Rated 4 out of 5 by blake1234 Great pool, unfriendly staff
This hotel is very centrally located to both old montreal and st. catherine's street and easy to access by subway. The pool area is great for both families and friends. The staff are not very pleasant and act like they are bending over backwards when a simple request is made or a question is asked of them. This was the only downside to an otherwise fantastic visit.
January 2, 2013
Rated 1 out of 5 by OctoberGary Hotel was unpleasant
Several problems, which could have been easily fixed, were encountered. First, we requested a room with a view and upon arrival in the a.m. was told that the room was not yet cleaned. I asked if we could upgrade to an already cleaned room, but the woman at the reservation desk was not helpful. She insisted we wait for our reserved room. When we finally got to the room in the p.m. it was cramped and unattractive with a "view" that was of buildings higher than the 19th floor.
In addition we were told that a free breakfast was provided. However, this was a mistake. We were not given the breakfast package.
Room service was miserable. Both dinner and breakfast were missing utensils as well as other food items. This was remedied, but we had to wait for this.
I would not recommend Westin to anyone I know who travels and will never stay at a Westin again.
However, one person, Mauricio, at the Valet desk, was extremely helpful and friendly.
October 27, 2013
Rated 5 out of 5 by implism excellent choice in Montreal
This is the second time that i stay at Le Westin Montreal and the service is great.
All the staff are very friendly, room is very clean, indoor pool and free wifi in room is definately the big plus. The hotel is nicely located at old-Montreal area which can easily access to all the major tourist districts, we feel really comfortable to walk on the street even during night time. I would to express my apperication to the Front Dest agent Audrey, she is very helpful and willing to make the connection with us, thanks to her we have pleasant stay and we will be back for this reason.
April 3, 2014
Rated 5 out of 5 by GoRangers professional and friendly
The room we stayed was extremely quiet, and the curtain was so thick. We were able to sleep in.
One of the spacious hotel rooms I have ever stayed.
The employees were very attentive and professional. I was impressed that my name was pronounced correctly, and a receptionist remembered my last name.
May 13, 2012
Rated 4 out of 5 by Snooky Nice place to stay Good location
Had three nights at this hotel room 1908 was a little small but was quiet and had good coffee machine. Nice bathroom. Good location to old town and C B D.
October 23, 2014
Rated 5 out of 5 by Westernhills no better place for business
This hotel is the place to stay when doing business in Montreal. The exercise facilities and pool will keep you energetic, the food and wine at the Gazette are superb, the rooms are the most comfortable of all. Really a great place, really a great staff. Five Stars
December 3, 2012
Rated 5 out of 5 by LuxuriousHoney14 This hotel has great features
The location of this hotel is Fabulous,
Very convinient, everything is around.
The rooms are beautiful , it's a gorgeous hotel, Overall experience was GREAT !
Will definately be back
October 20, 2014
Rated 5 out of 5 by Escapadian Joie de Vivre at Le Westin Montreal
We arrived in Montreal very late (12:30 am). We received a beautiful deluxe King corner room and were also provided with some great amenities as Platinum members, which we didn't expect but were grateful to receive (starpoints, breakfast and free tapas or wine for each night we were there). The staff were always pleasant and very helpful
There was only one minor aspect that didn't match the rest of the property.
When we purchased a beautiful back-vintage of wine from the government liquor store, the hotel charged us $2 to deliver two wine glasses to our room. This felt tacky and beneath a hotel of this calibre. I would prefer they leave the wine glasses in the room or deliver them for "free", even if this means increasing the nightly rate $2 unbeknownst to me.
Having said this, we did mention it to the front desk at check out and they removed the charge, which we appreciated, but not the point. The policy is a poor one and I hope they reconsider it.
To end on a positive note, the location is unbeatable and you must try the salmon tartare, it was incredible!
April 24, 2012
Rated 4 out of 5 by Robert48 Floating Saurday Nite Rates.
I reserved 2 rooms for our recent stay in Montreal on 5/25-5/27/2012. My e-mail confirmation stated my room rate(Furfari)
was $197 per night(AAA Rate). Upon check-out my room bill stated 2 rates.
Friday was $197, Saturday was $207.
My confirmed and locked in rate should have been $197 per night. The front desk told me that Saturday night was a floating rate. That is non-sense. I have never seen such a hotel room rate policy in my 40 years of traveling to Montreal, or anywhere for that matter. If this is not illegal, it it certainly unethical. My rate was a contract.
May 30, 2012
Rated 3 out of 5 by Muffin Dinning Service & Room Cleanliness Not up to Par
This is a very nice hotel but the cleanliness of our room was not up to par. Bathrobe was hung up with a hug stain all the way down the front of it. We found items under the bed that were left behind by someone else plus wrappers that were not picked up. We waited for 1 1/2 hrs for our dinner whereby we had a 6 yr old. Believe it or not she wanted to leave the chef a $1..00 tip. Front office didn't present the bill before it was paid. Lots going on in the lobby do didn't noticed there was an automatic tip charge re our dinner I wouldn't have left the amount charged
March 11, 2013
Rated 5 out of 5 by FalconEye Clean, modern and Relaxing
I am frequent business traveller and have been travelling to Montreal for almost a year now. I stayed at couple of hotels before settling down to this beautiful hotel which is near to excellent resturants of Old Montreal. I like to workout and this Westin probably has one of the best gyms i have seen in hotels. Rooms are spacious and very clean. Front desk staff is very welcoming and very helpful. If you are in mood to just relax and stay in the hotel, they have a very good resturant and a nice bar. It's been 3 months every week i am coming back to this hotel and looking forward for more stays here. I usually don;t write reviews unless I am very disappointed or a very happy customer. I wish i could give more than 5 stars.
March 15, 2014
Rated 4 out of 5 by PickyPickyTraveler Good option for business travelers
Le Westin Montreal has is located close to many of the firms with offices in Montreal's city center. I found my room (ending in 16) to be quiet, spacious and comfortable. Room lighting was good and electrical outlets were moe than adequate. The hotel's restaurant, Gazette, serves a very nice breakfast (we opted for the buffet, and my associates and I were more than pleased with the selection and quality).
The hotel located just a few blocks from "old Montreal," where there are numerous restaurants and shops. It's beautiful and well worth exploring.
February 18, 2012
Rated 1 out of 5 by av3av3 A very noisy room
I was in room 244, and it was very noisy. The noise from the hallway, and the elevators easily came into the room, I was awaken several times during the night by people coming and going. I have stayed in a few Westins around the world, but will not be staying at this one again. The 'heavenly bed' was saggy and the pillows heavy and hard. At some Starwood hotels the beds are indeed heavenly, but where I stayed was really not very heavenly at all. If in Montreal, I would recommend looking elsewhere. In this price range there must be something better.
June 24, 2013
Rated 2 out of 5 by MrTMB A Disappointing Experience
My experience at this hotel did not live up to my expectations of a Westin Hotel. Here is why. Room not available upon arrival even though we arrived after the 3:00 PM time. We were asked to wait an indefinite amount of time so that a room could be made available as the reception could not give us a time they asked us for a phone number so they could call. We waited over an hour before we received a room. The room was not at all as we were promised when we made the reservation, a high floor with a view over the city. What we were given was a high floor looking into the brick wall of an adjacent building on a narrow street. There was no sunlight in the room most of the day. The executive lounge was a huge disappointment with essentially little bags of trail mix and juices and soda. The hotel was overall in an average condition and the rooms were very boring. The only positives for me at this hotel were the restaurant and the gym area. This Westin hotel was a disappointment to me after my stay at the Westin in Cape Town. I will not use this hotel at my next stay. Maybe these problems are due to the fact it is a franchise hotel and not run by Westin. I am actually wary of staying in a Westin hotel again giving the radical difference in quality between my stay at the Westin Montreal and the Westin Cape Town. Can anyone at Starwood/Westin explain to me why my experience was so disappointing? Thank You.
September 3, 2012
Rated 5 out of 5 by NJHP Excellent service, great location
Le Westin is perfectly situated for business and leisure travelers. It is across the street from the Palais des Congres and near the Vieux-Port.
Our stay was wonderful, and I attribute much of this to the attentiveness of Le Westin's friendly, knowledgeable staff. From valets to bellhops to concierges, everyone made a special effort to make us feel welcome. We were in town for a large group event, and I certainly felt as though the staff went the extra distance to make the hospitality/lodging part of this event a success.
July 6, 2014
Rated 3 out of 5 by RASD22 recent stay
we transferred from the Hilton to the westin as the Hilton was not very nice...and we had stayed at the westin previously and loved it. gorgeous facility...but some staff were not very friendly.
I don't know if this was a Canadian American thing...but we noticed the same thing last time we stayed there. very condescending..or just downright rude and unfriendly at times. we are always very conscience of being in another country and being respectful...but I did not feel that was reciprocated at all.
Unlike our stay in Ottowa, Montreal has a bit of an attitude. disappointing to say the least.
also, the pool was overflowing with kids who were jumping in, which according to the pictures at the pool was not allowed. made use of the pool an issue. sad
nice hgotel...but improve your attutudes please.
August 18, 2014
Rated 3 out of 5 by clic Watch out for staff adding their own tips on your bill
I can only talk about the people and departments I dealt with. Front Office people were amazing! Very helpful and welcoming.
However I was shocked by finding on my restaurant bill a tip amount that the staff added without my knowledge. Totally unacceptable! Originally, there was a good reason why I did not add the tips; I was alone at the restaurant at lunch time for about 15 minutes waiting for someone to get me the bill so I can pay and leave... The manager investigating the matter was even trying to defend the employee action on this!
July 31, 2013
Rated 5 out of 5 by ScottSTexas Great location
Great location. It's walking distance to Old Montreal, Chinatown, etc. The room was exceptional and the staff were very friendly and helpful.
October 7, 2014
Rated 5 out of 5 by BFH2 Excellent hotel in great location
A very welcoming hotel from arrival to departure. Concierge helped arrange or direct us to find our way around and made excellent suggestions for making the best of our time in Montreal. Located right across the street from the conference centre, taxis available at the front door 24/7, easy connection to underground and neighbouring hotel. Right on the edge of Old Montreal with it's many wonderful sights and history, and walking distance to the great shopping on St. Catherine's Street. All and all a good choice. We will return.
October 6, 2012
Rated 3 out of 5 by AshamedOfSPG Great People, Icky Room
The service was excellent (fantastic even), from the front desk check-in to the concierge recommendations to the restaurant (Le Gazette) personnel.
My only complaint is with the facility itself -- it needs an upgrade. There were significant stains in the hallway carpets and while I was upgraded to a corner suite, the room left something to be desired...stains on the bathroom wallpaper, dust on all the furniture, large scuff marks in the paint of the pillars in the room, and food left in the refrigerator.
July 14, 2014
Rated 5 out of 5 by DougM74 Friendly service close to Old Montreal
We arrived late afternoon after travelling all day from western Canada. We were met by friendly staff and fast check in service. Our room was large, clean and bright with a view over old Montreal and the St Lawrence River. Chantal at the concierge desk was most helpful when we asked for dinner suggestions. She recommended three different restaurants in the surrounding area that we experienced on three separate evenings. All were great and gave us a cross-section of Montreal cuisine. The breakfast buffet in the hotel offered a wide range of hot and cold items. A great location on the edge of Old Montreal and across Ste Antoine Street from the Convention Centre. Thank you to all the friendly staff, and especially Chantal who recommended perfect restaurants for us.
February 26, 2014
Rated 5 out of 5 by pascdes Great Stay
I often have to stay in Montreal for business but this was a mixed stay a bit of work and lots of family time. I was very happy with the service I received from the reception area staff and the and the bellmen/people. With a younger child along this time around they were very accomodating and friendly when the little had concerns about her lugage and accessing the room. Again the rooms were perfect - love those beds and they were quite welcomed after our day around the city. Thank you for making our stay an enjoyable one.
September 10, 2013
Rated 4 out of 5 by Dtdelhi Great old hotel with good location
Other than being in the least desirable of the two towers , I really enjoyed my stay at this hotel. The staff in the restaurant and bar was very attentive , especially the people at the bar area. A great experience in a great city
September 30, 2014
Rated 4 out of 5 by Michaelsz Nice Visit
First trip to Montreal. Hotel location to Old Montreal and Metro was excellent. Room was large. We were on the 21st floor and had a partial view of the city. Unfortunately the rest of the view was of the air conditioner units (which are quite large). The restaurant was delicious, the concierge helpful and the bellman lent us an umbrella! The only downside was that the pool was small and the design was not conducive to swimming laps, Overall, a lovely hotel in a great part of town.
July 29, 2014
Rated 5 out of 5 by MickD This hotel meets your expectations and more.
From the moment we drove up to the hotel we were treated like royalty. The staff unpacked our van, we had been shopping in the USA so there were a lot of bags. Our check in couldn't have gone smoother, we even had booked one room as 2 queens through a website and one room as a king directly with the Hotel and the staff had no issues switching our 2 queen room for a king. Rooms were immaculate, comfortable bed. Pools were clean and we loved the fact that there was a lifeguard present and he was very attentive.
March 14, 2013
Rated 5 out of 5 by havenone very nice
We stayed for four nights; it was more a vacation for my wife and mixed business/vacation for me. We did not try the food - restaurant looks nice but we were in Montreal with lots of other places to try. The room was very comfortable, bed excellent, bathroom nicely equipped, no problems. we could control the temperature. Concierge and other staff were extremely helpful. English not an issue - staff seemed fully bilingual or multilingual. Just a very pleasant experience.
July 25, 2014
Rated 5 out of 5 by Nay1 Great Hotel
In town for business and my stay here was absolutely perfect. The bed is amazing. I didn't want to get up in the mornings. The food was fantastic. The staff were all very helpful and knowledgeable about not just the property (hotel) itself but the surrounding area too. They were also very courteous with me since I didn't speak French, so often times they had to translate in English certain things for me. Keep up the good work.
August 22, 2014
Rated 3 out of 5 by Sammy22 Not a Westin
Room was bare without the typical local magazines - no excuse.
The SPG floor had no weekend paper.
The Lobby had no Airline Check In Kiosk - available at any 3 star property.
The Lobby concierge had no umbrellas out front the Saturday am - we did see them out on Sunday night.
The Lobby staff were not trained well for a Westin Experience. Note that our check in or check out chat was poor and offered very little info about the property, the neighbourhood, the room selection, the bar/food services, etc.
November 13, 2013
Rated 5 out of 5 by 3canoes The Hotel has excellent meeting space
There is no denying that your hotel is the complete package.
The rooms were exactly the way they should be, in style, comfort and professional appeal.
The meeting space was well planned; flow, high ceilings, clean, well decorated and had a professional appeal.
My hat goes off to the design team, the cleaning team, the service staff and the managers for the complete package. I have been too many places and have seen a lot of sites; you guys really knocked my socks off. Very glad I visited your hotel.
February 8, 2013
Rated 5 out of 5 by BevSG Staff At Hotel
The staff at this hotel are so caring and thoughtful. The bell person, Loic, made sure our luggage was brought to our room after our room was ready. He also provided the name of a restaurant close by for lunch. He left us a note in our room leaving his name if we needed anything else. The concierge was incredible. She helped us plan our time and suggested restaurants for dinner. She also gave us googled directions. Our visit was all positive.
August 9, 2014