The Westin New York Grand Central

  • 212 East 42nd Street
  • New York,
  • New York
  • 10017
  • United States
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This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 21 years or older with photo identification to reserve a room.

Rated 3.9 out of 5 by 532 reviewers.
Rated 5 out of 5 by Great first visit experience First visit to New York City and stay at the Westin. Everyone was very helpful and friendly. Room was very clean and comfortable - slept great. Traffic noise was loud during the weekdays - quieted down by early evening. Very quiet over the weekend. June 24, 2014
Rated 2 out of 5 by Not happy I wrote an email to the manager of the hotel as our experience from the start was disgusting, no customer service at all, a bad experience! June 24, 2014
Rated 3 out of 5 by Poor customer service The room was not checked prior to move in as there was wet carpet from a leak and we could not get in touch with maint. Switced to a different room with only one bed and asked questions related to why we needed two beds(we were two woman) and not getting clean towels and told the ones we had were ok. Heard profanity from housekeeping in the hallways. Manager did not call us as promised when we were placed in our 3rd room. He said he wanted to be sure all was ok. May 27, 2014
Rated 5 out of 5 by great location, good value, friendly staff Rooms are very clean and comfortable. Hotel staff and concierge very friendly and always willing to help with anything we needed. Hotel bar great place to relax, sip a glass of wine or have a hot coffee or tea after a long day of sightseeing. June 23, 2014
Rated 4 out of 5 by WESTIN STAY Second year in a row staying there and was good as usual. June 24, 2014
Rated 4 out of 5 by Westin New York Great hotel,except no expalair or A/C in bathroom/toilet.Apart from that very good. June 24, 2014
Rated 5 out of 5 by TravelerGermany Quick efficient Check in, very friendly staff! Quite room, nice Upgrade to corner room. Beds very comfy, would definetly stay again, thank you! June 23, 2014
Rated 1 out of 5 by House Keeping Issue Before leaving for breakfast we called housekeeping and request to have the room cleaned up. Upon returning around 4PM the room was still not cleaned. Went out again for dinner and the room was still not completely cleaned upon our return - Blanket on the floor, room not properly stocked….etc. Not sure what happened with the house keeping staff but it was totally unacceptable. April 29, 2014
Rated 5 out of 5 by Getaway Everything was first class June 23, 2014
Rated 5 out of 5 by Excellent Hotel This Westin is my first choice when traveling to NYC. As a SPG platinum member I have stayed at several Starwood properties in NYC. This hotel always exceeds my expectations and makes me look forward to my next stay. The hotel is extremely well maintained. The housekeeping department does excellent job keeping the rooms clean. They have a guest experience coordinator ( Stephanie ) who always contacts me prior to arrival and makes sure no detail is overlooked. This past trip was for my wife's birthday and she made sure it was a special weekend. Ever time I return I always leave looking forward to my next stay. June 7, 2014
Rated 1 out of 5 by Horrible bell staf not very friendly staff, Bell staff member Mike was rude and not helpful. He used unpleasant language with me as I was trying to valet park my car. Did not park my car with them. probably never return to this hotel. Staff doesn't care about the guests is the overall feeing I had. June 20, 2014
Rated 2 out of 5 by Spotty This past week I experienced two days of cold water and a poorly stocked room. The facility is falling down on the little things such as restocking tea and coffee, shower caps etc and at this location it was not the first time. The most concerning was not having hot water to shower for two days las t week. January 26, 2014
Rated 5 out of 5 by Great location Great NYC location with the Westin hospitality and amenities. The Westin heavenly bed is always great June 19, 2014
Rated 3 out of 5 by okay except housekeeping Upon check-in, I was told that they gave me a very nice room. However, as soon as I entered the room, I noticed the dirty towel on the floor, left-over soda bottle on the desk, and a messy bed. Called service express and was told they would send someone immediately. Waited for 20 minutes. No one came. Called again and asked for manager. This time I got transferred to a voice mail. So I had to go to lobby myself. The lady at front desk was apologetic and switched me to another room which seems clean at least.... Very disappointed experience.. February 27, 2014
Rated 2 out of 5 by Unable to provide basic requests I stayed in this facility several times in the last couple of years. At each occasion there was a problem, sometimes not that significant but other times very significant. At each occasion the issues were brought up to the staff and management and each time a promise of improvement and willingness to fix the issue was offered. Reality shows that the staff even when wiling is not able to meet these basic requests even when made as per the facilities management direction. This facility could be an excellent Starwoods example, however at the present time and from the guest perspective is not, and makes the guest start thinking in other options March 7, 2014
Rated 4 out of 5 by Great location, no SPG benefits I traveled with my husband and sister-in-law and we stayed in a one bedroom suite. It was the perfect set-up with two entrances to the bathroom (we slept in the bedroom and she slept in the living room). The hotel didn't have our room ready on arrival, but they got it together fairly quickly. The location is great...steps from Grand Central. There are no Platinum benefits at this hotel. Not even a bottle of water. No Green Choice either. A "thank you for being Platinum" is as far as it goes here. March 9, 2014
Rated 5 out of 5 by Great amanities The Heavenly Bed and Bath are really nice. The location of the hotel is convenience. We had a great experience staying there. June 17, 2014
Rated 4 out of 5 by Good overall 2nd stay in the past year with another one coming up in mid-July. GCT proximity a huge + if you are arriving by train. Room itself was average. Bathroom had a bit of mold evident and there were items left by previous guests under the bed- makes me wonder how thoroughly the rooms are cleaned.. Aside from that no issues and the late Sunday checkout is a real advantage. June 13, 2014
Rated 2 out of 5 by Good location but... I come to NY about 6 times per year and always with a group. We usually stay at the Westin Times Square but decided to switch it up and try grand central. We are all so disappointed. There are 10 of us and over dinner, we all compared stories about something wrong with each of our rooms. Overall the rooms seem to lack the level of cleanliness we are accustomed to. My room has a terrible odor, and a few of my colleagues said their room smells of smoke. This does not feel like a Westin. February 17, 2014
Rated 3 out of 5 by Disapointed with my last stay At check in my reservation was not in the hotel system despite the fact that I had received a confirmation & confirmation number from the hotel. Reception staff needs training on how to handle the situation, instead of apologizing for the mistake the staff was questionning me like if it was my own fault Finaling got a room - no water, no robe, no preferred guest amenities Towels were smelly from over drying Ice machine on my floor not working February 25, 2014
Rated 3 out of 5 by Good location, very thinly staffed Good facilities, thin staff. No water in the rooms, even on the SPG prefered floor June 13, 2014
Rated 3 out of 5 by Could have been better Positives: - Location - Cleanliness of room - Comfort of bed - Helpful concierge service Negatives: - Have not received a room upgrade I expected as a gold member - Asked for a quiet room, away from elevators, and was given a room right across the elevators hall !? - Quality of sleep was hampered by noise from hall - Shower lacked water pressure/volume May 28, 2014
Rated 5 out of 5 by Early check in The extremely kind and efficient lady at the front desk, Lilly, went out of her way to accommodate, ( our earlier), request for an early check in time for health reasons. My son has Cystic Fibrosis and needed to do a breathing treatment upon arriving to the hotel before we set out to explore the city. I hope that you will recognize Lilly, as being an exceptional employee, as this guest really feels that she is August 15, 2013
Rated 5 out of 5 by Front Desk Staff Very professional This property has everything I would expect from a Westin/Starwoods hotel. Clean, current and comfortable. I am always greeted by a very friendly and professional staff. Diedre (spelling?) is particularly friendly and welcomes me by name and with a smile and warm conversation. May 2, 2014
Rated 5 out of 5 by Excellent position and very comfortable The room we've had was large and with a beautiful view of the city. Staff always kind and quick to assist. The hotel is located just 10 minutes (walking distance) from Times Square and is an excellent starting point for any visit of place in NY June 7, 2014
Rated 4 out of 5 by Great Hotel Very nice hotel with clean rooms and nice amenities. June 9, 2014
Rated 4 out of 5 by Westin Grand Central Required 2 requests to be fixed: 1. Fix TV remote which was not working 2. Temperature in room was VERY cold and heat adjustment not working June 7, 2014
Rated 4 out of 5 by pillow I prefer a softer/down like pillow. There were only these modern, narrow, more firm pillows with an even more firm one in the closet. Also, the bed seemed a bit more firm than the typical Heavenly Bed, like it was missing the fluffy mattress pad. Otherwise, the stay was good. Gym was well equipped and air conditioning was quiet. June 5, 2014
Rated 2 out of 5 by Better Value in NYC Did not have room ready when arrived, had downgraded room available at 8pm at night. Not something good for a family. Facility is good, just don't expect timely service. January 6, 2014
Rated 5 out of 5 by Excellent Excellent value from all aspects. May 2, 2014
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