Rated 4.1 out of 5 by 604
Rated 5 out of 5 by QIU2X HOTEL IS GREAT , BUT SERVICE IS NOT GOOD
I stayed in The Westin Bonaventure Hotel from 9.30 to 10.2 . But I get a very upset experience . In the night of 9.30，I call the service express line 4 times , but no one answer. I had to call the fifth time , after 20 seconds , staff answer the call . Today is 10.1，I call the service express line again , no one answer until the forth time. I was very angry , I asked the staff , why no one answer my calling , he said: I don't know!
I can' belive it is the service of westin , one of the best hotel in LA. I need a reason why no one answer my calling for so many times!
Rated 4 out of 5 by Christy1011 中规中矩感觉还是舒适的
Rated 4 out of 5 by RayMM1 LA Downtown内不错的商务酒店
Rated 5 out of 5 by QueenG112 The hotel was great and has an exceptional staff!
Just minutes after checking I received a welcome call. The hotel has the best service I have ever experienced. The staff definitely will make you feel like royalty.
Rated 5 out of 5 by Charlie69 Work or Pleasure
The Bonaventure is a wonderful facility.
The architecture is unique, classic and wonderful.
The staff is up on every need.
The Heavenly Bed and Heavenly Bath are both comfortable and wonderful.
The location is ideal for downtown LA business.
And the restaurants in the facility and varied and very good.
I would stay here everytime I travel to LA if it's not already booked!
And I recommend it to all travelers - business and pleasure.
Rated 5 out of 5 by Mark60 Five Star plus
Thanks to the outstanding staff at the Westin Bonaventure for making a recent stressful business trip as relaxing and up eventful as possible.
The staff was outstanding in anticipating my needs and made successful recommendations for each of my meals. The room was outstanding as we'll and exceeded my expectations for comfort and ease of business.
Rated 5 out of 5 by Andrew58 outstanding service and staff
Dynamic service, outstanding staff.
From check in until departure the staff was truly on top of their game.
Rated 5 out of 5 by LFNW Nice features and staff
Very nice hotel, lots of amenities, staff very helpful