Rated 3.8 out of 5 by 539
Rated 5 out of 5 by pennbee Great stay!
Pros - staff is top notch from top to bottom. Rooms are well appointed and clean. Realize you are paying for the ambiance and location (YOU ARE RIGHT ON THE BEACH) rather than a fancy / big room. I think this hotel has the best public spaces (lobby, beach bar, etc.) and best location (near the beach and top shopping).
Cons - the pool is a bit small and outdated. Hard to get a poolside seat once hotel is full.
The staff is the best from the valet to the general staff. Roxanne H. is a standout did a great job to make our stay awesome.
Rated 5 out of 5 by SPG1 Great stay!
Despite a number of non-positive comments and the somewhat average rating (3.8 / 5) on this website, I have nothing but good things to say about the hotel, all staff and platinum recognition. Our room was immaculate and the housekeeping excellent - as soon as we left each morning our room was quickly made up and refreshed whenever we called. All requests were quickly accommodated and the platinum continental breakfast was better than that of many other SPG properties. From lunchtime to late evening there was live entertainment in one or more venues of the hotel making for a very relaxing stay.
Rated 5 out of 5 by Marwank Thank you Paul
Great hotel best location.
Service was excellent. From the moment we stepped in until the time we checked out, we felt welcomed and the service was warm and inviting. Special thanks to manager Paul Gausi for his excellent service
Rated 5 out of 5 by Mahina808 LOVE THIS HOTEL!
THANK YOU MOANA :) Your staff was FABULOUS! You folks took really good care of my family when we were checking in. Our room at the time wasn't quite ready yet, but the Guest Service Agent knew my 2- year old was tired and wanted to go straight to the room. (I forgot his name) was really quick in taking care of us and finding a room ready to get us on our way to rest. Our room was GORGEOUS with a breath taking Ocean View and newly renovated. Mahalo Nui for EXCELLENT SERVICE and stay :) Will come again soon..
Rated 5 out of 5 by GML1989 Why We Keep Coming Back!
We have been staying at The Moana since 1989. We keep coming back because of the people, who we consider our Hawaiian Ohana. The hotel is magical and in the best spot on the beach! We can't wait for next year!!
Rated 5 out of 5 by echo19 Favorite SPG hotel.
Fantastic property located on Waikiki beach. Words cannot describe the experience you get when staying here.
Rated 5 out of 5 by Chris158 Staff made all the difference
I had a few issues that needed to be resolved.As a Platinum I expect some support . The assistance I received was exceptional .A big thank you to Stephen Korichak,Paula Kowalski ,Janice and Pierre .
They are all a credit to the Starwood organisation .I will be returning to this very gracious hotel.
Rated 5 out of 5 by Sph2329 Great location
Grand hotel with a terrific location