Rated 5 out of 5 by Mike120 The Staff and Faciliites at this hotel ae top notch.
I am a regular visitor to this hotel and the reason I continue to return is because the staff are very very focused on ensuring my stay is very pleasant and all my needs are taken care of. in addition to the high quality of the staff, the facility itself is top notch and is a vry comfortable and pleasant place to stay.
August 25, 2014
Rated 4 out of 5 by Andrea67 Awesome Sleep
Best beds that I have ever experienced at a hotel - we all slept well! Disappointed that I didn't get the view of NYC that I was hoping for but the hotel dealt with that professionally. Even lowered the room rate that I paid in full when booking without me asking them to! David at the front desk is a gem . Only complaint was the chemical smell in pool/ hot tub. Would definitely stay here again. Good work Westin!
August 18, 2014
Rated 5 out of 5 by Bronco Perfect way to see NYC
I suppose that most of us want to see NYC at some time. My wife and I have done that twice. The first time, we stayed in Times Square. The view from our room was that of the wall of a warehouse. The street outside the hotel was crowded and smelly. Not so at the Westin Jersey City Newport. We had a gorgeous room with a view, across the Hudson River, of Lower Manhattan. Outside our hotel it was peaceful, quiet, and clean. We were 15 minutes away from Madison Square Garden by train ($4.50). The Director of Front Office at the hotel, was incredible. He carefully taught us how to navigate our adventures in NYC. I am reluctant to tell anyone how wonderful our stay was, because I want to keep it a secret!
September 16, 2013
Rated 5 out of 5 by VistaBlue Hotel has great location
We were looking for a hotel in a location where it would be very easy to get into New York. This hotel fit the bill perfectly. The price was reasonable and the hotel truly top notch. The Newport PATH station is just a block away, so mid-town and downtown quickly accessible for a $2.50 PATH ride. So much better than driving into NYC and finding a hotel there.
August 16, 2014
Rated 3 out of 5 by chiu disappointed
Our stay at the Westin was going excellent until our second night. I asked for the sheets to be changed but instead they left a pile of folded sheets expecting me to change the bed myself?
This was quite unexpected. I went down to the lobby asking if someone could actually put the sheets on the bed for me and they said they would try to find someone. We went back up and the sheets were changed however the flat sheet was loosely draped on the bed. Duvet had no cover. Only the pillowcases were put on correctly. We were quite disappointed with all this considering the rate we were paying. Also, it was extra disappointing since I was looking forward to sleeping in what I must admit is quite a comfy bed.
April 29, 2013
Rated 1 out of 5 by travelrabble98 Past its prime
This hotel is in a clear need of an infrastructural - and maybe even a staff - overhaul. I've stayed here twice now and on both occasions I had rooms on the SPG floor with rattling AC vents that keep you up at night (I didn't get the memo on when that became a platinum amenity). Repeated complaints to the front desk didn't get me anywhere - and when I tried to bring this to the manager's attention at checkout, a lady with badge that read her passion was "success" (that should've given me ample warning that this wasn't going to go well) - not so politely informed me that this wasn't worth his time. Oh well.
And I was never given the points for opting into "Green choice". This hotel is a bit of a joke
June 27, 2012
Rated 4 out of 5 by QLane315 4 Star all the way!
The Westin was great. My family came to the area for a weekend getaway. We even had our 6 year old who enjoyed the hotel and amenities. The area is so idea. I love the fact that there are a lot of options regarding restaurants that are walking distance. We even walked over to the mall and used the Path train to get to and from NYC. Great weekend!
August 16, 2014
Rated 4 out of 5 by Rich56 The Westin Jersey City has excellent service.
For business purposes, I have stayed at the Westin Jersey City NJ several times over the last several years. It still amazes that Jose (greeter/bag handler) and Tony (bellman) both remember me each time, and supply the most excellent service. Each morning when leaving, Jose is always there with a smile, and ready to open the door, and offer greetings for the day. Tony remembers to ask me about work, and how my athletic workouts are going (not to mention being most complimentary!). This facility is most lucky in having two great employees who help represent "the face" of the hotel.
September 23, 2012
Rated 4 out of 5 by Colorado1 Nice place
1st night was by the elevators and was noisy. Second night was at end of hall and very nice. The maid "Sinarta" on the 12th floor was so helpful but better than that, she turned down a tip from me because my wife had already tipped her, and she was sure that I did not know this. In this age who dose that?
The hotel is close to the Path train for city visits and the man that runs the car and limo area is first class!
It can be a pain that the hotel has no relationship with the food or bar areas but I liked it better when we got points and breakfast a few years ago. Such is life.
January 27, 2014
Rated 2 out of 5 by M07302 Staff
I've always recommended Westin to all my friends but this trip is very disappointing.
Your management should train your staffs properly.
My first night, my room key didn't work. I had to come down to the lobby to get a new key. I up went to my floor to try the new key but it still didn't work. I had to come down to the lobby again to get it fixed but your front desk agent didn't even apologize for the inconvenience. She doesn't even say anything. I approached her and said "It still doesn't work" and she just does her thing with the computer. What kind of customer service is that.
Maybe she was tired but whatever the circumstance is I decided to not care.
But today, I went to the valet associate and asked for a cab. I even told me I'm gonna be using my credit card. He asked where I was going and I told him "Jersey City". He calls for a cab and I hop on and see that he doesn't have a meter. Driver tells me that the round trip to Marin Blvd is $16. Last night I only paid $10 but that was okay too. I come back to the hotel and the driver tells me he doesn't accept credit cards. WOW! I hold him I'm going to be using my credit card. Anyways, the drive told me if I still want to pay using the credit card I can but I have to give him 40% tip.
Even though I'm staying at your hotel, I'm not a tourist and I'm not a picky customer either.
I'm checking out on the 1st of Sept. I have to stay 3 more days at this hotel and today was only my 2nd day. I don't want to stay here anymore. You should train your staffs properly.
August 28, 2014
Rated 3 out of 5 by Manpreet11 Hotel is good but unnecessary charges
I stayed here recently and I quite liked the room & the neighborhood. Everything as per expectations.
But I am upset about the charges made to my account for rollover, which was never asked/ordered.
During checkout I was told I am good. But when I checked my accounts some time later I saw that charge, even after calling them multiple times it hasn't been reverted. I am not happy with the staff responsiveness.
August 6, 2014
Rated 4 out of 5 by Jeff11112222 Staff needs improvement
This was my first stay at the Westin. My first impressions were great, the hotel was impressive and the room was comfortable. The staff at the desk, however, were not as good as I had expected. I have been a frequent Starwood guest and the staff is often the best part of my stay, this wasn't so with the Westin. When I asked for help, it seemed that I was inconveniencing them or taking away their time. I tried to mail a postcard and I was in a hurry, so I asked that the postage get added to my bill and the lady behind the desk got hostile about it. I have done this many times at the W hotels before and it's never been a problem. This really surprised and disappointed me. I expected better from a Starwood hotel.
December 13, 2013
Rated 4 out of 5 by Franchesca Amazing stay can't wait to see visit again.
Carolina at the front desk was absolutely amazing. Professional, welcoming , answered all my question even made suggestions about the area. Most importantly she was very genuine and caring. Five star for her. A little feedback-Minibar was empty I think since this is your process to have the bar empty guests should be aware. Also, two guest were in the room so I think their should be two bath robs. Valet guys were amazing except for Sunday which is when I checked out- the guys whom w worked the am shift need to watch the verbiage they use as some guest do understand Spanish.
June 25, 2013
Rated 2 out of 5 by nyc2014visitor Didn't Measure Up
The details of the room were dirty: yellow spots on towels, lip marks on glasses, used coffee stirrers, dusty robe, etc.
Otherwise, nicely situated in New Jersey--easy to get to from the interstate, easy to take the train to NYC.
August 18, 2014
Rated 4 out of 5 by cdnpanda Easter Weekend
Just spend 3 nights at the Westin in Jersey City. Very nice and clean hotel.The room was as expected. As a Platinum member however I am disapointed in the facilities availalbe to Platinum Members. There is no lounge available for members to grab a coffee, pop or even a bottle of cold water, or even access to a Computer etc. There is a Business room, but you have to pay.. The Grab and go bar in the lobby in the morning is not impressive and expensive over 9$ for two coffees and muffins. They were not well organized and seem to have a problem with keeping up with the demand.
April 12, 2012
Rated 2 out of 5 by Ansuz A major disappointment.
I was very excited to stay at this hotel, after reading the reviews of this Westin. Sadly, I was very disappointed with the level of service I received. The staff did not know my status when I checked in and would not correct this at the desk; I had to call the SPG service line to have my status confirmed and my welcome amenity added. N addition, there was a suite available for my entire stay, yet the hotel would not upgrade me despite my request.
Beyond this I flu d the room to be nice, but very small considering the price paid. Good, but not good enough for a Westin.
February 4, 2012
Rated 2 out of 5 by Mike83 Staff mediocre
Met with eye rolls by staff on entrance when asked questions about area when interrupted conversation of staff. Thought that person could have been having a bad day and wanted to see good . Asked for running map as advertised in room service brochure. "no we don't have that" another eye roll and "enjoy your run" outlets that do not work, magnified, mirror lights in the bathroom that do not work and staff in the gift shop that do not accept 20.00 "as we don't have change" on more than two occasions. Very, very disappointing. Honestly confused by any positive feedback.
March 17, 2013
Rated 4 out of 5 by Gordon1000 Clean and comfortable
This Westin can be relied on for a clean and comfortable room with good service. The gym has new equipment and has good hours. The only 'complaints' I have is the coffee makers in the rooms are old, they don't supply enough toiletries or slippers and sometimes when I stay there other guests have been noisy getting back to their rooms in the middle of the night (and I stay at the hotel for business trips).
August 2, 2014
Rated 3 out of 5 by Raj40 Response can be better
I flew in from India on Sunday (7/27) morning, after a near 24hour flight and reached Westin at around 10am. I was told i had to wait till 3pm to check in. While i was prepared to pay extra for the 1/2 day, there were no rooms. I understand this. What I am disappointed though is that there was no empathy or concern established by the front desk person other than to (somewhat) rudely saying all room are full.
August 1, 2014
Rated 4 out of 5 by GB2440 Convenient Business Hotel
I recently stayed at this hotel for a conference and found it to be very convenient as far as access to shopping, dining and the airports/train stations of the tri-state area. The one major disappointment was the logistics of taxi service. I was told a cab would arrive at a specified time and provided the rate to Newark Airport. Unfortunately, once I was in the cab I was told that it was not the car that was booked and was quoted a rate 20% above what I expected. I heard the same from other conference attendees. Considering the proximity to Newark Penn and Liberty Int'l Airport I am surprised the hotel doesn't have negotiated rates and a fleet of cars to serve their guests. Particularly at peak rates such as $459/night.
May 4, 2012
Rated 2 out of 5 by AshZ Didn't meet expectations and recommendations
The Westin came highly recommended from colleagues, so after staying at a variety of hotels in the area, I finally was able to book a room here. I was looking forward to the stay. However I was pretty disappointed in the room cleanliness/amenities and the hotel policy. First, the room had some stains on the carpet that would have benefitted from a quick scrub (there was clearly surface staining that could be removed and it was hard... ). I didn't have or couldn't locate an ice bucket! There wasn't a channel guide for the TV either or any information on the offerings downstairs at the bar or a la carte breakfast (I think that's what it was anyway).
The kicker here is that apparently dogs can stay here? This seems like a very classy place and I'd never have guessed pets were allowed. That definitely influenced my opinion of the room and hotel. The dog was loud too, so my sleep was not good. Front desk staff wasn't too apologetic for that, but it is what it is.
August 9, 2014
Rated 5 out of 5 by TonyM20744 Customer Service
Before departing from home in Washington, DC, I called to let the Westin know that I would be arriving very late. Unfortunately, when I arrived, my room preference of a king sized bed had already been given out. Therefore, I was given an accessible room with two full sized beds on the third floor. I was awakened at 7am to the sounds of a jackhammer as there was road construction going on. I went to the front desk and spoke with Ms. Justine and requested another room on a higher floor with a king sized bed. With a few clicks of the mouse, my room was changed to my preference. Ms. Justine was so friendly and helpful as was the manager of the facility, Ms. Vlera. I would highly recommend this hotel for the outstanding customer service to the quality of the rooms.
June 18, 2014
Rated 5 out of 5 by 1Talcot234 Awesome123
My stay at the Westin Newport in Jersey City was amazing. The hotel was clean and the staff was very friendly.
I was most impressed with Debbie Williams who went out of her way to make me happy and comfortable! When I walked into my room I was so excited. The room had views of the city and Freedom Tower. It also had a soaking tub that I loved.
I have been a gold elite member for over 10 years and no one has ever taken the time to upgrade me. Debbie is one of a kind! I can't thank her enough for making my stay so enjoyable!!! I will return to this fabulous hotel.
November 22, 2013
Rated 1 out of 5 by Enkc215 Do not stay!!!
I booked my room under the impression that the room was to have a whirlpool jacuzzi. The reservation people confirmed this so I booked my stay. Upon arrival I went straight to the bathroom to see and it was a regular tub. I immediately called the concierge desk and was told that the tub had small jets. There were no jets at all I explained and I was put on hold for 20 minutes. Long story short they did nothing to rectify the situation and I am very unhappy with my stay.
November 11, 2011
Rated 3 out of 5 by FEDE1979 Great hotel...but service was lacking this time around.
I've stayed at this property multiple times and it is indeed a great hotel with superb location. This time however, i was not content with the overall service provided. I had a few issues when calling for service (i.e. valet, to request a food/beverage menu that was not available in my room) as i had to call multiple times or would not get an answer. Upon checking into my room one of the maintenance guys came into the room without knocking which also caught me by surprise.
I do recommend the hotel and hopefully the service will be up to par next time around.
June 28, 2012
Rated 5 out of 5 by ctray 21-25 May 2012 Westin Jersey City
I always try to pick the Westin brands when traveling because of their reputation for excellence. I have stayed at Westins all over the world...all with exceptional service and quality. The Westin Jersey City has an exceptional staff who went out of their way to ensure my needs were met. I actually left my wallet sitting on the luggage assistance desk with over $200 cash in it, rode away in a taxi, and realized I had left my wallet at the desk. As soon as I returned I was greeted at the door with my wallet - nothing missing. Exceptional visit - I'll be back!
May 30, 2012
Rated 4 out of 5 by Danielle87 It has a great view and good location
I chose this hotel because of the great view to Manhattan and its location. It's a perfect option for a quick getaway of Manhattan, it is 15 minutes from downtown Manhattan by cab or 20 minutes by subway, which is a block away from the hotel. To guarantee a good view, you must take the Premium Room, which has also a great view from the bath (it's just a little different from the pictures on the website). I only do NOT recommend the Oak Restaurant next to the reception if you are looking for a gourmet food. Better options around the hotel for the same price.
August 1, 2012
Rated 5 out of 5 by NYYanks527 Great choice for the area!
When staying just outside the city is an option, take it! This hotel keeps you within driving and public transport distance of Manhattan, with 25-30% less cost.
This property is excellent. Great rooms, dining options, proximity to NYC and right next to a mall. All of this and the best views of lower Manhattan!
The staff is great. I always receive an upgrade, choice of amenities and late checkout. The fitness room is top notch, including the indoor pool.
I always make time to take a walk to the adjacent indoor mall. I've used the PATH stop across the street to travel into the city or up to Yankee Stadium.
Best of all, it's actually easy to get to all of the airports from here, as well.
A great choice that will not disappoint!
July 3, 2012
Rated 4 out of 5 by Lisa4590 Stay at the Westin
The Jersey City, Westin Hotel is nice but the room was not clean and it was extremely dusty. For an upscale hotel the IT services should be have been free without your own personal computer. The lobby gift shop needs some improvement and upgrades of items. The chiller is not worth having replace with a mini fridge.
August 5, 2014
Rated 3 out of 5 by Cochoca Hotel has great Location and Concierge service
Staff people at the counter very effcient and willing to help.
Customer service for SPG was outstanding when i requested an additional room at the last minute, they full fill my expectation.
I was not happy with the room service, they did not clean the room well enough and forgot to supply shampoo 2 days in a row.
Waitress service at the Breakfast room was very poor, no good manners in servicing and they were not visible at all, they did not set up table properly and i have to reach another tables to get what we need after waiting several minutes.
December 29, 2011