Rated 2 out of 5 by JJM3 Disappointing first visit to Westin Snowmass
Our very first "point of contact" at the Westin Snowmass was positive. The valet team is very organized, works hard, and is courteous. At check-in, I was told that a room upgrade was unavailable due to high occupancy, which I understand. The staff member also informed me that there was a roll-away in our room for my 6 y.o. son who was joining us the next night. It wasn't there when we got to the room. While I often participate in the Green Choice program, it is not applied uniformly across the country. I'm used to that. However, this property explains AFTER you participate, that housekeeping won't enter your room at all if you participate. So, we didn't have the bottled water replenished, no coffee supplies replaced, the bed unmade, etc. The Starbucks card was never delivered. When I called down that evening, I was told I was welcome to come to the front desk to get it. I waited until the next morning because it was late and honestly, I just didn't want to trek back to the front desk, as we were on the sixth floor of the building farthest from check-in. On the next morning, the front desk didn't want to give it to me because it was the day of departure. I explained that it was for the day before and she was still reluctant to provide it (but did). Overall, my first stay at a Starwood property in my home state was very disappointing.
July 29, 2014
Rated 4 out of 5 by kscopes this hotel is in a great location
Snowmass in the summer is a fabulous place to be. The hotel is very nice and has great views and services. I was a bit dissapointed that I was told there would be no platinum upgrade due to being totally full. I had made the reservation only minutes before checkin and there were many rates and rooms available and this was at 7 in the evening.
July 28, 2014
Rated 5 out of 5 by MoJo73 This hotel is complete.
I've been to the Westin Snowmass 4 times because its the perfect mountain resort. I've always had a great stay. The rooms are pleasantly fresh and bright. They provide a wonderful place to relax. Near the lobby, there's an open area where we sit facing the great fireplace and recall all the outdoor fun we are having. The staff members are wonderful. This is a great place to experience the outdoors.
July 26, 2014
Rated 5 out of 5 by EGRAN Checkin
The check-in agent was extraordinary. As the result of her warm welcome and helpfulness, I decided to stay a second night - and then to return for a third night.
Also fabulous were the valet parking guys and the maiin floor bar attendant.
By the time I came back for a third visit, it was was like being welcomed home. Bravo!!
July 25, 2014
Rated 5 out of 5 by Sudy88 Lovely Hotel
This is a very classy and comfortable hotel. The staff was outstanding. I was there for a conference and the facilities and refreshments were excellent. The only drawback is that the hotel is built on the side of a mountain, so there is a lot of horizontal walking to get to certain amenities and facilities rather than simply riding an elevator up and down. This might be difficult someone with mobility problems. Otherwise, this is an excellent hotel and I highly recommend it.
July 23, 2014
Rated 3 out of 5 by mk6067 Bad Parking
One evening we returned to the hotel to find the parking lots full due to a concert. We were told to park in an alternative lot a few miles away and take a shuttle back to the hotel. At the alternative lot there was a sign stating cars could not be left overnight. I had to take a shuttle back to the hotel, wait for the concert to end, then take another shuttle down to the alternative lot and drive back to the hotel. There was no prior notice about the parking problems.
July 21, 2014
Rated 4 out of 5 by Steamboat The weak link-Staff
Room unavailable til 4:30. Check-in poorly handled. Concierge needs training. Off-site parking full of trash. But, room was lovely & well appointed. Once able to avoid the entrance and lobby, our stay vastly improved.
July 21, 2014
Rated 5 out of 5 by Raven94 Great Stay
Great hotel and even better staff - we felt pampered and were able to relax in ways we have not been able to for years. We will definitely be back.
July 21, 2014
Rated 5 out of 5 by Kipopa Extremely satisfied with the hotel
The hotel was close to numerous trails for hiking and biking. Adventures outside the hotel - such as whitewater rafting - were easily booked and accessible. I never ran out of things to do! When I was in the room it was comfortable and well maintained. One small complimentary bottle of water each day was an extra plus I appreciated. Can't wait to visit during ski season!
July 21, 2014
Rated 5 out of 5 by JoeD48 Visit with family
The hotel was great, and the staff was even better. From the minute that I arrive, the staff was attentive. At check-in, the staff members were very friendly and courteous. When I made the reservation, I asked for a certain floor and view, and my request was accommodate. When I asked for assistance for some outside activities, the suggestions were excellent... The hotel and its staff were beyond my expectation.
A visitor from Connecticut
July 15, 2014
Rated 5 out of 5 by Nilla6 customer service at its finest
From the valet to the front desk, all were delightful hosts helpful and friendly!
July 15, 2014
Rated 4 out of 5 by anne1959 This hotel has a great location right on Fanny Hill.
It is a true ski in/ski out in the winter and has beautiful views of the mountain in the summer.
July 12, 2014
Rated 5 out of 5 by Sauns Enjoyed our stay with a few exceptions!
When I made the reservation, it was noted that we would have a deck (we were in 344 with no walkout) ...
The "treat" machine on the third floor was not in working order.
We thought the resort fee was a little pricey because we drove from Fort Collins and did not use anything except the internet connection and newspaper.
The amenities in our room were great (including the "green" electricity)!
Enjoyed the Starbucks because your complimentary coffee is way too early for most guests who are there for some down time.
Housekeeping knocked on our door at 8:00 AM both mornings.
July 12, 2014
Rated 5 out of 5 by Fletch111 Great Experience
We just stayed at the Westin Snowmass with our three boys and had an absolutely wonderful time. The staff was very helpful, the food was great, and the location was perfect for relaxing and outdoor activities. We will be back!
July 9, 2014
Rated 3 out of 5 by smokescreen Bathrooms from the 80s with a 21st Century Shower head...
Overall, the location and the amenities are fine, however the bathrooms are a major problem, and far below the standard that should be expected for a hotel of this quality.
the manager was great, and a pleasure to deal with; however, there's nothing he can do about the fixtures from the 80s, and it's a shame.
July 9, 2014
Rated 5 out of 5 by TuriKim Highly recommend
Hotel is beautiful, and staff was extremely courteous and accommodating -- from the front desk to the valet to housekeeping...
July 8, 2014
Rated 4 out of 5 by LB0411 Room was not cleaned ONCE over 3 days
I booked this hotel as a surprise get-away for my fiance's birthday. We stayed three days and very clearly stated we did NOT want to Go Green. Using a great deal of points to stay here (I'm a Preferred Guest), we wanted to enjoy the nice Hotel Experience with a clean room, fresh towels, etc each day after hiking. When returning briefly to the room, I noticed it had still not been cleaned after our hike. This was around 2-3pm. I called down and spoke to ERIN the concierge. She assured me she left a note for housekeeping who would arrive shortly. We left the hotel to get food - when leaving I stopped at the front desk to duplicate my request with another employee. I told the same thing to the Front Desk woman to cover myself, thinking out of Two ppl, one will tell housekeeping. She assured me she would leave a note. We returned at 7pm and the room was not clean. I called Erin again who said she was sending someone right away - nobody ever came. We had no new sheets, towels, the room was dirty. I called at 10pm to let her know unfortunately we were going to bed and nobody ever came after three requests. After three requests with two different employees I was upset nobody would accommodate us. Being a Starwood Preferred Guest did nothing for us, what a waste of points. When checking out I let 'Sky' the manager know given his staff was fairly unreliable, he said he would comp me the 1500 points for 'going green' since we did not request it - but given my 3 requests, he'd comp another 1500 for the trouble. When checking, I have only received 1500 points....nothing else! I loved the hotel but very poor customer service. I would like to see the remaining 1500 points I was told I'd receive.
July 8, 2014
Rated 4 out of 5 by Mather Work trip
All was good except for I felt like that younger staff (especially around valet) weren't as helpful and friendly as they could have been. When I'd need something to do with the car, they made it sound like I was inconveniencing them and that was a foreign feeling at a Starwood property.
July 7, 2014
Rated 4 out of 5 by BJW2 Off off season
conference facilities and staff were great, and breaks/snacks were always well supplied and cleaned up. One room, for reception, was very HOT- greater than 90 degrees and the reason was probably that the thermostat had a dead battery-- it said so, however staff were asked at the beginning and the battery issue, which is an easy fix, pointed out to them, but nothing changed. Other parts of the hotel were frequently hot as well. Better signage and directions to the rooms would also be helpful as things like, floor 5 goes all the way back but there are steps involved would be good to know when your are dragging luggage and several attendees had trouble finding their room. staff didn't always know, but I realized they are seasonal and new. It was very frustrating to have hours listed for restaurants that didn't apply- the brew pub was supposed to be open for lunch and wasn't, the hotel restaurant wasn't ready for lunch service when they were supposed to be so they sent me up to the bar with pretty much the same menu where I waited 25 minutes for a sandwhich- they obviously weren't ready either. a daily board with when which restaurants are ACTUALLY open would be helpful.
July 1, 2014
Rated 5 out of 5 by Bling54 Great location to vacation
Our stay was a great experience ! The staff was outstanding and very helpful ! The room was very comfortable and clean!!
June 30, 2014
Rated 4 out of 5 by cheese54 hotel has a good location
easy access and centrally located
June 30, 2014
Rated 2 out of 5 by evren I can not advise this hotel to anyone
I saw Mouse in my hotel room . My room number was #342 . When I describe to my problem to recepcion , they were very cool and told me need to wait housekeeping :(
After 10-20 minutes, recepcition manager came with me and checked to room and they changed to my room but they should be check to my room immediately, didn't say waiting to housekeeping.
June 30, 2014
Rated 5 out of 5 by HighProfiler ABSOULTELY AMAZING & BEAUTIFUL!!!
I stayed at this property during Aspen's Food & Wine Festival to celebrate my birthday as well as work. The staff of this hotel went above and beyond to make sure that my surprise birthday was a success and that I was truly happy and accommodated. I love everything about this place. Location is also perfect and only about 20 minutes from Aspen.
June 25, 2014
Rated 1 out of 5 by JanisJ Many Things Wrong With This Resort
We arrived at the hotel, tired from our long drive to discover that there is--no--place to park your car! (They charge $20.00 a day for Valet parking). When we finally got to our room, we discovered it was the -wrong-romm (had requested a private balcony) and there was a fruit bowl, full of dried out berries-with a card addressed to a different person. They changed our room and we were finally able to go down stairs for dinner, Snowmass Kitchen, around 8 pm. We waited 40 minutes to get our, expensive, dinner with inattentive wait staff. Should I go on?
June 24, 2014
Rated 4 out of 5 by Johnny291 Great hotel
Only downside was the long walk to our room.
Service is at the level you expect.
June 23, 2014
Rated 2 out of 5 by Rosie14 Won't stay here again.
First night had to sleep with an overhead light over the closet because nobody knew how to turn it off. It was like sleeping in the broad daylight. Second night,the air conditioner was not working and they sent a maintenance tech to repair.
Night Bartender in lobby bar was not only inept, but would disappear for 5 to 10 minutes at a time, even though the bar was full of patrons.
And, for some reason they have chosen to hire front desk clerks whose accents made it imposssible to understand. One young man who I believe was German, could barely speak basic English.
Room was not re-stocked with sweetners and creamer for coffee.
Restaurant opens at 5PM, so if you want to have an afternoon snack, you have to go to the lobby bar.
This is a hotel that we would never under any circumstances choose again.
June 22, 2014
Rated 5 out of 5 by Russ2014 Beautiful Hotel, Site
This hotel is far enough away to be off the normally beaten path but close to all the amenities you might desire for a summer getaway. I can imagine the the winter gets crowded.
June 17, 2014
Rated 3 out of 5 by pmcolorado Good location, older property
The location right at the Snowmass mall is great, however in the summer not every restaurant and shop are open. It is obvious that this is an older property. We had exposed copper pipe in our room, and the ceilings were super low! I am only 5'4" and could touch the ceiling in the hallway and bathroom without even standing on my tip toes! We joked throughout the weekend that we were in the Hobbit wing of the hotel. Lots of cleaning supplies, giant laundry tubs, and maintenance materials left out all over the place, all over the hallways of the hotel. The room and bathroom were nice enough, just nothing special.
Check in took forever as they were training a new front desk employee. I didn't mind being the guinea pig, but English was not his first language, nor was it the first language of the person training him, so it took a while for them to communicate ... meanwhile I am standing there! One thing they neglected to tell me at check in was that you need to insert your key card into a slot inside the door of your room for there to be any electricity. I freaked out and almost called to yell and someone and ask for my room to be switched before I figured it out myself. Would have been nice to have been given a heads up about that!
June 16, 2014
Rated 4 out of 5 by HikingGirl The staff was wonderful
Colorado native that has never been to Snowmass and absolutely loved it! The staff was super responsive, providing us guidance in terms of dining, hikes, shuttle service. This was a great experience and my husband and I will be back!
June 16, 2014
Rated 4 out of 5 by SSH1 Super remodel
stayed in the pinnacle rooms with beautiful mountain views - very clean with excellent remodel job. fun location in the upper Snowmass village. nice lobby bar and restaurant too
June 10, 2014