Rated 5 out of 5 by MikeL1234 7 month stay -- 100%
I had a fantastic stay last year at Le Westin Montreal. A beautiful hotel right on the border of old and new Montreal. Everything is within walking distance, or if you prefer a little bike ride, try BIXI bikes (brilliant), lastly if you prefer <$10 taxis everywhere. One of my most memorable experiences here in 7 months was definitely Le gaZette restaurant. Spectacular food, great prices, and Roxanne ... perfect. She remembered me and my dining preferences after the 2nd night there and continued to please more with every weeks visit. I'm now looking for more contracts in Montreal just to return to Le Westin and le gaZette. Beyond expectations.
July 22, 2013
Rated 4 out of 5 by JackA71 Missing a few points.
I wish you would always supply bath gel in the rooms. Most hotels do today, but my room very rarely has it in Montreal. Also, I look forward to the restaurant opening back up.
November 20, 2012
Rated 4 out of 5 by Johnny007 Great Features
The hotel certainly offers features such as the pool and exercise area that can be beneficial to the business traveler and the pleasure traveler with a family to enjoy.
February 20, 2012
Rated 5 out of 5 by Montrealer Great stay
This is my preferred hotel when staying in downtown Montreal.
It has all what I need in terms of comfort and expecations.
December 27, 2012
Rated 5 out of 5 by Farmmmom Excellent rest
Great beds, lots of space and very clean
Pool was very small.
July 12, 2013
Rated 5 out of 5 by LandedSPG More hotels should be strive to be like the Westin Montreal!
I like this hotel for several reasons. Least of which is the fantastic location and upscale feel. I like it because they understand the relationship between good service and return business.
I've stayed here about 7 nights over the past 3 years. I've had a steady and similar experience every time. Consistency is always good for a traveler but it's really good when it's a positive experience.
I've reviewed this hotel before so I will gloss over the general stuff: The food is great @ the Gazette, the swimming pool is cool to visit and the Executive lounge is a quite place to hang out and do work.
On this visit I had a special request and not only the Westin delivered, they went above and beyond. That tells me lots of things about the hotel but more importantly, it tells me they understand the relationship between SPG Plats and the hotels need to make them feel acknowledged. Of course all guests deserve the same level of service and attention, but at the end of the day there is a loyalty structure in place and SPG has decided to offer PLATs (in theory) the maximum level of service. In this rare occasion, after being a solid PLAT for the past 6 years of joining SPG, the WESTIN MONTREAL made me feel as such; acknowledged.
This hotel meets and exceeds all levels of expectation.
December 23, 2012
Rated 5 out of 5 by Eddie2156 amazing staff
bathe staff was incredibly friendly and helpful. The location of the hotel was great for walking through Old Montreal
July 21, 2014
Rated 5 out of 5 by bobbyz Great Location
Always choose the Le Westin in Montreal because it is a new facility, great rooms,decent price and most of all has a great location. Two minute walk out back of the hotel and you are in Old Port, five minute walk in the other direction and you are near the center of the city. No better location! rwc
July 17, 2014
Rated 1 out of 5 by Wrenp64 I need to keep my promises and never stay here again
I think from memory this is the third time I have stayed at this property. I promised my self last time not to book in again and I should have kept to that. The rooms and facilities are reasonable. Its what you would expect. Though the houskeeping leaves a lot to be desired. I cannot be bothered going into specifics but would point out that there is someting critically wrong with the management and how they allow the staff to dominate the customer. The staff are incredibly aggressive and not helpful at all. They tend to create or make up silly little rules to justify their lazy and incompotent serivce standards.I was going to check out after the first day but was unable to find anything suitable at short notice and then I got busy with meetings. I am a very frequent traveller and therefore I think I am qualified to judge a good hotel. This property does not represent value. The last incident at this hotel topped it off. I had just spent more than $ 2,000 during my stay and requested a bag to carry a gift for my son. Noobody was interested. One of the concierge tried to help a little. I tipped him $ 5 to assist me with my bags and car and he left me stranded, I last saw him helping somebody else. Maybe $ 5 to assist with bags and get the car is not sufficient? I would not recommend this hotel as the staff are aloof and arrogant and appear to think that the name, facilities and location will do it all for them. Not happy !!
August 17, 2013
Rated 5 out of 5 by JoiB Everyone is Super Nice
Chantal and Katine at the Concierge were super nice and helpful as well as the general manager in the lobby (who wears a red jacket). They were the nicest hospitality professionals that I have EVER come across. Super informed, enthusiastic and more than willing to go beyond the usual. I know that everyone is nicer in Canada but you guys get the brass ring!
July 14, 2014
Rated 5 out of 5 by VTfamily Mini vacation at Le Westin Montreal
It's been a LONG winter, and we wanted a change of scenery for the weekend. We arrived Saturday morning at 10:45 am and we were immediately checked into a beautiful room for that night. Combined with the Westin's checkout policy for Sunday (3pm), we got an entire weekend in the city with just one night's stay. The front desk/concierge staff were friendly and helpful. Our room and the entire facility was immaculate. The location is super-convenient, with direct access to the Underground, Centre Ville / Downtown and Old Montreal. We parked the car Saturday morning and didn't need it until we left Sunday afternoon. Wonderful stay.
March 31, 2014
Rated 5 out of 5 by Hilda1957 Very comfortable hotel with helpful staff
Hotel was very convenient to shopping and walking around the city. Room was clean and well appointed. Staff were all very friendly and helpful.
July 19, 2014
Rated 2 out of 5 by Moni12 Good hotel but poor service
I was looking forward to my stay at the Westin in Montreal because of its good location and my previous good experience with Westin hotels but there were so many examples of poor customer service I had to deal with that it took away from the overall experience. The conference facilities however were great.
I will not be returning to the property.
July 13, 2014
Rated 4 out of 5 by Penny57 Hotel acknowledged mistake graciously
I booked a premium room so that my daughter and I could sleep in areas separated by a door. When I checked in, I was put in a beautiful premium room, but which had no door separating the living area from the bedroom. When I complained, one of the people at the desk told me that no premium rooms had doors between the two areas. After I was made to feel like a fool, I was finally told that no rooms in one particular tower had doors. All of the premium rooms in the other tower had doors, but none were available that night. . I was given an appropriate room the next day, and I was pleasantly surprised to find an apology note in my room along with macaroons.
August 11, 2012
Rated 5 out of 5 by happy25271 Perfect Vacation
I stayed for 6 nights at this hotel for vacation in Montreal and was very impressed by the hotel. Some highlights:
Service: I arrived to a warm welcome at the front desk; both Catherine and Bonnie were very patient and answered all my questions about the hotel and surrounding areas. Later in my stay, I asked the concierge on duty, Claude, to check the length of a concert for me to see if I needed to push back a dinner reservation. He could not reach anyone at the concert by phone, so he went over to the venue to ask, and then changed my reservation for me so I could enjoy the night worry-free. Definitely above-and-beyond service!
SPG recognition: Le Westin also really values loyalty; as a platinum member, I enjoyed a junior suite upgrade, lounge access, and a full breakfast buffet in the restaurant. Management was even thoughtful enough to leave a personalized birthday card a a box of chocolates in my room to say happy birthday; by far the warmest welcome I have ever received as a platinum.
Location: Le Westin is in between Vieux Port and Downtown, and right by Chinatown and the Notre Dame Basilica. The location is perfect for vacation; walking distance to most attractions and shopping (except Parc Mont Royal and the Olympic Park area). It is also connected to RESO (the underground city), close to the subway, and right by a BIXI station.
The facilities were fine; not anything outstanding. The pool has a glass bottom, but is much smaller than I anticipated. However, I didn't stay there for the gym or pool, so I didn't mind.
I can't speak too much about the food, as I never had lunch or dinner at the restaurant. However, the breakfast buffet is a spread! Breakfast meats, eggs, fresh fruits, pastries, cheeses, and even smoked salmon. The restaurant staff is also very friendly; eating at the Gazette has always been the perfect start to my day during my stay.
Overall, an unforgettable experience for me, and a not-to-be-missed hotel if you are considering a mixture of work and leisure in Montreal!
July 16, 2013
Rated 5 out of 5 by Cristin Great hotel
Wonderful staff. Will return
July 19, 2014
Rated 2 out of 5 by Hskinner Average Westin for Downtown City
- elevator wait time is long
- temperature in hallways was off
- no club lounge
- below average business centre
Other than that the staff are friendly and accomodating
July 17, 2014
Rated 5 out of 5 by HRtraveler well-located hotel with excellent staff
Had an excellent 3-night stay at Le Westin Montreal. Room was clean, bed was very comfortable, and the hotel was in an excellent location. Most important, the staff was friendly and helpful. Conference food was excellent-- much better than I would have expected.
July 15, 2014
Rated 3 out of 5 by Patrick99 Nice hotel but the staff needs some training
This was a last minute trip that required an early check-in and late check-out. I attempted to use my Your24 benefit but was told no as it was just within the 48hr advance notice period. I did speak to the hotel, and they said checking in early would not be an issue as they were not sold out so a room would certainly be available.
I arrived slightly before 9am after driving all night hoping to get a shower before my meetings starting at noon. I was told I had been upgraded to a deluxe room and that it would be ready after 11am. I asked if there were other rooms available, and I was told no. I went out and got coffee and a sandwich and returned a little after 10 to inquire about the room. I was told this time that the room wasn't available, but they had a premium room that was ready for me if I wanted it. Why was a better upgrade (which I am eligible for with my SPG Platinum status) available and I was given a lesser one that wasn't ready? This makes no sense to me. I did not have as much time to relax and shower before my meetings as I would have liked, but at least I did get a room. I believe the original check-in staff should be re-trained on how to see if rooms are available.
I used my 4pm check-out as I had meetings during the day and was going over details with a colleague in my room before I checked out. I went to meet him in the lobby (and had the do not disturb sign on my door) and in the 2min I was out of the room, housekeeping went into my room and was surprised I was there, even though the do not disturb sign was up. I told her I would be leaving around 4pm. She then knocked on the door 5 minutes later telling me to keep the do not disturb sign on my door until I left so she would not bother us (which I was doing, and she was bothering us to tell us). She then knocked on the door again around 3:30 asking when we were leaving, after I had already told her twice, and the do not disturb sign was STILL on the door. Does house keeping not pay attention to a guests pre-arranged check out times, the do not disturb sign, and what they are told personally by the guests? I was very disappointed in that level of service.
Overall, its a great hotel with a good location, but the staff seemed very confused and lines were VERY long at all times at the check in desk, and the valet was NEVER at his desk.
I will be returning in a few days, and I am hoping my experience is significantly better, otherwise I will be going back to staying at alternative hotels in Montreal.
July 28, 2013
Rated 4 out of 5 by KMFR Nice stay
I enjoyed my stay, with two minor complaints--first, the t.v. doesn't work well. It's very difficult to change channels. Second, I literally ran out of toilet paper with no reserve in the bathroom. Yuch!
I did love the gym, and the room was very clean.
July 14, 2014
Rated 5 out of 5 by MudRunner Traveler
The Le Westin Montreal is an elegant, clean hotel. We were greeting promptly at all levels from valet and reception to restaurant. We were able to explore the waterfront and many other wonder attractions on foot from our hotel. Great location.
July 14, 2014
Rated 4 out of 5 by LovingMontreal Loved the hotel
Location was perfect. Background music in room was very soothing. Staff gave us good dining recommendations; I only wished I had tried the in-hotel restaurant, the Gazette, for breakfast on my first day instead of last-the buffet was excellent! Will stay there again when I next visit this beautiful city.
My only negatives : my room had no/bad view so being an spg status member had no benefit; the voice messaging system was in French so I did not understand how to access my messages & since there were at least 7 rooms booked by my family, it would have been nice to all have been located on the same floor for ease of planning.
July 11, 2012
Rated 5 out of 5 by momof5 Awesome hotel!
I was VERY impressed with everything about this hotel! The hotel is beautiful. The rooms are comfortable! The staff was attentive! The pool is AMAZING! It was one of the highlights of our stay in Montreal. A special thanks to Emanuelle Beaulne for being so helpful with my reservation/room requests! Thanks so much to everyone at Le Westin for an amazing stay!
July 8, 2014
Rated 5 out of 5 by hiphop2014 a great experience
everything about the hotel was superb from its excellent proximal location to old montreal, downtown, place des arts , train station and metro to the delightful service of front desk and valet. there is a large well equipped gym which is open 24 hrs, and a variety of pools to ease the tension of travel.in the am., there is quick access to delicious coffee and the daily french or english newspaper to get your day started.i can't forget the amazing bed and great pillows. it was like sleeping on cloud nine every night.my only regret is my stay was too short.thank you all for the great experience.ps will be at your sister property in paris this march2014, can't wait!
January 5, 2014
Rated 5 out of 5 by Cocorico76 Nice stay
Great staff at front desk.
Valet parking can be cahotic. Cabs take to much space and guests park their car very poorly.
July 14, 2014
Rated 5 out of 5 by HappyToHaveStayed Excellent location, great accomodations
I attended an event at the convention center across the street. This hotel was very conveniently located across the street, short walk to subway and Old Montreal. The staff was very responsive and my kids loved the swimming pool.
July 10, 2014
Rated 5 out of 5 by Sushil25 Great Location
Good location for business travellers
July 13, 2014
Rated 5 out of 5 by Dorfler Best Stay
I am a big fan of Starwood properties with Westin hotels and resorts being my favorite. Le Westin Montreal was the best stay I've had at a Hotel. Staff was wonderful, attentive, and anthing I requested was delivered immediately. Room was beautiful with cleanest and newest bath I've seen in a hotel. Pool and fitness center was lovely and clean. Housekeeping was so friendly and when I asked for extra coffee or bath products was given more than ample. Being in Montreal was not of-put not being able to speak French at all. All staff were bilingual and delightful. Stay could not have been better. Fantastic location too.
October 7, 2012
Rated 5 out of 5 by calgaryreddog Very comfortable
Very comfortable. Beds are wonderful. Delicious breakfast from room service though it arrived a little late. Location was perfect for the Palais event we were attending and for seeing old Montreal. Great workout room. Excellent help from the concierge. Would have liked a little more variety of food within the hotel restaurant.
July 4, 2014
Rated 5 out of 5 by Reelmom Excellent stay
The hotel was immaculate at all times. The room was great and very clean! The bathroom, though spacious, lacked counter space to put toiletries and had to be rebagged and shuffled in and out at shower time. But that would be my only negative comment.
July 7, 2014