Rated 5 out of 5 by Johnny33 Excellent stay, as always
Over the past year I've spent considerable time in Detroit and the Westin Book Cadillac has been consistently a great hotel experience. From the hotel design, room size and cleanliness, and friendly helpful staff, I look forward to staying here
December 20, 2013
Rated 3 out of 5 by Boscotti Service needs improvement
Overall this is a nice hotel that could be better if the needs of guests were more of a priority. I stayed a Friday and Saturday night. Saturday morning starting at around 5 am, I was awakened by loud beeping from heavy equipment which continued for several hours. I wasn't happy, but assumed this must be from outside construction activity and beyond the hotel's control. I went downstairs for coffee just before 9 and discovered the source of the noise was power washing equipment being used by the hotel to clean balconies. I spoke to the front desk about it, and was greeted by indifference - being told simply that it would probably soon be finished. The following morning around 8, I was in the lounge using wi-fi when someone started testing the maximum volume capabilities of the room's very impressive sound system - by repeatedly playing very loud music for several seconds, then abruptly shutting it off. Otherwise, a nice hotel in a struggling city - but I am not sure I'll be back.
May 23, 2012
Rated 4 out of 5 by sueblue15 Motor Bar Staff
The hotel was great, clean, and staff were friendly. There was one staff member who went above and beyond her duties. Eunice, the server/waitress working on Saturday February 15, 2014. She was the only person on the floor, and she held her own.
She was knowledgeable, professional, mature, and friendly. She was able to cover all sections on her own, and the place was packed. We asked how long had she been working there, she said with a smile "this is my 2nd week on the job."
If it was me I would of been stressed out, but not Eunice (sp) she kept her cool and carried on with her work. I really want to acknowledge her for making our Valentines Day Special.
February 17, 2014
Rated 3 out of 5 by MoTownVisitor Would get 5 Stars if Internet Worked
I loved this hotel. The rooms are incredibly comfortable and spacious. I love the newly remodeled bathrooms with lots of counterspace. The staff is very friendly and accomodating. I would give this Westin 5 stars...if the internet worked. I travel for business and often find myself going to coffee shops in order to accomplish what I need to. The connectivity is so bad Facetime and Skype don't work - so I only get to chat with my family while away on business.
April 24, 2014
Rated 2 out of 5 by MrBeltre Do Not Stay Here
I was awoken by the plumbing every morning at 6:30 am. A guest SHAVED AND SHOWERED IN THE POOL !! DISGUSTING !! and the TV On Demand System did not work properly for our entire stay, Two of the Staff members were not polite? Westin is a nice chain but this hotel stunk.
May 20, 2012
Rated 2 out of 5 by itravel2much Unclean
Tried to pull up in front of hotel but pizza delivery car had been allowed to park in a spot that left my vehicle back end out in the street. Room was filthy: several hairs on night stand, dust on phone beside bed, chips in couch cushions, make up smudge on bath robe.
December 24, 2012
Rated 5 out of 5 by Kelschatz Truly Rejuvenated....
Our experience here was certainly one that won't soon be forgotten. This was just a short getaway for my husband and I , and our first chance to do so since our wedding/honeymoon in 2011!!! At check in I was chatting with the rep who was taking care of me and that came up in conversation..that it was loooongg overdue. She immediately "upgraded" our room...and about 40 minutes after getting settled into our room, a complementary bottle of champagne (Veuve Clicquot ) and two glasses was delivered! ! This was just the beginning of a very comfortable, classy stay. We had a great breakfast delivered to our room along with a pot of coffee and oj. Along with breakfast we opted for late check out, which allowed us to relax in room until. 4 pm! ( We had the rejuvenation pkg) only drawbacks....the maid service walked in once and knocked two seperate times after telling her we had late check out...Starbucks coffee isn't for everyone, I'd request something a little milder next time. No newspaper, but we would've only read the sports section anyhow! Thanks Westin..it was amazing!
January 26, 2013
Rated 5 out of 5 by SEB2014 Nice stay
I stayed here for one night to attend an audition for Jeopardy on May 1st. The hotel was very nice although it was a little more expensive than I would have liked. The room was very comfortable.
May 2, 2014
Rated 5 out of 5 by Crissy I will visit again and again...
Very clean room, respectful and professional staff and customer service. The way they greet you is so nicely manner. I love this hotel.
I would strongly recommend this hotel to everyone 5 stars.
April 13, 2013
Rated 5 out of 5 by Tregg01 Wonderful First Impression
Our first visit to the Westin Book Cadillac and it was impressive, indeed. We were celebrating our wedding anniversary and, as SPG Gold members, upgraded to a very spacious two room suite. The room was beautifully appointed and we could not have been more pleased. The quality and look of the furnishings was top notch and we really enjoyed the large bathroom with separate bathtub and shower (with dual head).
Although we did not have an opportunity to sample the food and beverage on offer, the restaurants and lounges looked busy and we look forward to enjoying on our next visit. Front desk was very responsive when we asked for a late checkout.
May 23, 2012
Rated 1 out of 5 Rude
The staff could not have been less helpful. I know they were busy and I was not the only guest, but I am a paying guest and you did not seem to care.
June 1, 2012
Rated 5 out of 5 by Browntee6 First Impressions have lasting impressions
Beautiful View, Very clean and romantic!
Who said you have to leave out of the state to experience royalty!
August 29, 2012
Rated 5 out of 5 by FaerieGoddess Great Service
This was my first time staying at a Westin hotel and the service was great - from the valet, to the front desk, to the room service to house keeping. We were there to celebrate my birthday and had forgotten plates and silverware for the cake - we called roomservice and they brought up some for us no problem When they brought it up they noticed the cake and wished me a happy birthday. About 15 minutes later another room service came up with a bottle of sparkling wine with a card compliments of the hotel!
The only thing we were disappointed in was the pool closed at 10PM. I would have liked it to be open later, with an adult only time frame.
March 19, 2013
Rated 4 out of 5 by Sunnybuns Stay & Tiger Game
It was very convenient staying at the Westin Book, close walk to Comerica Park. The room was okay, very clean, the bed was a good, we slept well. My husband did not think the room was setup well, it had a nice tv but no where to comfortably watch only from the bed.
April 28, 2014
Rated 5 out of 5 by care528 Great Staff!
We were looking to purchase a soft drink after the auto show charity preview and stopped a couple employees to ask them to direct us to a vending machine. They indicated there wasn't one, but they offered to go and get us something outside of the building. One was the bell captain (who had just finished his shift but still offered to go out) and another was a young man, African American with glasses. It was very late and we didn't want to make anyone go outside - the young man (not the bell captain) told us to wait for a minute and he returned with a soft drink. It was so thoughtful and kind!! We appreciate their care and concern to get us what we needed.
January 19, 2014
Rated 3 out of 5 by cd30600 4star experience 5 star price
Huge traffic jam at Valet with rude personal. Our room was not ready at 3:45. No advice on what to do was given other than to say come back in half an hour.In half an hour there was a line 10 people deep at the front desk. Needless to say we were not impressed with the ability of the staff to handle a large amount of people efficiently.
When I finally got the chance to speak to someone about it, I got a litany of excuses, but no sense that anyone really cared.
Bottom line, very disappointing experience.
Note to management, while the facility is nice, it is the staff that make or break the experience.
December 14, 2011
Rated 5 out of 5 by jrbeyers Best of Detoit
From the moment I walked in, until the time I left, I found the staff to be exceptionally friendly , helpful and professional. The hotel itself was, as expected, well appointed and elegant.
April 28, 2014
Rated 3 out of 5 by IslandInTheSnow Good, but not as good as Before
I love this hotel and location, and stay here very often, but this is the 2nd time I feel disappointed.
The first room I checked into had gook on the carpet, so I switched rooms, and was put in one directly across from the building being demolished across the street. In addition, simple things you expect from house-keeping were not taken care of: removing old coffee cups and replacing coffee, for example.
This is my 2nd trip where the valet service was extremely slow.
I also just attained Gold status and this was not really acknowledged.
I like the hotel. I will return, but I hope they pick up the service back to the levels they were at a year ago.
September 22, 2013
Rated 3 out of 5 by LL221 Room not what I expected
I planned a surprise one night getaway for my husband and myself. I wanted to splurge on a nice hotel so we could relax and feel a bit spoiled. All of the staff we encountered were wonderful, polite, and engaging! We had a great time at the hotel bar, Moto, and enjoyed drinks to watch the end of the Tigers game. The location of the hotel is perfect and within walking distance to great places to eat and drink. I was a bit disappointed in our room as far as comfort. The bed was comfortable but the pillows were flat. I was very much looking forward to experiencing the Heavenly bed I had heard so much about! We have a toddler so we look forward to extra sleep! Each time the heater clicked on during the night it made a constant rattling sound so neither one of us slept that soundly. As far as the Heavenly shower (which I was also looking forward to!) did not meet expectations. The water pressure was low and when I turned on the extra shower head for the Heavenly effect - it made absolutely no difference except the water pressure became even more weak. The last thing that disappointed me was the TV. After we had a nice dinner out we just wanted to relax in the room. As the night went on the reception (?) for the TV became worse and worse. You couldn't see the picture because about every 30 seconds the screen became very broken up which fully impaired seeing anything.
Fortunately, to end our stay the next morning our room service breakfast was excellent! The food and my latte were very good. The staff who brought it to our room was extremely thorough making sure we had everything we needed before she left.
All in all - the overall comfort of our room was disappointing but all other aspects of the Book Cadillac were wonderful!
April 9, 2012
Rated 5 out of 5 by maf410 Amazing hotel, awful wifi!
We stay here every week and are greeted by a very friendly staff. We like the restaurant options in the hotel, and the rooms are great. HOWEVER, I often try to do work at night and it is impossible given the weak wifi. I know this is a problem for everyone on my team.
April 24, 2014
Rated 4 out of 5 by Frankie14 Love Westin Cadillac Detroit, but pls fix the wifi
Great hotel. Very convenient for my weekly business travel. I have no complaints except for one thing. The wifi. Fix this and I will stay here every week for the next couple of months.
April 25, 2014
Rated 3 out of 5 by BVH1 Great hotel but not ready for a big group
Room and facility were beautiful, however, they were not prepared for a large group. There were only 2 people checking people in so we waited in line for over a half hour to check in and 2 out of 6 elevators were not working which made it a nightmare to get to your room. We could not take the stairs due to the doors not opening at each level (i realize that is a security issue) so it was very frustrating. For a nice hotel in downtown Detroit I would have expected much more effeciency and readiness. Fortunately, our room was ready, but several people who checked in much later than the 3:00 check in time had to wait quite a long time for their room to be ready.
December 2, 2013
Rated 3 out of 5 by Mike48236 Needs improvement
The cleanliness of the room was an issue. I am from Detroit and love this hotel but worry they are not going to keep up with capital improvements. The carpet had heavy staining to the point of being damaged and the ceiling had some significant markings as well.
The staff didn't meet my expectations because they did not pick up my breakfast door hanger despite being on by 11pm. However the Service Express was super friendly and got our breakfast order up very fast when I explained the situation.
Overall I love the place and what it is doing for downtown Detroit but please make needed repairs to rooms as they get wear and tear.
October 14, 2013
Rated 5 out of 5 by Halpy82 Awesome Experience
My wife and I enjoyed a weekend over night stay at the Westin Book Cadillac, and it was breathtaking. I had worked as a valet at the hotel from1948 to 1954, and the experience helped me to grow from an 11th grade boy to a first year teacher and then to an educator with a thirty-nine year successful and rewarding career. I couldn't wait to see the changes made to the hotel after nearly 60 years. We took a tour of the hotel with the concierge, and everything we saw was a feast for our eyes. While I remembered the hotel with 1200 rooms, the new Book Cadillac now has 463 unique guest rooms. They are larger, fresher, modern and comfortable with handsome bathrooms, ample closet space and consideration for travelers who need outlets for electronic devises; and we can vouch for the comfortable beds!
The restaurants, under the leadership of extraordinary chefs, offered interesting menus and wine lists. The Roast is one of the best restaurants I’ve ever experienced, and the oatmeal in the Boulevard Room is a surprising delicacy on its large, inviting breakfast menu. Our meals were delicious, and the service was warm and responsive throughout the hotel. We will return to check out the other dining experiences from the WBC Coffee, the Motor Bar, the Italian Garden Restaurant, and the 24 Grill to the Esquire Room and the Founders Room. The “Book” has it all!
A single weekend is not long enough to truly explore the greatness of this hotel, even with an experienced tour guide like the one we had. We happened to see a wedding party. In fact, the bride and her happy bridesmaids joined us in our elevator. We decided to look more closely at the banquet facilities and were amazed by the variety and sizes of the awesome rooms.
The great Ballrooms have been reborn: the Venetian, the Crystal, and the Woodward Ballrooms are available for any kind of special event. There are also locations for large or small groups to gather for meetings or parties. We could see why the Westin Book Cadillac is the host again of so many special occasions and conventions!
The hotel offers a business center, a fitness facility, a pool and a great spa; and there are several locations in the hotel where one can have a quiet drink and read or sit with a mobile device.
The top five floors are like a separate world. The condominiums are home to many who prefer downtown life in the city or who live in the suburbs and enjoy a weekend in luxury with family and friends at the restaurants, theaters, opera and events. I understand that some condos are still available for purchase.
We were also impressed by downtown Detroit. We were there on the weekend, and on Friday night the city was alive with people of all types enjoying themselves with food and music. Campus Martius, just outside the hotel, is a small park where visitors can see and feel the new spirit of Detroit. Ask the concierge about the wonderful locations you must visit! My wife and I were born in Detroit, and we have seen its ups and downs; but even we were surprised at the city’s change in just a few short years. The Westin Book Cadillac is symbolic of that change. The city has turned itself around and both its future and its present are bright.
September 9, 2013
Rated 5 out of 5 by WITSII This hotel needs better signage
For the first time visitor to your hotel, I found it difficult to find my way from the garage to the hotel check in desk. No signs. I had to ask several people where to go as we tried to find our way. No clue where the check in was - and that it is on the second floor. Really got us off to a bad start. How about a few signs?
2) Service in the Motor Bar in the afternoon was painfully slow. One person running around and not visible 1/2 the time just does not cut it. Had to wait too long for our food and then later could not get our check. Had to race to our next appointment. Experience that evening for a drink was much better.
November 18, 2013
Rated 4 out of 5 by TommyzNYC Back In Motown
I last visited this property in 1983 for my high school homecoming . A year later it was closed and sat empty for a long time. The restoration of this hotel was fantastic. Huge rooms. quiet floors. friendly staff. Just amazing.
April 22, 2014
Rated 4 out of 5 by aal27 Humidifier
In 2011 and 2012 I called to request a humidifier prior to my stay. Upon arrival to the hotel a humidifier was delivered to my room.
I called prior to checking this year and requested a humidifier again. At check-in was told the hotel had never carried humidifiers at check-in. A colleague checked in several hours after and per his request a humidifier was delivered to his room. Staying over a week at a hotel, at the height of cold and flu season a humidifier would have been nice.
Hotel guest need to be notified when 24grille and Roast are closed for private events before hand. Food, when available, is amazing. Package notification should not take over 48hours.
January 29, 2013
Rated 5 out of 5 by Michelle35 This is beautiful hotel with a very relaxing spa.
Overall my stay was fantastic! My time at the spa (Spa 19) was wonderfully relaxing. I definitely plan on returning to the hotel and to Spa 19 for another visit. I showed my SPG card at check-in and then ate at the onsite restaurant, Roast, onsite later that evening. Upon seeing that I was a SPG card holder, it would have been nice to have a reminder from the check-in staff about the 10% off discount for SPG members at the onsite restaurant, Roast. I found out about this discount a few days later, so I was unfortunately not able to take advantage of this offer at the time of my stay. Other than that minor disappointment, my stay was very relaxing and wonderful!
December 29, 2012
Rated 3 out of 5 by LisaML Beautiful rooms
The rooms are beautiful and comfortable. The food is overpriced. The location is poor because it is in downtown Detroit, not the safest place to be and there is no restaurants or fast food places around. We were at a dance convention, and there was no place to purchase food for my daughter that didn't cost a fortune. I ordered room service for breakfast Sunday morning, requesting it be delivered at 7:30 because my daughter had to go down to the convention by 8am. It never showed up and when I called down they were not the least bit helpful. My daughter had to go down without breakfast. Very disappointing for a Westin hotel.
February 11, 2013
Rated 5 out of 5 by Christoph Iconic Detroit Downtown hotel...
Good choice in Downtown Detroit. Good recognition of SPG Platinum status with upgrade and breakfast vouchers whenever lounge is closed. Continental breakfast was of good quality.
April 22, 2014