Rated 5 out of 5 by aussie62 excellant facilities
Very handy position-airport,subway,river and shops. Facilities of highest standard-my daughter relaxed in pool after a big night.
Staff so polite and attentive-I was a bit "dead" after long flight from Australia and staff were so obliging-thank you.
July 12, 2014
Rated 4 out of 5 by alanda Good confort
The beds were excellent and the coffee too.
July 8, 2014
Rated 5 out of 5 by JerPa As usual awesome experience.
Everything about the Westin is Jersey City is 1st class. The staff are so nice and helpful. Fire and Oak is a great place to eat also. Location is great for whatever you plan on doing.
July 8, 2014
Rated 5 out of 5 by PhyllisSacchi37 So...impressed!
Wish I could have stayed longer. The staff was amazing and so... abliging. I find that rare these days. It was truly appreciated. The room was decorated very nice and the bed was comfortable. I felt safe and secure which allowed me to be at ease while I was there.
July 7, 2014
Rated 2 out of 5 by CGC2014 This Hotel had A/C issues
The hotel was nice and clean, but I would not recommend due to the A/C being replaced twice and not getting cool.
July 7, 2014
Rated 5 out of 5 by Derek2 This hotel has greatservice
Very nice accommodations and service. Need some work on restaurant Fire Oak-very slow service and food fair.
July 5, 2014
Rated 4 out of 5 by Chitowntraveler1850 Decent alternative
Overall, not a bad option if you need to be in lower manhattan. The path train is a 3 minute walk from the hotel and a 15 minute ride to the city.
July 3, 2014
Rated 5 out of 5 by TomasDeCali Great location but...
The absence of in-room mini-bars and vending machines compels guests to order even small items (e.g., water, sodas, snacks) from room service after hours
July 1, 2014
Rated 1 out of 5 by Joyce Not worth it
As a platinum member - i wasted my award night reward on this hotel. There is no lounge in this hotel. Breakfast is limited to a dollar amount - which was not made clear while the front desk handed over the breakfast voucher. I would not recommend or stay here again unless this is the last option.
July 1, 2014
Rated 1 out of 5 by ljmiller23 Shower wasn't working
The shower wasn't working. I had to get on my knees under the faucet to wash my hair. I had a job interview so I didn't have time to contact the front desk to get another room to be able to take a shower.
June 30, 2014
Rated 4 out of 5 by Pavvie50 This hotel met my requirements
This hotel met my requirements in terms of location, comfort and cleanliness for a 6 day business stay in the region. Being able to walk to work in Hoboken was a bonus with the sunshine and lovely riverside walk which starts close to the hotel, with stunning views of Manhattan. Only downside was the fact that the rooms weren't ready on arrival at 2pm, but that aside a hotel experience I'd recommend.
June 30, 2014
Rated 5 out of 5 by Childs34 Great for business travel comfort
This was a great experience.
June 27, 2014
Rated 5 out of 5 by Mouse1955 Awesome hotel location & very clean
I was very impressed with the facilities. I appreciated the staff's friendliness and how helpful they were. We ate at the restaurant and food was great.
June 26, 2014
Rated 5 out of 5 by TonyM20744 Customer Service
Before departing from home in Washington, DC, I called to let the Westin know that I would be arriving very late. Unfortunately, when I arrived, my room preference of a king sized bed had already been given out. Therefore, I was given an accessible room with two full sized beds on the third floor. I was awakened at 7am to the sounds of a jackhammer as there was road construction going on. I went to the front desk and spoke with Ms. Justine and requested another room on a higher floor with a king sized bed. With a few clicks of the mouse, my room was changed to my preference. Ms. Justine was so friendly and helpful as was the manager of the facility, Ms. Vlera. I would highly recommend this hotel for the outstanding customer service to the quality of the rooms.
June 18, 2014
Rated 4 out of 5 by VandR Wonderful experience
NIce, clean, friendly staff, excellent wedding setup
June 16, 2014
Rated 1 out of 5 by Nycity21 Worst hotel check in service ever.
We were part of a wedding block of rooms. They screwed up everyone's reservations. Gave us wrong rooms and had us going to wrong rooms.
Check In process was a joke. The whole system was screwed up. And they were letting other members of our party checkin under my reservation.
June 9, 2014
Rated 3 out of 5 by avdii signs of wear & loosign way
stains on bedding
stains on robe
unaddressed dents & wholes in walls
not representative of brand & expectations of Westin
June 6, 2014
Rated 3 out of 5 by wildcat modern tech has not hit this hotel
well, it has taken almost 20 minutes to get to the position where i can write this review. Nice hotel, clean, location is fine. the problem is the wireless is useless and if you need to work, not the hotel for you and now not for me, if you do not care or need it, stay here.
June 2, 2014
Rated 2 out of 5 by roachinmyroom Roach
There was a roach in my room on the first night that I checked in
June 1, 2014
Rated 5 out of 5 by Tyler74 Excellent Hotel
Beautiful hotel with great amenities. The staff and the food was excellent.
May 23, 2014
Rated 2 out of 5 by Bob128 Uncomfortable Beds/Poor Customer Service
Stayed one night, May 17th to 18th, 2014. The beds in our room were lumpy and very uncomfortable. Everyone in my party complained in the morning about how poorly they slept. I informed the desk clerk upon check out, my complaint was immediately dismissed by the clerk. She questioned how the Westin's beds could be uncomfortable and rushed through my check out process. It was apparent to me that she did not want the next person in line to hear my issue. As a preferred guest I have never received such poor service and lack of concern about my overall hotel experience. I have stayed a numerous Starwood property's and this was the worst by far.
May 19, 2014
Rated 4 out of 5 by DavidF gem in unexpected place
Very nice Westin stay in an unexpected place. Needed to be close to Newark for morning meeting after dinner meeting in Manhattan. This hotel fit the bill for location. Easy train ride. Block from station. Facilities are very nice. Front desk staff was great.
May 5, 2014
Rated 4 out of 5 by canuckle Good stay, average benefits to SPG elites
This hotel is conveniently situated near the Newport Path train. The lobby has 2 restaurants and I was welcomed to the hotel by one of the friendly valet staff.
Check-in went smoothly and was given a deluxe room (not sure if the suites available to Platinum members was available). Told that continental breakfast was either a bag to go or $9 off the buffet (on weekend price is $18.95). Of all the SPGs, this is probably the lowest offering for Plats.
Room was nice and spacious, but had view of apts next door.
Gym is well equipped (no sauna).
Overall the stay was good, though the maids were knocking on my door from 11 onwards, despite a 3pm late checkout.
May 4, 2014
Rated 4 out of 5 by raphara Engineering Services
I lost my watch in the elevator shaft and was very professionally assisted by an Engineer by the name of Mel on duty. I got my watch the next day and really appreciated Mel's help.
May 4, 2014
Rated 4 out of 5 by Hansa wonderful stay
I always enjoy the warm welcome and the professional staff (restaurants, reception and room) at this wonderful hotel.
A great place to stay!!!!!!!
May 3, 2014
Rated 2 out of 5 by Andrew2000 New Hotel
New Hotel, Not as inconvenient as I thought. Area is developing nicely
Rooms were good but food was lousy with not much else to choose from nearby
April 27, 2014
Rated 3 out of 5 by sg1383 Unresponsive hotel staff to guest requests
The hotel staff including housekeeping take longer than expected time to respond to requests.
April 23, 2014
Rated 4 out of 5 by sg1383 This hotel staff is very unresponsive to requests
We waited for 45 minutes for the bellman to come and take our luggage while checking out. Further any requests for house keeping were delivered atleast 15 minutes late. Also had to call twice each time for any request to hotel staff.
April 23, 2014
Rated 5 out of 5 by armandoalbarran Great Localization
This Hotel is near any transport that will take you any part on Manhattan.
April 15, 2014
Rated 3 out of 5 by BusinessTraveler999 Great Guest Service, Poor Conference Management
The experience that I had as a guest was excellent. The room and hotel dining were excepitonal. The conference experience was poor. The rooms were freezing and events staff were unresponsive. The box lunches were poor. While these issues may not all be within your control, it still relfects poorly on the Westin.
April 14, 2014