Rated 5 out of 5 by mw4213 Excellent Stay
The hotel is beautiful and the staff was very friendly. Would definitely stay here again. Perfect location ... beach, shopping, restaurants, etc. Can't ask for anything more!
June 25, 2014
Rated 4 out of 5 by bobrai Great Beach Resort
I always enjoy being at the Westin Beach Resort in Fort Lauderdale. The friendly staff, their attention to detail and the hotel itself is a great getaway time of refreshing and renewal. In fact I am returning this week!!
June 24, 2014
Rated 5 out of 5 by Caramia1 Fun family hotel
Hotel is nicely updated. Rooms were comfortable and well appointed. Front desk courteous and accommodating to SPG customers. Only stayed one night but would go back.
June 24, 2014
Rated 4 out of 5 by Kathy30 Great Ocean front veiws
Everything was great, except for the required valet parking
June 24, 2014
Rated 5 out of 5 by Vittoria83 This hotel was super close to the beach
super close to the beach, great customer service and very friendly and responsive staff. Really enjoyed the staying!
June 23, 2014
Rated 5 out of 5 by Mike62013 Lanai room makes all the difference!
Went to the Westin hotel for Father's Day weekend with wife and two kids (3 & 6) not expecting anything out of the ordinary, but had one of the best experiences at a hotel.
At check-in we had the option to upgrade to a Lanai room for a fee and I decided to do it since the hotel does not have any balconies. This was key to making our hotel experience so much more fun. The fact the back of the room opens to the pool is great, but opening into a furnished patio with privacy curtains is Awesome. The room also had a mini fridge for personal sodas and juices.
The service at the hotel is fantastic and very friendly - specifically the pool service. The Spa was very nice and gym had all the amenities.
Location is perfect. Bridge to cross the street to beautiful section of Ft Lauderdale beach (not crowded) and 5 minute walk to Beach Place for some fun restaurants and shopping.
We used the kids club for some alone time, and Judy took great care of our little ones who were excited to go both times - once on Friday morning, then on Saturday night.
The only issue we had was a long wait for our food at breakfast and not getting items we asked for.
All in all a very pleasurable mini vacation away from home.
June 17, 2013
Rated 3 out of 5 by Sperry8 Good Hotel - but excessive extra fees charged
The hotel is right on the beach. That's what you are paying for. The lobby is nice and so is the pool. The ocean front views are wonderful and the corner ocean front views are even better.
Sadly, so much of that was ruined during my stay due to excess charges that are not shown when making your booking. Parking is $25 per night. There is no self-park and no other option in the area. And this fee is not shown anywhere on the website - you just get hit with hit when you arrive. At least the valet parkers are the friendliest bunch of people I've ever met.
Internet is $16.95 per night. Luckily for Platinum members its free. But if you're not Platinum, $42 extra per night for parking and internet. That's simply outrageous.
Due to the hotel being full on the night I arrived, I was not upgraded. However, they did state they'd place a note in my res to see if an upgrade was available for my remaining nights. I guess it wasnt - as I never heard back. The corner ocean front room had amazing views - but was very small. And the bathroom toilet seat was broken as were the lights in the bathroom. I was there for 3 days - and they were only able to fix the seat. They didn't ever get around to fixing the lights.
June 22, 2012
Rated 4 out of 5 by Renae43 This hotel had very friendly staff!
Staff was great! Very responsive to my needs. Room service was quick!
June 23, 2014
Rated 5 out of 5 by DG22 Great resort hotel!
As always, the Westin Beach Resort provided a great stayvacation!! Would recommend to anyone
June 23, 2014
Rated 2 out of 5 by tracikik I was disappointed this time
I am a starwood preferred member and I had booked a room with a king bed. There was some mistake and I got a room with two doubles. They also, put me on the 1st floor. The concierge said she would move the room to a different floor, so it would be better. NOT.....she put me on the 4th floor, next to the emergency staircase door, and I had no balcony, but rather a window view of the top of the roof. Next to my window was the airconditioning units, which kept me up all night. Next, the tv did not work. I couldn't rent any movies. Also, the salmon I ordered was so dry it tasted like a shoe. I have stayed at this hotel several times, and I have always loved it, but it has gone downhill, and I don't think I will return.
I stayed for two nights and I paid over $800 for this terrible experience. Wow!!!!
February 27, 2014
Rated 4 out of 5 by McGraw Nice location for a beach holiday
The hotel is perfectly located for the beach. The staff are great and our maid Carling and Molly on reception deserve special praise for going the extra mile to make our stay a great one!
June 22, 2014
Rated 1 out of 5 by GrayCPA Not Happy
I was not happy with the reservation. I changed the reservation with the hotel actual prior to my arrival and I was told to use the same confirmation number so upon my arrival, no change showed in my reservation. I was told by Hotel Actual Reservation folks that I was wrong and that no change had been requested since I did not have a new reservation number. ( I reserved an ocean view room but I got to look at the parking deck.) Many of the amenities I was told to expect for my wife, discounts on the spa treatments etc., never materialized. To compensate for the parking lot view, I was told the Internet would be comp’d but instead, I was charged about $20.00/night ($9.95+tax for my Ipad and $9.95+tax for the computer)
The furniture in the room was stained(with who knows what), chipped, just basically worn out.
Not worth $490 for two nights. And when did Hotels start thinking it is OK to charge $25.00 per night to park a car?
December 9, 2011
Rated 3 out of 5 by jechho A bit disappointing
Managed to snag a platinum suite upgrade during the holidays at this hotel, but that was also one of the few highlights.
Our biggest issue was noise problems. Both staff and other guests were slamming their doors so often and so loudly that I at one point was about to go crazy. The gap between the door and floor did not help, and the construction seemed poor because the walls were shaking when doors were opened and closed. I guess it always depends if the guests next to you are considerate (we had a family with three rooms that treated the hallway as their own), but I would have expected better from housekeeping and other staff members. All in all this hotel is in desperate need of soft close mechanisms at their guest room doors.
You should also consider avoiding anything on a low floor in the south tower, as the very busy street outside are VERY close to the hotel. Yes, you may loose the ocean vierw if staying in a non-ocean room, but without balconies AND the high traffic noise when the french window is open, it is not much to write home about anyway.
The gym was okay, but two of the treadmills were out of order all the five nights we stayed.
Breakfast area was a disaster, and I would have eaten elsewhere if I had not picked the platinum continental breakfast. People were standing in long lines every day, the buffet selection was poor and continental package got boring after a few days. But no substituting items was allowed. (BTW First time ever I have seen a continental breakfast that did not include toast, was charged extra for that) The food quality was also very poor. E.g. the croissant was dry, the yougurt tasted nothing (they did not even have non-fat yougurt) and the grapefruit juice far from freshly squeezed. A lot of poeple were complaning about the lines and the food, the waitors were rather stressed and all in all it was a bad start of the day for both guests and the hotel.
Would probably not return, even in low-season.
January 21, 2013
Rated 5 out of 5 by Platinum7 Staff saved the day!
Hanly from the VIP team came to the rescue when I had difficulty scanning some documents in the business center. She went above and beyond to assist and find a solution for me. She also suggested trying the sushi at the hotel which was awesome! Super friendly staff, great accommodations. Suggestion to management,,,,staff the business center properly to prevent future issues as I went during published staffed hours and no one was available there. Also promote Hanly....she is awesome and I know as I travel 200 days a year!
August 28, 2013
Rated 5 out of 5 by Edgreg Very Enjoyable Stay
We thoroughly enjoyed our brief 3-night stay. The room was beautiful, clean and comfortable, although we found the beds too soft for our liking. The staff was courteous, professional and very helpful, especially Violina at the pool bar and Kevin in charge of chairs and towels also at the pool. We would definitely stay here again.
March 22, 2014
Rated 2 out of 5 by ZLo1 Hotel facilities and room did not meet my expectations and service was poor.
The rooms were small with no balcony and no tub.
Service was questionable, I stayed to celebrate a 6th year wedding anniversary and no gestures from the staff were taken to acknolwledge that. Also even though I am a preferred Gold member upgrade was denied as well as they did not place me on a preffered starwood floor. Staff was very snobby because the room had been reserved with starwood points.
I have been a loyal starwood member for over 7 years and never have had a negative experience except for this one. I would NEVER recommend this hotel.
November 29, 2011
Rated 3 out of 5 by GPFBill little worn out
Hotel is a bit dated and a little worn out. Needs capital investment in all common areas. Electricity failures and poor AV support to the conference I attended. I was billed for 2 days of valet parking and HAD NO CAR! 3 phone calls to correct bill and still no confirmation the bill would be corrected.
June 16, 2014
Rated 1 out of 5 by Donna7 Will Not Stay At This Hotel Again
The room was mediocre. Lighting was poor and a light was broken in our bathroom. Paying for basic amenities is ridiculous. $10.00 a day for WIFI that every coffee shop has for free is just wrong. And paying $25.00 a day to park your car felt like blackmail. Just let us park ourselves in the garage. There are no decently priced restaurants on premises either. All in all we felt ripped off by this experience.
October 5, 2012
Rated 5 out of 5 by JZ2012 Great Resort
My wife and I had a wonderful stay at the Westin. Great views of the beach. They offer chairs and umbrellas at the beach and towel service. The rooms are high end Westin with great beds and bath.
The staff was also fantastic. We did not walk by a single employee who did not look us in the eye and offer a greeting and ask if we were enjoying our stay. You could tell the staff here truly cares about you.
July 3, 2012
Rated 5 out of 5 by misskatie Loved the friendly service!
I spoke with several associates over the phone prior to our arrival. They were all very friendly and extremely helpful. At our check-in, Ronavia was friendly, professional, and very helpful. The pool staff was very attentive and just wonderful in general. The facilities and grounds were immaculate. Loved the workout facility (one of the best I've seen) and the in-room starbucks coffee brewer!!
December 19, 2012
Rated 5 out of 5 by buddylee clean HVAC
I suffered a cross contamination with an assistant living facility in regards to my mother. Needless to say it was HVAC which is air mold thru the system. Your hotel room had the cleanest air and you are in a high humidity area and I figured there would be some problem. None. Thank you for a clean air hotel
January 20, 2014
Rated 5 out of 5 by marivi44 Spectacular Ocean View
Great Ocean View!! Very nice to wake up and be able to see the sunrise everyday.
Room Service staff were very nice and food delivery was FAST!
June 16, 2014
Rated 1 out of 5 by massshipcruiser Spoiled food
I stayed at the Westin Beach Resort on 11/16/12. The hotel was nice but had a bad experience in the room. When we went to use the room refrigerator it was filled with rotting food from a previous guest who used the room. Based on the decay it had to have been more than a week since it was all moldy. It stunk up the room pretty bad. When I called the desk they sent someone up with a new refrigerator. I explained that it wasn't broken but needed to be cleaned out and room sprayed for smell. The guy who cleaned it out was nice. The front desk and the hotel didn't comment on it or mention it on check out when I brought it up. They had nothing in there computer. I would assume they could have said sorry of offered a new room or a discount but they offered nothing. This incident makes me wonder what else might be overlooked. To date I have not heard anything from the hotel after returning form vacation. Very poor sevice in my opinion for a returning customer.
November 25, 2012
Rated 2 out of 5 by MirlaM some staff had a very bad attitude/food was not good
after changing my room, I was first placed in the new building, which was an very long walk from the entrance I finally got a very good room (handicapped, but therefore big).
I ordered room service several times,food was cold on arrival (2 eggs at breakfast) or uneatable ( hamburger and club sandwich) I was offered breakfast at Shula's that was fine, except that one time they did noit bring me what I had ordered!I later had breakfast and dinner at the W next door which was great ( and cheaper!!).the valet parking is ridiculous,the extra charge for it even more ridiculous, as is the $11 charge for my friend who had picked me up from the airport and parked her csr just for 10 minutes. The different charges for internet ( fast and slow) also ridiculous, the housekeeper who came in without knocking and then argued it was on her list to come in w/o knocking! the other housekeeper who refused to open my door, after my keycard did not work, even after she had called security and asked for my photoid which I provided, she could not read!!!And she was very rude about it! I could park in rhe handicapped area b4 the hotel but was constantly challenged about it, and the valets constantly blocked my entrance to the hotel, when I wanted to come in. No, I will not stay in this hotel again, The only good staff were Esau, and the staff at Shula's, they cannot help that the food was bad. next time I will stay at the W, where the rooms are more expensive but the parking is free, and the food is great!
January 14, 2012
Rated 5 out of 5 by NVR2L8 Excellent customer service!
From the valet attendants and bellhops to the front desk and pool attendants...best service I have ever experienced! Everyone was friendly and helpful and the location is great with convenient beach access. Would recommend to everyone for a relaxing getaway. The Lanai room was perfect!
August 21, 2013
Rated 4 out of 5 by guest23 Room and hallways
Surprised by the dirty and stained carpet and office chair in room and hallway S-14th floor.
January 30, 2014
Rated 4 out of 5 by MelJac Great location, a little worn
This our second time staying at the Westin Beach Resort and Spa and the location can't be beat. Based on other Westins where we have stayed, it appears the hotel is a little worn. The chair covers at the pool were yellowed and stained and we had a railing in our tub that was missing a cover. There were little things and overall we love the hotel and location - we will be back.
June 10, 2014
Rated 5 out of 5 by Dinkey Wonderful Hotel and Staff
We had an excellent visit to the Westin Beach Resort & Spa. Upon check in, Brandon was very friendly, asked about our trip down and was able to accomodate us in a wonderful room. Every encounter with the Bell staff was positive as they offered bottled water before and after my morning jog and even offered to dispose of any garbage we had in our car. The staff is very proud of their resort and it shows in their actions.
June 9, 2014
Rated 2 out of 5 by KCRMWC Not what I was expecting
Unfortunately, my 5 day vacation was spent in a conjoining room with paper thin walls. After several calls to security, the two teenage girls stopped screaming at their mother. I continued to be able to hear every word they spoke, drawer they opened and shower they took.
On top of this, the pool area, that appears delightful on the website was over crowded, quite dirty with sand all in the pool and the ocean view was blocked by a dirty glass wall.
Only 1 of my 5 days on the beach were there actually chairs to sit in. After being told I was a SPG member who qualifies for 2 complimentary chairs, there were none available in reality.
While the breakfast choices were amazing, the rest of the food on the menu leaves quite a bit to be desired. Over dressed salads, incredibly dry a charred chicken are just two examples.
To make matters worse, when I requested to check out at 2:00 instead of 11:00 I was asked to spend an additional $50 to do so. Really?? After staying for 5 nights, eating almost every meal in your restaurants and paying for 3 spa treatments, that is the THANKS I received. Sure enough, there was even room tax added so make it 60 for three hours at the end of my trip.
Needless to say, I will not be going back and will strongly consider options outside of Starwood after this experience.
January 5, 2012
Rated 4 out of 5 by tchmail nice stay
overall good stay..
need casual restaurant that is open later..kitchen closing at 730 in casual restaurant forces late arrivals to go outside the hotel.
need to do a bit more cleaning in the shower for pink mold in grout,, room 507
January 10, 2012