Rated 3 out of 5 by Guillaume124 Good hotel, poor service
Let's begin with the positive:
- the hotel itself is very nice. Nice pools and venues
- the spa is extraordinary. Such a nice location and staff
- Tom from frontdesk delivered an outstanding service. If there is an Employee of the Month award, he gets my vote !
Then why such bad notes?
- I went to Fiji for my honeymoon. Westin was on my shortlist but i prefered another hotel as they replied to my emails quickly (as opposed to the VERY slow replies from Westin...) and offered an honey moon bonus, which Westin didn't.
- I am a SPG customer and wanted to redeem points for a SPA treatment with my wife.
* When going there for the booking, we had a drink at the bar. The waitress asked us to go paying quickly when she learnt we were not staying at the hotel. And she would stare at us until we do... Not a nice way to be welcome !
* I then went to the shop and had to wait 15 minutes at the cashier as the credit card machine had an issue. Back luck certainly...
* Then came the massage story ! I won't go through all the details to avoid spreading my frustration but:
--> we came on Nov 12th to book and we faced issues of miscommunication between SPA and frontdesk, obvious misknowledge of SPG program by Westin staff and no real willpower to help us. After 50 minutes, the lady from the front desk promised she would take care of it and prepare a voucher for the next day.
--> we came back on Nov 13th to pick the voucher, which of course was not ready (we then assumed that the lady promised this to get rid of us). We then went through exactly the same steps and spent one more hour to book the spa... Tom from the front desk finally managed it and walked us to the SPA to give a final point to this story.
the SPA treatment was excellent, fortunately !!
Do i feel special about being a SPG customer? Well, i spent nearly 2 hours to redeem points to book a simple SPA treatment, 2 employees out of 3 just "gave us up" (didn't really want to provide a solution) and didn't know much about the SPG program.
Then my answer is obviously no !
November 18, 2013
Rated 4 out of 5 by Harold234 Western Fiji the place to stay
I thoroughly enjoyed my stay at your hotel breakfast was amazing unfortunately the meals at the steakhouse were below par,presentation was great, but the food was below par over cooked and tough,I suggest you send some staff secretly to review the restruant occasionally .
I do like the lobby no loud music a restful an excellent ambience not like the Other hotels on denerau
The loud base from the band was a nuisance to people trying to sleep early and I wonder if it really has to be so loud
We really enjoyed our time and our one regret is that we had commitments and so could not stay longer
To all the staff and management thank you
October 7, 2013
Rated 5 out of 5 by Tobias Excellent stay
We stayed at the resort between the 21st and 25th of March and what a stay it was. It’s a perfect getaway and the place is great. We loved the friendliness of the staff. The greeting when we arrived made us feel really welcome and was a nice way to start unwinding. The transfer from the airport to the hotel was easy and quick and the check-in at the hotel went very smooth. Our room was great and much bigger than I thought it would be which was a nice surprise. The view from the room was to die for and we just couldn’t get enough of it. We found everything we needed in the room and it was well equipped as one would expect. No minibar but it seems to be the norm these days however the fridge was working so one could use it if needed. A couple of small points with the room, the A/C was the loudest thing I have heard in a while and we have travelled a lot. However a couple of earplugs and that was sorted. Also the shower solution had a design flaw as water flowed from the bathtub edge freely onto the floor so it became a bit of a flood. Hard to explain but surely a design issue. The information stated we should have wireless access in the room but I could not pick up a network with the ipad, nor the phone. However there was a network cable supplied on the desk.
The resort itself is beautiful. Especially the pool area where we spent most of our time. The views from the pool over the ocean are spectacular. It was clean and tidy and it was easy to get a spot and access to towels was a breeze. I’m not too impressed by the cleaning of the public toilets as the men’s ones were almost always rather unpleasant to visit. Not sure if the frequency of cleaning was not enough or what was going on but it was not clean. There are a couple of different places to eat and drink and the service around the pool is good. You can order drinks anywhere in the pool are and also in the pool. Here is one of my pain points though. As a tourist you look at the menu and its prices and order however do be aware that EVERYTHING has a 20% surcharge which is the local tax. This I think is something that they should put into the price already as its really irritating reading menus, drinks lists and anything else and then adding the 20% tax. Just add in it and be done with as the brain sees the cheap price and then you sign the bill and realize you forgot about the 20% which is stiff. Drinks quality are average, all the cocktails are big much without much alcohol as one would expect and the prices range between 19 to 23 fijian dollars plus 20% tax. I tried some classics such as a gin and tonic but it was awful as they didn’t seem to get it right and then I tried a dry martini a couple of times and they were not up to scratch. So it’s a vacation paradise but don’t expect the high end quality of drinks, wine by the bottle is also 20% but they have some stunning wines. However the wine by the glass I’d stay away from ..
The food is outstanding. We tried fish, pasta and steak and all except the New York sirloin at the steak house was great. You should also have a look at the other two resorts beside this one as you have full access to their pools and restaurants. The chimes bar is excellent with its sun lunge beds.
Also do try to grab a cab and go to the marina as everything is much cheaper and you get a taste for the local cuisine.
March 26, 2013
Rated 5 out of 5 by Staz Gorgeous Getaway
The Westin surpased my expectations. When booking online it looked reasonable, but the pics didnt capture the beauty of this hotel's entrance, pool and dining area and general ambiance. The staff are are beautiful and very relaxed which helps you realise the frantic pace Australian's work at and how life can be lived. My only critisism is the price of food and restaurants in the Starwood hotels generally, which is as high or higher than Aust. This fact is enough to deter me from coming back to any Starwood hotel in Fiji and seek a tropical getaway somewhere cheaper like Bali. Very unfortunate as Fiji offers so much peace and serenity and is a short flight from Aust. Vanaka!
July 9, 2014
Rated 5 out of 5 by HappyVegemite Great trip and Platinum recognition
Had a great 7 night stay at the Westin Fiji. Whilst we experienced a few issues with our booking leading up to the stay, the hotel and its manager ensured we had a fantastic stay with superb service. SPG Platinum recognition was very good with upgraded room and the usual benefits (breakfast, internet etc). Sparkling wine with breakfast is a nice touch offered by the property. Good quality restaurants across the Starwood properties. The Fijian staff are incredibly warm (as are all the Fijian people we encountered throughout our holiday). Great for families. Can't wait to return.
September 5, 2013
Rated 3 out of 5 by MattSPGmemberSydney OK but there are better
We visited in October for a long weekend and then a group of 9 visited again in November for a week. I felt that our loyalty to the hotel and the SPG brand was not adequately recognised. There were some issues with rooms and the management sorted these out. Staff were friendly and did their best. We had four rooms in our booking but we could not accrue starwood points on all of them :( We will take this up with SPG. We were in the old unrenovated wing (although we specifically requested the new renovate wing for our November visit). There was jackhammering and building works during breakfast. We dined at hotels either side.
November 27, 2011
Rated 3 out of 5 by Superfish123 Ripp Off
The Westin is a great hotel except its prices in particular the steak house are unreasonable and a rip off. Further to this the Australian manager is rude and arrogant. The Fijian staff are great and can't be faulted. The staff if the general store however are extremely rude and the fact you pay $13 Fijian for a packed of red rock chips is a disgrace. I don't mind paying fair and reasonable prices but not being priced gouged because I am staying in an island resort. I complained and asked to speak to the general manager who apparently was to busy with travel agents escorting them around to discuss my issues.
May 30, 2013
Rated 4 out of 5 by Nath01 Best resort on Denarau
The Westin Resort and Spa has all the ingredients for a relaxing, laid back and restful holiday destination. Its friendly, welcoming and accommodating staff provide the platform for what is a wonderful resort to call home whilst on holiday.
September 27, 2014
Rated 5 out of 5 by Simo We keep coming back
We have been to this hotel twice in the past 2 years and have just booked another week in December for New Years.
The staff are all awesome.
The staff remember us from year to year of our visits.
Francis in the meke lounge goes above and beyond for service.
Francis purchased Marshmellow from my 4 year old daughter as she asked for them everyday when we had our after dinner coffee and cake.
Penni and Sai from the concierge area always wanted to go over and above with service.
One night got off the Bula Bus with our daughter who had fallen asleep and they offered to drive us back to our room in a golf buggy.
June 29, 2013
Rated 4 out of 5 by RBenza This hotel is very good bordering on excellent
The hotel standard is vey high and the staff very friendly and they make you comfortable and fell welcome. The food especially brreakfast is excellent.
September 28, 2014
Rated 5 out of 5 by Bell70 Didn't want to go home
We had the most amazing time at the Westin. The staff were amazing. They were professional, friendly and obliging. The motel was sensational. It was five star all the way. The breakfast each morning was nutritious and the variety was phenomenal. We dined each night at the Steakhouse, simply because the meals were amazing. The price was not excessive for the quality meals and service. We are going back again and again to the Westin. Our children aged 6 and 10 also didn't want to leave. Thank you so much to all the beautiful people in Fiji who made our first holiday there the most memorable and amazing time.
April 17, 2013
Rated 5 out of 5 by mskenobi Simple paradise
I spent 4 nights at the Westin during my stay in Fiji! I would recommend it for anyone who appreciates good service, smiling staff, simplicity, and relaxation. The pools were fantastic, and plentiful!
The adult pool was my favourite as it was the least populated. At one stage we did wait 40mins for a drink at the main pool, so just get off your sun lounger and source your own drinks is my recommendation in that regard! Breakfast buffet was amazing! Otherwise, food bit pricey and not as fantastic .
We stayed in the garden view rooms on the bottom floor, and this was totally fine, I really liked the decor and the bathroom was obviously renovated to a great standard! You could hear people on the top floor walking around but it didn't annoy me at all. THE BED AND PILLOWS ARE OUT OF THIS WORLD. I had a right mind to order one myself as sleeping had never been so great!
The Heavenly Spa was great, go for a fiji massage - pedicure not as one would have liked for the money. Get there early and use the steam room!
PLUS! Free wifi on one device = worth its weight in gold.
September 23, 2014
Rated 5 out of 5 by Johnc Westin Denaru
Our length of stay was 11 days and the resort is still being refurbished from cyclone damage last Christmas. SPG Denaru consists of three resorts and it was terrific to be able to move freely betwen all three. The staff are superbly trained and any request was met in a friendly and courtious manner. I would consider the level of service we received as outstanding. On arrival i discovered that my room did not have WIFi as advertised and is was no problem to relocate me to a wing that did have WIFi service. All restaurants across the Sheraton and Westin resorts were first class including the buffet breakfast.
My wife and I have already discussed when we can return to the Westin Denaru
April 18, 2013
Rated 2 out of 5 by Meza Cost of dietary requirement
Unfortunately on arriving at your hotel I requested Soy milk be bought to my room as I am dairy intolerant. I was advised to go and buy it from the local store. I was very surprised as I have travelled the world and never been told to buy my own. The store did not have any soy so when room service delivered they charged $21.95 for one glass of soy milk. This is outrageous so I won't be staying again at your hotel.
October 14, 2013
Rated 5 out of 5 by Fijied Great stay
Wonderful surrounds and pool staff very friendly and helpful . Would love to return one day
September 23, 2014
Rated 5 out of 5 by Postie61 This hotel has a wonderful relaxing ambience
We stay at the Fiji Westin every year and wouldn't stay anywhere else when in Nadi.
We always find the staff to be absolutely welcoming and unbelievably friendly.
Our room was very comfortable and the heavenly bed was exactly that! Our housekeeper Kini, was very thorough and accommodating.
With service and people like that it is no wonder we come back year after year.
July 29, 2013
Rated 5 out of 5 by Blueboy44 Amazing place to stay
The Westin is an amazing place to stay the staff are so friendly and helpful and the food and entertainment I found to be first rate!
September 17, 2014
Rated 5 out of 5 by JMK61 Beautiful Hotel with beautiful staff
A big BULA welcome from the start, staff were great, the room was relaxing and peaceful. Facilities was everything you needed, pools, food, drink, shopping, music, spa. Why would you go anywhere else. Thank you for a wonderful holiday.
September 13, 2014
Rated 5 out of 5 by Homer This hotel has the best pool complex on the Denarau Coast
Situated nicely between the coast and the gold course, the Westin Resort and Spa provides excellent facilities for leisure, treatment and sporting endeavours. A superb workout gym and lap pool for those wanting to mix fitness with pleasure, complimented by the best guest pool complex on the coast - we have tried them all! An abundance of restaurants and casual eating facilities to cater for any taste bud, and if you want true relaxation for your special lady you will have to book in for a massage/manicure/facial - your partner will love you for it!
The rooms are perfect for those who want extremely comfortable beds with clean & modern bathroom facilities - when you aren't out enjoying the hot Fiji weather.
April 1, 2013
Rated 5 out of 5 by arrobbo Best on the island
Staff made our stay great, it would be nice to have more light in the eooms as they are quite dark also a pillow menu is required as the staff could not understand the request for firm/foam pillow and the down pillows do not offer support. Beds are lovely, restraints nice ROTC. Overall would rate high.
August 8, 2013
Rated 5 out of 5 by Gail0 Great Tropical Feel
Beautiful resort, well maintained gardens, staff friendly and extremely helpful. Resort has as a quiet tropical feel. Being affiliated with the two Sheraton resorts you can use their facilities which is also is a bonus. Will go back again.
September 11, 2014
Rated 3 out of 5 by Cazpritch Westin
This hotel is the oldest on Denarau Island. It has a wonderful ambience, especially of an evening. The grounds are well kept and the staff generally friendly.
It is a shame the hotel is let down by noisy rooms and a hit and miss shower experience,e.g.it is hard to get a satisfactory mix of hot and cold water for a shower. The rooms have poor television reception.
A major failing is the lack of toilets to service the wedding chapel and activities on the beachfront. For this reason I could never recommend this hotel for a wedding using the chapel.
June 17, 2014
Rated 5 out of 5 by Mikus1228 As expected for a 5 star resort
Overall experience is excellent. The facilities are all very good except once no water half way of my shower. But staff tried to fix it ASAP. I suppose Fiji people are just genuinely so nice, which makes the stay very pleasant and welcome. It's the people makes us feel the whole stay is a joy.
One thing to mention is that the fence on the second story is not safe. It's just like a showcase but no protection. Not just my room but looking around they r all the same. And my door is almost falling down coz one hinge is falling off. I can't be bothered to say anything. Just for the sake of children in the future, the fence should be fixed properly.
After all, I enjoyed my Fiji holiday thoroughly. And Westin is part of it!
August 14, 2013
Rated 5 out of 5 by Nev56 Excellent food, staff & activities
We are so pleased to review the Westin at Denarau Is. The staff made us welcome and feel very special from when we arrived to the drum roll through to our departure 5 days later.
Assistance for our enquiries and their insight to activities was so helpful and honest. Your staff are your best asset, ensure you look after them.
The food at the restaurants, bakery and partner hotels was sensational, not one selection was below par.
Golf at the club was good, water sports easy to arrange and staff helpful and always friendly.
We are definitely coming back in the future.
March 16, 2013
Rated 4 out of 5 by Bartuccio Great vista
Great welcome and room available just after lunch which is always helpful when you have 2 young kids. Staff were very friendly and made life easy. The pick of the 3 Starwood hotels in my opinion in Denarau. Had a ground floor ocean view room which was big and spacious for the 4 of us and allowed kids to run outside while sitting reading on the patio and short walk to pool. Only complaint was the room didn't have curtains only shutters so room was never completely dark in the morning. Would be back in a heartbeat, only the weather let us down as rained 2/4 days.
September 6, 2013
Rated 3 out of 5 by Fijiholiday13 Nice but not amazing
The resort its self is lovely however many issues with staff handling requests on reception they weren't helpful and accommodating like many other resorts around the world which you would expect. For example we were staying with friends and I called in advance to ask if the rooms could be close by, when we checked in the rooms were as far away as possible (one village 1 and the other village 6- out of 6 villages). We were told they would look to move us closer on our second night and this was never done which was very disappointing.
Also from the two rooms I was in each had minor finishing issues with the bathrooms, one the water temperature didn't work, the other there was no shelf and the shower was very small and cramped.
August 6, 2013
Rated 5 out of 5 by Wayne59 Excellent accomodation
We will be recommending this resort to our friends met all expectations and more friendly service all round.+++++++
December 1, 2012
Rated 4 out of 5 by nibble16 Westin Denerau Fiji - a great stay
Three things let the hotel down:-
1. The rooms were not cleaned or serviced until unacceptably late in the day, around 4-5pm each day. We were up early so there was not excuse, there do not seem to be enough rooms cleaning staff. When we arrived our room was not ready for our 3pm check-in time.
2. The breakfast restaurant was far to busy and staff could not cope with the number of guests on several mornings.
3. The air-conditioning was extremely noisy, so noisy that we could not have it on at nights, unless using ear-plugs.
June 28, 2014
Rated 4 out of 5 by JaimeMark996633 Food /Drinks was EXPENSIVE
Lovely place to stay, very comfortable beds!! It was always clean and tidy.
Just too expensive to wine and dine there.
We had a steak meal that came with a token corn salad $70!! Plus you needed to order side salad and carb if required. Heiniken was $15 Fijian plus 20% on top of that.
Keep in mind you can't swim on Denarau and the pools are much colder than the ocean, I forced myself to have 1 swim in the pool over 7 days, spent the rest of the time doing daytrips to the Islands for swimming and cheap eating and drinking.
June 29, 2014
Rated 4 out of 5 by Wengen First choice in Denarau
Denarau not my first choice to stay in Fiji, the islands are better but for a short stay the best.
Some guest dress standards etc bad but inevitable with mass marketing. Some staff off hand others first rate
September 2, 2014