Rated 5 out of 5 by Pacouple Beautiful Property
What a wonderful experience. We were updgraded to a 2 bedroom suite which really made the trip that much more special. What a treat! The facilities are beautiful, the view wonderful and the front desk staff so kind, helpful and accommodating. We read poor reviews about the housekeeping and would agree to some degree as it appeared the carpet had not been vacuumed, lying right in plain sight was a hair band which would surely have been sucked up when/if the vaccum were run. Also we elected to go green and take the SPG points, but by the third day we had to take the toilet paper from the other bathroom as we ran out....we thought housekeeping would still come to check that type thing, just not change towels and sheets....so I would say housekeeping is a bit lacking. Overall though we throughly enjoyed our stay and will visit again.
April 29, 2014
Rated 2 out of 5 by ChefNathan Nice property, needs the staff to match
As we arrived the property grounds, lobby, and overall appearance was beautiful. The front desk staff was welcoming and friendly. The room was very clean and the views were excellent. Then it all ended. The food and beverage staff was unpleasant and rude. The food was disappointing and not worth the price. The bar was under stocked (did not have 3 of my selections) and the staff were like zombies, no personality or attention to detail. I walked down the way to another restaurant not associated with the property and it was night and day - awesome drinks and service. So my advice stay but don't play. Service is the key to success, and this was not successful experience. Westin let me down for the first time ever.
April 11, 2014
Rated 5 out of 5 by Mo21 New Year's Eve
We very much enjoyed our one night stay. The staff was exceptional. I would recommend installing a clothes hook on the inside of the bathroom door. Also our banquet meal was very tasty but not hot, just lukewarm.
January 2, 2014
Rated 5 out of 5 by Chad30 Resort vacation
The level of service at this property was excellent. The staff was extremely customer service oriented and the best I have experienced from the check-in attendants, to the restaurant staff to the house keeping.
January 2, 2014
Rated 5 out of 5 by AdmiralBH Wonderful experience
Simply put, it is an amazing Starwood experience. Everything from valet to check in to the room was excellent. The entire crew went well beyond expectations. Thanks to Eric the GM of this great property
January 2, 2014
Rated 2 out of 5 by seg1201 Not worthy of the Westin brand name
The property itself is nice and the rooms were what you'd expect from a Westin, but the service was horrible.
-Tried to check-in at 3PM. As a Platinum guest, I'd expect to have a room ready. Instead, I was told it would be a "few minutes", which turned into 90.
-All the clocks in the room were wrong, the shower wand was pointed outside the shower and soaked me and the room when I turned it on.
-The gym was small, there were no towels, and it was very smelly.
-There were no towels at the pool. Guests were told the policy was that they had to go to the lobby to the front desk and "sign them out". If there were people waiting to check in / out, guests would have to wait in line in their bathing suits.
-No vending machines, and the "store" is a couple of shelves and a tiny fridge.
-Bar is very nice, but last call is 11:30PM on Saturday.
-As an SPG Platinum member, I'm used to free bottles of water daily. In three days, we received a single bottle, and were charged $4 for it (even though it was marked complimentary)
-Hot tub and pool had way too much chlorine. No showers at the pool to rinse off.
January 4, 2014
Rated 5 out of 5 by mimi2 Highly recommended for peace and quiet
Isolated from crowds and traffic, serene environment. Food was excellent. Boat ride to Fort Myers is a great way to spend the day. We had a 2 bedroom apartment which was impeccable and complete with amenities.
December 25, 2013
Rated 5 out of 5 by palmtrees4me What an unexpected pleasure!!
Absolutely gorgeous hotel! Couldn't ask for anything better! Very nice experience from the moment we walked in! Staff was so friendly and accommodating! But, nothing is perfect! Our complaints would be the $15.00 a day resort fee (which actually turned out to be $16.95), & the very over-priced restaurant ( I believe it was called 92 Marketplace, or something like that). Also, they tell you about the water taxi to Ft. Myers Beach, but, the problem is, it only departs once a day, @ 9:45 A.M.!! Big letdown!! It is truly beautiful though, and we probably would stay there again.
January 24, 2014
Rated 5 out of 5 by Marci Great Place to Stay
The Westin Cape Coral Resort at Marina Village is the BEST place to stay in Cape Coral. The hotel staff were very friendly and accommodating. The Heavenly Bed provided a great nights sleep. The view from the balcony was wonderful while sipping on a cup of Starbucks coffee. Great place to stay!
March 25, 2013
Rated 5 out of 5 by bscott Beautiful Hotel
This hotel is beautiful inside as well as outside. We had a two bedroom suite that contained every possible amenity. We even had a full size washer and dryer and complete kitchen. Will definitely return for a longer stay. The staff was pleasant and helpful with every request.
January 11, 2013
Rated 5 out of 5 by Dillon48 Great hotel with fabulous restaurant.
I was very happy with the beautiful environment and very cordial staff. I was most surprized by the quality of the restaurant: Marker 92. The food was excellent. Wine selection very good. The staff friendly and helpful. A real "treasure!"
February 13, 2013
Rated 5 out of 5 by Flatrip313 Excellent stay
Our 5 day stay was great. The room, the hotel and the quiet were terrific. E.J. and Lance greeted us on our arrival and were enthusiastically helpful and pleasant setting the tone for a wonderful stay. Thanks.
March 25, 2013
Rated 5 out of 5 by KevinCPA Great Views!
The room was better than we could have ever imagined. They had me with the large screened in porch; would have slept out there if there was a bed. The views of the bay were breathtaking!
March 30, 2013
Rated 5 out of 5 by AprilEMC LOVED EVERYONE at this property!
I was beyond pleased. This hotel exceeded all of my expectations. Andy, Vivienne, Rachel, Mike from Brooklyn and last but certainly least Tosha were all phenomenal.
January 12, 2013
Rated 5 out of 5 by samantha1085 awsome place
we enjoyed the stay and all the things to do. we enjoyed the restaurant. the view was beautiful and we loved the waslk around it.
February 18, 2013
Rated 5 out of 5 by joeski1973 Awesome, Awesome, Awesome
Place is a 5 star. The rooms are great and the staff is even greater. I love this place and we will return in the future.
June 26, 2013
Rated 4 out of 5 by jjjj some things that need improvement
the housekeeping service was find, but the fact that they didn't come until after 4pm was a major pain. this meant that our room wasn't cleaned on some days since we were using the showers, etc when the ladies arrived. however, their work was very good on the days that they did clean the room.
the service in the Nauti Mermaid was not very good, we didn't get what we ordered on the salads and the meat was not properly cooked on our hamburgers. however, the manager did give us a credit on our meal. This problem was directly related to the server we had, not the kitchen. The food was quite good even though it was not cooked as we had ordered.
February 24, 2013
Rated 5 out of 5 by frankie retired
excellant location - excellant staff-excellant resturant and tiki bar. not one complaint
April 15, 2013
Rated 5 out of 5 by Monique Absolutely Awesome Stay
My husband & I stayed for our anniversary and it was absolutely wonderful! From the moment we drove onto the property to the second we checked out, we were treated like royalty. We frequently travel and usually stay at other chains, however, the treatment we received at this resort was exceptional. We were greeted (by name) when we came down to the lobby, greeted while in the pool and always with a smile. My husband and I both were most impressed with Mike! From the very second we stepped out of our car he was right there he told us about the amenities, showed us around the resort, talked to us about the area and even offered us his services on ANYTHING we needed! He was the best. All of the other guys were great as well, he was just the most genuine & caring we had ever experienced! Nothing phony about him! Even as we were about to check out, he made sure we had all of our chargers for our electronics & even helped me put my snacks in a grocery bag! The best! Overall we had a wonderful stay and I will come back every time I am in the area! We never write reviews and my husband asked me several times to make sure I write this one and be sure to mention MIKE!! Thanks everyone for a lovely anniversary weekend!
May 30, 2013
Rated 1 out of 5 by Brad05 Hotel needs better maids.
My family and I stayed at the resort this weekend we had booked a two night stay and only spent one night. Upon arrival the check in staff was helpful and pollite.They informed us that the large pool shown in the pictures was located in the residential section of the resort 2-3 blocks away and "it's a nice little walk past the parking lots". We received our keys and proceeded to our room that's when everything went weird. We walked in the room to find the pillows stacked on the bed with no pillow cases all the resort's literature was spread out on the bed and the kitchenette area was all disorganized. I went to call the front desk and the phone didn't work. After calling the 800 number to get the front desk they informed me that they would send up a maid not move me to a properly cleaned and ready room. I caught a maid down the hall and she fixed the pillows and literature and gave us bottles of water that were complimentary (later charged $4 for). Her boss showed up and gave us a free breakfast we thought everything was ok. Later that night my wife then finds a dirty glass in the bathroom, the disposible coffee cup had stains and the closet floor was dirty. An hour after getting into the room, a cleaning crew shows up to clean the room. When we told them it had already been cleaned and that we had already checked into room, they seemed confused but left. We never heard from a manager or the front desk again. We left the next morning and found much cleaner accomadations and wasted the last night of the reservation. Hospitality at this westin needs help.
December 30, 2013
Rated 5 out of 5 by LewluvsFL Five Star Resort
We have stayed at The Resort at Marina Village several times. LOVE it, and the staff. We take our 3 yr old gdaughter, she has been going since she was one. The staff treats her like a regular customer. The lobby is grand with a beautiful aquarium. The rooms are very nice, fresh and clean. Love having the washer/dryer. The lanai is large - we spend alot of time there. Activities and pool, pool bar is all you could ask for. Entertainment at the marina has always been awesome. Be sure to take a walk along the walkway near the shops and the docks. Everyone is friendly and accommodating. Give Cape Coral a try - 20 minutes to Sanibel, Ft Myers.
December 13, 2012
Rated 3 out of 5 by Rico1959 My stay
Arrived one night before our stay (13 hour drive) for early check in, we read they we could on web site to find out that you all were filled to capacity . I did understand that but asked if there was another hotel we could stay at and also asked what was going on in town to sell so many rooms. The night front desk person female was very cold and rude acting like it was a bother. My wife wanted to go else where but we had business with you and decided to stay. I am in MGT and wanted you to know the night shift needs work with manners and guest relations. the date was 3-21 -14
March 28, 2014
Rated 5 out of 5 by LeoLiz A wonderful short getaway to sunshine
Great location; gps directs you to an old entrance. Little tricky finding main entrance, but it was very late and we were tired. Wonderful scents greets you upon entering. We stepped off the elevator on the 18th floor to cement floors! I thought we were on a floor under construction. We were actually on the outside of the building! So if you don't like heights, ask for a lower level. Beautiful views. Screened in lanai. Its a rare luxury to open a door to the outside air in a hotel. Only complaints are $8 for coffee per person in their dining room and someone else on our floor fighting at 1am. Could hear them scraping chairs on the lanai nearby and yelling. Otherwise it was lovely; everyone so pleasant!
March 23, 2014
Rated 5 out of 5 by Gma60 Very nice facility and helpful staff
We enjoyed our brief stay, but I felt the room we were in wasn't as clean as it should have been. The furniture all needed dusting.
The floor and baseboards needed a wipe down. We weren't there long enough to request extra cleaning.
April 28, 2014
Rated 5 out of 5 by Zeusy88 A Hidden SPG Gem in Souther Florida
We have recently returned from a 10 night stay at the Westin Cape Coral. Driving from Toronto, we spent our first night at the Westin Atlanta Airport Dec 20th (horrible experience), and got into Cape Coral around 9:30pm on December 21st. AnnaMarie was at the front desk and checked me in promptly (which I appreciated, having my husband and 6 month old baby in the car) explaining all the features and benefits of the property. I was pleased that I was upgraded and put on one of the SPG preferred floors (18th), as we are Gold members. Room was typical of a Westin, clean, modern, large washrooms, etc.
Modern, new, clean property – well maintained
Crib was waiting in the room
Cleaning staff was extremely accommodating and happy to give extra towels, soap, etc (we opted to make a “green choice” for points – and had room cleaned every few days)
Main pool at hotel was nice and warm, as was the lagoon shaped pool at Recreation Centre (didn’t go into the “lap” pool)
All staff from front desk, bellmen, cleaning staff and restaurant (Market 92) very polite, always saying hi
Market 92 – I’m unsure as to why people write negative things about this restaurant, but we found the food great and very reasonably priced. Additionally the servers we had (Debra, Jacky, Patrick) were great. Jacky served us in the mornings, and always knew our beverages, and brought them right over. We also liked that we didn’t have to wait around for our receipts or ask for them. Deb (Manager) always greeted us and thanked us for coming in. The hostesses also knew where we liked to sit (having the stroller, we liked being on a wall, out of the way). Lastly, we ate the buffet on Christmas Day (around $55/person I believe) and it was a great spread from salads, fruit, carving station (ham, roast beef), turkey, fish, veggies, sweet potatoes and large assortment of dessert. I forget our servers name on Christmas (blonde lady with bangs), but she was also terrific and went out of her way to get Santa over to our table so that we could get a picture of him with our 6 month old son). I saw an earlier post that someone wrote about the bar and the staff not changing station for an NFL game on a Sunday. This surprised me, as when we arrived down at the bar on December 29th, we asked the bar tender if she could change the station to the Ravens game, and she did it immediately for us. I noticed that the Miami game was on a few of the tv’s, but there was literally no one else really in the bar. Perhaps the person who wrote the negative review was there wanting to watch the late afternoon game, or the evening game as we were in the bar from the beginning to end of our game. My husband enjoyed the deal that was going on the Miller Lite’s ($3 each)
Lorne’s Gallery on the boardwalk is great with wonderful original pieces.
Service at pool was horrible (slow) compared to other SPG properties
Annoying to get towels from front desk prior to 11 am when the towel person arrives
Smoke alarm went off (sounded like batteries died) around 4am on Christmas morning – not my ideal for my six month old son’s first Christmas. However…..I called down and maintenance was up to my room within minutes. New batteries didn’t fix it, so he went and got a new unit from another room. I explained at the front desk and AnnaMarie was extremely apologetic and compensated us appropriately for our inconvenience.
SMOKERS!!!!!! Westin properties are NON-Smoking! After a few days while on our balcony we started smelling cigarette smoke. I called Service Express and she told me guests could smoke on the balcony; which I was completely shocked with. Later that day I went to the front desk and spoke with AnnaMarie and she explained that the Service Express agent was wrong, and that there is no smoking allowed (however there might have been confusion, as before the property was a Westin, you could smoke on balcony). When in our room later that day, we smelled smoke again and called down to Service Express. Within minutes, the Front Desk Manager called up and asked to come to our room to see if he could figure where it was coming from. He was polite and apologized for this problem. Granted staff were apologetic, the “smoker” wasn’t taken care of for the duration of our visit (smelled smoke for at least 6 days)….not what I want to smell on a balcony when I have my baby out there I am unsure as to why this couldn’t have been dealt with, as the cleaning staff would have surely been able to know where the smoke was coming from, as the smoker was a chain smoker (one right after another).
Overall, we had a terrific, relaxing time at the Westin Cape Coral. The smoke alarm couldn’t have been prevented, just unfortunate it “died” on Christmas morning . We can’t say enough good things about this property, but what really stood out was the outstanding customer service from all areas of the Westin (AnnaMarie was truly amazing to deal with, as was Deb/manager at Market 92 – her staff are terrific!). We enjoyed our visit so much that I have already booked us in again for two weeks next Christmas.
January 5, 2014
Rated 5 out of 5 by CathieAnn Attentive Staff
My sister and I had to get away from the Northeast for a long weekend and this resort fit the bill! We even brought along our parents. The 2-bedroom/2-bath suite with the full kitchen and decks was wonderful. The staff at every level went above and beyond to meet our expectations. Michael, Eric and your interim manager from Canada were especially helpful! The facilities and rooms are very comfortable, clean and tastefully decorated. The grounds are nicely landscaped. The kitchen was surprisingly stocked with all the utensils/dishware/flatware/glassware you would need.
March 26, 2014
Rated 5 out of 5 by Bdog great staff & facilities
We really enjoyed our stay, the grounds were beautiful, staff was very friendly and always helpful. The food was excellent and the live music made for memorable evenings.
We would suggest that seating could be added in several areas where the grounds are beautiful but unused because there was no place to sit or lounge. The beautiful and quiet terrace near the pet run would be a great place to sit and read or just relax. Some areas along the perimeter walkway with a great view over the water were just empty, no place to sit and relax.
Our only disappointment was the distance to travel to find outside entertainment. Next time we will have to bring our boat.
July 8, 2013
Rated 5 out of 5 by Familyof4lauderdale Outstanding Property!
Being a Platinum level and devout SPG Member for many years, I wanted to share my outstanding experience at the Westin Cape Coral over Memorial Day Weekend. I brought my wife and two children. The pool was a bit crowed, but expected. Still were able to find chairs and had a blast with the music, DJ, and events. Even got in some outdoor ping pong. Resort was pristine and staff were all smiles form check in to departure. They help make the break that much more enjoyable! Food and happy hour was excellent. Loved our sunset views and beautiful bay views every day. Already booked to come back for a longer stay this time over 4th of July. Great job Westin team!
May 28, 2013
Rated 5 out of 5 by Lonelytraveler Relaxing March Break
Great stay at the Westin Cape Coral - restful and relaxing. We were lucky to get a room upgrade, so each kid had their own room - our daughter was ecstatic. The 3 bedroom was super comfortable and spacious, very clean. Great to have a full kitchen - had breakfast there everyday, wand went out for dinner. Resort was large enough so did not seem crowded, even though fully booked. Staff were excellent - always friendly, helpful and courteous. Swam in the main pool and the separate area (lagoon pool/lap pool). The lagoon pool was the best - was heated - very warm. Used the tennis court as well - lots of fun. Use of the bikes was also great. Wish we had time to do the kayaks, but did not. Would return in a heartbeat.
March 21, 2014
Rated 2 out of 5 by ntmprssdwthwstnrtnw housekeeping and communication poor
From day one I was in a constant fight to get housekeeping that was due - nothing extra. I got one bed change in 14 days with 2 managers involved and about 10 calls. I was given pat answers and wrong information when calling service instead of them checking and doing. I had a manager respond late one night
at 14 days and say it would be done the next morning. Two calls later the next afternoon I had to get a manager in the room just to get something done. I would not stay in the hotel again over this issue. It is not worth the aggravation.
March 31, 2014