Rated 2 out of 5 by Godux22 Extremely disappointing
For the amount of $ you spend at this hotel, we expected much, much more. Just terrible.
-Restaurant was freezing and even after they said they were working on it, it never changed. We were cold the entire meal.
-Food was very mediocre both in restaurant and room service.
-The ice maker on the floor didn't work and when I asked for some to be brought up, they forgot and I had to ask again an hour later.
-Valet didn't take my key and once they realized it a few hours later, they were supposed to meet me in the lobby to get them and never showed up.
-Mirror light in the room did not work
-TV coverage did not include CNN, seriously?!!
-Wifi was extremely expensive. Most hotels offer it free now and especially at room rates like this, they should.
-Hold time for information for every department was extremely slow and not very helpful
January 2, 2015
Rated 2 out of 5 by fredmac Lots Less than Expected
I don't usually stay at places this nice, can't afford it. Thought I would treat myself. The agent at check-in was pleasant and helpful. Pretty much downhill from there. The bell hop could not tell me there was a computer available for me to check in to my flight without having to get into the business center. I had to find that myself. There were dozens of empty shops/restaurants. Subway was open, but not much else. Agent at check out was robotic. I could not find one reason why staying at the Bonaventure should be so expensive.
December 30, 2014
Rated 5 out of 5 by Ren2311 Great Hotel
fantastic hotel with great heavenly beds and great central location in LA> Only issue was the hotel bar service is always slow everytime I arrive. been to this hotel 10 times and it doesn't matter who is working it is always bad. Otherwise the lobby is great, check in and room service is top notch. Great steak house on top of the hotel.
December 28, 2014
Rated 1 out of 5 by hellaker Not for business travelers !
I should have known, as I had stayed there before but since I was attending a conference at the hotel, I decided to give it another chance.
Main complaint: The Internet access at this hotel is nothing but a disaster. I had registered (charged to my room) in the evening before preparing for a 6am very important conference call. When I tried to log on at 5am to get set up, my login was forgotten and I had to register again (now with a credit card). At that time my available bandwidth was decent, but once other guests started to wake up it just went south. So 45 min into my meeting, after having logged back in a number of time, I had to just give up. Not a good thing when you are chairing a global meeting.
One more complaint that hopefully is a bit more unusual; I went down to the lobby bar (which was supposed to open 5.30 am) to get some breakfast before my meeting, only to learn that "they have called in sick". Not really what you expect from a hotel like this - but again, unfortunately this place is not what it used to be.
Note to self - never again !
December 20, 2014
Rated 4 out of 5 by WestBoston I'd definately stay there again
Valet parking wasn't easy so I had to park my own car. Tried calling the valet station, it rang with no answer. The breakfast buffet was awful. Despite all of this, it was a great experience. The other aspects of my stay made up for the lousy breakfast and unavailable valet.
December 10, 2014
Rated 3 out of 5 by CSquared Depressing
Giant impersonal hotel that passes "historic landmark" for lack of renovations. All the charm of staying in a convention center. The cavernous lobby is surrounded by shops that look forlorn and desperate. Common areas decorated in a drab brown that is straight from the 70s. My neighbor was a family that stayed up until 1 Am with loud talk until I had to pound on the paper thin wall to make them stop. Sink did not drain. Gym was packed and did not have water to drink.
Overall, well below the Westin standard. I won't return.
December 3, 2014
Rated 5 out of 5 by DblPlatMaster Best Platinum Experience
Having achieved platinum status means a lot at the Bonaventure. I was upgraded to the Laguna suite. This allowed family to stay with us in their own parlor room. Received nice wine and cheese welcome gift, and starbucks in the am. With kids in LA, this is our second home.
December 1, 2014
Rated 4 out of 5 by Lionslurking Why is CNN removed from the TV channels available?
The Bonaventure is a very pleasant Starwood hotel with one notable exception---you can't get CNN. Despite the channel list in the room, CNN is not available and Channel 24 has paid advertising.
November 30, 2014
Rated 1 out of 5 by Waqas Terrible managment
the management of this hotel is not worthy of starwood status.
they are so incompetent.
I stay here from 23rd Nov, 2014 to 29th Nov, 2014.
November 28, 2014
Rated 5 out of 5 by Nick119 Great stay
The young man that helped was very personable and friendly very good rep for hotel
Great way to start my stay
November 16, 2014
Rated 5 out of 5 by WizardofO My home away from home.
Friendliest staff, most comfortable beds, great location and the lobby atmosphere makes Westin Bonaventure one of my most favorite hotels in the world.
November 14, 2014
Rated 2 out of 5 by UpsetGuest114 First Bad Stay
I stayed at the Bonaventure on Tuesday 11/4. I stay most every week for a least one night. I usually ahve a very nice experience but not on this trip.
My experience at the front desk was great! However when getting to my room it started to smell like smoke. I call service express and asked for the front desk but they asked why i was calling because they could help. I told them it smelled like cigarette smoke and they said sorry its not a smoking hotel and hung up.
A couple hours later the smell returned VERY strongly. I ordered room service and when the very nice attendant came up she said she could smell it too. So i called front desk this time and they sent a security guard up. Security guard scolded me for not calling him up sooner and told him it as too late for him to do anything.
Lastly, i woke up twice in the night to different alarms, one set at 12:30 AM and one set at 2:00 AM. The alarm of course does not unplug and is not easy to turn off... Although i doubt an employee set this on purpose it would be nice if they checked to make sure previous guest had not done such a thing.
I plan on staying at this Westin again and other Westin's in the future and hope I never experience this again.
November 6, 2014
Rated 5 out of 5 by Glenlivet12 satisfied
Your excellent staff separates you from your competition
November 3, 2014
Rated 3 out of 5 by Joel24 Room to Improve
These aspects of my stay were good: parking, room amenities/comfort, staff, all very responsive.
These needed improvement: food service, gym, pool. I ordered dinner from room service. Response time was excellent, food quality, significantly lacking: overcooked turkey burger, stale breads, no ketchup, poorly chosen/prepared vegetables. The gym was not maintained and is really too small for a hotel of this size. Impossible to wipe the machines clean as wipes aren't maintained. Is anyone cleaning and servicing the machines? I went to go in the pool, and a staff member was spraying who knows what on the deck all around the pool with over spray going into the pool. Realize they have to keep the area clean and appreciate thoroughness, but how about cleaning when the pool is closed? I had to give up my swim to avoid these chemicals.
Overall, this is a nice property with potential if they could improve around the margins. I do plan to return, though I will be looking for a better experience.
November 1, 2014
Rated 2 out of 5 by Ace0414 No Upgrade, Dated Hotel and Rooms, Better options elsewhere!
No upgrade as a platinum member even though I requested one at the counter. Was told by their rude receptionist that there were no rooms available, but lo and behold my companion who is also platinum received an upgrade and when I went on their website there seemed to be plenty of suites available. This is probably why this was my first time at this hotel and will more than likely be my last.
Dated and ridiculously small rooms made for an uncomfortable stay. Will not be back here again as there are plenty of other options in this area.
November 1, 2014
Rated 4 out of 5 by MFX4me The Staff Make All the Difference
I did not have a reservation for a room Monday evening...Lance Buckner at the Front Desk jumped into action. He made a call...the senior manager on duty came to the desk and the two of them found a room, a price and a satisfied customer in just minutes.
Thank you for have trained professional staff operating the Bonaventure Hotel.
October 30, 2014
Rated 5 out of 5 by JAB55 Outstanding Staff
Your staff, in every aspect of my stay, made my experience outstanding. They added the extra touches making my stay more than just a working weekend. Thank you!
October 27, 2014
Rated 4 out of 5 by Hill452 Please Accomodate Vegans!
This hotel could really improve the type of healthier offerings that what is normally provided, especially for vegans/vegetarians.
There is no tofu on the menus at all at any of the restaurants and the meals in general are very pricey. I cannot eat at the hotel for this reason, although I did find what I was looking for at The Counter Burger. I ate there two times in a row last weekend! Yummy! The hotel breakfasts are bland and tasteless. Please do something about that because I have been attending the CTA State Council for three years now and this hasn't changed but definitely should.I asked for a piece of carrot cake from room service and they brought me a piece of the cake AND the entire can of whipped cream. That was tacky I must say and I did notify staff. All in all, except for the meals, I had a great time at The Westin.
October 27, 2014
Rated 2 out of 5 by BizTraveler345 Hard line internet does not work
The hard line internet connection does not work. The Ethernet from the wall is not connected to a switch, therefore, it is therefore it exists for esthetics only. Hard line are necessary for secure and video conferencing. The night manager only forwards the issue to third party service, which is similar experience to speaking with cable company with monopoly position (bad customer service and no solution). I had to move the video call to next morning and held it at my consultant's office. Hotel manager did nothing, I wrote to Starwood and received no response.
October 26, 2014
Rated 4 out of 5 by AdventureTime214 Excellent Stay
Excellent stay. Seeing the neon rings on the bottom and top of the elevators go up and down can be a bit unnerving if curtains are open. Request a room which does not face the elevators if that poses an issue.
October 26, 2014
Rated 5 out of 5 by start boneventure in los angeles
easy location and comfortable
October 14, 2014
Rated 5 out of 5 by Sueflame Beautiful and comfortable!
The Westin Bonaventure in downtown Los Angeles is definitely a destination. Great service, super clean, attentive staff, accessible to many Los Angeles attractions, and great dining onsite, what more could one ask for? I've stayed at the Westin Bonaventure many times and happily refer friends, family, and co-workers.
September 30, 2014
Rated 5 out of 5 by Ddgilliam276 Feels Like Home
I have stayed at this hotel so many times, it feels like home.
September 30, 2014
Rated 4 out of 5 by yogi35 great stay!
property is perfectly located, well maintained and has a responsive staff. walking distance to financial district and courthouses. very very nice hotel, with only 2 flaws that kept it from a 5 star rating - weak restaurant options, and horrendous valet parking. $40+/day to have to go retrieve my car in the basement? that's the $20 experience I can get around the corner.....
September 29, 2014
Rated 5 out of 5 by Elombere Definition of customer service
I stayed here with my girlfriend to take her out for her birthday. Upon checking in, I mentioned that it was her bday and asked for the best room he could give us, as high up as possible with the best view as possible. He did just that without hesitation and without me asking, he said would the birthday girl like breakfast? He not only provided her with complementary breakfast but also for our entire party that was celebrating with us. This was a great experience and I would definitely come back.
September 22, 2014
Rated 5 out of 5 by Kairav Customer Satisfaction is the key and you have truly lived upto the quote
First of all thanks to-
Danielle (For recommending the best restaurants in Town) and sharing a smile every now and then while walking through the Lobby
Front Desk -
For providing the requested rooms impromptu and making the stay more pleasant.
LakeView Bistro -
And each staff member whom I have missed but have been directly or indirectly been involved in making the stay most comfortable.
I enjoyed the Weekly Wine Tasting sessions.
September 20, 2014
Rated 5 out of 5 by Verified Reviewer It's starting to feel like home ...
Whenever I come to LA on business, it's the Westin I return to. Beautiful, modern, BIG.....
Staff is accommodating and considerate. I had to get the security folks to scissor through the plastic zip tie I mistakenly put on my luggage. They didn't make me feel silly at all -- just came up, clipped the tie, and said goodnight!
Lots of restaurants and shopping nearby. Great place to stay in Downtown.
September 19, 2014
Rated 5 out of 5 by lestess Great Staff and Very Clean
STaff very warm and cordial and very responsive; loved the heavenly bed; hotel in general is very clean
September 14, 2014
Rated 4 out of 5 by obaid Very nice hotel
Overall this hotel is very good. If you drive an oversize vehicle, you should know that there are very few spaces which will accommodate your vehicle.
September 13, 2014
Rated 3 out of 5 by marc12376 Average place in Downtown
OK place to stay in Downtown for a night or two. Would not return though. Rooms are not very charming, room service was bad: fries and pasta were cold. Supposely 'renovated' rooms look already pretty old, stains in sofa and carpet. No shampoo or body was in bathroom. We staid here 1 night as a stop over.
September 10, 2014