Rated 5 out of 5 by Subee14 My slice of heaven
We were looking forward to a luxury holiday, something I had never experienced. The Westin delivered in every way possible. We were lucky enough to get a package deal that included breakfast. And what a breakfast, if you couldn't find anything to satisfy your morning hunger, you must be very very fussy. Staff were amazing, friendly and helpful. And I was very impressed myself as a women to be treated with such kindness and respect by the male staff. Mind you men in general in Fiji seem to be this way towards women, which is really refreshing. Food quality was excellent, the accommodation was excellent and the beds were the most comfortable I have ever slept in away from home. We can't really fault anything. My only grip is that if you are in a adjoining room you could be unlucky and get noisy neighbours, we were fortunate to not get this except on our last night. So a tip, if you don't need an adjoining room, ask for a non-adjoining room. Also we quite liked the second floor with balcony, felt a little more private. This is a stunning resort, and am already planning my trip back next year.
August 5, 2014
Rated 4 out of 5 by Kiwis Lovely facility
We had 6 nights at the Westin. It is a lovely place to stay. Rooms are very spacious and comfortable. We recommend the breakfast. We do think the restaurants for lunch or evening meals are overpriced.
August 4, 2014
Rated 4 out of 5 by AlanB13 Great place - too bad about the breakfast
We had a weekend break at the Westin in Denarau, having travelled across from Suva. It was almost all that we expected, a pleasant place to get away from work and spend some time in the sun. That is until we got to the breakfast buffet, where the staff treated us like cattle, started out by tellng us what we could not have or do - how hard would it have been to just organise a couple of Flat White coffees for us instead of telling us that we could only have the pre-brewed coffee? And then informed us that we could not be served anyway until we got up, walked back to the proper entrance (we had come in from the pool area) and informed the receptionist that we were intending to have breakfast. So, yes, we both got up and just kept walking out of the restaurant. Luckily we found a much more friendly and welcoming, professional reception at the bakery, where we had breakfast, complete with Flat Whites,.....
August 3, 2014
Rated 4 out of 5 by Kaz57 Spa experience way below par!
Housekeeping, security and grounds staff excellent, warm & friendly!
Spa experience was extremely disappointing, actual massage and facial were good, thank you Regina but receptionist, greeting, orientation to venue and amenities, cleanliness and function of amenities and departure were all pathetic and very below standard for the level expected of a venue of this calibre. Definitely NO value for money here!
Lovo evening excellent!
July 31, 2014
Rated 4 out of 5 by KatrinkaO Westin Denarau
We booked in for a heavenly bed as we had with prior bookings to find the beds hard and lumpy. One day our room was serviced and the beds were half made.
July 31, 2014
Rated 5 out of 5 by Prissie Gorgeous Hotel !!
first time in FIJI . WOULD recommend The Westin for couple/ professionals.
Awesome BREAKFAST BUFFET.
Clean / neat beautiful resort and bedrooms
staff is super friendly.
July 30, 2014
Rated 4 out of 5 by Monznz Great stay and experience
Our stay was a mixture of business and pleasure. The weather didn't look after us but the hotel staff, facilities and "nourishment" made the stay very pleasant. Highly recommend
July 29, 2014
Rated 4 out of 5 by Arthur1234 Amazing Staff and Faciltities
Staff makes the place a lot more amazing but Denarau in generally is not that great.
July 28, 2014
Rated 5 out of 5 by atzeri Fantastic Experience
We booked this hotel just becaue we wanted to try it. We have spent week ends in the other resorts in the same area.
Our experience at the Westin was simply fantastic, we received an upgrade on arrival which was great.
The room was clean and comfortable, bathroom had bathtub and shower.
We have tried the resaturant and the quality of the food exceeded our expectations.
We will definitely go back again.
thank you westin
July 28, 2014
Rated 4 out of 5 by haiqi This hotel has great fuatures
Nice room, good service, but poor activities.
July 24, 2014
Rated 5 out of 5 by Littleweemiss This hotel is great for a romantic and relaxing get away
Absolutely beautiful looking hotel. What you see is what you get. Loved the fact that I can use all the facilities at the Westin as well the Sheraton and Sheraton Villas Resort. Would definitely recommend.
July 24, 2014
Rated 5 out of 5 by Wozza Great resort
The staff are professional and friendly and the resort has great facilities
July 22, 2014
Rated 5 out of 5 by fiji Fiji is cheaper than Tahiti & therefore better!
Fiji is a great South Pacific destination compared to other South Pacific islands!
You get the same as everywhere else but it isn't overpriced yet.Fijian are modest & so are the Indians that live there.
Don't get caught in a cyclone though......
Its absolutely stunning & beautiful nature wise.Food is great & the Australian influence is better than the European or American on other South Pacific islands.They keep it simple=more down to earth & so are the Fijians.That's why they don't surf as good as the Tahitians...the Polynesians are the greatest surfers in the Southpacific! Westin is the oldest resort in port Denarau -but newly renovated.
July 22, 2014
Rated 3 out of 5 by JohnM13 Relaxation plus but.....
We had a very relaxing time at the Westin Denarau and the overall ambiance of the resort is great. The rooms were a good size but a little dated. One irritating thing was that we didn't have a soap/shampoo holder in our shower - a small thing but it is difficult to understand how a feature like this can be overlooked. The cleaning of the room was generally well done but was let down by small things such as not providing face towels on one or two mornings. The pool area is very tasteful but is showing a bit of wear and tear (e.g. some of the paving had broken and some of the decking had become quite uneven). We also found the sun lounges somewhat uncomfortable - how hard would it be to provide foam padding like the other Sheraton resorts? The staff were very friendly and generally pretty efficient. The breakfast was perfectly adequate and the Westin Kitchen restaurant is highly recommended. One big gripe is the exorbitant cost wine throughout the resort - some of the wines were close to 5 to10 times of their cost at RETAIL in Australia. I appreciate the cost of getting it to Fiji etc but someone is making a big margin here. I don't mind paying $50 or $100 for a good quality wine but I object to paying those amounts for wines that can often be bought in Australia for between $5 and $15.
July 21, 2014
Rated 5 out of 5 by Jamesmac Friendly, comfortable Resort
James 14 to 17 Jul 2014 - Room 2226. Apart from the many numerous great features the Resort offered I found all the staff made my stay such an enjoyable one. Their attention to detail was spot on. They aimed to please and nothing was too much trouble. Everyone I came into contact with were friendly, courteous and helpful. I felt very safe and will certainly recommend the Westin to my friends intending to travel to Fiji.
July 20, 2014
Rated 5 out of 5 by Lucy34 A great rest spot
Excellent room and service of this. Great value to take the breakfast included package as this is very nice. Food is average in all the dining areas in the resort but staff are lovely. Beautiful pool surroundings . Be aware the resort is now cashless so all charges are to your room which is actually easy. Fantastic music n the Meka Lounge. Also good to have access to three resorts.
July 19, 2014
Rated 2 out of 5 by DaPaPa Harris family Vacation 6/30 - 7/12 2014
The resort setting is incredibly beautiful, the lanai was great and the room was nice. The housekeeping service was decent but average a little inconsistent especially replacing towels and coffee. Throughout resort staff were friendly but not very helpful answer to requests was simple yes or no; if no there wasn't a alternative suggestion. Costs are high for everything dinner at the resort is 2x what you pay offsite partly due to the 20% resort tax and then if using a credit card even the spg AMEX an additional 3% is added very annoying. The billing is very confusing i am still not sure if i have been over charged but i had extra charges that were added which should have been included with my Gold Status but i had to dispute and escalate to a manager. I would not recommend this resort in fact would warn people that it does not live up to value for the quality of experience really doesn't do Fiji or SPG justice
July 14, 2014
Rated 5 out of 5 by GKevin The staff are amazing
Warm, genuine, friendly, efficient.
July 14, 2014
Rated 5 out of 5 by Staz Gorgeous Getaway
The Westin surpased my expectations. When booking online it looked reasonable, but the pics didnt capture the beauty of this hotel's entrance, pool and dining area and general ambiance. The staff are are beautiful and very relaxed which helps you realise the frantic pace Australian's work at and how life can be lived. My only critisism is the price of food and restaurants in the Starwood hotels generally, which is as high or higher than Aust. This fact is enough to deter me from coming back to any Starwood hotel in Fiji and seek a tropical getaway somewhere cheaper like Bali. Very unfortunate as Fiji offers so much peace and serenity and is a short flight from Aust. Vanaka!
July 9, 2014
Rated 5 out of 5 by Candi8 Beautiful resort
Friendly staff. Great facilities. I would recommend this hotel resort to anyone wanting a relaxing break.
July 9, 2014
Rated 1 out of 5 by Rose08 Poor Communication Between Staff Members
Not happy especially we booked 3 rooms and breakfast was included in the package but some how the communication between reception and restaurant where everybody has breakfast was absolutely poor . First 2 days was ok when they got it wrong but when its 3rd final day and the staff still hasnt got it right its very embarrasing for my son. I had to let the staff know that breakfast was included and there reply was "sorry mam its reception not cummunicating with the staff at restaurant.
July 9, 2014
Rated 4 out of 5 by Hamish15 Recognition
This is the fourth year the Shoe Clinic group has used The Westin for our conference. As one of the two directors of Shoe Clinic, I believe that the hotel could recognise us a bit more with maybe a complimentary cocktail hour for our group as an appreciation of us annually bringing 40 odd people to the resort.
July 6, 2014
Rated 5 out of 5 by 14marg Relaxing outlook & great staff
Wonderful relaxing holiday, staff helpful & attended to all my needs. Thank you for a memorable time.
July 4, 2014
Rated 4 out of 5 by BBMinOZ Good option in Denarau
We only spent one night at this resort. The resort is well kept. The garden view room was fine, quite comfortable though starting to look a bit dated. Bathrooms could do with an upgrade though. The pool area is nice though we mainly saw it at night. We ate in the Kitchen restaurant. The steak was excellent but rest of food was average and quite expensive (even with 15% discount). Wine prices also seemed very high compared to Australia. Staff friendly and helpful.
July 3, 2014
Rated 4 out of 5 by JaimeMark996633 Food /Drinks was EXPENSIVE
Lovely place to stay, very comfortable beds!! It was always clean and tidy.
Just too expensive to wine and dine there.
We had a steak meal that came with a token corn salad $70!! Plus you needed to order side salad and carb if required. Heiniken was $15 Fijian plus 20% on top of that.
Keep in mind you can't swim on Denarau and the pools are much colder than the ocean, I forced myself to have 1 swim in the pool over 7 days, spent the rest of the time doing daytrips to the Islands for swimming and cheap eating and drinking.
June 29, 2014
Rated 5 out of 5 by Corinna43 Peace and serenity
The westin Fiji is absolutely wonderful from the moment we arrived the service and facilities far exceeded any previous holiday destinations we have been to. All the staff are friendly, happy and make your stay so extraordinary relaxing and you don't even have to lift a finger. Best spa experience, a massage is a must. The room was perfect, we wanted an island experience and that's what we received, will defiantly return for a future holiday.
June 29, 2014
Rated 4 out of 5 by nibble16 Westin Denerau Fiji - a great stay
Three things let the hotel down:-
1. The rooms were not cleaned or serviced until unacceptably late in the day, around 4-5pm each day. We were up early so there was not excuse, there do not seem to be enough rooms cleaning staff. When we arrived our room was not ready for our 3pm check-in time.
2. The breakfast restaurant was far to busy and staff could not cope with the number of guests on several mornings.
3. The air-conditioning was extremely noisy, so noisy that we could not have it on at nights, unless using ear-plugs.
June 28, 2014
Rated 5 out of 5 by Magness51 Luxury and comfort
Fantastic hotel lobby and pool area. Room was very clean, quiet and tastefully decorated. Enjoyed the cultural night and show.
June 26, 2014
Rated 5 out of 5 by mozzies This hotel was up to our expectations
We were disappointed that we did have to wait 3.5hrs before we could get into our room, we had been up since 3.30am @ certainly was in need of a lie down on arrival. But apart from that our stay was great, everyone so helpful & friendly
June 26, 2014
Rated 1 out of 5 by soUnhappyGuest terrible experience
What horrible experience we had.
Few reasons why we would not be staying at Westin ever again or would recommend to anyone
1/ our confirmed reservation for villas accommodation was cancelled without us been notified.
2/ no alternate rooms booked until we turned up at the hotel.
3/ reception desk have no sense of customer service.
4/ we got rooms made available but not until after 4pm when we returned to check again – was promised phone call as soon as rooms were ready – still waiting for that phone call. No apologies what so ever.
5/ pools are so bloody cold
6/ pool staff didn’t want to issue towels – they cared less about guest busy talking between themselves – was asked “what do you want” off course pool towels what else.
7/ overpriced hotel compared with service and facilities provided. Thanks god we never stayed longer at Westin.
We as two families were so disappointed with the service provided that we would rather stay in some cheap hotel then in Westin.
June 24, 2014