Rated 5 out of 5 by K072014 This hotel has excellent customer service
We are frequent visitors to the Westin Austin @ the Domain and finally decided to stay for our anniversary over the weekend! We have no regrets the staff was extremely nice and showed excellent customer service to our needs! Thanks guys for making our anniversary celebration stay a wonderful experience! :-)
July 14, 2014
Rated 5 out of 5 by Minor Staff
Best staff in Starwood! In35 years of travel
Shawn is most impressive team member I've ever experienced!!
July 12, 2014
Rated 5 out of 5 by Denna24 Excellent
I have never been in a hotel that had such an attentive and helpful staff. Everyone was was so friendly and no matter how great or small a need it was taken care of promptly and with expert professionalism. I will definitely stay again! And the greatest thing is my little baby (teacup yorkie) was welcome....hard to find a nice hotel that accepts pets.
July 10, 2014
Rated 5 out of 5 by AlyJ Felt like home!
I was in town for a business conference and was set to stay at another hotel where the conference was held. That hotel was not up to par, so I called
SPG and said I needed a room ASAP. They found one for me (last minute). When I walked in I felt like I was at home. The hotel is beautiful and the service is wonderful. I will return!
July 10, 2014
Rated 4 out of 5 by GlennV Westin
Staff was not that attentive other than the bellmen. To busy talking with each other Housekeeping failed to clean my room one day.
July 10, 2014
Rated 5 out of 5 by MelanieD Great experience - top notch accomodations
The team at this Westin is outstanding! They could have not been friendlier or more helpful.
I booked online and asked for a couple small accomodations (room location etc) and every single request was met without discussion. As a solo female business traveler security is important and it is nice to see desk staff trained not to speak your room number out loud, but to write it on your card key pass discretely. It's the small things....
The only thing I would change is the pricing of the breakfast buffet. A bit steep if you are not a big eater. Restaurant staff was outstanding!
July 9, 2014
Rated 5 out of 5 by eclipse4431 another great experience at the westin domain
we have been guests at the westin domain for 4 years and our stays are fantastic everytime. Great Staff!!!!
July 8, 2014
Rated 5 out of 5 by savvygirl Wonderful Hotel and Area
After staying a couple nights in the downtown area we were happy to be in this area full of shopping, excellent restaurants, and great complimentary transportation with the golf carts to take us from Whole Foods to any retail store we desired. We enjoyed the lovely pool and the Urban Grill which had a fabulous breakfast plus a great bar that had TV's everywhere for those wanting to watch the World Cup. I loved everything about this hotel!!!!
July 1, 2014
Rated 4 out of 5 by Qualabear Room Comfort
Although the room is very spacious, I was uncomfortable due to the dirty carpet, lack of TV channels, and inefficient A/C unit.
June 28, 2014
Rated 5 out of 5 by AJ21 extraordinary service
excellent staff services, front desk, restaurant, room services, lobby
June 26, 2014
Rated 5 out of 5 by GrayMA Home Away From Home
There are some cool properties in Austin, but this is the only one which makes you feel like you're visiting family.
June 23, 2014
Rated 5 out of 5 by IanDLondon Wonderful and super comfy bed
I think that I had the best nights of sleep ever at the Westin. The bed was incredibly comfortable. The room was very quiet.
There is plenty of parking space. I would recommend that the hotel plants trees in the parkin lot to add some shade. This is Austin and it's really warm so the car is baking when you get it at mid-day.
The staff is very friendly and helpful. No less than that. Everyone is smiling, that's refreshing. Check-in and check-out is quick.
I loved the green option at check-in where you can help reduce the impact on the environment.
The buffet breakfast could be a little bit more creative. I found it pretty standard. But there were nice things on the a-la-carte menu.
June 23, 2014
Rated 4 out of 5 by Laran hotel is ok for business
Needs better internet: some rooms don't get any access at all
Would like them to provide more waters in rooms.
June 22, 2014
Rated 5 out of 5 by 40thbirthdaycelebration 40th Birthday Celebration
Overall experience was excellent!
June 17, 2014
Rated 5 out of 5 by dovpix Exceeding expectations
The Weston at The Domain is a gem of a hotel. Staff members were extremely effective, friendly and went above and beyond the call of duty to be helpful. The facilities are pristine and bed comfort is unsurpassed. We fully enjoyed our stay. Thanks!!!
June 16, 2014
Rated 5 out of 5 by John987654321 This hotel was awesome!
Very clean, nice staff, and good fitness facility.
June 16, 2014
Rated 5 out of 5 by rwebb great place to relax
peaceful place with friendly staff!
June 12, 2014
Rated 5 out of 5 by tdfd373 Great Room
Room was excellent. Service was great. A little difficult to get to with traffic.
June 5, 2014
Rated 5 out of 5 by DrK2014 Westin Domain Austin
NIce hotel, excellent service, next door to top-end shopping center, and out of the downtown crowding.
June 2, 2014
Rated 5 out of 5 by Bertly66H Feel at Home at the Westin Domain
My family members and I felt so much as if we were in our home during our weekend stay in Austin. Thanks to great facilities and staff at the Westin at the Domain
June 2, 2014
Rated 3 out of 5 by RichB Nice hotel but overpriced + hidden fees
This is admittedly a beautiful hotel, but in addition to a premium room rate I was charged $3 per call for multiple toll free calls made from the room phone. In the big picture this is a small thing but it's exploitive and I've never experienced anything quite this bad in my frequent travels and will avoid this hotel in the future.
May 31, 2014
Rated 5 out of 5 by actrader Westin at the Domain
Great hotel and staff. Good location in the Domain area. Everything I would expect from a Westin.
May 21, 2014
Rated 4 out of 5 by Shredhead Overall good place
I have been here many times. It is my go to spot when I am in Austin. On this particular trip the bartenders totally screwed up our bill (drinks on our bill that should not have been) and gave us attitude about it. It got fixed but took too long and was uncomfortable. The rooms are great. Staff is usually helpful at check in and elsewhere. As a platinum SPG member, I wish they had an executive lounge.
May 15, 2014
Rated 5 out of 5 by Sally24 Weekend away
Weekend was great - all accomodations were comfortable and the location was terrific. Staff was very nice.
May 13, 2014
Rated 5 out of 5 by EP18 STAFF, PARKING
RATES ARE GOOD, FACILITY, STAFF
May 12, 2014
Rated 3 out of 5 by Judy31 Disappointed
I am an avid Westin fan and normally love to stay at the Westin Domain. My stay on May 10 was extremely disappointing. It took 20-30 minutes to check in because the agent could not make the computer work. We had to track down a bellman and the valet was non existent. Later that evening, we tried to valet again, and literally had to go to the front desk and request valet service. The toilet in the room did not work properly and even after a visit from maintenance, it continued to have issues. There was a guitar pick laying in the middle of the floor when we arrived, which made us question how well the room had been cleaned. The restaurant was slow with service and my husbands food was not good. When he mentioned it to the waiter, he said he was sorry and I ended up switching food with my husband just to keep the peace. We were promised bread and water for the table, and never received either. Upon check in I had used a state tax ID form because I was there on business. When I received my final bill, the state tax was still on the statement. I had to physically go to the front desk, fill out another form and have the state tax deducted. To put the icing on the cake, and probably what prompted this review was when I called this morning for an explanation of my final billing, and the young lady who answered the phone was rude and less than cheerful! I finally told her that if it was not a good time to help me, I would be glad to call back or speak with someone else.
A very unusual Westin experience and I would question staying at the Westin Domain again. There are a lot of great hotels in Austin!
May 12, 2014
Rated 5 out of 5 by wirebender100 Austin trip
The Weston at The Domain is really nice, clean, great staff and very comfortable beds. Can't beat the location if you like to shop.
May 11, 2014
Rated 5 out of 5 by WestinReview101 Hotel
The overall hotel was very appealing and fine; however, there were a few housekeeping aspects of the room that were disappointing for the amount of money rooms cost. The shower wall had dry clumps of hair smeared and the shower floor was extremely slippery. There were also small bits of trash left in the room that housekeeping missed. The staff was very personable and attentive and event staff were very organized, friendly and offered great service.
May 8, 2014
Rated 5 out of 5 by sandy05 Excellent Conference site
I attended a conference as well as stayed at this property and was very pleased with the entire experience.
May 8, 2014
Rated 5 out of 5 by TIKVA1231 GREAT STAY AS ALWAYS!
MY DOG AND PARENTS AND I LOVE THIS PLACE.. GREAT STAY AS ALWAYS!
WE WILL STAY AT WESTIN UNTIL SEAN KICKS US OUT! ;)
May 2, 2014