Rated 3 out of 5 by RichB Nice hotel but overpriced + hidden fees
This is admittedly a beautiful hotel, but in addition to a premium room rate I was charged $3 per call for multiple toll free calls made from the room phone. In the big picture this is a small thing but it's exploitive and I've never experienced anything quite this bad in my frequent travels and will avoid this hotel in the future.
May 31, 2014
Rated 5 out of 5 by Sylvia Wonderful Stay with Family
My husband, daughter and I stayed at the hotel for one night and we loved it! I want to mention a couple of things because I read reviews on this hotel before I chose it. The thing that stood out to me the most was the cleanliness. The hotel room was very clean and that is one of the main things I look for in a hotel. The lobby is very pretty and welcoming. The service was excellent, everyone was very nice and helpful. I also want to mention that there was plenty of parking and we did not have trouble finding a spot at the hotel. We stayed in an executive level room which was on the sixth floor and it was very quiet. I would definitely stay here again and would highly recommend it.
June 9, 2013
Rated 5 out of 5 by tdfd373 Great Room
Room was excellent. Service was great. A little difficult to get to with traffic.
June 5, 2014
Rated 5 out of 5 by Josie Awesome Stay in Austin, Tx
My family and I had a FANTASTIC stay at this hotel. The Presidential Suite was simply amazing and the staff was very helpful as well as friendly. This was our first time in Austin, Tx and we would definitely come back to stay again. The amenities were also great. It was our 9-yr wedding anniversary and we were greeted with a nice balloon bouquet as well as very large chocolate covered strawberries and apple cider (currently 8 months pregnant). The only suggestion we have is we wish the suite had a larger refrigerator as well as a microwave for our use. Other than that, everything else was just fine.
January 7, 2012
Rated 5 out of 5 by Bertly66H Feel at Home at the Westin Domain
My family members and I felt so much as if we were in our home during our weekend stay in Austin. Thanks to great facilities and staff at the Westin at the Domain
June 2, 2014
Rated 5 out of 5 by DrK2014 Westin Domain Austin
NIce hotel, excellent service, next door to top-end shopping center, and out of the downtown crowding.
June 2, 2014
Rated 5 out of 5 by Jeffry Great Business Stay
Business trip - have been on the road for over a week and was staying only one night in Austin. The Westin provided the best overall hotel experience of my trip - specifcally the friendliness of the staff, from the time of check-in to the printing of my boarding pass at the time of departure. A special thanks to Brent (Restaurant General Manager) and the bar staff, who went out of their ways to make my hosted happy hour a success - Brent's knowlege of wine was a welcomed treat, as I come from the SF/Napa area. If you're in this area of Austin, the Westin is your best option - Thank you to all!
February 23, 2013
Rated 4 out of 5 by Shredhead Overall good place
I have been here many times. It is my go to spot when I am in Austin. On this particular trip the bartenders totally screwed up our bill (drinks on our bill that should not have been) and gave us attitude about it. It got fixed but took too long and was uncomfortable. The rooms are great. Staff is usually helpful at check in and elsewhere. As a platinum SPG member, I wish they had an executive lounge.
May 15, 2014
Rated 5 out of 5 by WestinReview101 Hotel
The overall hotel was very appealing and fine; however, there were a few housekeeping aspects of the room that were disappointing for the amount of money rooms cost. The shower wall had dry clumps of hair smeared and the shower floor was extremely slippery. There were also small bits of trash left in the room that housekeeping missed. The staff was very personable and attentive and event staff were very organized, friendly and offered great service.
May 8, 2014
Rated 3 out of 5 by BellaBlue Normally great however...
We have stayed at this Westin before and have always enjoyed it. This last stay however, was not what we expected. The hotel is dog friendly which is great. They assign you to the second floor which turned out not great. The hotel music went all night and vibrated through the windows and floor. Sunday morning at 9am the vacuum cleaner was roaring down the hall and in the surrounding rooms. Not very conducive to sleeping in. We did not get much rest on our weekend vacation. The room service was fast and the food was very good. They could use a bigger selection on the menu.
January 7, 2013
Rated 5 out of 5 by lizzie24 Superior Customer Service, Great overall experience
This is a fairly typical Westin, but the customer service is extraordinary. I used this hotel for our wedding block, and all of my guests were very pleased. We got a great rate, and all of the staff seemed to treat all of us as VIPs all weekend (even though there were four other wedding groups there as well)... and there was no request they couldn't accommodate. Every single person from the valets to the front desk staff, the waitstaff and bartenders to housekeeping went out of their way to make us feel welcome all weekend long. I highly recommend this hotel.
May 30, 2012
Rated 5 out of 5 by actrader Westin at the Domain
Great hotel and staff. Good location in the Domain area. Everything I would expect from a Westin.
May 21, 2014
Rated 4 out of 5 by LaurenBK Comfy bed, spacious shower
Recently stayed here to have a small get-away. The bed was relaxing and extremely comfortable, sheets/comforter fresh and shower was super roomy!! (new/trendy and CLEAN) We had breakfast for two included in the morning at Urban which did not disappoint. Our server, Oscar, was attentive and very kind. For our stay, all expectations were exceeded as check-in/out was easy and efficient, our room was exactly as described in booking. Only regret was having to leave by noon..the staff rocks, our stay was exactly what we expected. can't wait to come back!!
December 29, 2012
Rated 2 out of 5 by Mizunoman1117 Starting to Show age
We have been staying a the domain since 1st weekend it opened and is our favorite spot but it is starting to show it's age fairly early. Possibly because there is no competing upscale hotels in the domain region. When we first came, you would see maybe 1 small dog, now everywhere you look there are guest bringing multiple dogs and they create an odor. You can smell it in the elevators and in some of the common areas. If dogs will be a common site at this hotel, you may need to consider creating a dog-free floor just like you created a smoke-free hotel and rooms. I have no desire to sleep in a room where a dog has been because they are allowed to lay in the beds and chairs... Allergies. We will see what happens the next few years. Thanks
July 7, 2013
Rated 5 out of 5 by Roz50 Phenomenal Hotel Stay
Great location, friendliness and professional service, cleanliness, and excellent food service. During my stay I got ill and the staff was very concerned and compassionate about my situation. I was anxious about my illness as I was away from home however the Westin staff attended to my needs very promptly and efficiently. I felt as if I had family away from home. The beds were extremely comfortable and I was able to rest uninterrupted. When I visit Austin I will always come back home to the Westin Hotel. Service from professionals who really care!
February 17, 2013
Rated 5 out of 5 by Alec07 Pleasantly surprised.
Having normally selected other SPG hotels, I was pleasantly surprised by the Westin Austin. The staff was incredibly help full from the bottom up. Great lobby with adjoining bar/restaurant. As an SPG Platinum member, I was upgraded to a great executive room. It's what I expect when I stay at the SLS in Beverly Hills but this was right up there with that. I made it a point to speak to the manager about how great my experience was and that I would come back and more importantly ensure that my friends and family knew they should stay there as well.
October 17, 2013
Rated 5 out of 5 by TX111 The staff is GREAT
Wonderful staff at the Westin Domain. All of the front desk staff go above and beyond to make your stay as comfortable as possible. Always very friendly and cheerful. This goes beyond just the front desk. Walk the halls and the service personnel always greet you, say "hello", "have a nice day", etc,,,, Gives you that wonderful "I am in Texas" feeling. Couple of notables; Braden - server in the restaurant is outstanding. He always remembers your name, what you like, etc,,,, Chef Rosario - The BEST omelette ever! Great staff and great management!!!
November 4, 2011
Rated 1 out of 5 by Liam347 Not up to Westin Std.
We arrived late (11: 30 PM) pulled into the area marked "Valet" there was no valet and there was no door man, 3 staff members were talking to one another at the front desk, we could see them clearly so obviously they should have seen us. We waited several minutes finally my wife enter the hotel and requested help. By the time the person arrived I had our luggage out and was in the lobby. He asked if he could help at that point what was the point? NO, I had already done the work and parked my car. The lobby reeked of perfume from the rack of obnoxiously scented candles. I checked and we were informed only at that point that the entire hotel would not have water the next day from 12PM to 4PM due to scheduled maintenance; I was not informed of this at the time of booking. We had a funeral to attend the next day at 3:30 PM so our schedule for the day was totally upset, had I known I would have booked else where. We went to our room tired and irritated we got to the 8th floor where our sense of smell was further assaulted by heavily perfumed carpet cleaning solution. We went the room and the room smelled like the sewer had backed up. It was so bad my wife was certain the toilet had been left un-flushed. That was not it; we called the front desk for a different room. Jameson got us a different room we checked it before moving, it smelled of cigarette smoke and (its midnight now) someone was grinding something in the lot adjacent to the hotel and you could hear it through the windows. We asked for another room and Jameson got us a room on the fourth floor that was acceptable, he was very apologetic and even arranged for some food for us, which we did appreciate. The next day we got up early to get ready before the water was shut off. On the 4th of January 2013, after exercise I went to get, a quick breakfast for my wife and I, just a couple croissants and coffee (I think they are called "get away" breakfasts) at the bar. It was about 10:30AM. The bartender told me they were out of them and he could " rustle me up some energy bars or something maybe". So I went to the restaurant (I think it was called the Urban Grill or something like that) and asked for the buffet, in a couple of to-go containers. The host told me the buffet had been taken down already. I asked what time they stopped serving, "11 AM” she said, it was now between 10:30 and 10:45 AM she said it wasn’t busy so they took it down early. She said the "Get Away" breakfast should be available at the bar though. So I told her what the bartender said. She said no they should still l have them so we went to the bar the she asked the bartender and he said "he had to get this guy’s drink and he couldn't do to things at once", he only had two customers sitting at the bar and me. The hostess said I was just looking for a couple of pastries and coffee, the bartender said “well I told him (referring to me) I could get that“, in other words he lied, right in front of me-bad move. The rest of the day we were away from the hotel. The following morning we had room service which actually went fine that day but in spite of the "do not disturb" sign on the door, housekeeping repeatedly came knocking at the door. We were out the rest of the day. Getting back in the evening we stopped at the front desk to have our American Airlines boarding passes printed off. The idea was to make the request go have a cocktail and relax then pick them up on the way to our room. But the two women at the front desk fiddled around for nearly 20 minutes trying to figure out how to do it before giving up, so I ended up printing them myself. We went to the bar that went okay. We went to our room and I placed an order with room service for a large carafe for coffee and two cups for 8AM the following morning, in fact, because of the shoddy service we’d seen so far, I actually called down to double check the order was in the system. The next morning 8AM came and went, and then 8:15AM came and went. So I called down and was told they didn't have my order. The coffee didn't arrive until 9AM and we were meeting friends for brunch at 9:30AM. While Jameson did try to make things better the fact is I don't expect to have to deal with these kinds of issues at all. The fact that this seemed to be a problem regardless of the time of day or the staff on duty implies that it is a systemic problem, a lack of training and lack of expectation of best practices, and reflects directly on the hotel General Manger and very poor quality control. We have stayed at many Westin hotels and have never seen such poor service.
January 11, 2013
Rated 1 out of 5 by LateNate Poorly Managed Hotel
5:00 and the room wasn't ready. The excuse, "we were really full last night". The breakfast included in the "special" room rate was to last to 11:00, but the staff picked up the buffett at 9:45 to prepare for Easter Brunch. They should not have offered breakfast or communicated this. There was trash in the hall for hours, including a trash can by the elevator. The room keys didn't work in the fitness center locks.
April 21, 2014
Rated 3 out of 5 by GM66 Service Failure
Shower did not work. A/C was locked so it would not go below 67. My wife was asking for a luggage cart and the bell man was going to get it for her. When the desk person ask if she needed help she said no I have plenty of help upstairs the bellman stopped and said ithe cart was outside. He then walked off. Another words if he believed he was not going to get a tip for getting our bags he was not going to help her get the cart.. I was not impressed when she told me this. I was happy with the cart taking us to varous venue's within the Domain.
January 22, 2013
Rated 3 out of 5 by TXGone Not My First Choice Anymore
Hotel needs some improvement to get back to being a first class business hotel. There is no Executive Level lounge -- SPG Platinum ammenity is a coffee / pastry -- not even a full breakfast. Other chains offer much more for their top tier customers. Refrig in room does not even keep water chilled -- why even bother. Hot Texas day -- it would be nice to be able to have a cold water in your room. Hotel relies on location to get repeat customers -- not able to meet my minimal expectations any more. Several better choices in the immediate area.
April 19, 2012
Rated 5 out of 5 by Sally24 Weekend away
Weekend was great - all accomodations were comfortable and the location was terrific. Staff was very nice.
May 13, 2014
Rated 5 out of 5 by Margaret This hotel took care of us
My husband and I booked a night at the hotel to celebrate our wedding anniversary.
The executive suite was remarkably clean and comfortable. The bed is the most comfortable bed we've ever slept in. It resulted in an incredible night's sleep.
Dinner service at Urban Restaurant was phenomenal. Our server was personable, attentive, and made our meal special by gifting us a couple delicious desserts to share.
We were well rested, well nourished, and well cared for. We wish we could have stayed longer. But, we'd go back in a heart beat!
April 14, 2013
Rated 5 out of 5 by wirebender100 Austin trip
The Weston at The Domain is really nice, clean, great staff and very comfortable beds. Can't beat the location if you like to shop.
May 11, 2014
Rated 5 out of 5 by HOwZzaT Great staff and property
Front desk personnel vary from property to property, but this Westin has a superior FD team. Shawn the FD Manager created a solution after only 1 discussion, that had taken 5 phone calls and bouncing around from dept to dept which was greatly appreciated! Also Dee saw to it to help solve some minor needs, in a very major way, looked after, checked in to see if they were solved and all with an interested approach.
The ONLY small issue is parking, the spaces to the sides of the hotel are so ridiculously small that people end up ignoring the markings and parking wherever. AND there seemed to be a general and constant lack of space availability for guests, would that be a good thing for the property, not sure?
Would definitely recommend this property though.
August 19, 2013
Rated 5 out of 5 by Gene2014 Unbelievable Stay!!!
Traveled with my pets (2 dogs) and the staff was absolutely unblievable! This hotel is truley a special place. (I have to give an extra thank you to Dee at the front desk. She will be successful at anything she does so Westin should do whatever it takes to keep her!) You can FEEL the culture of guest service immediately upon entering the hotel. It never seemed enough for the staff to just satisfy us, they were always trying to wow us! And it worked, I will never stay anywhere else in Austin!
March 2, 2014
Rated 5 out of 5 by EP18 STAFF, PARKING
RATES ARE GOOD, FACILITY, STAFF
May 12, 2014
Rated 3 out of 5 by jdt01 Great hotel; ridiculous wait for rooms
We've had good experiences with this hotel in the past. But the past three stays, we have had to wait until 4:30 or 5:00 pm for our room/rooms to be ready. Traveling with three young children (two of whom are infants!), this is very inconvenient. This latest stay, I emphasized to the reservation agent that it was critical that we have our ADJOINING rooms ready by 3:30 because we had to check in, get unpacked and five people dressed for church by 4:30. She assured me that would NOT be a problem! We arrived at 3:45 and the front desk went into crisis mode b/c they didn't appear to have adjoining rooms, and certainly not clean adjoining rooms. After 30 minutes at the front desk, two agents and one manager later, ONE of our two rooms was ready for us- at 4:20 pm. The second room was ready closer to 5:00pm. At reservation (days in advance) I requested two cribs- one for each of my twin babies. No cribs were in the rooms. After reminding the front desk of those cribs THREE times between our 4pm arrival and bedtime, we were informed at 9pm that evening that they only had ONE crib. No alternative was offered until my husband went downstairs and requested a manager. This manager tried to blame the day's events on our request for adjoining rooms (really?) and then finally located a crib. The failure to have rooms ready at check in time is a trend for this hotel, as far as I can tell. Waiting 1-2 hours past check in time for a room is unacceptable when check- in time is already 3pm! And honestly, there were crumbs or something yukky in one of our beds which made the beds not so heavenly this time around. The floor appeared to not have been vacuumed. Perhaps they got in a hurry b/c we were anxious for the room, but I was disappointed in the cleanliness of one of our two rooms. Our breakfast was comped, but really- breakfast for one day hardly makes up for the huge inconveniences (three of us didn't get to attend the church service we were in town for) and yukky night's sleep - thanks to a dirty bed. Definitely a disappointing stay.
March 4, 2013
Rated 5 out of 5 by sandy05 Excellent Conference site
I attended a conference as well as stayed at this property and was very pleased with the entire experience.
May 8, 2014
Rated 5 out of 5 by Patrick Tremendous Staff
I stay in a hotel room approximately 30 days a year and I have never received the courtious care and attention that I received during my stay at the Westin at the Domain. The young lady who checked me in, I think her name was Sarah (name tag covered by her lapel), was absolutely the nicest, most courteous, most accommodating clerk I have ever dealt with. I recommend her for management --- immediately. I'm not capable of saying enough nice things about her. But she was not alone --- the entire staff was tremendous!!!
February 23, 2013