Rated 2 out of 5 by Z16Aug12 Difficulty with Front Desk Check-In
The front desk check-in clerk was unwilling to support our requirements (although both the registration service and a previous call to the hotel directly said it would not be a problem). I asked to talk to the hotel manager and was told that there was none on duty --I asked to talk with the clerk's boss and was told none was available. I travel frequently for business but will book this hotel chain only as a last resort.
August 20, 2012
Rated 5 out of 5 by Stella58 Mrs.
The hotel was fantastic and all the staff were very polite and tended to all our needs. I would recommend your hotel to all my friends and family.
Thank you for a lovely, warmand excellent stay.
June 27, 2014
Rated 4 out of 5 by RooDoll Wonderful Stay.
I was very pleased with my stay but a little disappointed at the same time. The one complaint that i had with this hotel is that for $159 a nite, internet should have been included for all guests and a continental breakfast as well. Internet was going to cost us an extra $10 a nite to use. Most hotels are half the price and include a breakfast and free internet.
January 21, 2013
Rated 5 out of 5 by five5s Friendly, competent and genuine people
I stay at this Westin whenever I am in Richmond. The property is very well kept, its very clean, comfortable and it just works. The thing that sets it apart are the Westin people. There is not a person who works here that is not friendly, competent and genuine. The front desk team is terrific and very welcoming and use my name when I arrive. The executive lounge is the same - just delightful. In the food / bar area Frank and Trevor are both outstanding professionals and just get what it takes to make a guest feel at home. The food and drinks are very good and their service is spot on. There are a lot of options for having a drink or glass of wine and after trying other bars in the area - now I just come to "Trevor and Frank's Place".
I have only used your conference services once. I was blown away by how responsive and pleasant they were to last minute changes and requests. This conference team is great.
June 21, 2014
Rated 5 out of 5 by MarilynfromMaryland This hotel has great customer service
My husband and I stayed at the Westin with our two grandsons. We were treated like honored guests in every sense of the term. We were extremely impressed by the quality and cleanliness. We all enjoyed our stay, and the boys will always remember their first stay in a top-notch hotel, and the great food (with edible orchids!) at the restaurant.
January 28, 2013
Rated 5 out of 5 by MR50 Great staff and location
I've stayed at the Westin Richmond several times for business. The staff are very friendly and helpful. The in house restaurant is clean with great tasting food choices. The rooms are clean and comfortable. The fitness center is open 24 hours and has several treadmills, ellipticals and bikes as well as weights. Located for easy access to 64.
January 19, 2013
Rated 5 out of 5 by ColleenZ Hotel very clean and quiet
Westin Richmond stay was very relaxing. The rooms are spacious, clean, and the beds are comfortable. We had 4pm checkout, which we didn't need but was nice for a sleep in and not feel rushed.
The staff are very nice and helpful. I wish SPG would allow Gold members to have a continental breakfast. The extra points are nice though.
May 2, 2012
Rated 5 out of 5 by SSK815 Wonderful accomodations
Everything was perfect - comfortable, convenient, friendly
June 26, 2014
Rated 4 out of 5 by BeachGoer Friendly staff and clean hotel.
I stayed here one night while passing through town on the way to the beach. I have stayed at this hotel each year for the past couple of years. It is clean and the staff is super friendly. There aren't too many bells ans whistles here, but it has everything you need for a comfortable stay. I highly recommend.
July 10, 2012
Rated 5 out of 5 by Guillermo42 Great Features
This hotel was well located for our visit and had fantastic rooms. We thoroughly enjoyed our stay.
June 25, 2014
Rated 5 out of 5 by Dixie1 Super Service!!!
Service is excellent. From the Front Desk to the associate in the club providing refreshments. Staff was extremely helpful. Assisted with Luggage, changed our rooms to one with a bathtub immediately.
Very accommodating in the 7th floor club. You only see this kind of service in resorts.
April 17, 2012
Rated 5 out of 5 by Dudley5 Great Night!
The hotel was very nice, had a very comfortable feel. The vases with flowers on each floor are a nice touch. My family enjoyed a very good dinner in the restaurant, with a server who was quite friendly. Breakfast on the top floor was good as well. The entire staff was very courteous.
July 11, 2012
Rated 5 out of 5 by MR50 Great hotel and staff
I've been coming to the Westin Richmond for almost 2 years. The staff is great. They anticipate your needs and make you feel very welcome. The hotel is clean, comfortable and a wonderful place to stay for a weekend away or a week for work. It's in a great location, easy access to US 64 and many local restaurants.
June 21, 2014
Rated 5 out of 5 by FAC101 Greatest Westin in the US
My husband and I frequent Westin Hotels throughout our travels and we have to admit the Richmond Westin is the GREATEST Westin Hotel we have stayed at. Francine, Ashley, Sandra, Tracey, Brent, Amanda, & Andy were AWESOME! We Absolutely Love Richmond Westin!
June 5, 2012
Rated 5 out of 5 by RookieM Great stay and extra service
I expect a lot from the Westins and this one did not disappoint. In particular, the staff were great. Amada at the front desk found me a hair salon that could take me the day I arrived and I got a great hair cut. I really appreciated this extra service.
May 30, 2012
Rated 5 out of 5 by Jlsfun Most comfortable beds in the world!
We travel a lot and enjoy Starwood Properties wherever we go. The Richmond Westin was a great venue for our family gathering, well appointed rooms, the most comfortable beds and a very helpful and friendly staff. Excellent all around. Thank you!
January 22, 2013
Rated 5 out of 5 by Kapua123 Staff knows me by name
I love the fact that I can walk into the hotel lobby and the front desk associates call me by name.
They are very friendly and eager to help. Especially Ashley who went out of her way to get me something leaves positive lasting impressions.
May 29, 2012
Rated 5 out of 5 by Davis4103 Staff is exceptional
My family and I stay at this Westin property over a February weekend every year. The staff is exceptional, especially Richard the bellman. He has been there for many years, and is such a nice and helpful employee and person.
February 18, 2013
Rated 3 out of 5 by antgua OK
Room was very nice. Had to ask three times for more towels for room. Pool heater was broke and pool was 72 degrees (a little cold for us). Pool was inside and fumes from chemicals in pool were overwhelming.
July 17, 2012
Rated 5 out of 5 by Mj3444 Corporate Trainer
this hotel was excellent, a very clean, comfortable room that was very relaxing. The staff was extremely friendly and nice. I am looking forward to being able to stay at this facility in the future.
June 4, 2012
Rated 3 out of 5 by Dave1k INTERNET RIP OFF
One of my hotel required features is FREE Internet. I had to pay $18.00 for two days of iternet in my room and an additional $9.95 for my taketh in the conference room. Get with the times.
July 31, 2012
Rated 5 out of 5 by Tigerpal Comfort
Everything about our stay was perfect except no free WiFi service. We were told it was available in certain locations of the hotel (lounge, restaurant), but I was never able to access it.
January 22, 2013
Rated 5 out of 5 by Libra13 Pet Friendly
This hotel is definitely pet friendly. I was shocked to see water bowls in the lobby for pets. While I am not a pet lover, this was a definite sign that this is a pet friendly hotel.
March 5, 2013
Rated 2 out of 5 by Ketura Loud heat
The thermostat was so loud and kept starting again and again making it difficult to sleep
Also the restaurant service left a lot to be desired
December 14, 2013
Rated 5 out of 5 by honey67 The comfort of a room
My stay was very comfortable, the bed and bedding was tops, I wish I could have bought the bed home with me. Everything was to my expectations.
Free parking is a plus.
August 8, 2012
Rated 3 out of 5 by Tommytupper Westinrichmond
High end hotel and $$$'s to stay so would expect room condition to be better. Carpet in room was heavily stained in a number of areas. Should have been steam cleaned.
October 14, 2012
Rated 5 out of 5 by RAH1955 Well appointed hotel
This Westin Hotel was a pleasure to walk into. It was well appointed and comfortable to be in. The bar and restaurant area was nice and the staff very friendly.
January 21, 2013
Rated 5 out of 5 by FAC101 Excellent in Every Way!
The Richmond hotel staff provides world class service. Our stay is always exceptional and well above our expectations! Andy, Ashley, Francine, and Tracy always
July 26, 2012
Rated 5 out of 5 by WelcomedGuest Always Exceeds Expectations!
I stay here often and am never disappointed. The service is always exceptional. There is a very friendly atmosphere here among staff and guests.
June 28, 2013
Rated 5 out of 5 by rayb good choice
heading north from Savannah towards Canada this was a perfect location to break the trip with reasonable dinner/breakfast choices and cost
March 5, 2013