Rated 5 out of 5 by EyeDoc2013 Incredible Anniversary
My wife and I stayed here for our first anniversary a while back and had an amazing experience. The staff was extremely courteous, we received an upgrade at check-in to a beautiful room, had excellent dining in the lounge and for breakfast - couldn't have gone better. Management has done an excellent job with this hotel, we are celebrating are 2nd anniversary soon and are super excited to have booked again at the Westin (this time in Hilton Head where we honeymooned!)
Rated 5 out of 5 by Sushimon Perfect place for business and family to stay
I was travelling to Houston with my family and extending my trip for a vacation. While I attending 3 days of meetings, my family enjoyed the Hotel and its connection to Memorial City mall. The hotel is very modern and clean and the staff was first class. I enjoyed the quiet and spacious rooms and my family enjoyed the Christmas time shopping and events.
Rated 5 out of 5 by RGBH66 The American Girl
the Package was awesome,and plan to make it an annual trip
Rated 5 out of 5 by Guestman5000 Great Experience, A Few Concerns
Overall, my stay was very enjoyable with a few concerns.
In terms of service, the in person front desk staff and most of the staff I spoke with during my room phone calls were great. However, the person I spoke with for room service dining seemed to assume my order was complete before I finished and gave me my total instead of asking if I was done. I was also uncomfortable with another member of the staff who seemed a bit cold and unfriendly (no smile). This staff member escorted me to the hotel shop at one point when I needed a few items and was also the same person to deliver my room service order.
Room service food was also very good as well. I like the tomato & mozzarella pizza and toffee pudding.
The facility outside of my room was clean and appealing. I hope to experience the bar & restaurant in the future as it looked to have very nice ambiance looking in from the door. I definitely enjoyed just walking around in the nice hotel environment.
The 17th floor Deluxe room with king bed was quite enjoyable. It was clean, comfortable, good quality, visually appealing, and had a good layout. The large wide windows are a great idea and gave a really nice view of the local area and downtown horizon. A minor complaint about the room was a dirty mark/smudge on one of the walls in the bathroom. A more considerable complaint would be the lack of comfort when watching the TV. The TV was a good size and in a good location (swivel feature as well), however it was too dim for comfortable viewing. The brightness could not be adjusted by myself or even the hotel technician that came to look at it. I was told that all the TVs are like that, but it really does not make sense to have them that dark. The technician and hotel was nice to offer us a free movie for the inconvenience. The Heavenly Bed & Bath were both great, however the shower could have used a bit more pressure for both the overhead and handheld units.
I would highly recommend this hotel but warn of the dim TVs if TV watching is something people are interested in doing a fair amount.
Rated 5 out of 5 by Queen4aDay Love, Love, Loved It!
As my teenage daughter and I were checking in, we noticed a boisterous group of young men in the lobby. It was explained that they were IFC competitors staying there for the night. The manager (I'm so sorry I forgot his name) saw the surprise in my eyes as I asked for a quiet floor and mentioned my gold status. He smiled at us and said not to worry. Then he walked us to a private elevator area where we received the key to one of the Westin residences. WOW!!! The condo was amazing!! I felt like he gave us the same treatment he would have his own wife and daughter. We spent the rest of the evening wishing we had stopped shopping earlier and just enjoyed the beautiful surroundings. Thank you for making us feel like Westin Royalty!
Rated 5 out of 5 by CGTraveler Excellent Property
This is a beautiful property close to dining, shopping, etc. in Houston. The staff was very accommodating, the room was clean, and the beds were comfortable. I would definitely recommend this property.
Rated 5 out of 5 by TCol Great Place to Stay
Great experience and fabulous accommodations. Can't wait to stay again.
Rated 5 out of 5 by MNS87 Amazing Experience
Not sure where to start from!!! Amazing hotel general manager and great staff, always smiling always there for assistance and help. Johhny Phan the general manager is a great person to work with and deal with he makes you feel very welcome at his hotel. Umar and Delayene are also one of the one that i deal with most of the time when i check-in or check out and they are very friendly alos the rest of the staff sorry don't know names they are all amazing even the shuttle guy name Kamal he is so nice and willing to take you anywhere with a smile on his face. I mean truly this hotel makes me feel at home when I am away from home. I stay there every week and will always do my very best to stay there every week no matter what. Also the hotel stays clean it makes you feel it is so brand new from how clean it is. The rooms are amazing the natural sunlight brights the room greatly. I can keep going with this amazing reviews about this hotel, i stay there every week for the past year and I love this location. I stayed in other ones in Houston but non can even come close to this locations' greatness.