Rated 4 out of 5 by DavidE1960 Fabulous hotel
I stay in the hotel an average of twice per month. My only complaint is the rooms are very warm and air circulation is dismal year round. I sleep extremely poorly due to the high temperature. I have mentioned this to staff frequently with no solution available. My colleagues have noticed the same problem. Opening the window provides no relief and only introduces street/siren noise all night long. I am an airline pilot where sleep is essential. On check out yesterday other guests were very upset with front desk staff that their room was too warm.
November 17, 2013
Rated 5 out of 5 by KTOWNFAN Birthday Weekend
My wife and I spent 4 days at the Munich Westin Grand. It was terrific. This Hotel has outstanding Facilities and Services. It is also located close to a Subway station that get's you to the best places downtown in 8 minutes. We were in the Executive Level. The Customer Service was without error and tops in the Hospitality Business. Best 5 star in Munich for the price you pay.
December 8, 2013
Rated 3 out of 5 by unverden T had many problems
The room was very cold. the heating system was not enough to warm up the room. And the housekeeping and service-maintanance couldn't solve the heating problem for three days. One day our room was not cleaned. The reason was a chain of mistakes starting at reception desk (check in procedure) ending at room service. There is a lack of communication between the departmants of the hotel.
During check-out some beverages are charged from the minibar which we didn't have and they charged breakfast cost although the room rates was including breakfast. And we made them cancelled. And the reception and room service people do not agree with you and beleive you if you cannot show the evidence. I totally dissapointed.
January 20, 2013
Rated 4 out of 5 by Per10 Outstanding lounge
I have been staying at the Westin Grand a couple of times and it is probably the best SPG-choice in Munich.
Front desk: Rather unpersonal. Like a check-in-machine at the airport.
Lounge: The 2-level lounge on the top floors is among the best you can find. Nice service, plenty of space and a great view.
Room: Stayed in a corner mini-suite, like two interconnecting rooms. Great comfort.
Pool: One of the best indoor pools you can find. The kids loved it.
November 7, 2013
Rated 2 out of 5 by DaveC2013 Garden Room Terrible
For a business traveller and SPG gold member, this was lacking. The desk had no phone and the bedside phone cord was knotted up in an impossible ball to unwind to drag over to the desk. Also, there were no power plugs by the desk and no hard internet line. Wifi only connected to some of my devices and could not connect to another. It was late so I didn't bother asking for another room.
November 19, 2013
Rated 4 out of 5 by tefi1 The best is the stuff
When you will reach this hotel the stuff will be soooooo kind,…..thank you for this. This is the 5 stars felling i need.
December 4, 2013
Rated 3 out of 5 by Torch2013 Nice location but misses fine detail!
This Westin is not in the city center nor heart of the city which I thought would be a problem for our two day stay but was not due to the great underground system. The hotel is very nice but does not match up to the Westin brand. The bell boys were aggressively looking for tips, the concierge system was useless and broken items in the room were not repaired; i.e. The safe and heating/ air conditioning system were broken. The club floor was very nice but the main dining area, a Asian restaurant(?) in the middle of Munich was poor planning. Elevators were quick and efficient and cleaning staff excellent.
Overall, quite disappointing for a Westin and would think twice about staying here unless the fine deatails, which are usually always there in a German hotel, are taken care of!
October 6, 2013
Rated 3 out of 5 by 37yearweddingcelebrant A bit disappointed.
We stayed here 2 nights to top off 18 days of European vacation celebrating our 37th anniversary. After a river cruise, stay in London, Munich, Vienna, Prague and back to Munich, we decided to stay here on our way back home to our City. Despite our long-time status as SPG Gold- no upgrade, no " accomodations". I thought paying for accessing my e-mail was a bit much, so I simply waited for our Cub lounge access at the airport before departure. We requested ice bucket (twice) for the champagne we bought, but it did not come so I made room in the fridge to keep it chilled. Well this showed up our bill checkiing out. A bit annoying. This might be a good business hotel, I would not recommend it for leisure travel . . . a bit out of the way.
April 15, 2012
Rated 2 out of 5 by Mouzaalzaabi Mouza
I check out at 2 PM on 10-july-2013 and return back to hotel I forget my shoes in the room at 6 pm, I Wait around 20 min to down in reception by that time she told me that still some services not. Yet buy, but I ready check out at 2 pm and she's already give me full statement for payment in the hotel with every thing which not perfect for five star hotel after that she told your didn't find your shoes I'm very dissatisfied with the services already check out and when I return to find my shoes they told we can't find it, they are not honest
July 13, 2013
Rated 3 out of 5 by bchawaii Good but a couple of service failures
Great lobby, quick processing through the front desk to be sent to Executive Level for actual check-in as I had booked such a room. No mention of gold status check-in gift and was told that free wifi was only in lounge. As we know, that is one of the choices. In the spa, the attendant did not know the massage offerings and I had to show her the brochure as she insisted I couldn't have what I was asking for from it! Nikolai the therapist was outstanding. These are easily addressable issues that simply require some additional training.
June 4, 2012
Rated 3 out of 5 by Ledzec No SPG/profile recognition; room issues
While generally, this is a nice (but not unusually spectacular) Westin property, in my first visit, I unfortunately experienced a number of problems, including:
- No recognition of my SPG Gold status in terms of rooms (not upgraded to Club floor, not even put on SPG floor!)
- Preference for king bed was not recognized and I was assigned room with tiny twin beds
- Once moved to new room, new room had broken desk lap, no soap dish in shower (soap had to be put on floor), and rainfall shower did not work.
While staff reacted well and fixed issues reasonably quickly (next day for soap dish and shower), these are all very avoidable issues and really shouldn't occur.
Room moves and other items were an inconvenience and even cost me some time and productivity.
January 22, 2013
Rated 5 out of 5 by Geddy A real city-highlight
Nice atmosphere, a real grand hotel with many facilities, great spg-service, nice lounge.
Specially want to mention,
Jörk Westphal, night-manager, who helped me a lot, changing my bed at night time.
November 19, 2013
Rated 1 out of 5 by Ivo1980 Very disappointing...
I travelled to Munich with my wife for visiting the Deutch Museum.
Due to the fact that I love Westin, we decided to stay on this hotel and use my SPG points for a free night.
The overall experience was very bad... We arrived to the room and found used cotton swabs on the toilets trash bin, one of the two bottles of water were already open (half used) and we also found some labels of cloths on the room's floor. It seam like the room was not clean at all after the previous guests.
On the next morning we were woke up at 9:15am by the house keeping that by mistake thought the room was empty. We also asked for a in-room breakfast that did not arrive until I called the reception at 11:00am.
This was a very disappointing stay at Westin and after the checkout my wife asked me: "Why do you love this Hotel Chain?"
September 23, 2013
Rated 4 out of 5 by kr180 Disappointed
Westin Munich is my favourite hotel over the world. This time I was disappointed. Staff was not friendly, Room was dirty!
November 16, 2013
Rated 4 out of 5 by LFCorsten Solid performance
I stayed in the last 10 years several times in this property and I have to say nice. The Lounge in the 23rd floor has an amazing view and serves nice food. Only the way up is unfortunately a little of a hazzle. you have to change the elevator in the 22nd floor and have a key to activate it. After remodeling the Spa I have to say amazing.
The F&B is top notch. Don't miss the bavarian restaurant Paulaner. It is for me a must when I stay.
The rooms and bathrooms are small, but do their job.
June 9, 2012
Rated 3 out of 5 by Dec2012munich 'Ok' stay ... Not typical SPG treatment
Hotel met my basic expectations, although the concierge service was poor as the person that helped me could not give me a few suggestions for places to go while I was waiting for my room to be finished... which took 2 hours... As an SPG gold status holder, I haven't had to wait that long for my room before, and it was obvious the hotel was nowhere near full occupancy so it's tough to believe they didn't have any available rooms for me at my time of arrival. Will not be staying here again.
January 1, 2013
Rated 4 out of 5 by Jac76 Very nice business hotel
Hotel is very efficient, good service, great recognition of spg platinum status....it has a great executive lounge on the 23 floor. Most likely the largest one I have experienced. Service there was excellent. Only downside is that it is not in downtown Munich so if you want to take a walk and visit - most likely not the hotel for you. However if it is pure business, it is great.
October 10, 2013
Rated 1 out of 5 by ET1953 this hotel has a very bad managment
When I returnes the first night to my room, there was a problem with the power supply and we had only two choice:
A) move during the night to a differnt room
B) stay in the room without power
We chose the option B but next morning we finally had to move because of the technican could not find the problem at once.
All this can happen but the management of this issue was verry poor, we had to phone several times.
I will never stay in a hotel of your group!!
June 21, 2013
Rated 5 out of 5 by PearlHammer FUJITSU fair 2013
Very plesant stay!
November 8, 2013
Rated 5 out of 5 by michael Very nice hotel with great customer service
The staff went out of their way to provide my daughter and me exceptional customer service. The platinum upgrade was appreciated and the club floor was first rate. THANK YOU!!!!!
October 30, 2013
Rated 3 out of 5 by maturedexplorer upgrade
booked 2 rooms and sent email for corner room but instead got 2 small rooms with 2 small beds in each. called guest relations but was told sorry each time. also at check in no mention of club lounge so assumed it was given but when I tried to get in the key did not work so when back to the desk and they re keyed for me. stayed here several time before and always really enjoyed the stay will have to try again when they are not so busy.
September 27, 2012
Rated 1 out of 5 by VIIVSH Unsatisfying Experience
Staff at Hotel was very cold !! Chair in the room one with writing desk had chipping wood & caused me a small wound. Service Express staff was unresponsive on two occassions. I needed help from engineer when by mistake i locked safety valut. I called service express 4 times& every time got an answer he's on way. Next day Housekeeing forgot to keep coffee, service express didnt send for 5 hrs.Informed Reception but none courtsey later
December 20, 2012
Rated 5 out of 5 by Ralf this hotel has great features
here you find everything. Exellent food in
the Zen restaurant and also bavarian cuisine in the cosy bavarian style Paulaner´s. Wonderful wellness an fitness
area and an absolutely friendly staff.
October 8, 2013
Rated 5 out of 5 by Grenadine We enjoyed the spa and pool!
The rooms are excellently furnished, bathrooms contain separate shower and bathtub. Although the facade seems dated, the inside is quite lovely and updated.
We really enjoyed the ArabellaSpa, which was beyond our expectations. The cozy indoor pool had several features, the gym was well-equipped with TVs on the machines, and the sauna was spacious, clean and comfortable. The breakfast buffet was enjoyable, although a bit pricey (EUR 30).
Unfortunately, we were disappointed with housekeeping, as they did not clean the toilet bowl everyday. We were also surprised with the Internet charges (free in the lobby)... EUR95 for 7 days high-speed internet... really? Also, for a 5* hotel, we were expecting a little more in terms of service of the staff (wasn't personal nor special).
Nevertheless, we enjoyed the luxurious feel of the place, and the excellent features of the hotel. It was a gorgeous hotel, and we would come back when in Munich again!
August 12, 2013
Rated 5 out of 5 by gregor68 great stay at a good price
very friendly staff, great roomservice, great hotel a westin as we all wish all of them would be...complimenti to my favourite hotel in munich
October 12, 2013
Rated 5 out of 5 by Caro20 Really welcomed
Level of service and friendlyness of staff very good with authentical appearance.
October 14, 2013
Rated 4 out of 5 by HRN69 pleasant stay ......
As a business guest I stayed 4 days in the Westin. A Bavarian room with view, clean, fresh and tidy. It was a very pleasant stay tough certain things can be improved such as greeting the guests, friendliness, I met different attitudes towards hostmanship. Furthermore I found te Spa quit old fashioned but Paulaner was very very very good!!!!
I wil come back soon
May 28, 2013
Rated 5 out of 5 by Ragnor Gem of a hotel.
I travel extensively, and was pleasantly surprised at possibly one of my best hotel experiences in Europe. The Westin Grand would now be my preferred hotel every-time I touch down in Munich - be it for business or leisure. The room was very clean and comfortable, and offered me a birds eye view of the city. Worth every cent.
August 12, 2013
Rated 4 out of 5 by vols94 Octoberfest Stay
The Westin is a bit away from the activity of downtown Munich, 8 U bahn stops but manageable. The facilities are top notch and the staff was excellent.
October 1, 2013
Rated 5 out of 5 by PureGlamTV Feeling like home...
One of the best SPG Hotels worldwide over the past 10 years with one of the best SPG Guest Relations team...
You might find better locations in Munich, closer to the city, but this hotel is worth - every extra mile...
Never saw a guest relations team offering a perfect service over such a long period, knowing what you need, how they can help to make your stay even more special and always very helpful for arranging bookings.
This hotel and the people of the Guest relations team give you always a feeling like coming home... Thank you very much!
The lounge on the 23rd floor is always special - great to work with a beautiful view above Munich, the Englische Garten und the beautiful sunset in the evening...
Wonderful spa and wellness area - and if you look for Bavarian food, the Paulaners restaurant is also great!
And for the case of a meeting in the city... subway is just 300 meters away and cheaper to buy a ticket for the subway, than finding a parking lot in Munich and spending 4 EUR per hour.
If possible, will always come back...
September 10, 2013