The Westin Houston, Memorial City

  • 945 Gessner Road
  • Houston,
  • Texas
  • 77024
  • United States
  • Map

Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4.1 out of 5 by 228 reviewers.
Rated 4 out of 5 by Friendly employees! We had the American Girl Doll package and it was such a treat. Our daughters and their dolls were treated like royalty. Our in-room movie kept skipping and a man was sent up right away to fix it and they didn't charge us for it because it kept lagging. The mattresses were not very comfortable but from our long day of shopping, they were stil semi comfy. We could never get our air to cool the room though. It stayed feeling damp and stuffy. I did inform the checkout the next morning to let them know it needed to be checked. Overall, it was above average. We did love the milk and cake pops that awaited us. March 11, 2014
Rated 3 out of 5 by Ok experience I travel frequently and have high expectations. I also am quick to compliment as well as raise concerns. Restaurant at this hotel is excellent, room service not so good. Front desk could not address my concerns with room service. I had to contact them 3 times regarding statement errors (and quite honestly it is still not correct). Statement not available on my SPG account and slow to be available via email after phone request. Not conducive to busy business travelers. Tangent meeting room was great for small group work. At this point still waiting to be impressed by Westin and Starwood. March 10, 2014
Rated 4 out of 5 by Excellen hotel for business or pleasure I love this hotel, I travel to Houston on a quarterly basis and make sure each trip I am able to stay here at leasst one night. The location is central for quite a few of my properties, making for an easy/quick commute in Houston - which is no small feat. On my down time, the facilities are excellent with a great fitness center, roof top pool and hot tub and walking distance to shopping, food and entertainment. The only down side is they eliminated the executive lounge, which I do really miss. February 25, 2014
Rated 5 out of 5 by Incredible Anniversary My wife and I stayed here for our first anniversary a while back and had an amazing experience. The staff was extremely courteous, we received an upgrade at check-in to a beautiful room, had excellent dining in the lounge and for breakfast - couldn't have gone better. Management has done an excellent job with this hotel, we are celebrating are 2nd anniversary soon and are super excited to have booked again at the Westin (this time in Hilton Head where we honeymooned!) February 15, 2014
Rated 1 out of 5 by Valet Parking Dresser-Rand Western Hempsphere Meetings Reference my bill for Valet parking. I, William Ford was in room 806. I am a double amputee in a wheelchair. Last year valet parking was given to me as a courtesy. I thought the same courtesy would apply. I would have to take three bags to take them from the car park. I the future I will make alternate arrangements. January 12, 2014
Rated 5 out of 5 by Perfect place for business and family to stay I was travelling to Houston with my family and extending my trip for a vacation. While I attending 3 days of meetings, my family enjoyed the Hotel and its connection to Memorial City mall. The hotel is very modern and clean and the staff was first class. I enjoyed the quiet and spacious rooms and my family enjoyed the Christmas time shopping and events. December 30, 2013
Rated 3 out of 5 by Disappointed in Facilities Management We booked our stay here, as well as 8 other rooms, for a wedding party. We were all going to go to the beautiful bar so nobody would be driving. To my surprise, not posted or informed at check in, bar was closed due to holidays. This was the whole reason we booked this hotel. Very disappointed - Also no manager available to speak to that evening. December 30, 2013
Rated 5 out of 5 by The American Girl the Package was awesome,and plan to make it an annual trip Thank You!!! December 16, 2013
Rated 2 out of 5 by Parking nightmare I was in Houston for the weekend on business, and have never experienced the level of difficulty I experienced with parking at this Westin. It was mind-boggling. To begin, when I arrived I followed the Westin Parking signs around a few corners. When I arrived at the specified location, a valet screamed at me to move my car immediately, as I was going the wrong-way. I explained that the sign behind him indicated I was precisely where I should be. He stormed off, leaving me sitting in my car confused. Another valet came and explained that the hotel had a large event that evening, and so were re-routing traffic. That's fine. A simple explanation would suffice, instead of being screamed at and being told I was driving the wrong way. The next day, I was unable to leave the garage with the garage pass that the hotel gave me. I had to call the hotel and wait for them to manually open the gate for me to leave and re-enter. And then that evening, there was another large event, which apparently took up the entire parking lot. As a result, I was told that they would have to valet park my car, at no charge. That's fine, except the next day on my bill I noticed both a regular parking garage charge, as well as a valet charge for the day before. Bad times. December 9, 2013
Rated 5 out of 5 by Great Experience, A Few Concerns Overall, my stay was very enjoyable with a few concerns. In terms of service, the in person front desk staff and most of the staff I spoke with during my room phone calls were great. However, the person I spoke with for room service dining seemed to assume my order was complete before I finished and gave me my total instead of asking if I was done. I was also uncomfortable with another member of the staff who seemed a bit cold and unfriendly (no smile). This staff member escorted me to the hotel shop at one point when I needed a few items and was also the same person to deliver my room service order. Room service food was also very good as well. I like the tomato & mozzarella pizza and toffee pudding. The facility outside of my room was clean and appealing. I hope to experience the bar & restaurant in the future as it looked to have very nice ambiance looking in from the door. I definitely enjoyed just walking around in the nice hotel environment. The 17th floor Deluxe room with king bed was quite enjoyable. It was clean, comfortable, good quality, visually appealing, and had a good layout. The large wide windows are a great idea and gave a really nice view of the local area and downtown horizon. A minor complaint about the room was a dirty mark/smudge on one of the walls in the bathroom. A more considerable complaint would be the lack of comfort when watching the TV. The TV was a good size and in a good location (swivel feature as well), however it was too dim for comfortable viewing. The brightness could not be adjusted by myself or even the hotel technician that came to look at it. I was told that all the TVs are like that, but it really does not make sense to have them that dark. The technician and hotel was nice to offer us a free movie for the inconvenience. The Heavenly Bed & Bath were both great, however the shower could have used a bit more pressure for both the overhead and handheld units. I would highly recommend this hotel but warn of the dim TVs if TV watching is something people are interested in doing a fair amount. December 8, 2013
Rated 5 out of 5 by Love, Love, Loved It! As my teenage daughter and I were checking in, we noticed a boisterous group of young men in the lobby. It was explained that they were IFC competitors staying there for the night. The manager (I'm so sorry I forgot his name) saw the surprise in my eyes as I asked for a quiet floor and mentioned my gold status. He smiled at us and said not to worry. Then he walked us to a private elevator area where we received the key to one of the Westin residences. WOW!!! The condo was amazing!! I felt like he gave us the same treatment he would have his own wife and daughter. We spent the rest of the evening wishing we had stopped shopping earlier and just enjoyed the beautiful surroundings. Thank you for making us feel like Westin Royalty! December 2, 2013
Rated 5 out of 5 by Excellent Property This is a beautiful property close to dining, shopping, etc. in Houston. The staff was very accommodating, the room was clean, and the beds were comfortable. I would definitely recommend this property. November 19, 2013
Rated 5 out of 5 by Great Place to Stay Great experience and fabulous accommodations. Can't wait to stay again. November 16, 2013
Rated 1 out of 5 by Surrly & Incompetent Customer Service The front desk is generally unable to answer simple questions, takes forever to perform routine tasks and absolutely cannot handle non-routine requests such as finding a copy of a folio receipt. Additionally, the food service staff at the restaurant is completely unaware of business travelers needs and even when given a specific request to be speedy, did not even attempt to respond. Not up to par, at all. November 8, 2013
Rated 5 out of 5 by Amazing Experience Not sure where to start from!!! Amazing hotel general manager and great staff, always smiling always there for assistance and help. Johhny Phan the general manager is a great person to work with and deal with he makes you feel very welcome at his hotel. Umar and Delayene are also one of the one that i deal with most of the time when i check-in or check out and they are very friendly alos the rest of the staff sorry don't know names they are all amazing even the shuttle guy name Kamal he is so nice and willing to take you anywhere with a smile on his face. I mean truly this hotel makes me feel at home when I am away from home. I stay there every week and will always do my very best to stay there every week no matter what. Also the hotel stays clean it makes you feel it is so brand new from how clean it is. The rooms are amazing the natural sunlight brights the room greatly. I can keep going with this amazing reviews about this hotel, i stay there every week for the past year and I love this location. I stayed in other ones in Houston but non can even come close to this locations' greatness. November 8, 2013
Rated 5 out of 5 by Dance Convention We stayed there during a recent Dance Convention. Dispite hundreds of excited little girls your hotel remained calm, clean and professional. We loved our stay and look forward to returning on future Houston trips. Great Staff !!! November 5, 2013
Rated 3 out of 5 by Bed was not Heavenly! I have stayed in several Westin hotels and we were VERY DISAPPOINTED with the Heavenly Bed at this location. It wasn't heavenly, in fact, it was as hard as a brick bat! And the sheets were very starchy and stiff. Both my husband and I woke up from a night away from kids sore and stiff. We were very disappointed! October 28, 2013
Rated 4 out of 5 by Great location, same experience Another trip to Westin and it was the same, great experience as always. Hotel rooms were nice and roomy. Meal selection in the hotel was adequate but there are many great restaurants surrounding the hotel. Elevators seemed a little slow but there was a conference going on. October 13, 2013
Rated 5 out of 5 by Great Anniversary Trip Love this hotel and it's location. We were upgraded to a suite by Valeria which added a nice touch to our 19th anniversary celebration. The room and view were great! We felt spoiled and relaxed. thank you for a wonderful visit. We will be back! October 6, 2013
Rated 5 out of 5 by Beautiful hotel and wonderful staff! Hands down the best hotel experience I have ever had. The staff was very professional and courteous and the room condition was impeccable. I would also like to give special recognition to Tukai for being so friendly and welcoming. September 23, 2013
Rated 5 out of 5 by This hotel has great features The hotel itself is lovely place to stay. The rooms are well maintained and the staff is very helpful. September 23, 2013
Rated 5 out of 5 by I felt safe because I had to insert my room card into a slot on the elevator before I could be taken to my floor. Awesome idea! Where do I begin. I think the people were the best part, whether at check-in, or being served a snack or meal during my conference, your people were always warm, smiling, asking how they could help, and ready to serve in any way. The rooms are excellent w/lots of room & what seemed like a sound proof bathroom! The view from the 17th floor---fabulous!! Thank you! thank you! for an excellent experience. September 22, 2013
Rated 5 out of 5 by Tukai I like the hotel as I always do with Westin, but I wanted to comment on the standout customer service of the man who checked me in. I was early, but I needed a place to work, so I asked, and he came up with a room. He had to upgrade me (no charge) to do it, and I thought that was very cool. His name I think was Tukai. September 19, 2013
Rated 5 out of 5 by Great Business Hotel Excellent Stay. Was upgraded by Umar at the front desk on arrival to a corner suite. The room was excellent and facilities are well maintained. Restaurant breakfast was quick (perfect for business travelers) and good. All the staff was friendly and helpful. Valet was overwhelmed one day but both attendants were hussling to help everyone and did an excellent job in a tough situation. I travel to Houston at least once a year and would definitely stay here again. September 16, 2013
Rated 5 out of 5 by Outstanding Although we live in Houston we wanted a weekend getaway to celebrate my husbands 50th birthday. The hotel was beautiful. The front desk staff was very helpful and upon hearing the news of my husbands birthday upgraded our rooms. The room was fabulous. We enjoyed drink and dinner at the 024 Grill. Our server Renai went above and beyond making sure that everything I ordered was gluten free. Raul, the master bartender made my husband a special flaming drink. We enjoyed the roof top pool, hot tub, and lounge. The hotel, staff, and experience far exceeded our expectations. We will be back as well as recommend this location to others. September 8, 2013
Rated 1 out of 5 by Incompetent staff I stayed at the hotel so that I could be close to Memorial City hospital where my husband had surgery. The doc told me to be at the hospital for his 6am rounds on the day after surgery. I checked out of the hotel then exited via the skywalk to the hospital. I got quite a ways through until I got to a door that said that I needed a hotel key to get through. I walked back to the hotel and told them that I needed to get through. The security guard took me all the way back to the door and his key would not work either. At this point, I had wasted 10 minutes and only had 10 more minutes to get to the hospital. I asked the security guard if they had a shuttle bus and he said NO. We got back to the lobby where the manager told him to go get the shuttle bus and take me to the hospital. The security guard told me it should be interesting since he he had NEVER driven the bus. He took me to the hospital but by the time I got there, the doc had already been in. My husband couldn't remember what he said, though. My husband was on pain meds from the surgery. So, I spent $200 for no reason. I could have driven back home in The Woodlands and made it to the hospital in time to see the doc. Not a good experience to say the least when I was already beyond stressed out. August 24, 2013
Rated 5 out of 5 by Weekend Getaway A surprise anniversary weekend for my wife turned into a pleasant surprise for me, too. I chose the weekend shopping package which included a gift shopping card to Memorial City Mall. Expected probable coupons to be used in stores in mall, BUT received a prepaid debit card to be used anywhere MasterCard is accepted - in the mall or anywhere else! We had a nice room, but were disappointed not to have the upgraded room I signed up for on the hotel website. When we arrived we were told the Club program had been discontinued, but not removed from the website. This didn't ruin our weekend, BUT somebody should be responsible for seeing the website is current and up to date! August 12, 2013
Rated 5 out of 5 by Awesome stay Can't say enough about this Westin property and its employees. From the van drivers to the bar and restaurant staff. Excellent service and friendliness. I will always look forward to returning! August 10, 2013
Rated 3 out of 5 by Great beds Hotel bed was probably the best part of this westin. I also liked the atmosphere of the 024 bar as well. Several mornings my wake up call was done at the wrong times and when I would call to make the wake up call the employee was less than friendly. Shower had hair in it so cleanliness is also an issue. Front desk staff does not meet the westin expectation that I know. Pool and spa in 18th floor is very nice. Should have a bar up there though. August 9, 2013
Rated 5 out of 5 by will be back, but.... Everything was great, but the valet let me down. Our room was upgraded to the Heavenly suite when we arrived and it was beautiful. The view from the balcony was nice and the FULL KITCHEN was chef ready. All the personnel were extremely welcoming, but every time we pulled in to get our vehicle valet, they were always hesitant. Valet personnel were not as enthusiastic to get our doors as the other "luxury" vehicles pulling in alongside us. Most of the time we were downloaded before help arrived and a few times i just gave them our keys since they stood their post by the valet podium. Overall the place was very clean, well kept, and welcoming. The plus was being right next to the memorial city mall via skywalk. I will stay again, but might just self park next time. August 7, 2013
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