hot tube and pool. When I came in and got into the pool it was children taking cups out of the trash can and filling them up with water out of the water cooler and pouring it into the pool and each other. It was a parent in their not paying any attention. So I called the front desk and told them what was going on no one showed up to see these children acting out. Those cups were in the pool also. I thought that's was the nasty thing ever. And the hotel did not come and see what was the problem. Anybody could have gotten sick or anything.
February 18, 2013
Rated 5 out of 5 by Chryssp Wonderful atmosphere
This hotel has a wonderful atmosphere.
August 15, 2012
Rated 4 out of 5 by Slayer Time at Westin Richmond
The hotel is nice, albeit a bit dated and while the location is convenient just off the highway, there is not much right around the hotel area. The hotel is aging, but still classy and while it doesn't give a free breakfast, the free Starbucks brewed coffee (lattes, etc not free), and the free WIFI is great. The free citrus fruit infused water near the check-in and facial/hand freshen up wipes are also a nice touch. The bed was very comfortable and I love the fact that my room did not have one of those horribly noisy window air conditioning/heating units. All-in-all, I recommend it and would stay again despite the drive to get to nicer Richmond areas.
September 1, 2013
Rated 3 out of 5 by Yogamom Lack of breakfast ruined a pleasant stay
When I arrived I walked into a beautiful hotel lobby. I was immediately greeted and checked in to my room. I left for dinner with friends but later came back to have a drink in the hotel bar. There was a problem with fruit flies in the bar/near restaurant and I had 3 land in my wine glass that evening. Honestly that was a little pain but not that big of a deal.
I had a wonderful night sleep in the heavenly bed. My room was extremely clean yet very comfortable. I woke up early took my shower (yes, Heavenly shower is nice) then dressed/packed and proceeded down to the lobby for a nice breakfast knowing I had 30 mins before I needed to leave the hotel. I arrived to the restaurant and was not immediately greeted. I had to look for someone to seat me. I was seated at a booth and started to read the newspaper. After 8 minutes, no one had approached my table. Another couple was then seated at the table behind me. A waitress came over to greet them and offered them coffee 2-3 mins later. The waitress then was walking by my table when I stopped her and asked for a cup of coffee and indicated no one had been to my table. She poured me coffee and said she would look into this (instead of asking if I was ready to order). I then looked at my watch and realized that I had been there for 12 minutes with no one taking my breakfast order. I realized I had to leave without breakfast as I needed to leave the hotel in 16 minutes. There was no time to order breakfast/eat it within my 16 minute window. I walked out of the restaurant extremely mad and it literally ruined my impression of the hotel and the Westin experience. I checked out and drove to the nearest StarBucks where I was able to have a quick breakfast sandwich within my time constraints.
November 13, 2011
Rated 5 out of 5 by maggie56 great staff and features including pet friendly
excellent,wonderful staff and top accommodations
June 9, 2014