Rated 5 out of 5 by AttorneyTim No other place to stay in NYC Metro area
I have reviewed this property before and will again...there is NO better place to stay in the NYC Metro area...while it may be a business hotel, if I were a tourist I would stay here due to the ease of taking the PATH train into the city...the staff is beyond compare..the beautiful Marcella and David in the evening are the absolute best...even the doormen and car valet guys are friendly...only downside is the gift shop....too high priced...just walk 150 yards to the PATH train station and guy a coke or milk...Fire and Oak is greatly improved lately as well...and the menu changes in the lobby bar are great
October 27, 2012
Rated 4 out of 5 by GiDiddi Great city access, really nice hotel!!
We stay at a Westin whenever we can, so when planning a long weekend visit to NYC, this was an obvious choice. Excellent location - a short, safe walk to the PATH train that gets you into Chelsea in less than 10 minutes. A great selection of casual restaurants, the Newport Mall, and the NJ rapid transit line are all within five minutes walk. The view of lower Manhattan from our junior suite was stunning, Staff were friendly and helpful whenever we had a question. The value versus a comparable hotel in Manhattan, is fantastic!!
Without hesitation we'll be back!
July 29, 2014
Rated 5 out of 5 by GeriB Review
This hotel is rated 5 stars in my opinion. No problems, great staff, great food, and great lodging. What more could you ask for?
September 15, 2014
Rated 5 out of 5 by Bronco Perfect way to see NYC
I suppose that most of us want to see NYC at some time. My wife and I have done that twice. The first time, we stayed in Times Square. The view from our room was that of the wall of a warehouse. The street outside the hotel was crowded and smelly. Not so at the Westin Jersey City Newport. We had a gorgeous room with a view, across the Hudson River, of Lower Manhattan. Outside our hotel it was peaceful, quiet, and clean. We were 15 minutes away from Madison Square Garden by train ($4.50). The Director of Front Office at the hotel, was incredible. He carefully taught us how to navigate our adventures in NYC. I am reluctant to tell anyone how wonderful our stay was, because I want to keep it a secret!
September 16, 2013
Rated 1 out of 5 by travelrabble98 Past its prime
This hotel is in a clear need of an infrastructural - and maybe even a staff - overhaul. I've stayed here twice now and on both occasions I had rooms on the SPG floor with rattling AC vents that keep you up at night (I didn't get the memo on when that became a platinum amenity). Repeated complaints to the front desk didn't get me anywhere - and when I tried to bring this to the manager's attention at checkout, a lady with badge that read her passion was "success" (that should've given me ample warning that this wasn't going to go well) - not so politely informed me that this wasn't worth his time. Oh well.
And I was never given the points for opting into "Green choice". This hotel is a bit of a joke
June 27, 2012
Rated 3 out of 5 by chiu disappointed
Our stay at the Westin was going excellent until our second night. I asked for the sheets to be changed but instead they left a pile of folded sheets expecting me to change the bed myself?
This was quite unexpected. I went down to the lobby asking if someone could actually put the sheets on the bed for me and they said they would try to find someone. We went back up and the sheets were changed however the flat sheet was loosely draped on the bed. Duvet had no cover. Only the pillowcases were put on correctly. We were quite disappointed with all this considering the rate we were paying. Also, it was extra disappointing since I was looking forward to sleeping in what I must admit is quite a comfy bed.
April 29, 2013
Rated 4 out of 5 by Rich56 The Westin Jersey City has excellent service.
For business purposes, I have stayed at the Westin Jersey City NJ several times over the last several years. It still amazes that Jose (greeter/bag handler) and Tony (bellman) both remember me each time, and supply the most excellent service. Each morning when leaving, Jose is always there with a smile, and ready to open the door, and offer greetings for the day. Tony remembers to ask me about work, and how my athletic workouts are going (not to mention being most complimentary!). This facility is most lucky in having two great employees who help represent "the face" of the hotel.
September 23, 2012
Rated 4 out of 5 by Colorado1 Nice place
1st night was by the elevators and was noisy. Second night was at end of hall and very nice. The maid "Sinarta" on the 12th floor was so helpful but better than that, she turned down a tip from me because my wife had already tipped her, and she was sure that I did not know this. In this age who dose that?
The hotel is close to the Path train for city visits and the man that runs the car and limo area is first class!
It can be a pain that the hotel has no relationship with the food or bar areas but I liked it better when we got points and breakfast a few years ago. Such is life.
January 27, 2014
Rated 5 out of 5 by Skisunny Hotel recognition of special occasion
We stayed at the Westin Newport for the close proximity to NYC and the Highline. We were celebrating a special occasion and went to NYC for the day. Upon our return to the room, there was a chilled bottle of champagne and chocolate covered strawberries awaiting. The staff, specifically Service Express Supervisor Kristin Vandeventer, took interest in the reason for our visit and treated us accordingly. We ordered breakfast through room service and it was hearty and delicious.
August 16, 2014
Rated 4 out of 5 by Jeff11112222 Staff needs improvement
This was my first stay at the Westin. My first impressions were great, the hotel was impressive and the room was comfortable. The staff at the desk, however, were not as good as I had expected. I have been a frequent Starwood guest and the staff is often the best part of my stay, this wasn't so with the Westin. When I asked for help, it seemed that I was inconveniencing them or taking away their time. I tried to mail a postcard and I was in a hurry, so I asked that the postage get added to my bill and the lady behind the desk got hostile about it. I have done this many times at the W hotels before and it's never been a problem. This really surprised and disappointed me. I expected better from a Starwood hotel.
December 13, 2013
Rated 4 out of 5 by Franchesca Amazing stay can't wait to see visit again.
Carolina at the front desk was absolutely amazing. Professional, welcoming , answered all my question even made suggestions about the area. Most importantly she was very genuine and caring. Five star for her. A little feedback-Minibar was empty I think since this is your process to have the bar empty guests should be aware. Also, two guest were in the room so I think their should be two bath robs. Valet guys were amazing except for Sunday which is when I checked out- the guys whom w worked the am shift need to watch the verbiage they use as some guest do understand Spanish.
June 25, 2013
Rated 4 out of 5 by cdnpanda Easter Weekend
Just spend 3 nights at the Westin in Jersey City. Very nice and clean hotel.The room was as expected. As a Platinum member however I am disapointed in the facilities availalbe to Platinum Members. There is no lounge available for members to grab a coffee, pop or even a bottle of cold water, or even access to a Computer etc. There is a Business room, but you have to pay.. The Grab and go bar in the lobby in the morning is not impressive and expensive over 9$ for two coffees and muffins. They were not well organized and seem to have a problem with keeping up with the demand.
April 12, 2012
Rated 2 out of 5 by Ansuz A major disappointment.
I was very excited to stay at this hotel, after reading the reviews of this Westin. Sadly, I was very disappointed with the level of service I received. The staff did not know my status when I checked in and would not correct this at the desk; I had to call the SPG service line to have my status confirmed and my welcome amenity added. N addition, there was a suite available for my entire stay, yet the hotel would not upgrade me despite my request.
Beyond this I flu d the room to be nice, but very small considering the price paid. Good, but not good enough for a Westin.
February 4, 2012
Rated 2 out of 5 by Mike83 Staff mediocre
Met with eye rolls by staff on entrance when asked questions about area when interrupted conversation of staff. Thought that person could have been having a bad day and wanted to see good . Asked for running map as advertised in room service brochure. "no we don't have that" another eye roll and "enjoy your run" outlets that do not work, magnified, mirror lights in the bathroom that do not work and staff in the gift shop that do not accept 20.00 "as we don't have change" on more than two occasions. Very, very disappointing. Honestly confused by any positive feedback.
March 17, 2013
Rated 4 out of 5 by GB2440 Convenient Business Hotel
I recently stayed at this hotel for a conference and found it to be very convenient as far as access to shopping, dining and the airports/train stations of the tri-state area. The one major disappointment was the logistics of taxi service. I was told a cab would arrive at a specified time and provided the rate to Newark Airport. Unfortunately, once I was in the cab I was told that it was not the car that was booked and was quoted a rate 20% above what I expected. I heard the same from other conference attendees. Considering the proximity to Newark Penn and Liberty Int'l Airport I am surprised the hotel doesn't have negotiated rates and a fleet of cars to serve their guests. Particularly at peak rates such as $459/night.
May 4, 2012
Rated 5 out of 5 by 1Talcot234 Awesome123
My stay at the Westin Newport in Jersey City was amazing. The hotel was clean and the staff was very friendly.
I was most impressed with Debbie Williams who went out of her way to make me happy and comfortable! When I walked into my room I was so excited. The room had views of the city and Freedom Tower. It also had a soaking tub that I loved.
I have been a gold elite member for over 10 years and no one has ever taken the time to upgrade me. Debbie is one of a kind! I can't thank her enough for making my stay so enjoyable!!! I will return to this fabulous hotel.
November 22, 2013
Rated 4 out of 5 by Andrea67 Awesome Sleep
Best beds that I have ever experienced at a hotel - we all slept well! Disappointed that I didn't get the view of NYC that I was hoping for but the hotel dealt with that professionally. Even lowered the room rate that I paid in full when booking without me asking them to! David at the front desk is a gem . Only complaint was the chemical smell in pool/ hot tub. Would definitely stay here again. Good work Westin!
August 18, 2014
Rated 1 out of 5 by Enkc215 Do not stay!!!
I booked my room under the impression that the room was to have a whirlpool jacuzzi. The reservation people confirmed this so I booked my stay. Upon arrival I went straight to the bathroom to see and it was a regular tub. I immediately called the concierge desk and was told that the tub had small jets. There were no jets at all I explained and I was put on hold for 20 minutes. Long story short they did nothing to rectify the situation and I am very unhappy with my stay.
November 11, 2011
Rated 3 out of 5 by FEDE1979 Great hotel...but service was lacking this time around.
I've stayed at this property multiple times and it is indeed a great hotel with superb location. This time however, i was not content with the overall service provided. I had a few issues when calling for service (i.e. valet, to request a food/beverage menu that was not available in my room) as i had to call multiple times or would not get an answer. Upon checking into my room one of the maintenance guys came into the room without knocking which also caught me by surprise.
I do recommend the hotel and hopefully the service will be up to par next time around.
June 28, 2012
Rated 5 out of 5 by ctray 21-25 May 2012 Westin Jersey City
I always try to pick the Westin brands when traveling because of their reputation for excellence. I have stayed at Westins all over the world...all with exceptional service and quality. The Westin Jersey City has an exceptional staff who went out of their way to ensure my needs were met. I actually left my wallet sitting on the luggage assistance desk with over $200 cash in it, rode away in a taxi, and realized I had left my wallet at the desk. As soon as I returned I was greeted at the door with my wallet - nothing missing. Exceptional visit - I'll be back!
May 30, 2012
Rated 4 out of 5 by Danielle87 It has a great view and good location
I chose this hotel because of the great view to Manhattan and its location. It's a perfect option for a quick getaway of Manhattan, it is 15 minutes from downtown Manhattan by cab or 20 minutes by subway, which is a block away from the hotel. To guarantee a good view, you must take the Premium Room, which has also a great view from the bath (it's just a little different from the pictures on the website). I only do NOT recommend the Oak Restaurant next to the reception if you are looking for a gourmet food. Better options around the hotel for the same price.
August 1, 2012
Rated 5 out of 5 by NYYanks527 Great choice for the area!
When staying just outside the city is an option, take it! This hotel keeps you within driving and public transport distance of Manhattan, with 25-30% less cost.
This property is excellent. Great rooms, dining options, proximity to NYC and right next to a mall. All of this and the best views of lower Manhattan!
The staff is great. I always receive an upgrade, choice of amenities and late checkout. The fitness room is top notch, including the indoor pool.
I always make time to take a walk to the adjacent indoor mall. I've used the PATH stop across the street to travel into the city or up to Yankee Stadium.
Best of all, it's actually easy to get to all of the airports from here, as well.
A great choice that will not disappoint!
July 3, 2012
Rated 5 out of 5 by Mike120 The Staff and Faciliites at this hotel ae top notch.
I am a regular visitor to this hotel and the reason I continue to return is because the staff are very very focused on ensuring my stay is very pleasant and all my needs are taken care of. in addition to the high quality of the staff, the facility itself is top notch and is a vry comfortable and pleasant place to stay.
August 25, 2014
Rated 5 out of 5 by TonyM20744 Customer Service
Before departing from home in Washington, DC, I called to let the Westin know that I would be arriving very late. Unfortunately, when I arrived, my room preference of a king sized bed had already been given out. Therefore, I was given an accessible room with two full sized beds on the third floor. I was awakened at 7am to the sounds of a jackhammer as there was road construction going on. I went to the front desk and spoke with Ms. Justine and requested another room on a higher floor with a king sized bed. With a few clicks of the mouse, my room was changed to my preference. Ms. Justine was so friendly and helpful as was the manager of the facility, Ms. Vlera. I would highly recommend this hotel for the outstanding customer service to the quality of the rooms.
June 18, 2014
Rated 3 out of 5 by Cochoca Hotel has great Location and Concierge service
Staff people at the counter very effcient and willing to help.
Customer service for SPG was outstanding when i requested an additional room at the last minute, they full fill my expectation.
I was not happy with the room service, they did not clean the room well enough and forgot to supply shampoo 2 days in a row.
Waitress service at the Breakfast room was very poor, no good manners in servicing and they were not visible at all, they did not set up table properly and i have to reach another tables to get what we need after waiting several minutes.
December 29, 2011
Rated 3 out of 5 by Lowell30 Bad customer service from Eddie
Eddie from front desk (1/11/2013 close to midnight shift) was not friendly at all. It was one of the coldest checkins I have had. He did not even ask me if I wanted the other Platinum Welcome Gift Options. He merely assumed I just wanted the points. I had to come back and ask for the complimentary breakfast.
I know I'm staying Cash and Points. But the points I was using was due to my loyal and frequent stays with Starwood. I expect a better quality of customer service. Not the typical SPG and Westin treatment.
Nice rooms and facilities though.
January 11, 2013
Rated 3 out of 5 by PMKD Great location
I was highly disappointed when we arrived at the hotel and our room was not ready. I had requested early check - in when I originally booked and the operator said it shouldn't be a problem - which is why I booked this hotel. Nonetheless, we got there and the girl at the front desk was unapproachable and insisted I go away and return 2 hours later. Traveling with 2 young kids is difficult and I was saddened that she showed no compassion. Besides that, our room was nice and it had a nice view of New York. Hotel is very close to the holland tunnel
July 4, 2013
Rated 2 out of 5 by SanRemo Room cleanliness needs improvement
Accessible location to Manhattan through the path, yet at affordable rate compared to hotels in Manhattan. Minutes walking to Newport shopping mall if you need to rent a car or grab a bite.
However we were surprised dirty bed linens and towels in rooms.furthermore, I requested a waterfront room to celebrate our anniversary and what we got was a room with noisy surrounding sounds from elevator and service door. The view was not impressing at all, the harbor could be only seen from the far corner of the room.
Restaurant staff were very friendly
May 12, 2012
Rated 5 out of 5 by VistaBlue Hotel has great location
We were looking for a hotel in a location where it would be very easy to get into New York. This hotel fit the bill perfectly. The price was reasonable and the hotel truly top notch. The Newport PATH station is just a block away, so mid-town and downtown quickly accessible for a $2.50 PATH ride. So much better than driving into NYC and finding a hotel there.
August 16, 2014
Rated 4 out of 5 by QLane315 4 Star all the way!
The Westin was great. My family came to the area for a weekend getaway. We even had our 6 year old who enjoyed the hotel and amenities. The area is so idea. I love the fact that there are a lot of options regarding restaurants that are walking distance. We even walked over to the mall and used the Path train to get to and from NYC. Great weekend!
August 16, 2014