Rated 4 out of 5 by Greengoldforever Way to go JOE in housekeeping!!
I stayed at this Westin on a combined personal/ business trip for four nights. I didn't like the entrance area because no personnel in lobby and seems unpersonal. I paid a lower rate becasue of a meeting attendance and don't know if I would pay rack rate for this hotel as I just didn't find it to be warm. It's in a great location though, staff were all nice and with that, I do have to give kudos to JOE in housekeeping Upon returning home I realized I had left my notebook charger in my room and upon calling the hotel, Joe not only located my charger, he returned it to me via USPS on their dime and gave me the option to expedite if I wanted to pay for it!! I was very grateful and that alone makes me want to consider staying upon return. Way to go Joe!
March 13, 2012
Rated 5 out of 5 by Lynn28 Amazing location and great rooms
The hotel was conveniently located in the heart of downtown. Close enough to walk everywhere in the city. the room was spectacular! Spacious bathroom and the view was wonderful. Only let down was the mini-fridge was stocked with drinks... there fore no way to actually use said fridge. other than that.. amazing experience provided by the Westin
August 17, 2014
Rated 4 out of 5 by gaipiedusa Poor wireless and a few other little details
Why premium hotels provide either poor free wireless in the rooms or pay internet, and mid-level to lower level hotels provide free, and functional for multiple devices, has always puzzled me. Westin Denver has free wireless in the rooms for 1 device renewable every hour. That means rebooting every hour. Not sure why this is necessary.
Also, the operators took a very long time to respond on Friday night when looking for extra pillows. The front desk seemed understaffed.
Very nice pool deck and view.
June 23, 2014
Rated 3 out of 5 by glennmnc elegant, not glamorous
Like other Westin hotels I have visited, this Westin offers 5* room comfort, but lacks the amenities of other hotel lines that offer similar room quality. Minimalist lobby, limited dining options ($$$$ Palm or $ Starbucks kiosk), nice looking fitness center with limited access (could not get in Sunday at 0530 for a workout before work meetings). For a hectic weekend of work meetings outside the hotel, other than a 5* comfortable room, it did not serve my minimal needs of 24 hour fitness access and a mid-range resturaunt for dinner.
October 7, 2013
Rated 3 out of 5 by Yuko808 An average stay
I stayed for 3 nights and overall my stay was average. My room was right above the pool and I heard voices until 11pm. The shower water temp was either hot hot or cold cold. The room was very clean. On my last night there was a false fire alarm at 0230 and it was LOUD. It definitely was a mishap and a misstep for the hotel.
August 19, 2014
Rated 4 out of 5 by SingingDoc 2nd time around
I have previously stayed at this hotel and was eager to return when I came for a different conference. This time didn't go as well: struggled to connect to the internet (and finally gave up after 20 minutes of trying both in the lobby and in my room) and maid service wasn't up to par (4 adults listed by name on the reservation, yet consistently only left 3 towels in the room!). And they closed off the hot tub! Not sure why.
But the location and price are still excellent. Would definitely give it a third try before writing it off.
July 15, 2012
Rated 2 out of 5 by Ng21 Not a fan of this Westin location
My coworker and I stayed here during out work trip to denver. We are both starwood members which is why we stayed there. We got rooms right next to one another and both rooms smelled horrible yet different smells. Mine smelled like 200 ciggaretts were smoked in there and to hide the smell they sprayed a horrible old mans cologne all over.
The valet guy was the rudest person ive ever met. whats the point of his job if he doesnt help us with our bags or even crack a smile as we arrive? I also noticed a wrong charge on my bill but when i called in to fix THEIR mistake they felt the need to give ME attitude. I love Westin hotels but the denver location really shocked me. Sadly, i will be making frequent trips to denver but i dont think i will stay here again!
August 2, 2013
Rated 2 out of 5 by Ontheroad78 No hot water... "we'll give you SPG points"
Yes, the Westin has a great location, very nice rooms and an awesome breakfast. That said, I did not feel well treated. After running in the morning I came to my room only to find out there was no hot water. I told the front desk I had an 8 am meeting (the purpose of my trip) and was offered no solution but to wait. I brought this up when checking out and the person managing the desk said "we'll give you extra SPG points". That's not what I was expecting, I think Starwood's top brands can provide a better experience.
May 6, 2014
Rated 2 out of 5 by Richf Getting worst
Have been staying at this Westin location for several years. To be honest the hotel is getting wore out and the rooms at not getting cleaned as you would expect. Our last visit we had to change rooms due to the fact the TV didn't work, (the third time this has been an issue) and the room smelled of vomit. there was also vomit on the patio which I pointed out to the housekeeping staff. It was never cleaned up. I will be looking into a different place to stay on my next trip to Denver
June 30, 2014
Rated 4 out of 5 by Jack222 Room Too Hot-Like Sleeping in a Dehydrator
Everything at the hotel was great except the room was exceptionally hot and dry. The thermostat was completely off, yet by 1:00 am, opening a window was the only relief to cooling down the room temp without further drying out the air with the AC running all night. My coworker and I were there two nights and we had to open the window both nights to cool off the room. We both had dry sore throats by morning.
I was also hoping to use the hot tub or pool, but it was closed for remodeling which was disappointing and why the
February 4, 2013
Rated 5 out of 5 by RWP1220 Westin Downtown Denver Experience
I have been staying at the Westin Downtown Denver hotel for the last ten years, generally for business because it is close to my company's engineering office and we get a great corporate rate. My recent stay was for pleasure and it was just that...a pleasurable experience. Restful, Relaxing, and Refreshing. I will be back next month and will be staying with Westin again.
August 6, 2014
Rated 2 out of 5 by Santita Check in service not satisfactory
I made a reservation several months prior to my arrival and my reservation was confirmed. However, I was informed by Nicole (supervisor at the front desk) when I arrived that the hotel could not guarantee the same room for my whole 7 days stay. Nicole did not provide any satisfactory alternatives. Upon my insistance and after waiting for over 20 minutes, she finally got me a room for the whole stay. The experience was extremely unpleasant. The service I received at the front desk does not meet the standard of Westin.
July 31, 2012
Rated 4 out of 5 by robin5 very nice, but...
A very nice place to stay with a good location. The staff was always helpful and friendly. The room was comfortable. The bathroom was spacious. But, we weren't happy with the room refrigerator which was stocked with expensive items and was unavailable for use by a guest. We felt this was an unfriendly policy by the hotel.
August 11, 2014
Rated 5 out of 5 by Puck Perfect location, excellent service!
We love staying at this hotel in the heart of LoDo! We frequently stay when in Denver for a sporting event or meeting. It's right on 16th Street Mall and is within walking distance of Pepsi Center and Coors Field, as well as countless wonderful dining and entertainment options.This visit began a little roughly, with one side of our suite locked off and inaccessible with our key. We stopped by the desk and they quickly re-keyed it for us, but when we arrived in the room, it hadn't been serviced from the previous guest. The staff couldn't have been more accommodating and within minutes had housekeeping up to resolve the issue. The pool area and workout room are great and the breakfast buffet is diverse and delicious, with delightful wait staff. We couldn't have been more satisfied. We'll return again and again.
June 18, 2014
Rated 1 out of 5 by Gen32 Consistently bad service
This is my 3rd time staying at the Westin, and I've stayed here merely for the convenience of the location. It will be my last time. From the front desk clerks, to the housekeeping staff, bad service. They act as if you staying there is an inconvenience to them. I suggest the general manager teach his staff the meaning of the word hospitality, and how to execute it. During this last trip I scouted out a couple of different hotels right on 16th street, as well. They will be getting my money from here on out.
November 6, 2012
Rated 3 out of 5 by SJK72 Not up to usual Westin standards
First, let me say I am very loyal to the Westin brand. I stay at their hotels regularly and am an owner of multiple Westin timeshares. I believe in the brand. Having said that, this hotel falls short of what I love and have come to expect. I had trouble with a room service order being mixed up, not receiving a scheduled wakeup call, and had multiple staff and maintenance members try to access my room on three separate occasions (that I know of) only to be told they had the wrong room when I answered the door. That was a little unsettling. Collectively, I just didn't have a good experience overall - which is too bad because this hotel is in a great location. In all fairness to the hotel management, they did offer a discount on my final bill but I'd much rather had a more enjoyable stay.
May 31, 2012
Rated 3 out of 5 by 42chuck Poor Room Service
Wanted to order room service, menu is only on the TV. TV didn't work. Room service delivered menu, engineer fixed TV. Now have menu, ordered pizza off the menu but pizza not available. Ordered cheesecake off the menu, but cheesecake not available.
August 12, 2014
Rated 4 out of 5 by magmar94 Great Conference Food
I stayed at this hotel for a conference and was extremely impressed with the meals provided to the attendees. The food was fresh, healthy and delicious. I especially was impressed with the labeling of the different dishes based on their ingredients -- which were gluten free or vegan, etc. My daughter has celiac disease so I would absolutely put Westins high on my list for a family trip. They even had gluten free french toast in the restaurant.
June 26, 2014
Rated 2 out of 5 by MTST First stay that we weren't impressed
We have stayed at the Westin a number of times, and this is the first time that we didn't love our stay. There was a room mix up (we were supposed to have adjoining rooms and that didn't happen), my husband's feet hung off the tiny bed by more than a foot, the room service food was not very good and very overpriced. A year ago when we stayed for our anniversary your staff surprised us with Champagne and strawberries, this year it was one issue after the other. We were slightly disappointed.
September 3, 2013
Rated 5 out of 5 by yiggiddy This hotel is consistently solid
Compared to the Sheraton, I enjoyed the smooth service and easy check-in. I would definitely stay here again.
August 18, 2014
Rated 2 out of 5 by dbcooper86 Loud staff at night
Hotel staff need to realize that people usually stay at hotels to get a good night's sleep.
We were right next to an employee access elevator and they were slamming carts or something against the wall which jarred the headboard of our bed.
We mentioned it to the front desk and asked them to tell the employees to keep it down. The third night they did a little bit.
We were in town for an extremely important business meeting/venture and were basically exhausted the whole trip.
April 18, 2014
Rated 2 out of 5 by Wendy100 Disappointed this time.
As a SPG Gold member, I have been very pleased in the past with the Denver Westin. I have stayed multiple times. This time around, upon check in, an upgrade was not honored. I received a 4 AM wake- up call I didn't order. The maid failed to place new toiletries in the bathroom for the second night then on the third placed body lotion in the shower .... Which I thought was conditioner. I won't go back soon. Bad experience. Lots has changed. I will say the valet was impeccable as always.
July 2, 2013
Rated 3 out of 5 Expected More
Well, there is the lady with the bull horn that interrupted both Friday and Saturday nights. I had to have the TV so loud to cover her up I had a headache. I was flabbergasted that the only resolution was for me to file a police report. Unbelievable. I was comped Friday nights room service which was good because the sirlion steak was a quarter inch thick and just nasty, I ate two bites and really the huge mound of fries to fill me up?? The apple pie was good though. I tried the food again on Sunday and was disappointed that the "roasted turkey" was pressed lunch meat...yuck. Then no one to help with my bags when I checked out.So really mixed feelings. Also I would suggest that you go into a room as a guest and see if the messaging of your services is really what you want it to be....I don't think so.
September 4, 2013
Rated 5 out of 5 by xgapeach Excellent hotel
I truly enjoy staying at the Westin. We try to stay here every time we visit Denver. It is centrally located (within walking distance or a short taxi ride) to everything in Downtown. The front desk staff is always friendly and very attentive. The hotel is dog friendly - which is a big plus. The Palm Restaurant, located in the hotel, is wonderful with great service (esp. Chad & Michael). Can't recommend it enough. The only negative is that the hotel does not have a spa.
May 8, 2014
Rated 4 out of 5 by Sp123 Denver Service
My stay here was made just a little bit nicer because of the staff, especially Nicole P. The hotel is in a very convenient location, the convention center is about six blocks away, lots of restaurants and bars within walking distance. Large and comfortable room and bed. Valet Parking was $35/night.
August 2, 2014
Rated 5 out of 5 by RFeld In the heart of the city
Perfect location to explore all Denver. Located directly on the 16th street mall this hotel is a short walk to Larimer square, Denver pavilion, or Coors field. Many excellent restaurants and live music options steps from their front door. The staff was friendly and professional. Pool and outdoor patio was inviting.
July 29, 2014
Rated 4 out of 5 by PJS2 Great location
This hotel is some distance from the airport, however the coming light rail line from the airport to Union Station will help with this. The fitness center is great (love the basketball court) and the pool deck has a nice view of the mountains. The staff was friendly and the food was great (lots of vegetarian options). The recycling containers in every room is a nice touch that I have not seen in a hotel before.
July 1, 2014
Rated 4 out of 5 by DR27 Fox Limo (Transportation)
Your concierge recommended Fox Limo and they are terrible. After flying halfway across the country the driver was very difficult to find and he was upset that we couldn't find him (He was sitting in the parking lot). Moreover, our diver had bad body odor and when we reached the hotel he dropped off our bags and left. He didn't say goodbye or anything. I hope you never recommend this company again!
July 7, 2014
Rated 4 out of 5 by Sweety12 Room 1225
We had a great evening in downtown Denver and we ended back at the hotel bar for a nightcap. We were super comfortable in our room. We also very much enjoyed the late checkout.
August 10, 2014
Rated 4 out of 5 by havebusinesswilltravel Great hotel for downtown stays.
The Westin downtown is a really nice place if you are wanting to be downtown. You are only steps from 16th mall, all kinds of places to eat, bars, nightlife, museums, shopping, anything you could want. The hotel itself is nice, staff was friendly, I had to ask for an upgrade which is frustrating, but they did bump us to a slightly higher room. I dont recall what parking was per night but it seemed pretty reasonable. I would stay here again if I was going to be downtown.
June 16, 2013