Rated 4 out of 5 by Business512 Great business trip
Good food. Good bar. No room service. Fantastic location. Quiet rooms
August 5, 2014
Rated 5 out of 5 by NaterTater Beautiful Hotel
This hotel was very clean and I would definitely stay here again.
August 5, 2014
Rated 4 out of 5 by Justaordinarycustomer My stay
First of all, very nice hotel and modern. When i arrived right off the bat they didn't have my days right. Only had me there for one when we (Corp Customer) had blocks of rooms for us and I had called and had my reservation made but MY bad for not double checking the reservation because it was only for one night when I know I told her two. My forman had the same problem when he called his in they told him he was booked for only one night becaue they wer wer full. Then I set the AC to 65 becaue it ws 71 degrees and it only wen todwn to 67 the whole night. Not sure what was going on there. A cold front hit ad turned on the hear the next morning and it took forever to heat up ad really never did heat up to 72 where I st it it. May need to look at the room unit. Room 1106.
January 31, 2013
Rated 4 out of 5 by Hardrock04Actual Hot in Houston
Nice hotel, tough to get in and out. Not sure I would use this location for vacation, but an excellent choice for business.
August 1, 2014
Rated 5 out of 5 by Pat59 Best Hotel I've ever stayed in
From the moment we pulled into Valet Parking, to the Check In and the Room experience everything was perfect. Friendly people and great accommodations. We did the American Girl Doll Experience and the granddaughters were on top of the world. We loved the pool on the 18th Floor as well.
July 21, 2014
Rated 5 out of 5 by Alzada We had a great time at the Memorial Westin.
The service was great. The staff was very courteous and addressed our needs in a very timely manner. The food was very good. Looking forward to my next visit.
July 28, 2014
Rated 4 out of 5 by deehall60 High quality service in a crowd!
Though there were numerous personalities and events, I always felt you were focused on me! Thanks
July 29, 2014
Rated 5 out of 5 by Aggie12 Nice Stay
Very nice hotel with great, comfortable rooms. Love the baths/showers with the rain shower and hand-held shower option. Nice workout facility. Would have liked more than one dining option as the lone option for dinner was quite pricey. The mall attached via skywalk did have a Cheesecake Factory and CPK, but the mall doesn't offer much for shoppers. Even though this is a little further from where I normally need to be, I will strongly consider this property for future work stays in Houston.
April 7, 2014
Rated 5 out of 5 by Kaye50 This hotel has great features
I had an excellent stay at the hotel. The food was great and very tasty, relaxation, local shopping, and local attractions.
July 28, 2014
Rated 4 out of 5 by JTisQD Excellen hotel for business or pleasure
I love this hotel, I travel to Houston on a quarterly basis and make sure each trip I am able to stay here at leasst one night. The location is central for quite a few of my properties, making for an easy/quick commute in Houston - which is no small feat. On my down time, the facilities are excellent with a great fitness center, roof top pool and hot tub and walking distance to shopping, food and entertainment. The only down side is they eliminated the executive lounge, which I do really miss.
February 25, 2014
Rated 5 out of 5 by vjoe The Hotel has a good locations
The connection of the Hotel to the Mall, was an excellent feature.
July 28, 2014
Rated 4 out of 5 by maria1210 Breakfast Buffet
There were two adults and one child in the room. At the desk we were told an extra breakfast buffet would cost 10.95. We (I) was charged 19.95 for the third buffet.
The person in the buffet told me I was quoted the wrong price.
July 16, 2014
Rated 3 out of 5 by Sophie75 Reservations confusing
Rates on rooms while making reservations very confusing. Instead of showing the exact cost of each night, evidently the costs of the nights for the entire stay were averaged. Definitely caused confusion and anger at explanation which wasn't satisfactory. I made two separate reservations for two different rooms over the same time period and the rates were vastly different for the same type of rooms. Stupid way to handle the rates especially when it is not explained on the website.
June 18, 2013
Rated 5 out of 5 by NCMK Family Birthday Celebration
The Westin Memorial City is by far the best Westin I have stayed in. The facilities are in excellent condition, the service is outstanding and the location is beyond perfect. We stayed in 5 rooms between our family members and the hotel staff was extremely accommodating with placing us all within close proximity of one another, as we requested. We also received great service from the shuttle operator, who was very kind. I will definitely stay here the next time I am in Houston.
April 8, 2013
Rated 5 out of 5 by Chris4767 Great location
This is a great location with plenty of restaurants and shopping within walking distance as well as much more available with a short drive.
July 20, 2014
Rated 5 out of 5 by Ttrips Great front desk assistance
Great hotel features, excellent front desk assistance at check in, live jazz Saturday night. Beautiful view from the covered pool on the 18th floor. Only downfall --- recommend no access to children at the pool after 8pm.
July 14, 2014
Rated 3 out of 5 by Donna Banquet Facities Wonderful/Guest Rooms Lacking
The banquet facilities and staff were wonderful and exceeded our expectations. We were disappointed, however, with the hotel as overnight guests. We feel that the hotel is not up to the Westin standards and felt that the concerns that we raised about issues were not taken seriously. We upgraded to the Club Level for evening cocktails as advertised, only to find that beer and wine were only available. The offerings were a bit sparse. Bathroom shower had mildew all over tiles.
February 11, 2013
Rated 5 out of 5 by gibby61 First Impressions
This was my first visit to this Westin Hotel,needless to say it will not be my last. My first impression was one of comfort when I started my checkin...the young lady at the front desk was very cheerful and understanding of what I needed and helped me get a room that best fit my needs. The overall experience was awesome. Its an all in one place with an excellent bar and tasty cafe. I will definitely be back and look forward to seeing this Class 1 grade staff in action.....
January 8, 2013
Rated 5 out of 5 by EyeDoc2013 Incredible Anniversary
My wife and I stayed here for our first anniversary a while back and had an amazing experience. The staff was extremely courteous, we received an upgrade at check-in to a beautiful room, had excellent dining in the lounge and for breakfast - couldn't have gone better. Management has done an excellent job with this hotel, we are celebrating are 2nd anniversary soon and are super excited to have booked again at the Westin (this time in Hilton Head where we honeymooned!)
February 15, 2014
Rated 2 out of 5 by Danita25 Hotel
House cleaning did not clean my room when I asked them to come get dirty towels and blankets they told me it was too late. Then I asked for a broom to clean my room and they said it was too late because house cleaning was gone so my room was a mess for the second day. Then the manager during checkout was very rude when I was trying to get an understanding of all charges. I will never stay there again. I felt like I was treated like a child because I look younger than I am
November 8, 2012
Rated 5 out of 5 by SteveT35 Great Business Hotel
Excellent Stay. Was upgraded by Umar at the front desk on arrival to a corner suite. The room was excellent and facilities are well maintained. Restaurant breakfast was quick (perfect for business travelers) and good. All the staff was friendly and helpful. Valet was overwhelmed one day but both attendants were hussling to help everyone and did an excellent job in a tough situation. I travel to Houston at least once a year and would definitely stay here again.
September 16, 2013
Rated 3 out of 5 by 4Jim4 Loud hotel guests
Hotel is good, but guest's made noise in the hall at midnight without regard to other guests. The entire floor was awakened by this activity.
July 11, 2014
Rated 3 out of 5 by Spgfan1234 Great beds
Hotel bed was probably the best part of this westin. I also liked the atmosphere of the 024 bar as well. Several mornings my wake up call was done at the wrong times and when I would call to make the wake up call the employee was less than friendly. Shower had hair in it so cleanliness is also an issue. Front desk staff does not meet the westin expectation that I know. Pool and spa in 18th floor is very nice. Should have a bar up there though.
August 9, 2013
Rated 4 out of 5 by Jazzylady504 Great Property
I had a fabulous time @ Westin Houston Memorial City with my family! My visit was for an annual family reunion, and other family members mentioned they were impressed with the property as a whole. I left feeling engergized, refreshed, and renewed. The banquet food was surprisingly delicious, and I'm a foodie from New Orleans known as"the Big Easy."The only downfall was that the beds were so darn comfortable it made it hard to leave the room!!
August 10, 2012
Rated 2 out of 5 by JD1253 gross
There were dirty socks in my bed! If housekeeping would have changed the sheets on the bed then why would there have been dirty socks in the bed??? That is absolutely gross and disgusting and it was a good thing that we got a discount on the nightly room rate due to the group we were with because I am extremely grossed out by the dirty socks. The rest of my stay was uneasy because I figured the whole room must have been "skimmed" rather than cleaned before I got there. Gross! Will never stay here again. Staff gave unreliable information on phone at time of booking room. Staff at checkout seemed to need more training on checkout procedures. Very dissatisfied with hotel from check in to check out. I travel frequently and stay at tons of hotels and this one by far was one that will stick in my head forever and will make sure to stay away from this one!
December 30, 2012
Rated 5 out of 5 by biztrip345 Excellent, Friendly Stay
The standout feature of the Westin Memorial City was the friendly staff. Every single staff member that I encountered smiled or said hello. And the club room staff went above and beyond to make the guests feel comfortable and at home. The sole misstep was that housekeeping had not emptied all of the trash cans in my room prior to my arrival - pretty minor in the grand scheme of things. I will definitely return to this hotel. Thank you!
February 8, 2013
Rated 5 out of 5 by TeaR Impromptu Visit
This hotel exceeded my expectations.. I am already planning my next visit at this location for a girls weekend. It is centrally located near all of the hottest spots. Not to mention, you are walking distance from the best shopping. My only requirement for this weekend, was to valet and this hotel took care of any of my immediate needs. Did I mention there is an infinit pool on the 18th floor... Wowzer!! I thoroughly enjoyed my stay...
June 24, 2013
Rated 4 out of 5 by Dragon08 Need to be more consistant
I ck in last Friday 12/7, I have been staying at least once a month for a weeked since Sept. Overall I like the hotel and the location and perfer a 01 room, (1801, 1601,901) and my assistant request a simular room every time we book and every time I ck in I have to ask and get the room changed to my preferance? Last friday I was given room 801 and it had a bad body oder smell in it and was not clean to what I have been acostom too.
December 12, 2012
Rated 5 out of 5 by MT117 The Westin Memorial City
We celebrated our anniversary this past weekend at this hotel. From the check-in process until we left 2 days later, it was a fantastic experience. The staff was very friendly and the speed with which they reacted to requests was exemplary. We live 40 miles from the hotel, so this has become our weekend getaway without having to travel. Our 6 and 8 year olds love it because it's right next to The American Girl store, of course. (:
January 21, 2013
Rated 4 out of 5 by MP2013 good location
hotel is located next to a mall with easy access, most of the staff was friendly and helpful; it is kept up to date and clean which is a big plus; down/up side it is located on the same location as a hospital, but down side is you hear ambulances on busy nights through the night (hard to sound proof windows); nice thing is they did a good job on sound proofing room walls, you do not hear your neighbors until they close their door
May 25, 2013