The Westin Dallas Park Central

  • 12720 Merit Drive
  • Dallas,
  • Texas
  • 75251
  • USA
  • Landkarte

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Rated 3.4 out of 5 by 361 reviewers.
Rated 2 out of 5 by not your usual westin Westin Hotels are usually my go to hotels. However, this one more than disappointed. While the staff was very lovely when we arrived, they were not so accommodating when I tried to change my reservation. The people that I was traveling with for work from the same company had a different corporate rate booked and access to the club floor. It should have been a no brainer to give me the identical rate and access coming from the same company (not to mention being an SPG). However, the man behind the counter made this extremely difficult. My hotel room had a very old musty smell and I found a small hair on the bathroom floor. To say the least, this did not live up the typical Westin standards I'm used to. August 8, 2012
Rated 1 out of 5 by This is a WESTIN? Terrible Start out with badly stained carpet at the entrance, carpet stains every where you look including the elevators. Refrigerators and microwaves missing in the room and you realize that this is another case of a hotel being allowed to run down so a foreign group/cartel can bleed it dry while allowing it to fall apart. You can see it was a wonderful place and the rooms are still nice and the showers are to die for. But the towels are getting shabby and thin, the carpets are getting visably worn and it is not up to the standards you EXPECT from a WESTIN. Hopefully they will pull the franchise soon, before these folks destroy it completely. The janitor had to wake up both clerks for me to check out at 5:30 AM May 30, 2013
Rated 3 out of 5 by I wasn't impressed actually disappointed Instead of two queen beds we got two doubles which are small. The air wasn't blowing cool enough either. The dpcarpet in this hotel needs to be cleaned its dingy. A bottle of Dasani Tap of water in the room is $3.50 the price of a case Westin you need to revisit that and in the gift store it's $4 absolutely ridiculous. We couldn't get in out if the garage with out having to keep call the front desk. Room Cards were not working properly neither did the discount cards we received. June 24, 2014
Rated 3 out of 5 by Treadmills in your hotel room? The stay was fine. I was there for a marriage conference at Watermark Church. Friday night we were sound asleep and I hear someone running on a treadmill? I knew that the gym was located directly below me but this sounded like they were running in the room with us! As it turns our, the door that connects rooms to rooms, on the other side of our door there was a treadmill and the guest next door decided to take a thirty minute run at 11:30 at night. We did not get back to sleep until almost 12:30. My suggestion would be, keep the treadmills in the gym and out of the hotel rooms. February 18, 2013
Rated 2 out of 5 by Cold water & no towels The first two mornings of my 3 night stay I was treated to cold showers day 1 with a broken boiler and day 2 to a boiler that couldn't keep up. Night 3 we requested towels but no one brought them to the room. Also we were told there was self parking when making the decision to stay here what they failed to say was that it had a cost to it. The hotel has single pane glass so on the last day we woke up to a half inch of ice on the inside of the window melting onto the floor. Overall it was a nightmare of a stay and we wouldn't choose this hotel again. The only highlight was the young lady working at the front desk Sunday morning who was actually compassionate to our challenges she is the bright spot at this hotel. March 4, 2014
Rated 2 out of 5 by Too Expensive for what they offer Front desk clerks were very nice and professional, however everything else needs lots of improvement. Do not eat there!!! the food taste like they bought it from the freezer aisle!!!!! Breakfast is ok, Ask how much is breakfast before eating. You would think we were at a 5 star resort for those prices.. The rooms have no microwave and no small fridge! Everything else was pretty standard. Oh the pool was ok, but no hot tub. To bad we had to stay there for 3 days, however next time Im driving since I live 45 mins. We didn't want to be late due to my daughters competition, however what we paid was not worth it at all. Everyone was complaining about the hotel!... its so sad to have such a big name and not live up to its name. April 14, 2014
Rated 4 out of 5 by Great conference hotel I stayed 6 nights at a very large conference and enjoyed my stay very much. I am a vegetarian and the chef was outstanding. Great job by service staff. Everyone was friendly. July 20, 2014
Rated 5 out of 5 by First Stay Everything was great. Room service bill I thought was pretty high for the extra charges, but the food was very good. July 21, 2014
Rated 5 out of 5 by The staff made my stay the best James at the front desk was very nice and helpful. His customer service skills are excellent and he went above and beyond. I have to say the same thing for the valet. I wish I got all of their names but each one that was working on the mornings of Monday the 24th and Tuesday the 25th helped me out alot. I stayed at the hotel because I had a surgery and when I got to the hotel the valet got me a chair to sit me down and then the other got me a wheel chair so I didn't have to walk to my room. They made me feel very comfortable even when I wasn't in a comfortable situtation. September 28, 2012
Rated 2 out of 5 by a la carte isn't the way to go I was dismayed to find that this suburban hotel was pretending to be a downtown destination -- separate charges for internet, breakfast, and parking. And it's the first quality hotel I've stayed at that had a defective toilet seat. What a surprise! July 14, 2014
Rated 5 out of 5 by The hotel in general Thoroughly enjoyed my stay at the Westin, i would recemmend this hotel to all of my family, friends and work colleagues, all of the staff were courteous and polite at all times and made me feel most welcome. July 15, 2014
Rated 2 out of 5 by You don't get what you pay for Dear Westin: You allow us to reserve a room with two double-beds or a king for our stay if we pay your unrefundable fare upon reserving a room. Of course, the fine print says there are no guarantees, but can't we get what we are paying for since you immediately take our money with no possibility of getting a refund? Having reserved a king bed for my 4-night stay, this was not what you delivered. Being 6'1", I endured your shorter double-bed for the duration of my stay, hanging off the end of my "Heavenly Bed", depite requesting what I already paid for. Ironically, there were two of us who each reserved a room, and the other person didn't get the bed they requested either. So, Westin's fine print wins again! Buyer beware! March 4, 2013
Rated 5 out of 5 by Lovely 2 week stay Stayed at hotel as part of business trip on what was the busiest time (Expo week) but everything was great! Beds were comfy, food was tasty and had a great time all round. A big thank you to Melinda and Michelle for helping me feel comfortable while there, as was first time in Dallas and on my own, and coming from Scotland, it made a big deal to me. July 5, 2014
Rated 1 out of 5 by Nice hotel but staff issues Arrived in my room to find feces in the toilet when I checked the room. Took 25mins to get me into another room and the staff treated me like I was being impatient. I paid for a 5star hotel and I expect nothing but the best when I pay for it. I was moved to a club floor but I had the same type of room, no big deal. When I checked out of the hotel they tried to charge me for the club floor rate! I was pretty upset that I was charged in the first place but let alone be charge for a room I was moved to because of your uncleanliness. NEVER AGAIN WESTIN, Never Again. June 5, 2012
Rated 1 out of 5 by Overall rating very poor 1 - 1 hour after checking in the bed sheets had visible stains 2 - Cordless phone was dirty and didn't work 3 - Stains on bathroom mirror It's the worst Westin hotel I ever stayed in. It was outdated and not up to par as Westin reputation. It looks like a motel converted to a Westin. More emphasis on lobby instead of rooms. Very bad brand for Westin! July 1, 2014
Rated 3 out of 5 by Not quite what I expected from a Westin I hold Westin hotels in reasonably high regard but this one fell short in terms of general decor and quality - it seemed ordinary compared to other Westin hotels I have stayed in over the past few years. My room was on the Executive floor but I could not notice any difference from an ordinary room. Also although the website suggests there is Internet access it turns out to be charged for which I find unacceptable unless clearly indicated at the time of booking. The restaurant and breakfast is basic but adequate. The staff were friendly and helpful. November 20, 2011
Rated 2 out of 5 by dirty Over all not satisfied with my stay. Dirty and needs major renovation July 14, 2014
Rated 5 out of 5 by Great Hotel Excellent facilities and customer service oriented people July 14, 2014
Rated 5 out of 5 by Bestmarking Trip Excellent location and service is always the best. July 14, 2014
Rated 3 out of 5 by Beautiful facility, but not as expected I stayed at this location for a weekend, July 2013. Positive and negative things to know: 1. The facility is really nice, just beautiful. 2. Parking fee is not waived regardless of status, garage parking for a fee. 3. The bathroom spacious with a great shower. 4. The A/C unit and mini-fridge in the rooms are LOUD. I unplugged the fridge and slept with earplugs to keep cool. 5. The staff was great while getting me checked-in, but not very helpful with mystery charges on my bill. Had to call AMEX to handle it. 6. Construction nearby. I usually stay at Westins and this one seemed to cater much more to folks interested in the lobby/social areas. While clean, the room itself could have more attention for folks who spend more time in there. July 31, 2013
Rated 4 out of 5 by The staff is friendly Everyoe at the hotel was ready to help at a moment's notice. The rooms were very nice, the maid service was very good, and the food was very good. The only drawback is the pool - I expected something more than a kiddie pool. July 7, 2014
Rated 3 out of 5 by Awful locaton - poorly informed staff Location is absolutely horrible. There is literally a fast food restaurant within one block which requires you to walk through a parking garage or along a highway exit ramp. Though maps of area are provided and a shuttle is offered, the times of the shuttle are inconvenient (scattered morning and evening), and the map is highly inaccurate. Though staff knew the area, they seemed unwilling to help guests get the most of their experience. For example, when asked, no suggestions were made as to places to gain souveneirs and eat. It is almost as if guests were expected to know the area and find their way around. On final day of stay, waited almost 15 minutes to be served in open cafe before finally leaving. Do yourself a favor and avoid this hotel. April 15, 2013
Rated 3 out of 5 by Was Expecting More I was expecting a lot more because of the name and price. There are definitely some opportunities at this hotel. Better room service needed. I had to call several times before someone picked up the phone. A co-worker was looking forward to using the hotels jacuzzi, and was disappointed to find out the hotel did not have one. The hotel offered limited Shuttle service. Also another Co-worker did not have ice on her floor for her entire stay. I would only recommend this hotel if someone had a meeting(s) at the adjacent office bulding. November 25, 2013
Rated 3 out of 5 by Disappointed Usually I stay in a Junior Suite but I wanted to use some SPG points and was told I could not use these for a suite so I settled for two guest rooms (standard). When we checked in one of the adjoining rooms was not ready...bed unmade, bathroom not complete. This was handled quite satisfactory but still I should not have had to call and wait. I also noticed that the robe in the same room looked like someone's ratty old house coat..I would never put it on! It was completely frayed and worn..something I never experienced in the suites I usually book. I guess if you book a standard room the standards are not quite the same. I still will stay here as the staff is expceptional and the overall appeal is good. I just wish that it would be better all over the hotel. July 21, 2013
Rated 3 out of 5 by Little Things Add Up For the room rates, a few freebies would be nice. Microwaves and refrigerators in the rooms wihtout an additional charge would be a benefit. Understandable that most places charge for internet service but that would have been a plus without the $12 a day extra charge. The plus sides were both the bedding a shower. We will be buying the comforter and blanket from the website. The all you can eat breakfast was good but a little pricey for the $19.95. Still good if you are hungry though. Great variety and selection of foods. September 27, 2012
Rated 5 out of 5 by 5 star during tough time... Ice storm conditions, power outages all over the metroplex, a frozen city. I arrived at the Park Central early (9am) for my evening check in. It was that or not be able to get to Dallas at all. I was prepared to beg for a room or a place to store my luggage. Instead I was met with: Sure we can get you in a room right now. That evening I ate at the in house restaurant and had a good meal. The next morning at breakfast I had the same waitress as had served me the night before. She was exhausted, but she had stayed all night because so many of the staff were unable travel in for their shifts. It's the trying times that tell us what kind of business we are, so a tip of my hat to the Park Central Staff during a very tough event. They did a great job during a hard few days. February 7, 2014
Rated 1 out of 5 by Totally Unimpressed This is a 4 Star Hotel? We wanted to let our kids swim in a heated pool over spring break, but this "heated" pool was 76 degrees (according to the desk clerk). Who swims in 76 degree water? After complaining several times, we were told they would "shuttle" us to another Westin Hotel with a heated pool. Yea, I want to pack all my stuff up and go to another Hotel? No refrigerator or microwave in room. Continental Breakfast is outrageously expensive $5 Bagel and $5 Coke. The looks of this Hotel is nice, but it ends there. March 18, 2013
Rated 4 out of 5 by Good hotel in N Dallas I have been staying at this property for the past 4 months. The "hotel" is very nice and has good amenities. Parking is POOR at this property. Some of the employees go above and beyond and others are not very friendly. June 27, 2014
Rated 5 out of 5 by Hotel staff was excellent We really enjoyed our stay at the Westin Park Central. The staff was very attentive in meeting all of our needs. We would definitely recommend this hotel. June 30, 2014
Rated 3 out of 5 by assessibility The hotel lobby was welcoming however you will need to rent a car inorder to assess most local attractions or be comfortable riding city transport. The hotel shuttle has very limited access and hours. The conectivity of the Wifi was terrible in my room and was not able to be corrected by tech support so it was the hallway or lobby if i wanted to use my devices. The hotel had a resturant but it was expensvie and limited, the IRISH Pub resturant was closed. Not good for children or young adults April 8, 2014
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