Rated 3 out of 5 by Engsayegh I dont recommend this hotel
I didnt beleav this hotel in spg company:
1) a/c very noise and takes 2 days ti solve it
2) after 11 pm you should call the operator 3 or more times to get answer from him
3) in third night the hotel try fire alarm system and just send paper to room "we are sorry about that" i think it is not fair
4) no flexability in check out just one hour
5) not accept spg card
6) no disccount in spa and other facilites the hotel guest like any guest from outside
September 29, 2012
Rated 5 out of 5 by Jame007 Westin Hotel Review
Overall position is very good to all amenities. Located on the beach,
Taxi service very efficient, Staff very helpful and polite.
Swimming pool and grounds excellent.
October 27, 2013
Rated 5 out of 5 by Velsan Fantastic Stay
Greeted upon arrival with a refreshing towel and cool drink, our stay at the Westin Mina Seyahi got off to a great start and never let up. The pool and beach were immaculate and the service attentive. Dinner at the Spice Emporium was delicious and the chef s and staff accomodated all our special requests. The room was quiet and very well maintained, with a great layout and the always fantastic Heavenly Bed. Our second visit won't be our last!
September 5, 2012
Rated 1 out of 5 by JSN11 Awful
The service was terrible. It took three members of the concierge team 10 hours to figure out how to send a fedex. I had to fill out four sets of forms -- three of them the wrong ones.
And, having picked this hotel because it's Starwood, I was informed that they don't participate in the Preferred Guest program so I got no credit for the stay and no points. How is this hotel even part of the Starwood chain? My worst Starwood experience ever.
October 2, 2012
Rated 5 out of 5 by Man1971 Excellant Service
Spent 11 nights here with my young family and friends and we had a wonderful time. I travel a considerable amount in my job and have to admit this is the first hotel I have come across where before, during and after the visit the hotel is in constant contact to ensure you are happy with their services and if they can help with anything. A refreshing change and definitely something I like. The staff are so attentive and always keen to help.
August 24, 2012
Rated 5 out of 5 by Emtao My Westin Experience
Wonderfully located, the Westin hotel is one of the hotels I will always remember in a positive way. The staff is amazingly welcoming and well trained. I did feel sort of pampered while staying in the hotel. The beach is really nice and well taken care of. The service on the beach is good and the cleanliness in all public areas is worth being mentioned.
The Italian restaurant in the hotel is an asset and a way to culinary spoil yourself.
January 16, 2013
Rated 2 out of 5 by Jay68 Hugely overrated - worst hotel along the beach
The best way I can summarise this hotel is to describe it as a 'budget' 5 star hotel. 30 minutes to check in at 10.40pm , a duty manager so poorly versed in customer service it's a wonder how he got the job, a general manager who over the course of 5 days could not find the time to contact me despite the fact that I had specifically asked for him to do, poor quality toilet rolls, toiletries, old technology in the rooms etc etc
June 19, 2013
Rated 5 out of 5 by MichelleD Surpassed expectations
This was our first time in Dubai and this hotel was chosen based on the excellent reviews it has been getting from other guests. Facilities are excellent, especially the pool area (with separate child and adult sections - huge plus) and the breakfast buffet has great selection and good quality. Service by the pool area was also quick and efficient.
We had a problem with our room on the first night, we had booked a room with a sea view and was given a room on ground level with no sea view (although facing the beach, but no view essentially). While a good room (especially if you have kids), it didn't meet our needs as we wanted the view. The staff at reception found us a new room on the next day with a fantastic view. Excellent customer service.
Will highly recommend this hotel to friends looking for a place to stay in Dubai and will definitely come back.
December 14, 2012
Rated 1 out of 5 by MX5Guy No SGP Recognition
nice place, but informed on arrival that the owners choose not to participate in SPG. Spent 6 days there< no points, no nights credit. Starwood has a problem with their franchise and the customer takes it in the neck. This likely will cost me my gold status. What a disappointment.
October 7, 2013
Rated 5 out of 5 by lunardream Truly great resort!!
We have chosen this hotel for a forum that included very high-level attendants, some ranking as ministers. The hotel did its best to accommodate and facilitate to the requirements of our guests and to us as well. Although everything was perfect, the Cisco-type room phone sets are confusing and not easy to use. The hotel extended its most services in accommodation and hospitality to provide us with a wonderful experience!!
June 10, 2013
Rated 5 out of 5 by JGIN Everything in the hotel is perfect! Amazing!
Everyone in the hotel was so attentive, cheerful and wonderful! As Platinum, I got upgraded and have access to Lounge which has amazing food choices from breakfast to afternoon tea to happy hour. The view is fantastic! Everything in the room, the pool, the beach are perfect. The best Westin or SPG service I've ever experienced.
It's a pity when they said I won't get SPG points since they don't participate in the program.
January 25, 2013
Rated 5 out of 5 by millrow Amazing Welcome
Arrived very late in night, greeted with friendly smiles, cool drinks and refreshing face towels. Reception extremely efficient and gave us a wonderful upgrade and above excellent introduction all be it brief due to the arrival time.
Room extremely comfortable and our baggage arrived before us.
Just a wonderful hotel to have a holiday in with excellent staff.Congratulations on the P.R.Teaching service.
July 14, 2013
Rated 5 out of 5 by Didi "Westin Dubai" should be called "Bestin Dubai"
I spent 10 days together with my wife and my my 15 years old daughter in that marvellous and stylistic hotel. which is located in front of gigantic skyscrapers having direct access to the wonderful beach and the fantastic huge pool in a blossoming garden. We had booked a seaside room with a large balcony on the executive floor from which we overlooked the beach and the palm. Ambiance and service absolutely perfect.
March 31, 2013
Rated 4 out of 5 by Ab83 Great hotel but with a flaw
Westin is a good hotel that I would revisit again in the future.
- All rooms with balcony.
- The pool and resort facilities are excellent.
- The restaurants (Bussola, Spice Emporium, Hunter's) are beyond excellent.
- One big flaw in the hotel is that most room doors are positioned towards the open lobby which could be noisy. People laughing in the lobby, adjacent guests slamming their room doors or just one child crying in the lobby could be heard in the room.
- Staff was average, on my arrival there was no one to direct me towards reception, I booked a smoking king room two weeks in advance, but was told that I either can have a smoking twin room, or a smoking king on the 9th floor which the receptionist did not recommend because it was under a club and it would be noisy, and as far as I'm concerned there is no club in westin?
December 21, 2012
Rated 5 out of 5 by anee excellent with minor iisues
everything in this hotel was absolutely fabulous especially the breakfast out of this world if only the waiters did their job properly our request for hot drinks and cutlery used to take more than 15 minutes coming when our food is cold dirty dishes stay on your table until you leave definetly not what you expect from a five star resort the executive lounge on the 8th floor is superb and service out of this world
March 6, 2013
Rated 5 out of 5 by Bavarians A wonderful week for the two of us
Reception/ Concierge/ Guest relation demonstrated always attention, competence and friendlyness - quality of food, beverage and the personal service in Blue Orange and especially Bussola restaurant and pizzeria great! The caring service of housekeeping and the helpfulness round the pools and along the beach simply overwhelming... We enjoyed our time at the WESTIN Dubai very much...and hope we can come back!
November 3, 2012
Rated 5 out of 5 by Terry Anniversary
We have just returned from a week at this hotel, staff were great, location perfect and our overall experience was superb. It was our 50th anniversary and our room had been decorated with rose petals and there was a bottle of champagne, although still not sure whether this was the hotel or our son that had arranged this. We also received a bottle of wine and a card from the Hotel Manager (HRL).
April 23, 2013
Rated 5 out of 5 by nadia5 from your home to your home westin hotel
the Westin offered me a feeling of being at home without the work! it was comfortably luxurious the staff were like my family and the management most professional and everything was a dream come true! Truly Amazing and i will always recommend The Westin to my friends and family will be my first choice!! Truly well done! and i look forward to my next treat! being at the Westin! thanks Again!!
August 27, 2012
Rated 5 out of 5 by Abdulla The Hotel is Great
The hotel met my expectations, it is very nice, and quiet. The Staff are very helpful and welcoming, I had a free upgrade to a Suite Thanks to their employee at the Reception "Khaled". The hotel has a nice environment and nice Location, plus great anniversary arrangements.
September 22, 2013
Rated 4 out of 5 by Mohamed67 good hotel but too busy to enjoy
The Hotel is very good and the staff were trying to be good. but i was too annoyed by many called and reminders that i have to leave at 12 PM. three call for the same subject.
add to that in the evening around 7 PM will i was taking nap; someone tried to enter the room. luckily the locker was on!
with the same amount i have paid i would enjoy much more in another hotel near y yours.
April 14, 2013
Rated 5 out of 5 by Shani Perfect End to our Trip
We booked in to the Westin for 2 nights at the end of an extended stay in Dubai. The Service offered by all members of the team from the reception and concierge to the lifeguards round the pool was well above what I was expecting or had experienced before. The food available in the restaurants is fairly expensive, but is superior quality and the service is always exceptional.
November 14, 2012
Rated 1 out of 5 by Magnum A Thousand Ways to Say "NO"
I heard "NO" more in the four nights I stayed at your hotel than I've heard in my life! The bottom-line here... the person running this hotel doesn't understand customer service. This has to be a top-down mentality established by management... there is no way so many employees in so many different departments can all be so aligned with the common theme, "Sorry, but NO".
April 13, 2013
Rated 5 out of 5 by Dino13 Perfect all the way
The Westin Dubai Mina Seyahi Beach Resort & Marina is always on the top of my "places to stay" when in Dubai.
The ambiance, the service, the pool (used the one in Le Meridien this time due to some construction on Westin side) is just perfect!!!!
Bravo Westin Team!
September 13, 2013
Rated 5 out of 5 by Sandrine375 Excellent hotel
The rooms are great, the pool wonderful.
The staff is always there to help. It would be nice to be accompanied to your room when you check in.....the restaurant Blue Orange where the food is delicious, should be separated in different areas. It is too impersonal like that.
Wonderful stay anyway. Thank you.
August 9, 2013
Rated 5 out of 5 by tfdm67 THE. Place to be for decent money
Our stay at the Westin was outstanding. It's enormous value for decent money!!
There is one thing I would like to criticize but has absolutely no influence on my rating.
You have a section in the pool area which is only addressed to adults resp. no kids under 16! Honestly I find this a discrimination towards any child on this planet. My interpretation of this was: so with kids under 16 you cannot rest in peace! I have a different opinion to this: kids are a result of us parents educating them! Hence if a child dies not respect the demand of theirs parents and/or other adults then not the child is to blame but the person educating it! Hence actually the parents should then be banned from this pool area! Obviously not possible so I would suggest you rethink this rule! Adults demanding such a rule descriminate the living future! And: if in the area where children are allowed adults complain about children not behaving they expect them: tell them to approach their parents and not blame the kids!!!
August 10, 2013
Rated 4 out of 5 by Olgash Familiy holiday at Westin, Dubai
Have spent a week at Westin in March, 13. We were a family with 3 young kids (8, 6 & 1 year). Overall the hotel met our expectation: connection rooms are very comfortable for families with kids; pools are great; mini club was a joy for our girls; food is lovely; great location. Also liked in room dinning: quick, tasty and well presented.
March 26, 2013
Rated 5 out of 5 by Karl71 great facility, great service
The hotel is perfect from check-in until the check-out. The staff ist authencical friendly, the entire hotel is well maintained and clean. Only the atmosphere in the Wine Bar is not as expected in a hotel of this category.
September 9, 2013
Rated 5 out of 5 by Freebie Hotel for Business or Pleasure
A very good hotel in great location for both business and pleasure. The hotel has a very good selection of restaurants and bars, plenty of lobby space for informal meetings and a very good pool. Only negative is that is not part of the SPG programme
August 29, 2013
Rated 4 out of 5 by Fin1813 Great location
We just had a week in this hotel and it was a wonderful, relaxing break. Perfect location on the beach, beautiful lawned gardens, lots of pools and restaurants to choose from, delicious food and cocktails. We had a Deluxe room with a sea view and it was a joy to wake up every morning with a view of the sea, Palm and the marina.
May 11, 2013
Rated 5 out of 5 by Appp Review
Great Hotel stayed many times and love it. Wish it participated in the starwood preferred guest points program though
September 28, 2013