Rated 2 out of 5 by Jimboo Unrespectul Front Office Staff
This is the worst hotel that I ever stay in SPG network. I could not imagine how bad the service in this hotel.
The front office staff offer no service and provide no assistance at all and the front office staffs were so snobbish and so un-respecful to hotel guest .
I strongly suggest Management of SPG group to send the Front Office persons, except Ms. Lina who was very helpful, to other part of the world to learn about Customer Service. Fortunely, I appreciate Ms. Lina who has very good understanding on Customer Service that manage to calm me down.
July 17, 2012
Rated 3 out of 5 by Toot Bad Hotel
I didn't like the hotel >
December 14, 2011
Rated 5 out of 5 by TimothyK Understated Elegance
I feel strongly that this elegant property deserves better reviews than I have read. I have been staying here several times a year for the last 6 or 7 years. The staff has always worked hard to exceed my expectations. The proximity to the rail station and the old city are perfect. The facility is aging but I am always aware of maintenance and renovation work to upgrade the facility. I often eat on premise. I am particular fond of the bar past the reception desk where tea, cocktails or a lite snack or dinner can be had.
April 26, 2013
Rated 2 out of 5 by DCGuy2777 Old Hotel That Needs To Be Refreshed
I am an SPG Platinum, the first room they gave me faced an internal air vent. I had to complain in order to get a room that looked outside.
The new room was very warm so it made sleeping very uncomfortable. All the "soft" goods look tired and worn. It definitely needs to be refreshed.
Staff was very pretty, but not very helpful. They would smile and do the least amount of work. At the breakfast buffet not one staff member spoke to me. Not even to offer coffee or orange juice. It was kind of weird.
December 16, 2013
Rated 5 out of 5 by Rayyan GREAT
we ( my wife and i ) stayed at the hotel for 4 nights, had great, relaxing time.
everything was wonderful.
the room were clean all the time, the size of the room is comfortable and the hotel is calm.
the staff were so friendly and met all the demands were made by us.
the location is 10-15 min walking distance to the dumo and it has a Metro in front of the hotel.
the only thing that i did not like is that you have to pay for using the internet as most of the hotels in Europe !!!!!!
February 20, 2012
Rated 5 out of 5 by SBR68 Nice hotel - great location!
We stayed just one night at the Milan Palace hotel, but it was quite nice. We received a complimentary room upgrade (through SPG preferred status, I assume) and the Deluxe room had a lovely view. The room was beautifully decorated and quite spacious - the bed was heavenly, as usual.
The hotel is within comfortable walking distance of the Duomo, shopping district, La Scala Opera House, and the Giardini Pubblici. It's also just a short ride to the train station and Linate Airport.
May 15, 2012
Rated 5 out of 5 by review26 Wonderful Hotel
Outside does not do the inside justice. Whenever in Milan love to stay at the Westin. Always made to feel like coming home again, in a luxurious setting. Although traditional rooms, wonderful heavenly beds. Showers could have a bit more water pressure. Good and elegant breakfast buffet. Gym somewhat small, but sufficient. Nice steam, great massage service. Room service food, while pricey, some of the best I ever had in a hotel! Forget hotel, compares to some great restaurants.
September 5, 2012
Rated 4 out of 5 by Cavriaghi Wonderful hotel but a little inconsistent
A wonderful hotel with a beautiful lobby and very nice rooms, but a few things just a bit off. The staff is friendly and often outstanding; for example I met the water bottle man in the hall way and he was great, encouraging me to drink lots of water for my health. Yet wifi was only so so (dying once and dropping skype calls a few times) and turn down service missed a night.
I will be back and like the hotel very much but the inconsistencies keep it from being great.
December 8, 2012
Rated 5 out of 5 by SPGcardmember Exceeding Expectations
I spent one night at this hotel while in Milan for business. I was immediately greeted as an SPG member.
The room was extremely nice (I think it was recently renovated) and the staff was wonderful (especially at the reception desk and at the bar).
Dinner on the terrace was great. The service was impeccable and the food delicious.
I would definitely come back!
February 12, 2014
Rated 5 out of 5 by volamom Deluxe, non-smoking
We stayed in a deluxe, non-smoking room on the first floor and were very happy. It was the only really comfortable bed we slept in during our entire stay in Italy, since most European hotel beds are hard as a rock. The concierge and reception staff were very friendly and helpful. And, even though the hotel is a little out of the city center, there is a subway just in front that will take you to the Duomo in only two stops.
October 4, 2012
Rated 4 out of 5 by FanofJohan Stylish but Cheap!
This hotel is all you would expect of a great European Hotel, with attentive service (Johan is a legend) and grand decor.
However like other European hotels they insist on being cheap and having expensive Wi-Fi and really annoyingly provide no in-room or on-site ironing facilities so you have to pay and wait for expensive "services". Luckily we were on holidays but if I was travelling on business I would re-think.
May 8, 2012
Rated 3 out of 5 by Khanna Should learn the hospitality first
Hotel staff should be trained on hospitality & client service, they should know what kind of guest hotel is catering & servicing & how they can care to hold relationship with hotel. Staff was not at all freindly, being in this line they must learn the smiling faces, & best of service & client gesture. Rudely behaiviour of yoiur staff forced us to not choose this hotel chain for any furture stay of ours.
August 28, 2012
Rated 5 out of 5 by RN22ct Highly recommended
The staff were very helpful, friendly and made me special.
The entrance decor ( the white Christmas tree) is wonderfully done.
I had problems with Internet connection even though there was a prompt reply to my problem but the thought of me being redirected to an IT specialist is too much just to be connected to a wifi server.
Highly recommend this hotel. You truly lived up to the Excellence Award!
December 3, 2012
Rated 3 out of 5 by Colonel56 An ageing grand hotel - but there are probably better options
An ageing grand hotel - tries hard but ultimately there are better options at this price in Milan.
The Westin is located 5 minutes from the central commercial area of Milan on the Piazza della Repubblica. The upper floors of the Westin command excellent views of Milan. While the building is in the grand old classical style - lots of gold finishing and classical imagery- it is tired and in need of refurbish.
As a platinum I was upgraded to a superior room on the 6th floor but it smelled strongly of smoke (despite being non smoking). After some discussion I was then allocated a room on the 12 floor. Despite being a superior room the room was fairly standard with a shower over the bath. Fittings were worn and the room appeared generally tired.
There is no lounge so breakfast was offered in the main dining area. The breakfast spread was fairly standard and altogether disappointing (the cheese and vegetable omelette was slightly odd and tasteless), particularly considering it cost €40.
The gym is small but well maintained and has everything you might want for a quick workout.
Other than generally being run down my biggest gripe with the hotel is it's exorbitant pricing. My stay was during a trade show so the room rate was extremely high, however amenities were also amongst the priciest I have come across - for example €15 to get a shirt washed and €37 for a toasted sandwich and bottle of water from room service.
SPG points and night credits from my stay also did not post correctly which took a number of calls and emails to rectify.
All in all a solid hotel in a good location but there are better options out there.
March 23, 2014
Rated 5 out of 5 by Lou2012 Beautiful hotel
Lovely, beautiful hotel; great staff; very accommodating and professional.
Terrific location to train station and downtown Milano. Highly recommend and would stay again. Would have preferred WiFi if not in the rooms, but certainly in the lobby. Also, as with all Westins, no morning coffee.
Overall very nice and beautiful and gorgeous roof-deck on 8th floor.
May 28, 2012
Rated 4 out of 5 by Ron70 Good hotel near the railway station
Good size, very comfortable room. It's converted from very old building, but still in superb condition. Wifi equipped room but spotty. Reception staff is helpful, speedy check in and out. However, the same cant be said about the concierge/doorman who were helpful on arrival but just stood around while my wife struggled with our luggage when we checked out.
April 12, 2013
Rated 5 out of 5 by emadrizk10 Great Hotel
the harmony between the staff and attending to the guest needs and even going the extra step is clearly noted... just to mention, we asked for an extra bed since we had a kid with us, so the housekeeper while preparing the room placed the doll of the kid in a nice way on the extra bed, that made the kid so happy and excited when she saw the doll.
August 23, 2012
Rated 4 out of 5 by CWLyon Good hotel.
Good hotel I would go back to but not without looking for other options first. Close to train station. Upgraded to really nice room. Food in restaurant is decent but very expensive..I had to eat there because of torrential downpour one evening.
January 12, 2014
Rated 1 out of 5 by MrX2014 Staff unfriendly and without sense of service
Without talking about the hardware parts of the hotel which is subjective to everyone taste, the room although upgraded was quite small with early morning cleaning lady quite noisy.
The worst issue of this hotel is the staff, unfriendly, with a sense of arrogance and snooty, it seems they are making a favor to you in answering your questions, looking customer up and down.
Being a platinum guest, i have been offered the classical 500 points or in alternative internet connection, they do not realize that the internet should be free for platinum guest?
Specifically we had a discussion regarding the whether the breakfast should be provided on top of points. Let put in this way, in most of SPG hotels in other part of the world, the breakfast is complementary on top of points for platinum guest, the staff were quite dull in sustaining SPG terms in their hotel discussing for more than 30 mins sustaining that they are right. They do not realize that doing so they are putting the customer to judge negatively on their attitude and they don't understand that arguing for a coffee and a croissant with platinum guest is damaging their image and that of SPG? Maybe they have right (this need to be verified) but this is not the issue, the real issue is the customer had a discussion with staff and left the hotel unhappy, thinking that will never come back to this hotel again.
People make difference and the staffs in the Westin Palace Milan should be reconsidered, they need to go down to earth and have a better sense of service.
March 7, 2014
Rated 5 out of 5 by Dondim14 Milano in style!
We loved our stay at Westin Milan! We couldn't have stayed at a better hotel. The location was key, the recommendations from staff where to go / eat like a local was right on the local neighborhood shopping was great. Our accommdations were spectacular as was staff, gym, spa... Can't wait to visit again! Thanks again!
September 7, 2012
Rated 5 out of 5 by JLJSC This hotel has a great staff
Francesca, the lady at the reception was very warm, friendly and kind.
She disimulated very well my poor handling of the Itian language, did recognize my gold status and offered us a superb room that made us regret not being able to stay longer.
The room was very comfortable and all staff friendly and efficient.
May 23, 2012
Rated 2 out of 5 by Ken99 Hotel is under construction
The hotel is under construction and the work started early morning with heavy drilling. The noise was very loud and one point I had to drop from a conference call because of the background noise. Also, the AC in the room did not cool the room to normal US expectations. I would say it cooled to around 78F.
August 6, 2012
Rated 3 out of 5 by Lovetotravel Need Maintenance and Better Service
1. Room temperature was 23.5-24 c, too hot. Advised desk. Maintenance reported could not be fixed. Desk said they had no rooms to change us to. Very uncomfortable night.
2. Very difficult to moderate water temp in shower. Even when we found the narrow sweet spot, the temp fluctuated.
3. One desk clerk, Marco, was flip, inattentive, and didn't seem to have time to answer basic questions. Unfortunately he was on duty every time I approached desk. Concierge interrupted his phone call when I approached, but gave such a short, curt answer to my question, my wife and I just proceeded on our own.
4. Over 2.5 weeks we stayed at 5 hotels in Italy, One other was 5 star, the remaining were 3 or 4, but they were all more comfortable and courteous than the Westin Palace.
5. I couldn't help thinking the hotel keeps some substandard rooms for those using SPG points - like Room 108. Smaller than I expected, on an air shaft, and definitely not well maintained.
We like Westin and found the above unusual.
October 23, 2011
Rated 5 out of 5 by jlmgf Did not dissapoint
My wife and I were very satissfied with our stay at the Milan Westin. We were upgraded to a very nice room on arrival and the staff was extremely helpfull in answering all of our concerns. We were able to walk to all of our destinations as the location is central in the city.
June 20, 2012
Rated 3 out of 5 by MB060953 Uncomfortable in Milan
Although the staff seemed friendly, and were at times attempting to accommodative, it seems incompetence ruled the days. When I inquired as to why the room would not drop below 25 degrees they
sent maintenance and he un screwed and moved things around and said it was fixed...still no air conditioning and the windows only opened a few cm's, so very uncomfortable. At checkout i asked and they said they had tirned off the a/c because the weather was cool...obviouslynthey forgot to tell maintenance...what d gou expect for 400 euro's per night. When my wife and friend were attempting to get taxi for an excursion, the bell man ignored them until they finally took matters into their own hand and walked down the street to find one on their own. The concierge was only slightly more helpful, although very energetic, refused to give us the type restaurants we wanted, local food. Thank goodness for the bar staff who were extremely nice and helpful. I will watch weather before booing this hotel, location was good for business, people treated us poorly.
October 27, 2013
Rated 4 out of 5 by PorscheC4S Very nice hotel
this is the second year in a row that we stayed at the Westin Palace and nothing has changed. A very nice hotel,good location with easy access to many attractions.
WiFi service could be improved and still no coffee in your room. Hope to be back again soon.
June 8, 2012
Rated 5 out of 5 by KCL1937 A hotel you want to come back to stay at
I am a business traveller and have been visiting Milan for over 20years.
This was my first stay at the Westin but between the staff and the hotel environment I am going to make sure it is my permanent choice
Congratulations to the Milan Westin team
September 21, 2012
Rated 4 out of 5 by AZAEEEM Business hotel
I would highly stay in this hotel if am in business trip, I would recommend this hotel for tourist since its far from the tourist spots, service is not bad, staff is ok, rates of the rooms are very acceptable compare to other hotels in same region.
July 4, 2012
Rated 5 out of 5 by MLS2013 Always great!!
Staff is always great! they know be by name and always take care of anything I neeed.
January 19, 2014
Rated 5 out of 5 by LoveMilan A Magnificient Hotel and Staff
This is certainly one of the best Hotels in all of Italy to stay at. My second visit to the Palace this year!!!!
January 9, 2014