Rated 5 out of 5 by SHELBI GREAT HOTEL
Our stay was wonderful, the room on the 19th floor was spectacular.
The staff was great.
April 24, 2014
Rated 1 out of 5 by Westerndude Not what I expected - disappointed
I'm not sure what the deal was, but this was an exceptionally poor visit. I've stayed in other Westins around the country, and this was a bit shocking. The HVAC unit in the room rattled when in operation, to a degree that I just shut it off. On my first night, I had two different occasions of people try to enter my room during the middle of the night, once at about 11:30pm and again at 1:30am. On the second day, the room key system was changed, which made my previous room key inactive. Not a big deal, but would have been nice to know before hand. A fellow traveler was offered a free drink/coffee for the trouble by the front desk, where I wasn't offered anything. Further, the new keys did not work on any of the common door locks such as the fitness center. Lastly, the HVAC unit in the meeting room we used for our board meeting on the 19th floor failed both days and the room was very warm. Given the reputation Westin comes with, this was definitely a disappointment.
Management would be wise to have a mechanical review of the building, ensure customers are treated fairly, and safety within the hotel is assured.
April 22, 2014
Rated 3 out of 5 by DisappointedTrish Not worth the money. Old hotel, only cosmetically updated.
The hotel is conveniently located. The breakfast buffet was expensive but delicious. My bathroom had hair on the toilet and bathtub upon arrival. They couldn't provide me with a lower room (needed for medical condition) because they were switching keys in the lower rooms. There was not a hot tub, which was disappointing. I could not find a book with descriptions of the hotel amenities- come to find out two days into my stay- it's on the tv of all places. The whole hotel smelled of marijuana because of the upcoming Colorado 4/20 holiday. I was also disappointed in the bar. Nothing on draft, nothing fancy for the amount of money you pay for a room. Our window in our second room was very hard to close because it seems like an old window. If you stay on the 4th floor don't even bother opening the window. The air conditioning is so loud right there.
April 22, 2014
Rated 4 out of 5 by Jackman46 Great Location!
I thought the Westin downtown Denver's location was outstanding. They're positioned next to the 16th street mall with lots of activities, shops and restaurants within walking distance. The hotel staff was great and the hotel itself was in pristine shape.
The only negative aspect of my stay was the shower heads in the hotel room. I'm sure they are put in place to conserve water, adding to the "green" progam offered by the Westin but the lack of water flowing from the restricted shower head made it hard to rince the shampoo and conditioner from my hair. Minor point I know but it did make a big impact on how I felt about the room.
April 21, 2014
Rated 3 out of 5 by PT2014 Westin Denver Stay
I am a frequent guest of Westin at varying properties. This one was not one of he best.
Cons: Placed on preferred guest floor only after I asked about my gold status (evidently not on file). The preferred guest floor was very noisy, doors slammed shut when people entered or left rooms, air bubbling up from the toilet in the middle of the night, and you could hear the person 'using the facilities' in the next room.
Pros: staff was excellent. Very accommodating and polite. I was offered early check-in and late check-out. Facility was clean and the room was well maintained, albeit a bit dated.
April 19, 2014
Rated 2 out of 5 by dbcooper86 Loud staff at night
Hotel staff need to realize that people usually stay at hotels to get a good night's sleep.
We were right next to an employee access elevator and they were slamming carts or something against the wall which jarred the headboard of our bed.
We mentioned it to the front desk and asked them to tell the employees to keep it down. The third night they did a little bit.
We were in town for an extremely important business meeting/venture and were basically exhausted the whole trip.
April 18, 2014
Rated 3 out of 5 by mountain7 Hotel has some convenient features
Like location and easy to get to
Hotel staff wonderful
No hot tube
Did a patio room patio ugly doors going out to patio large and easily blown open if slightly open for fresh air
we did not pay for upgrade but would not recommend..
April 14, 2014
Rated 2 out of 5 by mamm0th Noise
I've got a room close to elevators and had three terrible nights at the hotel.
April 12, 2014
Rated 2 out of 5 by unsatisfiedtraveler This hotel needs a remodel
The room I stayed in was long overdue for an update. I booked a king bed and ended up in a two double bed room. The water pressure in the shower was terrible. The toilet ran non-stop and the TV remote worked poorly. Room service choices are very limited. I do not recommend this hotel. It does not live up to the Westin standard.
April 12, 2014
Rated 5 out of 5 by Beadnik No gift shop
Love the hotel But they have no "gift shop". The only place to purchase bottled water was the Starbuck's on the lower lobby. And they closed about 5PM each day. Yes, I got water in the room, but I like to have 3 or 4 bottles of it sitting around. I didn't like the fact that Starbuck's closed as early as it did.
April 7, 2014
Rated 5 out of 5 by Martha62 Hotel has great staff
All the hotel staff I came into contact with were very welcoming and did wonderful work. We had a conference at the hotel and I believe the conference support was also great.
April 7, 2014
Rated 1 out of 5 by jwjpm11 way too loud
i was place next to the service elevator which kept me up all night.
April 7, 2014
Rated 5 out of 5 by GoGetEm Good Conference Location
I stayed here for a conference. The facilities were great for the occasion. The hotel staff was very friendly and helpful.
April 4, 2014
Rated 5 out of 5 by TGArizona Business Center and Food
The Business Center was terrible, had many issues with this and was limited to 30 minutes.
Vending machines would be nice.
April 3, 2014
Rated 4 out of 5 by Lanaper Thank you
My request for a better more quiet room was honored. I greatly appreciate that.
March 31, 2014
Rated 3 out of 5 by cacex2 Lack of follow up on simple request
Hotel is very nice- service sub par. I requested double beds which I know isn't gteed. Was sent to a one bed room and immediately called to request a double. Had someone just said "sorry, no" I would've dealt with it. But they said they had one that would be ready in an hour and they would call me to say when it was ready. After two hours with no phone call, I checked again and it was ready. Poor ownership of the issue. Everything else OK
March 17, 2014
Rated 2 out of 5 by BusinessTraveler100 Parking ins an issue if . . .
The room was fine. There was some rough spots due to age or the consideration that this was, most likely, a refurbished hotel. Generally, the room was nice, clean, good TV and comfortable bed.
The issue was with parking. I had a Thule on top of my SUV--a medium size SUV and a small Thule. Upon arrival I was told they could not park the car and told and told I had to go 3.5 blocks away because my car was too tall.
Prior to my visit, I called to ask about dog rules, valet parking, and adjoing rooms. The hotel did a great job explaining the first request and honoring the adjoining room request. No mention was made of the odd parking situation. Further, the parking down the street was not only inconvenient but also more expensive. Finally, when I brought the car back in the morning to load up, the morning valet said he thought my car would fit. Very annoyed. While I was compensated with some minimal room credit. My preference is always to have things right.
Additionally, after stopping by the front desk to have my room bill adjusted for a double internet charge, My recently emailed portfolio did not reflect that adjustment.
So generally, nice hotel--but customer service could use improving.
March 17, 2014
Rated 3 out of 5 by Lew1976 Ok
I feel that this facility was fine but not really up to my expectations for Westin or Starwood. The front desk and breakfast staff are an exception as thet are extremely kind. The fact that there was no concierge on duty for 3 days is indicative. Also the fact that neither the concierge nor the front desk had postage stamps (a simple thing but one that could set a hotel apart). Finally, elevators should not operate from street level to room level without use of keys.
March 16, 2014
Rated 5 out of 5 by jde222 Amazing Late Night Front Desk Service!
I am a Platinum SPG member who stays 40-50 nights a year. I am usually treated very well but this is the 1st time I have ever written a review. I arrived late night on March 2nd and had a very important series of meetings/interviews the following day. My luggage never arrived and I was faced with the possibility of having to attend these interviews in jeans and a polo.
I called the front desk and spoke to Kelsie who listened to my dilemma and was at my door 5 minutes later with a sampling of pants, shirts and ties that were part of the front desk uniform. I found some that fit and wore them throughout the next day.
The story made for a great ice breaker. Kelsie did not have to do what she did and i can not thank her of the Westin Denver enough for this amazing service. I will never stay at another hotel in Denver again. Thank YOU!
March 9, 2014
Rated 3 out of 5 by MMUofC no maid service
Although the facilities were lovely, I was surprised that there was apparently no maid service, at least not to my room. After leaving early in the morning for my meeting, the bed had not bee made up, nor had the bathroom been cleaned when I returned that evening. This has never happened to me in the past - at whatever hotel I stayed, including those with much lower rates and less lovely accommodations.
March 9, 2014
Rated 3 out of 5 by Wigs Great Hotel, but accounting is not good
My overall stay was nice. The only issue I had was with the accounting. My company paid for my room, I gave my personal banking card for incidentals. The incidentals were to be only $50, I found out later the hotel took out over $500. When I asked the staff, I was told I had a car in valet and that's were the charges came from. Did I mention, I flew in Denver and took the shuttle to the hotel! They not only charged my card, but they charged one company card for 8 days and the other company card on file for 3 of the 8 days paid for with the first card. If you can get the accounting to charge you only once for the room, You will enjoy the stay.
March 4, 2014
Rated 5 out of 5 by NERD Encourages going green
I was happy to see the room had a can for items suitable for recycling and offered $5 bonus coupon if you didn't need room clean-up service. Since there were plenty of towels I was able to go green for part of my stay and received discount at Starbucks!
Thanks Westin Denver
March 4, 2014
Rated 2 out of 5 by rr64 This hotel needs major improvements
The Westin Denver Downtown Hotel needs major improvements - no one to meet me & take my bags when I arrived at 6:30 pm; no gift shop for toiletries, had to walk 4 blocks to Walgreens; asked to send postcards and told that mailbox was across the street in an office building
March 4, 2014
Rated 3 out of 5 by denverbound business as usual
A good hotel for meetings. Good for downtown activities. Upgrade to better views and room size is worth the extra rate.
A decent business center is in process. Excellent accommodating staff working at the front desk.
March 1, 2014
Rated 4 out of 5 by Johnnyray Caught Off Guard
SPG Recognition, I do not know what that is.
I had a situation where my card key did not open my room door. I went to the lobby deck. I explained my issue to the lady on the after 11:00pm shift. She that she could not give me that kind of information to get me back into my room. I had both of my card keys. My credit card allowed for three nights. I needed 4 nights. The next night I added the extra night. The lady should have had my key card programed for the extra night. Instead, I had to meet resistance from the lady on Sunday night. She apologized for the confusion, however, the damage was already done. She should have checked the notes the lady left for the initial registration. Today, I would not be addressing this concern.
February 25, 2014
Rated 4 out of 5 by TIKVA1231 MISS LONDON
I THINK THE CONCIERGE SHOULD BE THERE FULL TIME. I THOUGHT THE BEDS WERE AMAZING. I THOUGHT GINA AT FRONT DESK WAS AMAZING AND HELPFUL AS WELL A STEPHEN IN VALET. I THOUGHT A FEW OF THE STAFF HAD MINOR ATTITUDE BUT GREAT STAY OVERALL. THE BEST PART OF THE HOTEL WAS BRIGITTE THE LUXURY MASSEUS! :)
February 24, 2014
Rated 5 out of 5 by rencam Great Place to Stay
The hotel was very updated and that was enjoyable. My room and any room I went into was very clean. The conference I attended was very well done from the hotel standpoint. I would say here again.
February 23, 2014
Rated 2 out of 5 by William65 Needs Improvement
I have stayed at this property numerous times and this visit by far was the worst. Having a profile on file, I was given the incorrect room and had to request to be moved. The new room had a broken television which was not fixed for two days. I called the front desk and the technician came by and said some of the floors were having issues, but that it would be fixed in the morning. The next day the television still did not work. The following evening, I made another inquiry about the television to the front desk. They were unaware of the situtation and again called the technican out. After I became upset, the front desk offered me a $25 credit towards room service. The clerk did not at all seem concerned with the situation, but rather seemed annoyed. I am certain, the clerk would not have offered me any credit, had I not complained for a second time. I was never offered to be switched to a room with a working television. The customer service in this hotel has slipped since my last visit. There are many hotel choices in Denver, and I will definitely look into another hotel for furture visits.
February 11, 2014
Rated 4 out of 5 by Buddie Great Room
Clean room, nice and friendly staff, close to downtown dinning.
December 31, 2013
Rated 5 out of 5 by Ernie28 Weston --- Denver
I have stayed at the Weston -- Denver three times in the past three years. Each time has been of consistently high quality. Weston -- Denver has the proper downtown location for me and the valet parking is responsive and not too expensive. The bed and covers were excellent. My wife likes staying at the Weston.
December 16, 2013