Rated 5 out of 5 by Guestman5000 Great Experience, A Few Concerns
Overall, my stay was very enjoyable with a few concerns.
In terms of service, the in person front desk staff and most of the staff I spoke with during my room phone calls were great. However, the person I spoke with for room service dining seemed to assume my order was complete before I finished and gave me my total instead of asking if I was done. I was also uncomfortable with another member of the staff who seemed a bit cold and unfriendly (no smile). This staff member escorted me to the hotel shop at one point when I needed a few items and was also the same person to deliver my room service order.
Room service food was also very good as well. I like the tomato & mozzarella pizza and toffee pudding.
The facility outside of my room was clean and appealing. I hope to experience the bar & restaurant in the future as it looked to have very nice ambiance looking in from the door. I definitely enjoyed just walking around in the nice hotel environment.
The 17th floor Deluxe room with king bed was quite enjoyable. It was clean, comfortable, good quality, visually appealing, and had a good layout. The large wide windows are a great idea and gave a really nice view of the local area and downtown horizon. A minor complaint about the room was a dirty mark/smudge on one of the walls in the bathroom. A more considerable complaint would be the lack of comfort when watching the TV. The TV was a good size and in a good location (swivel feature as well), however it was too dim for comfortable viewing. The brightness could not be adjusted by myself or even the hotel technician that came to look at it. I was told that all the TVs are like that, but it really does not make sense to have them that dark. The technician and hotel was nice to offer us a free movie for the inconvenience. The Heavenly Bed & Bath were both great, however the shower could have used a bit more pressure for both the overhead and handheld units.
I would highly recommend this hotel but warn of the dim TVs if TV watching is something people are interested in doing a fair amount.
December 8, 2013
Rated 5 out of 5 by RGBH66 The American Girl
the Package was awesome,and plan to make it an annual trip
December 16, 2013
Rated 2 out of 5 by JacobP Parking nightmare
I was in Houston for the weekend on business, and have never experienced the level of difficulty I experienced with parking at this Westin. It was mind-boggling. To begin, when I arrived I followed the Westin Parking signs around a few corners. When I arrived at the specified location, a valet screamed at me to move my car immediately, as I was going the wrong-way. I explained that the sign behind him indicated I was precisely where I should be. He stormed off, leaving me sitting in my car confused. Another valet came and explained that the hotel had a large event that evening, and so were re-routing traffic. That's fine. A simple explanation would suffice, instead of being screamed at and being told I was driving the wrong way. The next day, I was unable to leave the garage with the garage pass that the hotel gave me. I had to call the hotel and wait for them to manually open the gate for me to leave and re-enter. And then that evening, there was another large event, which apparently took up the entire parking lot. As a result, I was told that they would have to valet park my car, at no charge. That's fine, except the next day on my bill I noticed both a regular parking garage charge, as well as a valet charge for the day before. Bad times.
December 9, 2013
Rated 5 out of 5 by Queen4aDay Love, Love, Loved It!
As my teenage daughter and I were checking in, we noticed a boisterous group of young men in the lobby. It was explained that they were IFC competitors staying there for the night. The manager (I'm so sorry I forgot his name) saw the surprise in my eyes as I asked for a quiet floor and mentioned my gold status. He smiled at us and said not to worry. Then he walked us to a private elevator area where we received the key to one of the Westin residences. WOW!!! The condo was amazing!! I felt like he gave us the same treatment he would have his own wife and daughter. We spent the rest of the evening wishing we had stopped shopping earlier and just enjoyed the beautiful surroundings. Thank you for making us feel like Westin Royalty!
December 2, 2013
Rated 5 out of 5 by CGTraveler Excellent Property
This is a beautiful property close to dining, shopping, etc. in Houston. The staff was very accommodating, the room was clean, and the beds were comfortable. I would definitely recommend this property.
November 19, 2013
Rated 1 out of 5 by Scott35 HORRIBLE CUSTOMER SERVICE!!!!!
The front staff and valet personnel needs to be retrained on providing quality customer service to the customers. They were not helpful at all. At times they seemed clueless and non-responsive. I parked my vehicle in the front to load up my luggage. The valet personnel requested my keys. I informed him that I did not want to valet and I was going to put my luggage in my vehicle. The valet personnel told me that if I'm going place luggage in my vehicle I need to park on the other side of the piller in front of the lobby. I said OK, and parked my vehicle in front of the lobby. Next you know another valet personnel said I need your keys. I informed him that I was not utilizing valet, and that I was just going to place my luggage in my vehicle. He demanded my keys with a rude tone and then threatened to call security on me. I walked to the front desk to ask management if I can just leave my car there while I pack it with my luggage. He follows me screaming "Call Security"!!!! "Call Security"!!!! I was needless to say embarrased by his actions and felt that he went overreacted. After I spoke with management, they said I need to drive back to into the parking gargage just to load up my vehicle, which was not convenient. I had to take my vehicle back to the parking garage and load up my vehicle. This was a missed opportunity to provide excellent customer service for the customer. The situation could of been handled in a more professional manner. Through all of this negative feedback, I must say the only positive thing about my stay at this establishment was the fact that the cleaning staff was respectful and courteous. Hopefully upper management will read this and address the situation at hand, so other customers will not experience unsatisfactory customer service.
August 8, 2012
Rated 5 out of 5 by TCol Great Place to Stay
Great experience and fabulous accommodations. Can't wait to stay again.
November 16, 2013
Rated 5 out of 5 by Laaa1 Weekend Getaway
A surprise anniversary weekend for my wife turned into a pleasant surprise for me, too. I chose the weekend shopping package which included a gift shopping card to Memorial City Mall. Expected probable coupons to be used in stores in mall, BUT received a prepaid debit card to be used anywhere MasterCard is accepted - in the mall or anywhere else! We had a nice room, but were disappointed not to have the upgraded room I signed up for on the hotel website. When we arrived we were told the Club program had been discontinued, but not removed from the website. This didn't ruin our weekend, BUT somebody should be responsible for seeing the website is current and up to date!
August 12, 2013