Rated 4,1 out of 5 by 192
Rated 5 out of 5 by Maryls Italy
This is one of the best hotels we have ever had the pleasure to stay in . The staff was friendly, the rooms were very clean. Would stay again and I will highly recommend to family and friends
3 dicembre 2013
Rated 5 out of 5 by 2300 Excellent Service at a Grand Hotel
We do not have one negative comment from our 5 day family vacation in late November at the Rome Excelsior. We traveled with our 19 yr old daughter so we needed two rooms or a suite. Matilde at the front desk greeted us with enthusiasm and is a true professional. She escorted us to our suite. Marinella from the reservation office made sure our room was exactly as requested. This is not a stuffy hotel. It is warm & friendly, but of course a bit pricy which is expected in this very upscale area across the street from the US Embassy. Every member of the staff spoke very good English and provided excellent customer service every day. We are a bit hard to please as we are very observant of details that need attention, yet I can say that there was nothing that could be improved during our stay - Gratzi to all the staff - Bravo!
1 dicembre 2013
Rated 5 out of 5 by Samuel10475 Ironing board
Our only disappointment was absence of iron and ironing board but we found out that was Italian law.
It was pleasure visiting Rome. The staff were very friendly and helpful.
25 novembre 2013
Rated 5 out of 5 by Cypb Great location
Excellent service from the front desk and bellman
14 novembre 2013
Rated 5 out of 5 by gman63 Great Location , Presentation & assistance
extremely friendly hotel with premier location in Rome. Easy walking access to some major sites, great restaurants and knowledgeable concierge staff that is willing to help. Also easy to grab cabs and/or arrange personal car service within lobby of the hotel.
The rooms with Suites are gorgeous.
breakfast buffet is well stocked and assorted; one of the best in Europe
25 ottobre 2013
Rated 5 out of 5 by WillVenture Five-Star Treatment!
Great location on Via Veneto and first-class service from the staff. I had a Veneto Suite, which I highly recommend. It was probably the nicest (and definitely the largest) suite I have stayed in during a three week trip through Italy that includes most major cities and 5-star hotels in all cities (including other Starwood properties). The Veneto Suites are corner suites with tall ceilings and four balconies overlooking the Via Veneto / Via Ludovisi intersection and American Embassy across the street.
The lobby is always busy, which is a little off-putting but similar to most Westins in the US. But the large sitting/common area just past the lobby was never too crowded. So it could be a good place to relax or people-watch. The breakfast and restaurant were both good. I also stayed in another 5-star hotel during my visit to Rome, and while it was also nice, I'll say the Westin Excelsior was a 7-star hotel by comparison. I definitely recommend it.
22 ottobre 2013
Rated 5 out of 5 by Tlarocca Great Rome trip
This hotel has a great location for walking to everything, even the Vatican. The rooms are larger then normal in Europe, the staff is great. They definately need a better restaurant, but dozens in easy walking distance.
All in all, definately worth it and a great experience.
21 ottobre 2013
Rated 5 out of 5 by Winks Very comfortable hotel
Most comfortable hotel bed I've ever slept in.
Staff friendly and helpful without exception.
Only slight criticism, breakfast probably rather pricey for what you get.
17 ottobre 2013