Rated 3 out of 5 by OurHoliday14 SWAN Good Hotel - Cleaning Service Issues
I had an outstanding booking experience and had many communications prior to arrival. We had a 2 bdrm suite and one room was not ready even though we arrived early evening. I asked about sheets for the pull-out couch and the maid told me she had just put them on. No. Had to call down at 11 pm to get them. Day 2 we requested green service, however they did not empty trash or provide water bottles and items included in the mandatory resort fee. Had to call again. Day 3 we came back while maid was in the adj. room. The door to the room she was taking trash out of was never shut, it was a good thing we were there. Cancelled green on our room but still didn't receive new soap or tissues.
Spa was good but under construction and an event being set up in terrace of quiet room so it wasn't quiet. Kimonos was great. Buffet/Character breakfast was good. Best coffee is at the coffee bar but overpriced. Pretty common areas and nice staff attitudes.
Good for people with Kids who want the Disney experience. For us adult kids, I may book somewhere else next time because of house keeping and spa issues.
December 17, 2014
Rated 2 out of 5 by Disneyvacation Additional Service Charge
An additional $20 was charged for Internet Services and water, per day, even for a SPG Gold member. This is not typical of SPG service. Also, dining options limited.
December 1, 2014
Rated 4 out of 5 by BrianAlex Usually great
We stay at the Swan and Dolphin fairly often and are generally very happy. We typically get an upgrade due to our platinum status. However, our most recent stay was not great. We arrived an hour before check in time and there was only one person working the reception desk. We waited ten minutes for the person in front of us to be helped and as we moved up, several staff members came out from the back office. When I complained, I was told that it was shift change. Sorry, but I didn't think check in time should coincide with a shift change. We were then given the very last room from the elevator on the corridor (quite a walk). I felt the desk clerk should have noticed that I was traveling with two small children, one walking with canes, and this might be an issue.
November 12, 2014
Rated 3 out of 5 by Wen40 nice facilities
Very nice restaurants, swimming pool. also very convenient to go to Disney world
November 9, 2014
Rated 4 out of 5 by Allison76 The Good and the not so Good
This was our first stay at the Walt Disney World Swan. Upon check in I mentioned my recent Gold status with SPG. The staff member checking us in said she had no record of that and could not give me the room upgrade or points based on the email and SPG app I showed her which stated I achieved Gold status. We were tired from travel so I accepted this. Our room was nice though definitely in need of refurbishment. I understood they were working on the other wing of the hotel so I imagine the East side where we were will be next. Even though the room next to us had very loud guests who talked loudly until 5:30am we slept well on the Heavenly beds. They live up to their name. Our room did have a bit of a plumbing problem but not enough to ask to switch rooms during a short trip. Upon checkout the very kind staff member apologized for that issue and gave me some bonus points. She also told me the check in staff member could have easily refreshed my account to see the gold status so I feel I lost out on a room upgrade I was entitled to. That was a little disappointing to hear but we were too tired to try harder to have them fix it at check in. We also had housekeeping skip us entirely one day. We chose the Green option but our third day was supposed to have service and they didn't even drop off the amenities given to with the Green option. However when I called someone came up with all of the items and we received services the next day.
All in all this is a very nice hotel and while it could use updates and the check in process had issues the location cannot be beat. I will stay there again and I will recommend it.
November 5, 2014
Rated 4 out of 5 by rjmm Great location
Location is great for Epcot. We experienced your food and wine event this year and that was also excellent. Only disappointment was one of two rooms was not availablefor check in until 5:30 and then room was not serviced the next day at all.
November 4, 2014
Rated 5 out of 5 by Amy60 Great Customer Service!
Every visit to the Westin Swan is always a pleasant one! Such a great location to all the parks and Downtown Disney. The staff at the hotel is always eager to please and they make sure my visit is special each and every time. Thanks also for the upgrade to one of the newly appointed suites. Hope to be back sometime in November to celebrate my grandson's big 3rd Birthday!!
October 29, 2014
Rated 5 out of 5 by MikeA72 Great hotel close to Epcot
Excellent Hotel for a stay at Disney
October 29, 2014
Rated 4 out of 5 by GloryB Hotel has nice amenities
We had a very nice stay. The beds were comfortable. The room was on the small size and we needed more outlets for our electronic devices. The beds were very comfortable and the towels were thick and fluffy. There was plenty of hot water and we had two sinks, the staff was helpful and friendly.
October 27, 2014
Rated 5 out of 5 by SpartanRich Last trip in Oct
Just stayed 10/19 in one of the newly renovated rooms. Great job on the updates
and the bathrooms have the best lighting I have ever seen in a hotel. Also a big shout out to Tina at Kimonos. She has taken care of us for years. Always a friendly smile and great service. Make it a point to always stop by every time we are at Disney.
October 20, 2014
Rated 2 out of 5 by cacti1 Underwhelmed!!!!
Rooms were tired and in serious need of updating. Torn curtains, dirty rug, hair on bathroom floor...Noise level high as major work going on in hotel.
Il Mulino was terrible in terms of the food---calamari was very chewey (read not fresh) and the linguine with white clam sauce was tasteless--sent both orders back to kitchen!! Front desk failed to order crib for Rm. 1157--took over an hour and going back to front desk to call in request and this was at 11PM !!!!
October 20, 2014
Rated 5 out of 5 by Pam214 Great Hotel!
I read many reviews of this hotel before staying so I feel impelled to give my review of our stay. The hotel is great - we stayed in a renovated room which was very nice and clean and the hotel itself is very clean and beautiful. The pools are wonderful - our kids loved the pools especially the waterfall and slide better than the Disney Parks and wanted to go back there every day!! Very clean pool area and pools - great poolside staff that waited on us. Overall beautiful hotel in a great location!!!
October 17, 2014
Rated 4 out of 5 by cookieallaire This is a beautiful hotel
We enjoyed our stay at the Swan Hotel and especially liked the convenience to the theme parks. As a SPG member, I have to make a suggestion. All of the Sheraton and Westin Hotels that we ever stayed at offered their guests complimentary shuttle service from and to the airport. The charge from the Swan was $22.00 per person with multiple stops. As a premium hotel, this service should be offered!
October 14, 2014
Rated 3 out of 5 by cortenaz123 OK but didn't live up to expectations
very average rooms that seem to need a little care and attention:
e.g. the curtain was off its hooks and didn't close properly - essential when one is trying to get the room dark.
overall lighting in the room was very poor.
October 10, 2014
Rated 4 out of 5 by S1simps Convenient Disney World Location
We just finished a week-long stay at the Swan. Our room was very recently renovated and updated which was a pleasant surprise because I read other reviews which stated the rooms were "dated." We chose to stay at the Swan over the Dolphin because the Swan has Queen-size Westin Heavenly beds.
My complaint dealt with the cleanliness of the common areas up on the 10th floor, where we stayed. At check-in there was a bowl with leftover fruit on the floor outside a room door. This stayed there for the first two nights of our stay. Then someone dropped a slice of red pepper and crackers in the elevator lobby area on our floor. This stayed on the floor, got stepped on repeatedly, and became more messy, for the next 24 hours. The next disappointment was that several pieces of unfinished wood, empty boxes, a toilet plunger and assorted bits of construction debris continued to stack up in the corner of the area with the ice machine. Unsightly, immediately visible as you exit the elevators, and not appealing! This was not just temporary holding while workers were working, this was present at check-in and continued to accumulate over the next two nights. At this point I spoke to the manager as there is no way housekeeping and room service could not have noticed both of these issues. Finally, another day later, these concerns were remedied and for the remainder of our stay the common areas were as clean as our room.
Housekeeping did a great job with cleaning our room. Fully restocked and thoroughly cleaned each day, it was a joy to return to a freshly cleaned room after an exhausting day at the parks. Housekeeping was also very flexible and, when requested, would service our room early when we knew we would be back to the room earlier that day.
As for dining options, we enjoyed a delicious, adults only, dinner for six at Il Mulino, service was attentive and food was great. I enjoyed it so much that my husband and I brought our kids back the next evening and again had great service and delicious food. When we needed a quick bite to eat we had sandwiches, salads and ice cream at The Fountain. Convenient and well-prepared with prompt service.
One area where I feel that this resort drops the ball came in level of service at the pools. We visited the lap pool one afternoon and there appeared to be one server for the entire pool area. This server would occasionally walk around the pool and ask if we were "good here?" while continuing to walk past. He did not seem to be interested in selling drinks, did not offer to bring menus, and did not suggest any drinks. We ended up walking over to the pool bar ourselves to purchase cocktails. While seated near the pool I observed a woman with two children arrive at the pool and ask this server about pool towels, this server, who did not appear to be busy at all, pointed across the pool and said "they are over there" then walked away from her. No offer to get towels and certainly not setting up towels for her. Maybe that is not a service offered at this pool but is definitely a service that I enjoy at other resorts. We tried the grotto pool another afternoon and found service to be similarly lacking. Maybe the pools are not a big draw for this hotel but it would be nice to see more attentive service pool-side. We were hot and thirsty and ready to drink but ended up not staying too long and only brought one round of drinks. A missed income opportunity for the hotel as there were eight of us and we usually run up a pretty big tab pool-side. If pool-side relaxing is what you are looking for in a vacation I'd have to recommend you stay elsewhere. But if visiting the parks is what you plan to do then this hotel will work out nicely.
The location makes the Swan our first choice when visiting Disney World, we are able to walk to both Epcot and Disney Hollywood Studios. Perfect if you just miss the boat and/or do not feel like waiting for the boat. The hotel is also close to the Boardwalk area which provides additional dining and entertainment options. Overall I would stay here again and, considering the difference in price, I would recommend this over other Dinseyworld hotels.
October 7, 2014
Rated 3 out of 5 by PS441 Okay for Business travelers
Overall, not a terrible hotel, but not quite up to my expectations. The curtains in my room had multiple rips in them; dirty towels were not removed nightly, as I had hoped they would be. The water in the shower never got quite hot. Definitely clean and comfortable, would work okay for business travelers, but would not recommend for families.
October 6, 2014
Rated 5 out of 5 by mama1 This hotel is elegant.
I found the hotel and guest rooms very cold. The air conditioning was extreme!
Also, my room did not have a clock/radio. Therefore, I had to rely on my cell phone. The lighting is very poor in all areas of the room. One lamp did not work at all. You need brighter bulbs!
October 6, 2014
Rated 2 out of 5 by Moregooder Lost it's touch
The whole experience was awful. The rooms were wrong. I have been staying at the swan for 7 years. Always a good experience. This year was different. The white rooms are awful, blocking the sidewalk to the pool was confusing and inconvenient. The water was not working for two nights, and when it did you had to run it for awhile to get out the rust. The wifi never worked one day. I asked for help, they told me that was a tech guy problem. The night man was unapproachable. The parking lot at Dolphin closed. Never could find parking at swan. (plus you pay for it!) I would not recommend this hotel anymore. The only good thing was Alexis. She made me forgot most of my problems, and she put me at complete ease. She really shows true professionalism. I would only go back if I could only deal with Alexis.
October 6, 2014
Rated 1 out of 5 by BS23 Dissappointed
I expected Disney's finest quality and had high expectation for the service at this hotel, but from the beginning to the end, I was disappointed with my stay. The staff at the dining restaurants were not attentive. The hotel room itself was not adequately cleaned prior to my arrival. I found an empty pack of cigarettes in the closet and a broken seal on the water bottle that was placed in my room. When I discovered that this hotel was a Westin Hotel, I was even more disappointed, as they typically have high quality and satisfaction.
October 5, 2014
Rated 5 out of 5 by Mumke Very Classy Hotel
Clean facility, clean room. Pillows were perfect-not too soft, not too hard. Towels were clean. Just very pleased with everything. I would definitely consider staying here again.
October 4, 2014
Rated 3 out of 5 by CJPoppyMA Average
We had high expectations for an above average experience on our first visit to Disney in years. The theme parks were great and meant expectations, nicely maintained as remembered. The Swann Hotel was clean, with well manicured grounds, nice pool and playground areas. We found our room to be clean, but dated. The main two issues with our room would be the lower end, spring type, mattress and the lack of adequate ventilation in the shower area. We have stayed in several Weston brand hotels and have never had this poor of a mattress. Hard to keep up with the Grandkids with a poor nights rest.
October 1, 2014
Rated 1 out of 5 by Butler4 Beyond Disappointed
Our stay was beyond disappointing. We choose the "green option" instead of having our room cleaned on a daily basis. Our trash was supposed to be emptied daily, and was never emptied. When I called the front desk, they told me to empty it myself and leave the trash in the hall. On the day our room was "made up", towels were not replaced and bed was not made. Transportation to/from Disney parks was poor and inconsistent. One day we waited for over an hour for a bus to arrive, causing us to miss a reservation at Magic Kingdom. Buses were overcrowded and slow. Overall stay was horrendous. So disappointed in Starwood.
September 30, 2014
Rated 5 out of 5 by mcp3m Fantastic Resort
This is the perfect resort for a Disney World vacation! With a Ferry directly to Epcot and Hollywood Studios theme parks, and buses to everywhere else it is as centrally located as you can get. The staff is amazing - extremely accommodating and courteous, probably more than any hotel I've stayed at. In-house eateries are top notch, and I enjoy everything about this resort. I will (and have) recommended it to any friends planning to travel to the area, and will definitely stay there again is I return.
September 29, 2014
Rated 5 out of 5 by Drew51 Could use some updates
The place was great, but the rooms could use some renovating and phone updates
September 29, 2014
Rated 5 out of 5 by ageorgin Perfect family hotel
My family and I had a GREAT time at this property and the renovated room was AMAZING. It was easily on par with rooms at Ws and as nice as any Westin. The local was perfect and the staff was so attentive to my entire family. We really had a great time and we will be coming back next time we visit Disney and have already recommended it to two other families!
September 29, 2014
Rated 5 out of 5 by kiddi wonderful place to stay
Rooms are very nice. Had a wonderful time. This was my second stay.
September 24, 2014
Rated 4 out of 5 by Mooskie Clean and Comfortable
Our room was clean and comfortable. Air conditioning blew directly at the bed, was unable to adjust. Be aware that parking and resort fees are charged. Rooms need a refresh.
September 23, 2014
Rated 3 out of 5 by Disaapointed Choose somewhere else.
Maybe my expations where way to high. I thought it would be at least to the standard of the Embassy or Marriot. Would of been a better choice to have stayed away from the resort at Country Suites!
September 22, 2014
Rated 5 out of 5 by GDM1 Best Customer Service
This weekend I stayed at the Swan, it by far was the best service I have had at a hotel. The staff was able to accommodate every request I had and always with a smile. I have stayed at this hotel in the past and been pleased, but the service was exceptional this weekend. I was pleasantly surprised to have gotten a newly renovated room for the first night. The makeover is gorgeous and takes this hotel to a higher level of class. I am looking forward to my next stay.
September 21, 2014
Rated 2 out of 5 by travelinokie roach hotel
This hotel is badly in need of a refurbishing and the cockroach running through the meeting room was disgusting. There was a "wet floor" sign in front of the elevator where the carpet was wet and squishy from a leak in ceiling for the whole 2 days I was there.
September 21, 2014