Rated 4 out of 5 by ohkid in Napa
Clean Hotel near Napa city
December 27, 2013
Rated 3 out of 5 by Paula1522 Nice Location
This was close to the wineries we wanted to see, but with the exception of our bartender, Jonathan, and the car hikers, the staff was relatively helpless and unresponsive. The front desk team was unable to correct most issues that we brought to their attention and acted as if they knew nothing about the area. Seriously, the abandoned Copia Museum is in the Westin's backyard and not one person on staff knew about it? ...Really? The New Balance offer was not clear in their minds? Not impressed. It also made absolutely no difference that we were wine club members at many wineries or that we were SPG. Not sure what benefits SPG offers as it did not seem to matter here.
January 6, 2013
Rated 5 out of 5 by Rambo29681 Just plain heavenly
This is the most lovely hotel I have ever visited. The valet service is timely and professional. Dustin, one of the front desk reps, went above and beyond to recommend bars and restaurants. The lobby and common areas are stunning- the indoor-outdoor concept with the firepits and Unwind program.
We were upgraded to a one bedroom suite for our celebratory vacation. Upon entry into the room, it was clean and well appointed and airy. The huge bathroom and balcony and fully equipped kitchen made it great for the friends that joined us on our trip to hang out.
The room service was delicious and shuttle service quick.
I adore this resort and would recommend it to everyone.
March 25, 2013
Rated 5 out of 5 by History28 A perfect stay in Napa
We never had a chance to stay here before as our trips to Napa usually just involved a day trip from San Francisco. So we were excited to stay and we were delighted to enjoy all this hotel has to offer. Here are some tips: 1) ask to stay in the back of the hotel in order to enjoy the beautiful views; 2) the platinum amenity continental breakfast is outstanding--one of the best we have had anywhere; and 3, it is an easy walk into downtown where you can choose from several restaurants. When we return to Napa/Sonoma, we will make sure we stay overnight to enjoy more of this Westin!
October 28, 2013
Rated 4 out of 5 by CynthiaD Westin Weekend in Napa
Everything was top notch at the Westin Verasa. From the gentleman who opened my car door, to the front desk staff, to the beautiful room. We enjoyed our stay and look forward to our next visit. Also...being an SPG member has it's rewards. Thank you for the room upgrade and the cocktail!
December 17, 2013
Rated 5 out of 5 by kwestlouisville Great to have a Westin in Napa!
Beautiful hotel conveniently located in old downtown area. Easy to get from Napa to Sonoma. Very friendly helpful staff. Happy hour wine tasting nice. Do not let them ship your wine though! Even though I left specific instructions, they gave the wine to another shipping company! Don't have it yet......
December 16, 2013
Rated 5 out of 5 by Adam Another Great Stay at the Westin Verasa Napa
I've stayed at this hotel at least five times. The property is beautiful, new and well maintained. It is relaxing and beautiful and is decorated in a way that matches well to the Napa community. The staff is amazing - the bell hops, concierge, front desk, housekeeping and the restaurant staff were all great. I was superbly impressed that every interaction was focused on making my wife and I feel welcomed at the hotel. During our stay, we were introduced to the General Manager of the hotel. Don met us personally to make sure that all of our requirements/expectations were exceeded. This was a great stay and we highly recommend this property to anybody looking for a relaxing break.
March 9, 2012
Rated 4 out of 5 by geezer An Area Problem
We enjoyed our stay at the Westin Verasa. The room configuration was perfect for us -- 2 bedrooms and 2 baths with kitchen and dining area. Great location so close to Oxbow but we were 3 seniors who know Napa well and wanted to eat at restaurants a bit farther away. We prefer to go out for lunch. We should probably not be driving at all and certainly should not be driving after lunch with wine. The concierge finally got us a cab after I spent a considerable amount of time getting busy signals. Ridiculous not to have some sort of cab service easily available. The hotel could help more but won't. Something needs to be done. You would think they'd be happy to have us off the streets.
June 2, 2013
Rated 1 out of 5 by RC2012 Disappointed
The hotel was beautiful and the rooms were very nice and clean. The staff, however, was very disappointing. Our room was located on the second floor just above the bar tables on the patio. On the first night, after enduring the loud noise for a few hours, I finally called the front desk to complain at 12:00 am. I was told they would take care of it but never did. Called back again 30 minutes later and was told the same thing but to no avail. The second night there it was just as loud. I called the front desk three times that night and each time they told me they would take care of it. They never did. I wonder if this location wants to be in the bar business or the hotel business??
April 29, 2012
Rated 5 out of 5 by Fred complaint
We enjoyed this hotel and the staff was exceptional with their continual greeting.
My two negative comments follow, The time for daily room cleaning was too late - 4 to 5 pm impeded our entertaining friends in our room and or getting ready for dinner.
Also our last night while dining aprox 5:30 pm in The Bank, our dinner was disrupted as the staff started to remove and then rearrange all the tables around us. When ask what was going on we were told that they were preping for arrival of rock festival people at 10:00 pm. Not what I expect from Westin for any guest. At least we should have been advised that this was going to happen and then we would have selected another diner location.
May 14, 2013
Rated 4 out of 5 by BostonArl Great hotel, great location, service uneven
The hotel and amenities are beautiful. Location best in Napa. Some staff underperform, others are stellar. Valet looked puzzled when I handed him my car key. Concierge had no idea where serious biking could be found (suggested Silverado Trail,,,really??). I asked bartender about the chardonnay - he responded by pouring me a glass rather than a taste! (OK...). On the plus side, my patio door was broken and service appeared immediately. Confirmed it was broken. I really wanted to hang my wet bathing suit out there. No other rooms available so the front desk gave me points and a late checkout for the inconvenience. Reception in general was excellent - could use stronger supporting cast.
March 24, 2013
Rated 4 out of 5 by love2wine Bedding for hide bed
Bedding for hide a bed needs to be reviewed. The comforter given was not in very good condition and thank goodness my son brought his own blanket.
December 16, 2013
Rated 5 out of 5 by Scottb64 Trouble
My stay was awesome as usual. One thing that did happen was while I was having dinner at the bar another patron had too much to drink BEFORE he arrived. The bartender, doing his job, asked if the guy was OK. At that point the guy started screaming at the bartender. He then put on his coat and walked into the kitchen. Evidently he knew the bar manager and that is why he was there. I just wanted to give some great praise to Garth. He handled himself well, better than I would have, and made sure all the rest of the customers were shielded from this guy who was not acting right at all. GODD JOB GARTH!
January 13, 2013
Rated 4 out of 5 by KelSwa Great hotel, service was lacking
We stayed here for 2 nights and the hotel itself was fantastic. Great location, we were in a 1 bedroom suite, so the room was larger than average and overall the hotel itself was great. The service was lacking. We waited almost 10 minutes to be greeted at the bar our first evening, then another 10 to have our bottle of wine served. The next day at the pool the cocktail waitress never came around, so we went back inside to the bar to order drinks, which took about 15 minutes. I asked for a cup of ice 3 times, which I finally received. Then the bill was wrong (we were charged twice for the same drink). It was an expensive weekend for the price of the stay and the level of service received.
October 1, 2012
Rated 2 out of 5 by Traveler78 Disappointed
I had high hopes for this hotel, but unfortunately it did not live up to our expectations. First, the door to our bathroom was a sliding door with no latch that continued to slide open due to the slant of the hotel. This was a major annoyance, since we literally could not close the bathroom door. Secondly, the hotel was loud-- both with kids in the halls in the morning, and a strange pulsing noise we heard all night from our room.
November 30, 2013
Rated 4 out of 5 by Timmy100 Fantastic hotel
The suite was really nice. The only negatives are that the hotel bar closes at 11p and the two male bartenders working Thursday were not interested in being friendly to guests. Another ding goes to the front desk that wouldn't let me have replacement complimentary water bottles even though I was there two nights... she did offer to sell me some water. One great staff interaction was a woman from behind the restaurant front desk came out to help point my colleagues in the right direction-she is definitely Westin quality customer service. The cleaning staff in the hallways were always friendly too as we passed by to our room. The parking valets were friendly and fast getting our car at checkout.
July 20, 2013
Rated 4 out of 5 by oblehoo12com Stay at Westin
We had a very good stay at The Westin Napa. Excellent food and when we had a problem with thermostat , we had service with in minutes. The only exception was that Saturday Dec. 7 we left the room 9:30 AM and came back at 3:00 PM and the Room Service had not been done.
Respectfully Yours P. Roble Jr.
December 9, 2013
Rated 5 out of 5 by Carina22 Great price and location for high end hotel
Great location next to Oxbow Market, lots of variety of food and drink. Also easy walk into downtown Napa where there are tons of restaurants as well as a nice walk along the river. The pool is very nice and well heated and the jacuzzi is extra large. We also got an excellent price for our king suite with balcony and kitchen.
December 5, 2013
Rated 5 out of 5 by AndyOracle Top notch Westin
My wife and I stayed at the Westin Verasa recently for our 5 year anniversary. We couldn't have been more impressed. At check in the staff kindly obliged to my upgrade request and put us in a gorgeous deluxe suite plus living area with mountain views seen from our large balcony.
Champagne was chilled when we entered our room so the hospitality was first class.
Everything u need is a close 2-10 minute walk which we loved.
The only negative I could state was that the wireless Internet service (part of the $20 daily fee) was pretty weak throughout our 4 day
Overall, an amazing hotel.
July 30, 2012
Rated 3 out of 5 by TRex65 Relaxing stay
The reception check-in was friendly and helpful. Complimentary wine tasting and apps in lobby. The lobby is quite attractive; a big open area with high ceilings next to the Bank Bar and Cafe. The room was a bit small, but the bed was very comfortable, and the room clean. I was a little disappointed that they had no real spa type facilities, only an outdoor hot tub next to the heated pool in the courtyard. I didn't feel like walking 200 feet soaking wet in 38 degree weather, so I passed on the hot tub. I had breakfast in the Bank cafe/restaurant and the forager omelet was delicious.
December 7, 2011
Rated 5 out of 5 by Napafan If you stay in Napa Valley, Stay Here
I was thrilled when Starwood opened a property in Napa. And since then, I cannot believe how wonderful the Westin in Napa has been - consistently. My expectations have always been met, the restaurants are excellent, and the rooms are very comfortable.
The concierge will make your reservations and, the Westin has relationships with many vineyards. Take advantage of their introductions.
The rooms in many cases have full kitchens, so you can prepare a meal with the ingredients you find in Napa and pair it with the wines you have discovered in the neighboring vineyards.
In the summer, the pool is a welcome respite.
I have only had a wonderful time here and recommend it to all of my friends and colleagues.
November 23, 2011
Rated 1 out of 5 by Disgruntledguest Charging Platinum members for water in bottles
This hotel provides water bottles in the rooms, of which two are free and one is apparently not free. They claim that there was a tag on one bottle with a charge, which I certainly didn't see. When I asked for it to be reversed, I was given a long run around, the accounting office failed to call back and then eventually a front desk member said they would reverse the charge. If indeed, they are charging platinum members for water, this is a new low for SPG and certainly makes me think of staying with a chain that values its premium members, not dole out petty charges and fuss about them. Not impressive! This is the only SPG hotel that I have seen this, so, from this perspective, I can't recommend this hotel.
June 20, 2013
Rated 5 out of 5 by VikkiSixty Overall A Great Experience
The Westin Versa is wonderfully located near the heart of Napa. Our arrival was warm and friendly with a quick check-in and a lovely, clean suite waiting for us. The staff in The Bank are excellent as is the food. The best people , bar none, are the first ones to greet you, the valet and the bellmen, and the people at the door. I am so impressed with these super nice folks that were so eager to help the moment we pulled up to the hotel entrance. You know you have a good hotel when you are greated by these kind of employees. And Westin Versa is very good!
September 21, 2013
Rated 5 out of 5 by cmichael18 Great Experience Week after Week
I have been staying at this hotel several nights a week for the past 10 weeks or more. The staff is wonderful and the rooms are always very clean. I get upgraded to great rooms virtually every week, thanks to platinum status. The valet is prompt, the room serivce is great, and the bar has wonderful cocktails. I frequently stay at Westins for work, and this property is my favorite.
The only issues I have had are minor; I find that the complementary bottled water is inconsistently replenished, and the check-in process can be a little slow at times. Nevertheless, I look forward to my stay every week, and would recommend this hotel to anyone visiting Napa or Northern California, particularly if you are SPG Platinum.
May 7, 2012
Rated 5 out of 5 by Adam GREAT HOTEL !!!!!!
My wife and I visited the Westin Verasa Napa this month. It is our "GO TO" hotel in Napa and has been for the past four years.
While we visit only three times a year, when we entered, we were greeted by the concierge by our name.
The bell boys all remember the guests' names. The front desk is incredibly helpful and accommodating. The hotel is beautiful and well maintained and the cleaning staff actually doesn't let you pass in the hallway without a "hello", "good morning" or "are you enjoying your stay."
The general manger pays attention to every guest in the hotel...as if you are his only guest.
We love this hotel and we are coming back in September with five couples to spend more time in Napa.
Try it...you will love it!
August 29, 2013
Rated 4 out of 5 by Lucca Great dog friendly hotel & staff and walking distance to some restaurants
Great place to stay especially if you like to take your dog with you.
Location is right in front of the river and a walk path as well as nice walk to some restaurants.
Pool and hot tub were also very nice.
Hearing a sound of Napa wine train passing by was also sweet.
December 1, 2013
Rated 5 out of 5 by miamiblonde gorgeous westin property
i love this hotel. the location is fabulous.
the few pet peeves i have are;
even though i am a gold starwood member, and it is noted in my account i would like the USA today delivered to my door each morning, it never appeared.
the other thing that is incredulous, is that we left our suite around 10:30 when we returned at 4:30pm it still was not cleaned. management told us that they have until 5:30pm to do that. i just think that is ridiculous.
btw, they have turn down service at 6:30pm.
did not make us really pleased.
anyway, the hotel as a property is very beautiful.
July 13, 2012
Rated 1 out of 5 by Sleeplessatwestinnapa New Year's Eve Party Noise
OK. I understand... It is NYE... Most people party and hotels host parties with music... very LOUD music. The hotel checked us in with our 7-month infant and placed us in a room right above their NYE party. It is 11:15 pm and the bass is so loud that every part of the room has been SHAKING since 9:30pm. Is it too much to ask for a heads-up when we checked-in? The lady who checked us in clearly knew I had 7-month infant because she asked us about our baby girl!
Three more frustrating hours of shaking and a crying baby.
Thank you, Westin Napa for an unforgettable NYE.
January 1, 2013
Rated 4 out of 5 by PrincessRonnie Great hotel, has complimentary washing machine and dryer
This hotel itself is beautiful. The platinum complimentary breakfast is wonderful. We had a 2 bedroom 2 bath suite, which is is gorgeous. The pool and the whirl pool are fantastic, taking a dip under the stars, how can one asks for more... The most unexpected feature is the complimentary washing machine and dryer. It seems like such an innocuous issue, but I hate packing for a whole week. Once I learned that the hotel offers such unusual and FANTASTIC service, I only packed for a few days. What an awesome service feature, please accept my highest compliment...
July 6, 2013
Rated 5 out of 5 by TWPup Great!
This is a wonderful property. We took full advantage of many of it's attributes (valet parking, hot tub, gym, bocce ball court). It's so close to Oxbow Market and Wal Mart, what a convenience! I was a little surprised that our room wasn't upgraded with our SPG status, but the traditional room was totally fine, it's hard to complain. There's only one elliptical machine in the gym...please get another one...we have bad knees (doesn't everybody)? I agree with other reviewers...valet staff is stellar, just call down 10 minutes before you need your car and you're set!
January 25, 2012