Rated 3 out of 5 by JamesJn Disappointed
I booked through American College of Surgeons recommended Travel Planners of NYC paying the highest (top tier) price for a deluxe room. On my arrival, I was given a basic double bed room with regular sqarefootage so to speak , although I clearly requested a king bed. After quite a bit of 'discussion' with evening manager, we were moved to a king bed room the next day to a lower floor to a room with several problems in the bathroom. This was not definitely a deluxe room or a higher floor as I requested & paid for. Very disappointing. I will be writing to the College & the Travel Planners as well
November 2, 2014
Rated 4 out of 5 by Docfire Great Location
The locaton of the hotel is perfect.
Room size was small for the upgraded Grande Deluxe Tower.
I had 3 rooms and 2 out of 3 where clean. I had 1 room that at check in had an empty coke bottle on the floor and gum on the night stand. Called the Front desk and let them know. Returned to room later that night and nothing had been done. Called front desk and they offered to move us. We agreed and they sent a bellman up to assist. We went to a new room only to be greeted by another guest as we opened the door. We then were sent down to the front desk. We were told the hotel was completely booked and they would try to find us a diffferent room. They found us another room that was clean and unoccupied.
I know these things will happen, but they should be fixed on the spot.
April 29, 2013
Rated 5 out of 5 by GolfChick Staff Make the Difference
The St. Francis is at once both elegant and charming. I stayed in the "original" tower and just loved the soaring "hall" effect of the reception area with it's high ceiling and beautiful marble columns. None of this compared, however, to the excellent staff, from reception, to concierge, to coffee bar to Clock Bar. Every single person was laser-focused on what I needed and how they could exceed my expectations. I don't require this kind of attention, but I couldn't have been happier!
July 3, 2014
Rated 5 out of 5 by amolavi Classic Building/New Building -- Both are Good
The St. Francis is a really great property for so many reasons.
1) excellent location for tourists (although i was on business) -- sitting at union square makes life easier for getting around and the Walgreen's and Starbucks next door are great adds
2) Staff are great. Friendly, very accommodating -- great platinum status recognition
3) rooms are really nice. Both the classic building and the new towers. The classic side definitely has it's charms, high ceilings, molding, etc. be prepared for being in an older building though, thinner walls, slower drains etc.
Haven't eaten at the restaurants yet, but the Clock bar is great. My only gripe is that the Hotel Wireless does not reach the bar. (Meeting Room Wifi does reach and you dont get access to those networks as a hotel guest)
July 26, 2013
Rated 5 out of 5 by Mike62 Fantastic Hotel
The hotel was well beyond our expectations and made the visit to San Francisco the best yet. Location for a SF visit was perfect, shopping parks, cable car connection, bus tours, it has it all.
Will go back and that is were we will stay for sure.A bit of hotel history combined with a new room tower gives you the feel you prefer.
September 10, 2014
Rated 4 out of 5 by Abigailcat Recent visit
Toilets very noisy in room and adjacent rooms. Our room itself was very nice - just the right size. Elevators were terrific. The Clock Bar on main floor is too small and too loud. Concierge (Raymond) was extremely helpful. Oak Room and Bourbon Steak House were excellent. Love the history of the place and all the photos and write ups about the past events. And the location can't be beat. We'll come again.
November 21, 2014
Rated 4 out of 5 by tutone88 Better than expected
Our family of four stayed in two tower rooms over Easter break. The reviews here and elsewhere were mixed, so I was a little worried. I will have to say that our stay was great with no complaints. The staff were helpful and friendly, I got my SPG Gold upgrade, the rooms were nice, clean, and quiet. The location is excellent for shopping, dining, and sightseeing. The rooms suffered a bit from street noise, even on the 28th floor, but that's to be expected in downtown San Francisco.
May 5, 2013
Rated 3 out of 5 by Thomas27 Poorly trained and rude staff
I am frequent traveller and i have stayed in many of the Westin Hotels around the world. Generall the service is exceptional. Unfortunately this can not be said for Westin St Francis.
Generally most of the staff (in particular the conceirge) we encountered during ourstay were rude and not professional (with the exception of the front desk staff).
I'll also like to mention the toilet near the lift lobby of the Tower Block is extremely dirty. It's worst then a public toilet!!
December 26, 2012
Rated 5 out of 5 by qtsoozy Comfort and Elegance at Union Square
My husband and I stayed here last weekend and loved it. The rooms were newly renovated and spacious. The mattress was very firm and comfortable. The shower had great water pressure and even the blow dryer was top notch. It is the little things that make your stay! It would have been nice if they had a sound dock, but everything else was wonderful. Very friendly staff and the location is walking distance to some of the best shopping, restaurants and China Town.
February 24, 2014
Rated 5 out of 5 by Ame22 Great one night stay
Our most recent stay here was for less than 24 hours as we were in town to attend a wedding. We checked in after 8:00 pm and the front desk attendant was extremely helpful, I believe his name was Erich. I had requested a King Size room, and Erich was gracious enough to offer us a Tower Room on the 30th floor, as they were sold out for the night. The Tower Room was great, it was clean and well designed. The bed was wonderful and the shower head was relaxing. We especially loved the elevator ride up to and down from the 30th floor, such amazing views of the city. The bell staff was super helpful as well and we enjoyed the lounge area in the Bourbon Steak restaurant. This is easily one of my favorite hotels in San Francisco, you can always count on great customer service, comfortable rooms, and you can't beat the location right next to Union Square.
April 15, 2014
Rated 5 out of 5 by winegirl7 First Class, World Class
We stayed in the original hotel and it was fantastic. The king size room was large, charming and clean. Service was excellent. My only complaint is that we were with 2 other couples and they got rooms with union sq. view and ours faced a brick wall and ours was more expensive. So ask for rooms 1125 or 1126 with a view. Don't get 1145. Would have asked to change but we were already settled and were pressed for time.
June 14, 2014
Rated 5 out of 5 by KansasNate Historic, Yet Thoroughly Modernized Hotel
Excellent experience all around.
Checkin was a breeze through a well staffed SPG line. Offered late checkout without having to ask. Lobby is beautiful and buzzing with activity. And how about those exterior glass elevators! Quite the view!
The room was nice and had a good view of the city. Modern room with a great daybed and wonderful windows.
Wonderful location. Very near the BART and MUNI, plus walking distance to almost anything.
November 11, 2011
Rated 5 out of 5 by SammyB10 Great Hotel- POOR RESERVATIONS DESK
I booked this room over the phone and they booked me in the WRONG room type. When I called back, they told me it was a prepaid rate and that no changes were allowed! REALLY- even when it was NOT my fault. I then spent the next 45 minutes trying to explain to 3 different ppl that I did nothing wrong (except for not just booking online on my own) and now I have to deal with this nonsense. The person on the phone pretty much accused me of lying and said that we would have to review the phone conversation tapes.. PLEASE DO, IN FACT, PLEASE REVIEW THE CONVERSATIONS AND THEN HAVE THAT WOMEN CALL ME AND PERSONALLY APOLOGIZE FOR HER RUDE CUSTOMER SERVICE.
I can be reached on my number on file. I did not appreciate that tone and accusatory statement- your people messed this up- NOT me.
Other than that, the hotel was great and the staff there were great as well and very helpful.
May 27, 2014
Rated 5 out of 5 by WestCoastStay Westin San Fran Union Sq
Great Hotel - will stay here every time I visit SF.
November 24, 2014
Rated 4 out of 5 by EKK04 Enjoyed stay, but somewhat disappointed
The hotel is beautiful and it's history adds to its charm. The staff was welcoming and helpful, and the room was comfortable and quiet. All of my basic needs were met without difficulty. I was, however, disappointed in the fact that despite the ample pricetag (it is a high end hotel after all), in order to access the internet in my room, a "nominal fee" was required. I was there on business, and while free wi-fi was available in the lobby coffee shop, it would have been nice to have had equal access in my room. It was not convenient to carry my laptop and supplies from my 12th floor room to the lobby. In this day and age when almost all business is conducted via internet, free in-room wi-fi access should come standard. If lower level hotels can provide this service for their guests, certainly a high-end hotel like the Westin can cover the expense to provide the same.
April 30, 2013
Rated 3 out of 5 by Smilin A good experience if your a tourist, memorable location and architecture.
The architecture and location are the major plus.
The poor sound isolation room to room in the old part of the hotel where I stayed was a distinct negative.
The room whilst not huge was perfectly adequate, I liked the high ceiling, as it lent a sense of spaciousness that without it would probably make me feel a little claustrophobic, given I was out and about most of the time, I was comfortable. The bed was comfy and the room cleanliness acceptable. The hallway on the 3rd floor, had a constant odour, not a specific one, that was a little off putting.
For me as a business user, the pathetic, low bandwidth, and outrageously expensive internet was inadequate.
My only interaction with staff was at check in, where I led the, polite and obviously trying their best, equally obviously under qualifed/ trained employee politely through the spelling of every aspect of my registration.
April 2, 2013
Rated 5 out of 5 by Panamanian1 A very nice hotel
I must say that after the last experience in another hotel, this one was a very pleasant stay. The staff was helpful and without the help of the concierge I don't know how I would have navigated the city. They arranged everything that I needed. Sarah, Jeff and Anthony were the ones that helped me in the concierge area and It was awesome!! Tours, restaurants, anything really....thumbs up definitely!!!
April 15, 2013
Rated 5 out of 5 by winlau01 My Go To SF Hotel
Upon arriving a couple hours before the official check-in time, Michelle at front desk already had our room ready. We even requested a view and she went out of her way to find us a high floor with an amazing view! When we got settled in, we received a phone call from Michelle asking if the room was up to our standards. I usually receive nice treatment being an SPG member, but that was above and beyond to me. She couldn't have been sweeter!
The room was spacious and comfortable. My only gripe was the cleanliness of the bathroom, as I found leftover stubble from what looked like someone who had shaved over the bathroom sink. Gross.
Other than that, staff is friendly, location was perfect, hotel was beautiful, and the little lobby lounge was convenient for morning coffee to get the day started before a day of sightseeing in SF! The Westin St Francis is my go to hotel whenever I plan to visit SF again!
May 17, 2014
Rated 1 out of 5 by Mishie258 A smoker next to my room
I stayed 2 nights. I had a smoker next to my room which permeated my room, gave me a bloody nose and a nasty couch for 2 days. I called down 3 times to ask if they would ask the guest if they could stop. Nothing was done. The Westin St. Francis is a non smoking hotel,and should be enforced, so people like me with allergies to smoking can stay without having to breath in their bad habit and suffer.
January 24, 2013
Rated 4 out of 5 by Losanno Nice Hotel; Good Location
The Westin St. Francis is located right on Union Square and very close to all of the major shopping. The hotel is clean and well maintained. Room service is quick and the food is delicious (try the soup). As an SPG Platinum member, I have never gotten a suite upgrade. Upgrades to bigger rooms, but never a suite. Overall, I recommend the hotel, but don't expect anything extra as an SPG Platinum.
April 28, 2012
Rated 5 out of 5 by momosmom Can't beat the location
Beautiful hotel right on union square. We had a great time watching world cup in the cafe. We were in the older building which I liked (beautiful details and chandelier in the room, I also like being able to open the window). My roommate thought it was a little noisy at night, the new tower building might be quieter. I slept great....love the beds
June 24, 2014
Rated 1 out of 5 by vicnthecity Expected so much More
Booked a room at the St Francis since we were attending the Star Trek Convention. I was thankful we were at the convention most of the weekend. Although the rooms have been updated with the "Westin" signature items, the room was smelly and reeked of someone who had come home from a night of drinking and maybe hadn't showered in a few days. It was nauseating. I could not wait to leave.
November 24, 2012
Rated 3 out of 5 by AM617 Great Location, Bad Room
Room was Dirty! The carpet had stains, there was mold in the shower and there was dust on everything. While I am no neat freak, I do expect that if I'm going to pay $400/night, that I don't feel like, I must have shoes on to walk in the room or that I must do my own dusting. This room was not an anomaly either, as I was moved from another room that was in slightly worse condition.
April 30, 2013
Rated 1 out of 5 by CMTravel Abysmal room
Absolutely one of THE worst rooms I have ever stayed in. If you are ever offered room 1249 check out and find a new hotel. It's absolutely rubbish. Right at the end of the hall in a major "throughfare" for much of the staff.
I was awoken numerous times, at one point by the sound of a full cart of flatware and dishes getting knocked over at 3:00a
What makes it even funnier is that they "graciously" discounted my rate because it was not what I had originally requested and that was not available at the time I checked in. What a joke, any front desk person would know in a second that I am traveling on biz and, for better or for worse, am an indifferent on the discount for a room. Upgrade me if what I originally requested is not available . . .don't downgrade me. Then you end up in this situation.
I would never stay at this hotel again and very disappointed as normally Starwood facilities are tried and true.
June 14, 2013
Rated 5 out of 5 by NKBilash Great older hotel with new upgrades in center of town
What a fantastic hotel - old world charm with great updates, a wine bar downstairs, 1st class concierge help, free parking for Starwood members. We stayed in the new tower (as I'd read old tower not as renovated). Hotel exceeded my expectations. Car was valeted daily by staff and parked for free since we were members. Would definitely stay here again - centrally located.
April 6, 2014
Rated 1 out of 5 by Sandee This did not meet my expectations
The heavenly bed was very disappointing . We own a timeshare in Maui at the north Kanapali villas where the bed is truly heavenly and this was not. We had to ask for Toiletries that should have been in the room everyday. The lobby was always full of glasses . There was not a feeling of greatness as u walk in the lobby. The furniture in the room was very uncomfortable and old.
March 4, 2013
Rated 5 out of 5 by Luther Friendly and comfortable hotel
The hotel is in a great location; I enjoyed a very comfortable and spacious room with an equally well designed bathroom, and the staff was both friendly and helpful.
August 14, 2014
Rated 3 out of 5 by tiredtraveler69 Old buildings are not "historic"
after waiting for the "historic" elevator for almost 10 minutes I was first sent to the room too early and the housekeeper was still cleaning the room. She said "come back in 30 min!". All I wanted to do was drop my bags, change my shirt and be on my way. This caused me to go all the way back to the front desk (only a 5 min wait for elevator this time). Then I got an "apology" but no room upgrade no nothing. I am not a complainer but she did realize I was now late for my meeting and was still being friendly. Then to the room, it was dark, smelled odd (excuse me "historic") and all I could view was the wall of the building about 20 ft away. It felt like a prison. The TV was so far tucked into the corner you basically could not see if from the bed. Basically it was NOT a good experience and I will avoid this hotel if forced to stay in the "historic" building ever again. I will try the new tower to give them another shot.
November 11, 2012
Rated 5 out of 5 by Sanckon A fabulous hotel!
I just loved everything about the Westin St. Francis: from customer service, food, location... It was above and beyond our expectation. Special Thanks to Danka at the Concierge desk who gave us great tips what to see in San Francisco and booked a dinner for us in a great restaurant. Thanks to the whole team Westin St. Francis!!! You made my stay amazing!
April 21, 2014
Rated 3 out of 5 by disappointed14 lack of response
booked the hotel for us and 1 other couple and stayed for 1 night at the hotel on a layover and found a sink that would not drain. Asked the front desk to please fix it so that we can use the bathroom that night. Nobody responded nor any action taken. Ended up using the bathtub to brush our teeth and wash up the night before and in the morning. Disappointing.
February 22, 2014