Rated 1 out of 5 by Nycity21 Worst hotel check in service ever.
We were part of a wedding block of rooms. They screwed up everyone's reservations. Gave us wrong rooms and had us going to wrong rooms.
Check In process was a joke. The whole system was screwed up. And they were letting other members of our party checkin under my reservation.
June 9, 2014
Rated 3 out of 5 by avdii signs of wear & loosign way
stains on bedding
stains on robe
unaddressed dents & wholes in walls
not representative of brand & expectations of Westin
June 6, 2014
Rated 3 out of 5 by wildcat modern tech has not hit this hotel
well, it has taken almost 20 minutes to get to the position where i can write this review. Nice hotel, clean, location is fine. the problem is the wireless is useless and if you need to work, not the hotel for you and now not for me, if you do not care or need it, stay here.
June 2, 2014
Rated 2 out of 5 by roachinmyroom Roach
There was a roach in my room on the first night that I checked in
June 1, 2014
Rated 5 out of 5 by Tyler74 Excellent Hotel
Beautiful hotel with great amenities. The staff and the food was excellent.
May 23, 2014
Rated 2 out of 5 by Bob128 Uncomfortable Beds/Poor Customer Service
Stayed one night, May 17th to 18th, 2014. The beds in our room were lumpy and very uncomfortable. Everyone in my party complained in the morning about how poorly they slept. I informed the desk clerk upon check out, my complaint was immediately dismissed by the clerk. She questioned how the Westin's beds could be uncomfortable and rushed through my check out process. It was apparent to me that she did not want the next person in line to hear my issue. As a preferred guest I have never received such poor service and lack of concern about my overall hotel experience. I have stayed a numerous Starwood property's and this was the worst by far.
May 19, 2014
Rated 4 out of 5 by DavidF gem in unexpected place
Very nice Westin stay in an unexpected place. Needed to be close to Newark for morning meeting after dinner meeting in Manhattan. This hotel fit the bill for location. Easy train ride. Block from station. Facilities are very nice. Front desk staff was great.
May 5, 2014
Rated 4 out of 5 by canuckle Good stay, average benefits to SPG elites
This hotel is conveniently situated near the Newport Path train. The lobby has 2 restaurants and I was welcomed to the hotel by one of the friendly valet staff.
Check-in went smoothly and was given a deluxe room (not sure if the suites available to Platinum members was available). Told that continental breakfast was either a bag to go or $9 off the buffet (on weekend price is $18.95). Of all the SPGs, this is probably the lowest offering for Plats.
Room was nice and spacious, but had view of apts next door.
Gym is well equipped (no sauna).
Overall the stay was good, though the maids were knocking on my door from 11 onwards, despite a 3pm late checkout.
May 4, 2014
Rated 4 out of 5 by raphara Engineering Services
I lost my watch in the elevator shaft and was very professionally assisted by an Engineer by the name of Mel on duty. I got my watch the next day and really appreciated Mel's help.
May 4, 2014
Rated 4 out of 5 by Hansa wonderful stay
I always enjoy the warm welcome and the professional staff (restaurants, reception and room) at this wonderful hotel.
A great place to stay!!!!!!!
May 3, 2014
Rated 2 out of 5 by Andrew2000 New Hotel
New Hotel, Not as inconvenient as I thought. Area is developing nicely
Rooms were good but food was lousy with not much else to choose from nearby
April 27, 2014
Rated 3 out of 5 by sg1383 Unresponsive hotel staff to guest requests
The hotel staff including housekeeping take longer than expected time to respond to requests.
April 23, 2014
Rated 4 out of 5 by sg1383 This hotel staff is very unresponsive to requests
We waited for 45 minutes for the bellman to come and take our luggage while checking out. Further any requests for house keeping were delivered atleast 15 minutes late. Also had to call twice each time for any request to hotel staff.
April 23, 2014
Rated 5 out of 5 by armandoalbarran Great Localization
This Hotel is near any transport that will take you any part on Manhattan.
April 15, 2014
Rated 3 out of 5 by BusinessTraveler999 Great Guest Service, Poor Conference Management
The experience that I had as a guest was excellent. The room and hotel dining were excepitonal. The conference experience was poor. The rooms were freezing and events staff were unresponsive. The box lunches were poor. While these issues may not all be within your control, it still relfects poorly on the Westin.
April 14, 2014
Rated 4 out of 5 by CC11 No club
This is the only Westin I have been to that does not have Platinum club. Breakfast in the restaurant is outrageous.
April 5, 2014
Rated 5 out of 5 by FrequentNJtraveler Stay nearly every week
This hotel is fantastic. It's been my home away from home for the last 9 months. They go way out of their way to make your stay as comfortable as possible. The staff and amenities are incredible. My only gripe is that the gym TV's do not have ESPN.
April 4, 2014
Rated 3 out of 5 by awf06001 Slightly disappointed
I have stayed at this location many times. This is the second meeting I have hosted there. When I arrived the woman at check-in was flat out rude. I know the staff could care less that I am a SPG, but she was just plain unfriendly. When I arrived in my room all I wanted to do was freshen up. Upon entering the shower I found a HUGE blonde and gray hairball. Disgusting. The air conditioning did work in my room. Also, the large lamp was broken.
March 31, 2014
Rated 5 out of 5 by sjb1218 Very Happy
Debby at the front desk was such a huge blessing this weekend and offered great customer service. Jim, the manager, was extremely helpful as well. This hotels customer service was amazing. Thank you for maintaining the bar of excellence.
March 30, 2014
Rated 4 out of 5 by FrequentTraveler13 WESTIN COMFORT IN THE GARDEN STATE
I returned to this SPG hotel after almost a year and stayed here for a weekend.
TRANSPORTATION: From EWR the easiest way to get to this hotel is via rental car or taxi but the cheapest route is via trains. From any terminal at EWR take the AIRTRAIN to the NJ Transit Station. Board any train going to New York Penn Station, 34th street (Board only the NJ Transit trains and not AMTRAK trains as some AMTRAKS stop at this station). Once you board the train the next stop is NEWARK PENN STATION, you can get off here and then take the PATH TRAINS to NEWPORT. The other alternative is to get off at SECAUCUS which is the second stop and board any train to HOBOKEN TERMINUS. From HOBOKEN you will have to buy a HUDSON-BERGEN LIGHT RAIL TICKET and take the light rail to NEWPORT. Once you get off at Newport you can walk to this hotel. Even the PATH train station is located close to this hotel and you can walk easily to the hotel. For PATH train access you will have to buy a METROCARD that also works in New York City and on all NYC SUBWAYS.
HOTEL LOBBY: Was clean and beautiful. It has a bar and furniture where you can relax. A gift shop is located in the lobby. The restrooms in the lobby are large and clean.
CHECK IN: My check in was quick and easy with MICHELLE and I want to thank her. I met PATRICK who is the front desk manager. He was very courteous and remembered me from the last visit.
CONCIERGE: The desk is located in the lobby and I want to thank STEPHEN for his assistance.
ELEVATORS: There are 4 elevators and the floors can be accessed using your room keys.
ROOM: I was upgraded to a PREMIUM ROOM on the 18th floor with a fabulous view of the NYC Skyline. The room had a king bed, two sinks, a shower and a separate tub. The room and the bed were very comfortable. The power in the room is operated by placing your room key in a slot on the wall.
DINING: Upon the recommendations of STEPHEN the concierge, I dined at FIRE OAK RESTAURANT that is located within this hotel. I highly recommend dining here. The food is fabulous and it is an amazing place to dine. The decor was rich and the servers were very efficient.
IN ROOM AMENITY: I want to thank the staff for providing an in-room amenity to me. I highly appreciate it.
STAFF: Everybody was very courteous and helpful and I personally want to thank, MICHELLE at the front desk for checking me in, PATRICK for all his help and courteousness. DEBBIE, who I have known for all the years that I have been coming here, COURTNEY who me and my son have known (With the BERGEN COUNTY connection), ISABELLA at the front desk, MEL for personally delivering stuff to my room, ROSEMARIE for being very sweet and having a smile on her face every time she met me, CHRISTINA it was a pleasure to have talked with you and last but not the least ERIC who is one of the most favorite staff member that me and my son have known for all the years we have visited this SPG Hotel.
NEWPORT MALL: Is located next to this hotel and you can easily walk there to shop. The mall has a huge AMC theater where you can watch movies. Me and my son checked out DIVERGENT and NON-STOP at the AMC theater. If you watch a late night movie then on your out don't forget to stop my MR SOFTEE'S ICE CREAM TRUCK that is parked on the road. His ice cream is the best. I love the BUTTERSCOTCH SUNDAE.
NEW YORK CITY ACCESS: Just walk to the PATH Train station and you can take the trains into New York. The last stop is 33rd street and gives you easy access to Manhattan. One word of caution is be careful as the PATH TRAINS are very crowded and if you are traveling with children or strollers then you have to watch out. You can visit the WTC SITE by getting off at CHRISTOPHER STREET, and will have to walk three blocks to access the site.
ROOM SERVICE: On the weekends can be busy. CRYSTAL, thank you for assisting me but I felt that you were overworked and the only individual working. This can lead to substandard customer service. It will be helpful to provide CRYSTAL with help on the weekends so that guests can be appropriately assisted.
POOL AND WORKOUT: The pool and workout are amazing,
CHECK OUT: Was quick and dry. I was checked out by BRITTANY and she appeared gloomy and sad with an expressionless face and I am not sure why. As I was walking away from the front desk, I met ERIC and me and my son had a great conversation with him. I truly want to thank ERIC for brightening up the day and for being the helpful and fun person that he is.
OVERALL: Relaxing hotel in New Jersey with beautiful and comfortable rooms. Great for family and business travelers. Room prices are much better that NYC and the area is not as crowded at Manhattan
RECOMMENDATIONS: I recommend this hotel to all travelers. It will relax you. Beautiful views of Manhattan unfold here and the staff is very courteous and helpful.
March 25, 2014
Rated 3 out of 5 by avdii good gym
create more clocks in the room
do not like the fact that there are no snack bar or mini bar in the rooms
gym is in good shape need to ensure is maintained
is a attractive feature
March 21, 2014
Rated 3 out of 5 by mpol Fine business hotel
Just what you'd expect. A fine business hotel. Nothing fancy here. Also, while close to NYC, still feels miles away in this random Jersey business district.
March 9, 2014
Rated 5 out of 5 by Lex51 Staff was very attentive
They knew exactly what I needed before I asked. I would be passing by holding something and they would immediately offer to take it. They were all very friendly and helpful; always smiling.
March 7, 2014
Rated 5 out of 5 by Thom33 Staff excelled
Front desk clerk Debbie did all she could to make our stay most enjoyable! She took the extra step for us. All the staff was very friendly.
February 24, 2014
Rated 5 out of 5 by Raskal Great stay
My wife and I needed a quick one night getaway so we booked a room at the Westin JC Newport. The original plan was to go to dinner in near by Weehawken but another snow storm moved in an didn't let up. The staff was courteous and friendly, we changed our dining plans and ate at Fire and Oak in the hotel. The meal was fine although the wine list was a bit limited. The room was spacious and clean with a fantastic view of NYC once the snow stopped. The hotel is fantastic and I highly recommend it
February 18, 2014
Rated 5 out of 5 by Jack5959 "Super" Hotel!!
Treated like a valued guest...even with the Seahawks staying there for Super Bowl! Customer service at its best!
February 2, 2014
Rated 4 out of 5 by Colorado1 Nice place
1st night was by the elevators and was noisy. Second night was at end of hall and very nice. The maid "Sinarta" on the 12th floor was so helpful but better than that, she turned down a tip from me because my wife had already tipped her, and she was sure that I did not know this. In this age who dose that?
The hotel is close to the Path train for city visits and the man that runs the car and limo area is first class!
It can be a pain that the hotel has no relationship with the food or bar areas but I liked it better when we got points and breakfast a few years ago. Such is life.
January 27, 2014
Rated 3 out of 5 by DrNeuman Average Hotel
Have stayed at several Westin hotels. I feel this one is over rated and expensive in comparison to others in the region. One sincere positive was they were very accommodating of my pet.
January 26, 2014
Rated 4 out of 5 by Skrinkets Greg Schwartz
I had a beautiful room and thankful on a snowy day however I checked in around 4:30 and until 8:30 didn't have heat other then the bedroom. I checked out and the woman at the desk was not friendly nor did I dare ask at the time if she could discount the room or maybe split my breakfast cost (something ) with me for the inconvience . I needed to get to work or I would have asked for the manager. I was charged full price+tax and I do believe in good faith and being an SPG member that something should have been done.Thank you
January 23, 2014
Rated 2 out of 5 by DennisC Poor Service, Poor AC
I've stayed here once before and due to location near my client, this is the only SPG property I can stay at and get to work early and conveniently. The first time I stayed I noticed the Service Express and Front Desk are not as friendly as any other SPF properties I've stayed at (I'm an SPG Platinum for 3 years now). The service responds with basic answers in a way that says "it is what it is".
The reason for this review is for the air conditioning setup. After talking with Ed (engineer) and Dave (front desk manager), apparently, the way the AC works is that once the desired temperature is reached, the entire unit (fan and AC) shut off. Translation = once you get comfortable, the AC turns off. Then turns back on once the desired temp is no longer the room temp. I'd prefer an option that keeps the fan on all night, regardless of the thermostat. I believe this is the only hotel I've ever seen that doesn't have this option. Dave basically said: We have had other guests ask this before, but yeah, I believe this hotel doesn't have that. Again, he basically says "it is what it is".
I really don't think this is the best approach to being empathetic to paying guests, and also not the best AC setup.
I hear the Denver Broncos are staying here for the SuperBowl. Get some rest the week before boys! Or bring your own service and AC.
Also - hairs in the tub. That's not abnormal as I've seen that in other Westins as well.
January 21, 2014