Rated 1 out of 5 by SJA54 a disappointment
Would never stay again.
On leaving, the Westin was unable to generated a bill. I was told a bill would be emailed to me. I asked what the process is for correcting a mistake. In a rather "I couldn't care less" tone she told me to take it up with my credit card provider.
Well, she was right. My bill was wrong, I called the hotel and cannot get through to anyone there to discuss. Cannot even get through to anyone's voicemail!
And ...... NO status level recognition at checkin.
June 30, 2013
Rated 3 out of 5 by zlzoul Wifi signal was not good
Rarely got WIFI signal in Room 1225. Struggle to get connected and could not keep online.
Staff was nice overall.
And I just don't understand why they did not serve buffet for breakfast when the restaurant was nearly full and everyone needs to wait about 20 minutes to get breakfast. It's an airport hotel and I never planned to spend that much time get a breakfast.
But in general, it was an acceptable stay.
January 13, 2014
Rated 2 out of 5 by annoyed Don't dress like a average person or you won't be treated well
Have stayed at this hotel many times. This was the first time that I was told to leave of the gold/platinum spg check-in/out line, the front desk personnel didn't even ask if I was a preferred member. Once I asked if the spg gold/platinum check-in line was not open as I am a gold member, the front desk personnel gave me a dirty look and said I could wait. I guess you must have to dress in an Armani suit to be recognized as a preferred member at this hotel now.
December 20, 2011
Rated 3 out of 5 by nyc9667 Nice Hotel
I agree with all the statements made in the "Decent but not great" review. But I do have to say that the hotel staff was friendly and great. The business center had full features internet, scan, fax, etc. although it was infested with ants.
The club level was full which was a dissapointment and there wasn't much to the complimentatry breaksfast which was served from the starbucks counter. I did have a major problem with my bill which had to be corrected 3 times.
December 14, 2011
Rated 5 out of 5 by CJ01 Request for improvement on room service bill
I have to tell you how upset i was about my room service bill. I had reqessted the delivery of dinner and specificall asked if the two glasses of wine could be put on a seperate check as my company does not reimburse that expense. I was told that it could be done. However, when the room service bill arrived it was not done. I recieved the room service at 9:30 p.m. and had to get up for an early flight out at 3:45 a.m. so I did not have time to go to complain.
January 11, 2013
Rated 2 out of 5 by jimmymio Disappointing
I was there for a conference and those facilities were fine but my room was just so-so and the charge for in-room wifi is unbelievable and expensive. I can't remember the last time I had to pay this fee.
It definitely needs a cafe. The little Starbucks cart always had long lines and often ran out of pastries. Besides it shut down by mid-afternoon.
I was very disappointed in this facility compared to other Westins I've experienced.
November 13, 2013
Rated 2 out of 5 by spgsf Dated hotel that needs major improvements
Having stayed at Westins in the past, I have a good idea of what they're normally like and this location fell way below standard. My room was old, looked like it hadn't been remodeled in 10 years, and my computer couldn't pick up a wireless signal. The ethernet cable didn't work, and neither did the power outlet in the bathroom. They also need thicker walls because you can hear planes landing and taking off all night.
December 6, 2013
Rated 2 out of 5 by Michael51 Dogs!
I've stayed in this hotel many times and evidently had always been fortunate to have a room facing the "front" of the hotel. This time, I was not as fortunate. Directly behind the property is a kennel that contains what it seems like hundreds of barking dogs. They began when the sun rose and were loud enough to be heard over the morning news on tv. Totally a bad deal when I checked in very late and expected to "sleep in" a bit! Arghhhhhhhh!
September 28, 2012
Rated 4 out of 5 by Bkbroome Non remodeled bathroom
I've stayed in this hotel many times and am a Platinum SPG member. I like the facilities and the proximity to LAX airport. The restaurant, bar, fitness center and pool are fine.
As a Platinum SPG, I've been upgraded to some nice rooms over the years including rooms with a terrace. Even without the upgrades the rooms are basic aging Westin standard rooms. Great beds, worn furniture. This time, my bathroom was an unremodeled surprise! A ceramic scalloped sink. Old brass taps, brass TP covers and a ceramic shower temp guide platel. Hello 1970!
I like this hotel overall, but they need to invest a bit in the rooms. We shouldn't see the wear and tear.
March 1, 2014
Rated 3 out of 5 by bjabc Major outage
One overnight stay to catch an early morning flight. The hotel location is very close to LAX, while you can actually see aircrafts landing. The telephone service went down, and the hotel left a letter in the room to explain the situation. What wasn't told was the internet was also slow to the degree that it is practically unusable (mins to download an email message). The customers deserve an apology from the hotel management.
October 17, 2013
Rated 2 out of 5 by HappyGuest1 needs improvement
I fly out of LAX on bussiness often, usually staying the night before. Each time I've had problems with internet, one time hot water was off, rooms are not of Westin brand quality, dated and DIRTY! Best part is Daily Grill, but even there staff can learn a lesson i service.
Property needs to be purchased, or accommodations improved, it should be the best on Century and it no longer is, Sorry!
December 14, 2013
Rated 1 out of 5 by PeterS33 Awful service
Got to hotel at 3:30 am after 4 hrs of terrible weather delays. Front desk said (quote), "I'm sorry, but our computers are resetting, so you'll have to wait." Waited almost 25 min before I complained... then they angrily gave me a room. Will never stay at this Westin ever again. Talk about NOT delighting a weary customer. Oh... and the shuttle took over half an hour to pick us up at LAX.
December 17, 2013
Rated 1 out of 5 by walkedinon Walked in on!
I stayed at this hotel on the night of June 25. I was given a room on the furthest possible corner, despiite travelling alone and having a young child. We hiked to our room and were even more disappointed. The room was very dirty and there were places were items should have been hanging on the wall. Then as I was undressing to take a shower, someone WALKED IN with their room key for the same room!!!! HORRIBLE and HUMILITATING!
June 26, 2012
Rated 2 out of 5 by David Loud!! Beware...
There is a dog kennel next door. I woke up to dogs barking, went to bed to dogs barking and sat through my conference all day to...you guessed it...dogs barking.
The manager was nice enough to give me a small discount, which was appreciated, but I'd be hard-pressed to recommend this hotel to anyone. What a shame! Since it's a beautiful hotel, loved!!! the restaurant (get the meatloaf) and super comfy bed.
May 20, 2013
Rated 5 out of 5 by Washington27 Recent Stay
Checked in around 2. Was warmly greeted and the room was ready. When I entered the room found it to be very clean and fully stocked. Boarded the hotel shuttle the next morning and was at the airport in ten minutes. Driver was very courteous and helped all the passengers load and unload their bags. The LAX Westin is a well run and well located hotel by the airport. A head above the other hotels in the area.
February 9, 2013
Rated 4 out of 5 by IsaacO “Great & Convenient place to stay on Business trips!”
I stayed here last week for the first time as I will be in LA on a weekly basis for business till mid of this year. As an SPG platinum member, I was a little worried about this hotel based on the reviews I have read here and elsewhere, but after staying here last week, I can confidently attest that, it is indeed a great place to stay. The front desk staff was very welcoming, polite, and professional. The room I stayed in was spacious, clean and very comfortable. The club lounge is very clean with professional staff and have different variety of snacks and breakfast is great. The fitness center is tidy and have all the basic amenities for a quick morning workout. I have concluded that this is where I will be through out my weekly stay in LA.If any thing negative comes up, I will update or write another review, if not then I will write my last review after my 5-6 months weekly stay.
January 13, 2013
Rated 2 out of 5 by Annie168 awful experience
It's the first time in my entire travel experience that they gave my room away when I arrived at midnight. I even confirmed with the hotel for the late arrival. After waiting for an hour and half, finally they gave me a room. Also, I signed up for the green points, they never made to my account. The front desk person was very rude. Very disappointing...
December 16, 2013
Rated 1 out of 5 by Jon714 This hotel is old and need to be updated
I was misled by the reservation agent and charged for a non-refundable deposit for 2 days, supposedly to give me a reduced rate. I had to check out the next day because the conference I was to attend was being held at another hotel. If I had known that the room charges were not refundable I would have paid the higher rate. I called and was told by the revenue manager that you can't issue a credit!!!
September 11, 2012
Rated 4 out of 5 by WineAdvisoryGroup OK Option for LAX Proximity
My main pick for SPG location at LAX. The hotel could use a big facelift but still serves it's purpose. Sadly, like many hotels these days, the staffing is bare bones, so waits are common at the front desk. Very frustrating after the rigors of airline travel. The concierge lounge offers up a nice breakfast.
January 4, 2014
Rated 1 out of 5 by Bears1108 Dated hotel with smelly rooms
Westin location can't be beat
Daily Grill is good bar and restaurant
Rooms are dated. Stained carpets, peeling wallpaper, stained solid surfaces in bathroom
Rooms stink of mold and gym socks
Open the mini operable window and you'll just suck in the smell of exhaust of the kitchen.
Shuttle service to/from LAX is atrocious. Waited 45 minutes for shuttle
September 19, 2013
Rated 5 out of 5 by Manju Great service
We stayed at the Westin at LAX in May of 2012. We could not have asked for a better experience. Of note, the rooms were well appointed and always very clean. Also, we really appreciated the service from Isabelle in the Club lounge. The entire staff couldnot have been more accommodating. We felt so welcomed during our stay, and the convenience of the location is a huge plus.
September 14, 2012
Rated 5 out of 5 by beastista92 Perfect Hotel near LAX
I wanted to get away for the weekend but also spend time with family and this hotel provided me the relaxation I needed. I arrived late and there was no problem checking in, very friendly staff and made sure I was taken care of. I had a double bed room reserved and gave me an opportunity to switch to a king with ease.
December 9, 2013
Rated 3 out of 5 by LegalTender Overall, Mixed. Nice Staff.
The lobby/bar area are nicely updated. The room was small but the furniture showed an unusual amount of wear. The bottled water, listed as Evian on the fee charge, is really Nestle and should be comp. Was hassled by 'working girls' to my surprise. Hotel's $22.50 self-park overnight fee seems a bit excessive. Staff is great.
January 25, 2012
Rated 5 out of 5 by cafergot 5 Star Hotel with superior service.
The lobby is exquisite. The bar has a great selection of food and whiskies, and above all, the customer service from the bottom to the top went out of their way. Room service may be a bit slow on a busy night, but the food was delicious. Security was visible and effective. Suggestion: restock the mini-bar more often!
February 7, 2013
Rated 5 out of 5 by Linda24 Great hotel and convenient location
The Westin Los Angeles Airport is a beautiful hotel with fine amenities and spacious, comfortable rooms. The Daily Grill Restaurant provides excellent food and service. Transportation is readily available to the airport and all around Los Angeles. My four-night stay was A+. I would definitely choose this hotel again.
February 8, 2013
Rated 5 out of 5 by alohapeter As always..never disappointed
I stay here several times a year and always have a perfect experience.From the front desk welcome to the gleamingly clean public areas and incredibly comfortable bed.At this hotel I always feel like a valued guest.Service is perfect and understated.Always happy when my travels require an overnight or two at LAX.
June 8, 2012
Rated 5 out of 5 by SPGIke Upholds the Westin Standards
I am traveling on a weekly basis and have stayed at the Westin Los Angeles Airport hotel several times. From the workout facility to the Club lounge, this hotel exemplifies the Westin standards. The Westin Los Angeles Airport hotel has consistently met or exceeded my expectations. Keep up the good work!.
March 29, 2013
Rated 2 out of 5 by DissappointedBizTraveler Unpleasant surprise
Had no idea that Westin would ever provide bad overall service. Maybe because it's an airport location? Or perhaps because the stay was paid for with an airline voucher (due to flight cancellation)? If the latter, it is not excusable because certain SPG membership recognition should've been provided.
December 7, 2011
Rated 2 out of 5 by NeededAVSupport Lacks Reliable Audio Video Service Support
AV services are outsourced to a company that is inflexible and nonexistent. It is a bad decision by Westin to not have in-house AV staff to supplement the "not-available" outsourced group. The attitude of Westin and the AV group is unacceptable. Thus, meeting & event support is unsatisfactory.
August 19, 2013
Rated 3 out of 5 by rdmurali Westin LAX
I'm an SPG Gold member. This hotel is only worth staying at if you have reached platinum status. Internet, breakfast, and lounge access are only provided complimentary to platinum members. Unless you are platinum status and want to get nickled and dimed for everything, I would avoid this hotel.
January 16, 2012