Rated 1 out of 5 by NealZ Mediocre at best
The Westin LAX does not meet the usual high standards of the Westin Brand.
The rooms are a bit dated and worn, and just don't feel clean - even after a visit from housekeeping. There are no outlets in the desk area to plug in the number of devices we all carry today, and there was no outlet near the bed or built into the nightstand lamps to charge my cellphone (which doubles as my alarm clock).
When I checked in, I asked if any Platinum upgrades were available. I was told that there weren't, and that I had been blocked into a room that was right next to the elevator. (I do not like rooms by the elevator because of the noise, and this is in my SPG profile). After I advised the front desk that I preferred a quieter room, I was told that I was being moved to the quiet wing of the hotel. (Part of the hotel is in the runway path, and it a bit noisier than the other side.) Unfortunately, I was placed directly in the flight path. So much for the quiet room.
Before going to my room, I asked if there was bottled water in the room (since the front desk had advised me that the Executive Boardroom was closed for the weekend). I was advised that "there should be." (There wasn't.)
Even if I had wanted to buy one of their $6.50 bottles of water, that wouldn't have been possible, because the minibar and snack area had not yet been replenished from the last guest(s) in the room. Trying to call the service express folks was an exercise in frustration, as the service express button on the telephone didn't work!
Room service breakfast was adequate, but very overpriced. A $22.50 "American Breakfast" became $38.90 after service charges, delivery fees, taxes and a reasonable tip for the server. The menu was very, very sparse on healthy options, and the miniscule healthy options were offered on an ala carte (and much more expensive) basis only. I can certainly afford a $60 breakfast, but I'm not particularly fond on spending that much at a mediocre airport hotel for mediocre food.
And there were no Westin Heavenly Bath towels in the bathroom. The towels were old, scratchy, and closer to Sandpaper No. 3 than to the usual plush towels Westin is known for.
January 13, 2013
Rated 4 out of 5 by FrequentTraveler13 LAX WESTIN COMFORT
i chose to stay at this property for a overnight stay before an early morning flight out of LAX.
1.Close proximity to LAX.
2. Large and beautiful lobby.
3. Comfortable rooms.
4. Beautiful club lounge on the 12th floor.
5. Beautiful TERRACE SUITE and EARHART SUITE on the 12th floor
6. DINING: Fabulous food in the lobby at the bar. Thank you bar staff, Tracy and her associate (I apologize because I am forgetting his name) and Amber for being very courteous and polite. Amber you work so very hard, impressive, its a physical workout for you. Please try the FRESHLY SQUEEZED HAND SHAKEN LEMONADE. Its amazing and refreshing.
7. TERRACE SUITE: Thank you kindly for upgrading me. Its a beautiful suite, very comfortable.
8.FRONT DESK STAFF: Very friendly and helpful,
1. TRANSPORTATION: The airport shuttle is a SHARED SHUTTLE with another SPG hotel in the vicinity and there is a significant delay in LAX pickups and Westin pickups. If in a hurry please schedule a taxicab ride. Its much quicker,
2. BATHROOMS: Only one body wash bottle is provided and its easy to deplete the contents with one shower. In the morning when you are in a hurry to go to LAX you may not have body wash for a shower. I requested an additional bottle the night before so that I could take a early morning shower before my flight. There may be a significant delay in delivery of bathroom items to your room and the hotel staff who delivers the items has to take a long walk if you are in a Terrace suite or Earhart suite. Please make sure you tip him/her. Best is to ask for additional body wash upon check in.
3. COMPLIMENTARY WATER: There is no complimentary water on the SPG Club floor even in the Terrace Suite. If you choose to use the water in the room then you will have to pay for it. It may be wise to bring your own bottled water. It will save you money.
4. EARLY MORNING CHECK OUT: The check out staff may not be in the best of mood in the early morning hours when you check out. Nisha thank you for checking me out but a little bit of courtesy and cheerfulness will be appreciated by guests.
OVERALL: Good SPG LAX hotel with comfortable rooms. Shuttle is an issue but great for a quick stay before your flight.
October 27, 2013
Rated 5 out of 5 by GoldenQueen63 Pleasantly surprised
The hotel exceeded my expectations in so many areas. The room was lovely. The staff was so welcoming, friendly and knowledgeable. The food was very good. The ham was a little salty but the hotel did not cure the meat. Over all a thoroughly enjoyable stay. Thank you.
June 21, 2014
Rated 2 out of 5 by NYCItalian Long in the Tooth
With the convenience of the Westin LAX's location. It is very obvious Starwood ignores investing any capital what so ever to upgrade this facility. The carpets are soiled, the elevator button numbers in many cases no longer light up and the wear marks on door handles show the extremely heavy use this facility gets.Forget about using the phones in many of the rooms as they are circa the early 80's and the buttons stick.
Consistently over my average of 8 stays a year at this location, the most over worked and rudest front desk staff of any Starwood property. I cannot fully blame them working in a depressing environment. I would pay MORE for nice clean Starwood hotel near LAX but it does not exist…
July 18, 2014
Rated 4 out of 5 by 28Kara Westin LAX
I stay here often. Expected quality never disappoints. Some of the best staff in the hotel industry.
August 9, 2014
Rated 2 out of 5 by Will888 Plastic glasses?
I booked this Executive room through Expedia which was to include free wifi as listed on their site. The desk agent was unwilling to provide this benefit, however she finally relented.
I expect a high end hotel such as the Westin to provide real glass glasses instead of plastic cups. Especially on the Executive floors.
The room was impossible to cool properly. The air was clammy from the a/c system.
We were awakened at 6 a.m. by the dog kennel that is at the rear of the property
I've stayed at several Westin Hotels and this is the worst of the lot. I've never suffered a disappointment from any of the other ones.
And I must disagree with a previous patron about the restaurant.... the food and service was outstanding.
May 8, 2012
Rated 3 out of 5 by Flyergirl19 Buisness Stay
I stayed at the Westin LAX on buisness for 38 days starting from March 23rd to April 30th. The Daily Grill was outstanding, the food and the service were exceptional. I wish I could say the same for the front desk staff. I opted to do the green and collect the 500 pts per day....almost every other day I had to go to the front desk and ask for my green card as there was not one under my door. I also understood that ever three to four days they should be changing the sheets and towels. This was not the case. I got my own towels and never had my sheets changed .
May 3, 2012
Rated 4 out of 5 by JoeP22 Typical Good Westin Quality
Hotel was in great shape, the staff is wonderful, the restaurant was better than most hotel restaurants and even though they were busier than I would have expected on a Monday night, I was able to be seated right away. My waiter served me promptly and checked on me enough to make sure I was all set but not too much to be a nuisance. If I was in the area again I wouldn't hesitate to stay here again
August 3, 2014
Rated 1 out of 5 by Raymo raymo
Rooms are below Westin standards. Club is bland ,computers usually don't work.
December 22, 2011
Rated 3 out of 5 by mac6302 Training in LA at Westin LAX
The Westin at this location is, at least on the 6th floor, getting a little old. It was not very clean. The shower curtain had "stuff on it".(Do not want to say) and the lamp on the desk was very dirty around the base. The hotel itself, with exception to this room, was very nice and staff at this location were wonderful.
The Work out room was also dated and some of the treadmills were broken. No water. Did have ear phones as I had forgotten mine, so that was nice.
May 14, 2014
Rated 3 out of 5 by CAMike Bad experience
I've stayed here a few times before and everything was pretty good. This time not so. Dirty towels left in my closet, sink was stopped up, no face towels in my bathroom and I ordered room service they said it would be 30 to 40 minutes ... Well after an hour of waiting I cancelled the order. But great food and services at the bars and resturants .
August 4, 2014
Rated 2 out of 5 by PJ5562 Room Status
Was placed in a room that appeared to not have been dusted in a very long time. The room was not clean. Location was on 3rd floor conference level far separated from the garage. The room I was placed in was in a wing that housed multiple mini conference rooms. To access my room resulted in having to work around conference attendees. During checkout the person at the desk was unfriendly. My perception was that our stay was not important. Never asked if I enjoyed my stay. Never reflected interest in me as a customer. I for one expect more from a Weston.
June 18, 2012
Rated 2 out of 5 by B112233 Doggie Day Camp and Air Conditioning
Great room itself but a stones throw away from a fairly active Doggie Day camp. Combined with an air conditioning unit that turned on and off every 15 minutes, I would recommend providing ear plugs in the room. Additionally, when I requested maintenance for the AC... I was told that it was working as it was intended to.
August 4, 2014
Rated 5 out of 5 by chicojuan nice, clean, comfortable place
I;m in LA at least 2 or 3 times a year. The Westin is the hotel I stay. The staff and rooms are excellent. Anna at the front desk, and the head of front staff, Tim, were and are most helpful, and make my stay pleasant and trouble free. Thanks guys, see you on my next visit to So Cal. John
August 5, 2014
Rated 5 out of 5 by ReiseDon My new favorite at LAX
It was convenient and an overall good experience. I'l be using this next time I need to be at LAX. We had contact with at least 20 people and all but one were wonderful. The room was comfortable and although on the side of the airport, I barely heard the planes landing and taking off. The bed was comfortable. We enjoyed the bar area. I wish the bar tender had mentioned it was happy hour. We only found out after placing our orders, which were not included (found out by reading menu that wasn't offered ahead of time). I will be recommended it.
November 21, 2013
Rated 5 out of 5 by Kelly Mathew A. at the front desk ROCKS!
My co-worker and I were staying overnight in L.A. before an early flight out the next morning. Mathew was able to check us both in at the same time and get rooms close to each other. He was able to answer all of our questions about the the park and fly program with the valet serivce at the hotel and even called to see if we could get our corporate daily discounted parking rate for the entire time we were gone...he definitely didn't HAVE to do that. He enaged us the entire time by asking us about what we did at our company. It is nice to see that hospitality still exists, especially in our younger generation today. Mathew restored my faith in our youth! Maybe there is hope yet for my own children. Thanks Mathew (with one T). You made our night!
February 4, 2013
Rated 5 out of 5 by Cierra Worth our delay in LA!
Our flight was delayed in LA and we stayed at the Westin. It was wonderful! The staff was accommodating, the rooms were spacious and clean and the entire property overall was top notch. The Heavenly beds are just that! We had dinner at the Daily Grill and its was phenomenal! Quinn our server needs a promotion - she provided incredible service and was outrageously personable and patient. She has the charisma and customer service skills of an upper level manager. I hope someone in leadership at the Daily Grill reads this and commends her.
June 7, 2013
Rated 4 out of 5 by spjohanson staff
Attentive Friendly Staff answered my questions quickly.
August 6, 2014
Rated 4 out of 5 by Noel04 Nice
The hotel was nice, and the room was clean and comfy. I am not sure if my sleep was poor because of personal stressors or not, but the bed was rather comfortable.
The hostesses at the Grill were not very friendly, but my server was great, and I really appreciated the garlic in the marinara sauce!
August 3, 2014
Rated 1 out of 5 by Bobster1 Don't be fooled
I got a moldy room, no art on the walls, no clock. This is an embarrassment to the Westin brand. My recommendation, there are plenty of hotels around LAX with high standards. Don't stay here..
June 5, 2014
Rated 5 out of 5 by LK08 Comfort!
Feeling safe and comfortable is my main concern for the four nights a week I stay in a hotel. Good job Westin and great job in following through LAX with the Westin brand.
August 3, 2014
Rated 5 out of 5 by Gumby60 Wonderful food, in addition to everything else...
We were very unhappy to have been delayed overnight in getting back home, but the minute we stepped in the Westin, our long day got better. The gentleman who assisted at the front desk was wonderful, as was every other person there who helped us in any way. Add to that the fact that the best food we had all week was right there in their "Daily Grill" (I won't mention the town we had been visiting prior to the LAX delay). Thank you so much for making our final day in CA better than it started.
August 27, 2012
Rated 5 out of 5 by Bridgey The hotel met our expectations
We had been in the USA for 5 weeks,and stopped in LA overnight before the long flight to Australia.The stopover was great in all aspects.
August 2, 2014
Rated 2 out of 5 by Dudley14 Clocks and phones
The clock in my room was an hour ahead. This would not have been a problem if I could have called the front desk for a wake up call, but there was no way to reach the front desk and the "service" line was constantly busy. So, I used the alarm clock in the room and woke up an hour earlier than necessary! Two other colleagues staying in the hotel said their TVs didn't work.
May 1, 2014
Rated 3 out of 5 by Jos0320 Not enough sleep due to kennel next door!
A year ago The Westin LAX was my favorite hotel. My views changed during my most recent stay, not because of the hotel, but because there was a dog kennel/boarding facility right next door. I expected to have a nice restful sleep until my body was ready to wake up. Instead, I woke up at 6:30am because of the barking dogs at the kennel next door. It seemed like the dogs were programmed to orchestrate their barking in unison. Smh, I have to find a comparable hotel without a kennel nearby.
September 23, 2013
Rated 1 out of 5 by crazyhorse72 very unsatisfactory
In most case as SPG platinum member I will have access to a junior suite room and a great service. But NOT from Westin LA airport. Seems like the staff does not know what Platinum member benefits are. Nor does the concierge eager to help with luggage. They just took a glance at me and continue talking to each other. NOBODY gave any offer to take my luggage. AMAZING. And this happened during the first time I walked in to the hotel. Room is OLD and in dire need of remodelling. It is already way overdue. And the lounge is closed on the weekend. Instead, a breakfast is offered only in a counter which served coffee and burito as breakfast. This is SPG platinum benefit ????? This definitely IS the worst of the SPG brands hotel. It is so undeserving to be listed in SPG hotel list. I'm trully dissapointed.
February 20, 2013
Rated 3 out of 5 by Robert4u A bit disappointed
I had booked a couple of nights at the deluxe rate. I needed two double beds and when I checked in, they told me there were none available except on the lower floors. I reserved for higher floors and that was not acceptable. Given my dissatisfaction, I was given a room in the executive floor at no extra charge. The room was great, but there was only one complimentary water. I usually get two from the other Westins I've stayed in the past. Also, they did not replenish my bottle the next day. The worst part of my stay was I didn't know it was next to a dog kennel. At 7 am, I was woke up by continuous dogs barking. I was hoping to sleep in late on Sunday but all the noise from the dogs was just too much. Unless I get a room away from the dog kennels, I won't be coming back to this hotel.
July 22, 2014
Rated 5 out of 5 by Ravenon always a great sleep
After a 12 hour ± flight how ever it may take getting through LAX we always look forward to a night in The Westin Hotel and in particular their wonderful beds......wish I could transport one back to New Zealand! And it is very quiet here considering how close it is to LAX....also no disturbance from other guests. The service is always great and the hotel restaurant is actually pretty good for "a hotel restaurant". And we appreciated the very good service there as well. We will return.
August 6, 2012
Rated 1 out of 5 by Coop Mr
Upon entering the Lobby my wife and I was impressed with its appearance. Our disappointing moment came in the room. The bathroom was a big disappointment with mildew tub and tile. There was a long piece of hair stuck to the wall in the bathroom. The lamps were mildewed and dusty. There were a pair of drink stirs that were left for guest at the bar in the room but it was not wrapped it was exposed. This has got to be the worst hotel when it comes to cleanliness we have ever stayed in.
June 6, 2012
Rated 1 out of 5 by SJA54 a disappointment
Would never stay again.
On leaving, the Westin was unable to generated a bill. I was told a bill would be emailed to me. I asked what the process is for correcting a mistake. In a rather "I couldn't care less" tone she told me to take it up with my credit card provider.
Well, she was right. My bill was wrong, I called the hotel and cannot get through to anyone there to discuss. Cannot even get through to anyone's voicemail!
And ...... NO status level recognition at checkin.
June 30, 2013