Rated 2 out of 5 by bethybeth Looks better on the Outside
This is definately not the nicest SPG property I have stayed at. In fact, I was quite disappointed. Being from the area, I had read many articles about how much money was pumped into the building to renovate it into a Westin. I was rather excited to check it out. Unfortunately, the lobby is the nicest part of the hotel. The other hotel guests were rude and obnoxious. The elevators smelled of cigarette smoke. The room didn't feel clean. There were fingerprints on everything, and the shower floor was not cleaned. I even found a few random hairs on the bed before I even touched it. There wasn't even the normal complementary shampoo/conditioner in the bathroom. One of the worst Westins I have ever stayed in. Not to mention the walls must be paper thin because I could hear people talking and footsteps from other rooms. I do not plan to go back and will stop recommending it to my coworkers when they travel to Detroit.
January 28, 2013
Rated 5 out of 5 by Cazzy Gem in Detroit
I used my reward of a free night here, taking advantage of the area and visiting the DIA. I live just across the river in Windsor so I didn't have far to travel. What a lovely hotel. Old world charm with all the modern touches that make one comfortable.
My room was beautiful with a view! I usually get stuck in an awful room when using free nights or points. Thank you!
November 11, 2013
Rated 5 out of 5 by Anthony19 Our Wedding Anniversary
From the moment we checked in, your guest service staff recognized our anniversary and went all out as to greet us with champagne and chocolate in our guest room. What a great surprise. Our bed was extremely comforting and over sized bathroom was incredible. With the bars and restaurants located within the hotel,we did have to venture out which was really conveinent.
November 18, 2013
Rated 1 out of 5 by Josef23 Disappointing
Two things that left me with a bad taste in my mouth.
1. I forgot my house keys in the hotel room, and I knew exactly where I had left them, when I called in to see if house keeping turned them in the individual on the phone stated that the manager with the key does not work on weekends, therefore, they would give me a call back the following tuesday. It's been 3 weeks and I still have not heard back from the hotel and I called two times subsequent to my first call. In the ended, I figured it would be much easier for me to replace the keys, then wait on a call from the hotel that I would imagine is a fairly simple thing to do (no matter how busy you tell me you are).
2. On Sunday ealry afternoon I went to 24GRILLE for a brunch before heading to the airport, upon being greeted we were seated outside (at our request), however, we were not instructed that brunch would be buffet style, so we sat, and sat, and sat, until eventually a server walked by and we asked for a menu. He apologized and stated that it is buffet style, which was a little annoying considering we sat outside for a whole 10-15 mins waiting for service. I became more frustrated when I mentioned to the server in the buffet area that I am a vegan and just wanted some additional information about certain items on the buffet. Instead of confirming with the chef, he decided it would be a good idea to guess whether there was anything not vegan friendly in the food items and then say you could have the morning fries, but you have to pick the melted cheese off (not sure why he thought that would be okay, but i understand, not everyone is familiar with vegan rules). At this point my I had very low confidence in the waiters and requested to speak with the chef to get further information before committing to the buffet. It turned out half the items the server said was vegan were not.
All in all the stay would have been fine, but these two things upset me enough to the point that I am writing this review, and that the hotel is getting a 1 star.
August 2, 2014
Rated 5 out of 5 by Victorybarb The hotel has outstanding features and outstanding staff
I would stay at your hotel again, and would highly recommend to others, as we did this past weekend. Your staff is excellent and thank you very much for the great service.
July 28, 2014
Rated 5 out of 5 by TJC1234 Wonderful Staff
We thoroughly enjoyed our stay. The staff was so friendly and helpful. Such a comfortable stay.
July 29, 2014
Rated 4 out of 5 by kRoz11 Definitely has some perks that we enjoy
The hotel: We love the bed, shower and a special check in process that we had received. Every one was kind as well as professional except the waiter at the outside portion at 24th grille. Served 2 other couples consistently, yet never approached us, We were very disappointed that the potential of wearing Tiger gear my have noted that we were unworthy - even though I had stayed their multiple times over the years, At end of night, waitress in inside of bar area to the right of check out was extremely nice and would appreciate her disposition at every meal
July 7, 2014
Rated 5 out of 5 by happytraveler1256 Staff
I am sure you have heard this from many guests before but the young lady who serves in the lobby lounge is fantastic. She is pleaseant and engaging. She makes you feel at home and not rushed. She is a true example of service. (she was working thrusday and friday evening lobby level lounge 8/2 and 8/3) She should be recognized for her guest service.
August 7, 2012
Rated 4 out of 5 by targa89 Good hotel, great staff
The hotel was recently redone and far exceeded my expectations. The staff has been wonderful. The only complaints that I would have regard the relatively slow room service (when ordering food with no prep time it can still take 30+ min), bad pillows (not firm enough). That being said, if you are in Detroit I would recommend the Westin, hands down.
October 26, 2011
Rated 5 out of 5 by timtoronto Perfect on every level!
Exceptional staff in every department!
The gm of this property has done a fantastic job here!
Beautiful public rooms!
Beautiful bedrooms which are very comfortable.
I was surprised how well trained and friendly the staff are.
It's so clear the gm has put so much effort into the training of all staff!
Will be returning here soon!
July 2, 2012
Rated 5 out of 5 by Paige13 Looks just like the photos
We only stayed one night, but wow, were we impressed. The bedding is amazing!!! Best hotel i have ever stayed in. We had dinner at 24Grille, probably the best mashed potatoes ever!!! I brought my toddler to a concert and she was so impressed with the hotel that she was going to ask the desk clerk if she could live there. :)
December 16, 2013
Rated 2 out of 5 by 767300 dissapointed
We check in I am a platinum they do not give us the suite, check and a suite was available unfortunately had to run out for bus dinner. Next day left early for meeting
4pm my room was not done. Called SPG complained that a suite was avail and I should be changed rooms to my suite. Mgr calls changes me to a suite, Why don't the hotels follow spg policies we have waited long to get this status. This is not the first time this happens. Looks like SPG should punish hotels not following what spg advertises\.
July 13, 2014
Rated 5 out of 5 by Deano55 Friendly Staff
Hotel environment was very nice. Staff was very friendly, acknowledged my platinum status, upgraded our room. Room service was very quick and professional. Food was awesome. Pool and Hot Tub was also nice very clean. Right next to the people mover great if your planning on gambling at Greek town or local games.
January 2, 2014
Rated 2 out of 5 by Carecare Needs help!
Room not ready hours after check in time! Had to get ready for a wedding in a restroom!
July 28, 2014
Rated 4 out of 5 by SteveGlass Pleasant stay; friendly staff needs more training & experience
Room was nice and clean, big bathrooms! and staff was quite friendly and willing to assist. However staff appears unprepared for success. Huge backup with valet parking and bell service on check in and checkout; better procedures and policies are needed along with adequate equipment and resources this was a HUGE inconvenience. I chose to park in self-park, AND on day of check out ELEVATOR was not working! (I parked on 9th floor!)
Rooms are not very quiet, I could easily hear goings on and coming and going from hall door. Lot of loud sleep disturbing music from street.
Room was clean but had dingy feel due to heavily soiled windows, nice views if we could just see them clearly. If window cleaning, which is very apparent, is neglected, makes me wonder what else is.
Room did not get very cool, although thermostat had settings below 65 degrees F.
Neighborhood appeared quite sketchy, a lot of abandoned buildings, and people apparently living in the street and panhandlers. People mover station is only about a block away, but I would not go there or back after dark. Use a taxi.
I do not recommend driving in Detroit; lots of deadly potholes, I’m looking at $$$$ for new tires and alignment for a short trip to the store.
Room service was quite pricy, although the quality of the food was quite good, still left me feeling it was overpriced.
However the hotel itself and the staff are very nice and I would stay there again. Although I will be hesitant to go back to Detroit.
July 30, 2014
Rated 3 out of 5 by Boscotti Service needs improvement
Overall this is a nice hotel that could be better if the needs of guests were more of a priority. I stayed a Friday and Saturday night. Saturday morning starting at around 5 am, I was awakened by loud beeping from heavy equipment which continued for several hours. I wasn't happy, but assumed this must be from outside construction activity and beyond the hotel's control. I went downstairs for coffee just before 9 and discovered the source of the noise was power washing equipment being used by the hotel to clean balconies. I spoke to the front desk about it, and was greeted by indifference - being told simply that it would probably soon be finished. The following morning around 8, I was in the lounge using wi-fi when someone started testing the maximum volume capabilities of the room's very impressive sound system - by repeatedly playing very loud music for several seconds, then abruptly shutting it off. Otherwise, a nice hotel in a struggling city - but I am not sure I'll be back.
May 23, 2012
Rated 4 out of 5 by Stever616 Excellent service
I wish I could remember the names of the individuals who took care of us. They should be rewarded. We had to "wait" in the lobby for all of 20 minutes to get our rooms after the stated check-in time. It was not big deal to us but the check-in girl was over the top apologetic to us, supplied us with breakfast vouchers for the entire weekend for all four of us, and gave us bonus points. Then while we waited, the conceirge came by and picked up the tab for four drinks while we waited. The hotel is beautiful and comfortable. We received similar excellent service in your restaurant and the bar late at night. If we had one gripe, it would be that the parking area in front (when you check in) is confusing and lacks room but this is a minor setback. Everything else was just perfect. We will stay again, please keep up the good work as we don't usually receive this kind of service anywhere else we stay when we come to town for a game.
Might I suggest that you put together some "stay and play" packages for games.
July 24, 2014
Rated 2 out of 5 by MrBeltre Do Not Stay Here
I was awoken by the plumbing every morning at 6:30 am. A guest SHAVED AND SHOWERED IN THE POOL !! DISGUSTING !! and the TV On Demand System did not work properly for our entire stay, Two of the Staff members were not polite? Westin is a nice chain but this hotel stunk.
May 20, 2012
Rated 2 out of 5 by itravel2much Unclean
Tried to pull up in front of hotel but pizza delivery car had been allowed to park in a spot that left my vehicle back end out in the street. Room was filthy: several hairs on night stand, dust on phone beside bed, chips in couch cushions, make up smudge on bath robe.
December 24, 2012
Rated 4 out of 5 by ShalomDeb A Concern.....
I stayed at your beautiful hotel in June to attend a conference.
First I would like to commend you on your service and lovely rooms. My 8 night stay there was pleasant and all whom I met were accommodating and helpful.
I would, however, like you to know about an event that occurred as I was leaving. I needed a cab to get to the train station early on Saturday morning. I tried to reserve a cab the day before, but the front desk said the destination was too close for a reservation and that I could get a cab at the taxi-stand downstairs in the morning. When I brought my luggage downstairs, the doorman hailed a cab – and the driver did not know where the train station was located. Several of your employees at the door tried to locate the train station – but they could not. This probably should have been my first warning. I googled it and found the location. The doorman placed my bag in the car and off I went.
When we found the station, the cab pulled in to let me out. I asked him how much I owed him and he stated, “whatever you think the drive was worth.” I looked for a meter and there was none. I was in an unlicensed cab in the middle of nowhere at 5:30 am on a Saturday morning! I gave him a twenty – having no idea what to pay him – and he seemed disappointed. I hurried into the empty train station.
I tell you this because I think your doormen should be more cognizant of the cabs that they hail, particularly at that time of day and particularly when an unaccompanied female is the passenger. I never thought to look for a meter – that cab had a name on it – but it was not a “regular” yellow cab. My own negligence – as well as my trust in your folks – could have ended quite differently.
Thank you, again, for a lovely stay…..
(I sent this information to you in an email but did not receive any acknowledgement, so I do not know if you received it.)
July 30, 2014
Rated 5 out of 5 by Johnny33 Excellent stay, as always
Over the past year I've spent considerable time in Detroit and the Westin Book Cadillac has been consistently a great hotel experience. From the hotel design, room size and cleanliness, and friendly helpful staff, I look forward to staying here
December 20, 2013
Rated 4 out of 5 by Rickstl Westin Club
Elam in the Westin Club at the Detroit Book Cadillac is one of your greatest assets. He is prompt, attentive to guests, and makes sure all amneties are refreshed and in proper order. Make sure he is adequately rewarded for this comment.
July 24, 2014
Rated 5 out of 5 by Kelschatz Truly Rejuvenated....
Our experience here was certainly one that won't soon be forgotten. This was just a short getaway for my husband and I , and our first chance to do so since our wedding/honeymoon in 2011!!! At check in I was chatting with the rep who was taking care of me and that came up in conversation..that it was loooongg overdue. She immediately "upgraded" our room...and about 40 minutes after getting settled into our room, a complementary bottle of champagne (Veuve Clicquot ) and two glasses was delivered! ! This was just the beginning of a very comfortable, classy stay. We had a great breakfast delivered to our room along with a pot of coffee and oj. Along with breakfast we opted for late check out, which allowed us to relax in room until. 4 pm! ( We had the rejuvenation pkg) only drawbacks....the maid service walked in once and knocked two seperate times after telling her we had late check out...Starbucks coffee isn't for everyone, I'd request something a little milder next time. No newspaper, but we would've only read the sports section anyhow! Thanks Westin..it was amazing!
January 26, 2013
Rated 1 out of 5 by MOSSINT Worst 4 Star
The bed had brown spots, valet had to be called from my cell phone after 15 mins, the panhandlers actually do a better job than the staff. just awful
February 12, 2014
Rated 5 out of 5 by Crissy I will visit again and again...
Very clean room, respectful and professional staff and customer service. The way they greet you is so nicely manner. I love this hotel.
I would strongly recommend this hotel to everyone 5 stars.
April 13, 2013
Rated 5 out of 5 by Tregg01 Wonderful First Impression
Our first visit to the Westin Book Cadillac and it was impressive, indeed. We were celebrating our wedding anniversary and, as SPG Gold members, upgraded to a very spacious two room suite. The room was beautifully appointed and we could not have been more pleased. The quality and look of the furnishings was top notch and we really enjoyed the large bathroom with separate bathtub and shower (with dual head).
Although we did not have an opportunity to sample the food and beverage on offer, the restaurants and lounges looked busy and we look forward to enjoying on our next visit. Front desk was very responsive when we asked for a late checkout.
May 23, 2012
Rated 1 out of 5 Rude
The staff could not have been less helpful. I know they were busy and I was not the only guest, but I am a paying guest and you did not seem to care.
June 1, 2012
Rated 5 out of 5 by MichiganFamily3 Another great stay
My son & I attended a show at the Fillmore and this location is perfect. We valet the car, check into the room, and are able to walk to the show in a few minutes.
We did the same thing last year and will do it again next time we're in the area.
Just a side note, the lobby is on the second floor. It's a little confusing when you walk in and we didn't see any signs that said where the lobby was so we asked another guest. From there it's a quick check-in, the staff is very friendly and the rooms are nice.
Also it's $8.50 per day to use the internet and I was charged twice for this. I called the billing discrepancy line and they took off the extra charge.
April 10, 2014
Rated 5 out of 5 by Nels14 Excellent but Expensive Breakfast
Overall Stay excellent. Stayed at group rate, so the room cost was very low. Great Rooms. Great facilities. The only complaint is the Boulevard Room breakfast was only okay and way overpriced. Blueberry pancakes needed a lot more blueberries. No excuse, they were in-season in Michigan!
July 21, 2014
Rated 3 out of 5 by Paula20 Feedback
I have been a great fan of SPG however my recent stay did not meet my expectations.
I checked in to the hotel on Sunday night at 2 am only to find that phone in my room was not working. I had to have engineers come up to the room to fix the phone.
In the following days there were many smalls things that bothered me that included getting wring dinner items delivered etc. But what really inconvenienced me was the wireless service. For two days straight the wireless network did not work as expected. The network was extremely slow. The front desk did not have a good response to the situation and did not seem very informed about the situation.
February 23, 2014