Rated 3 out of 5 by Amy67 Great location
This hotel is a great location and has great amenities but falls short on the service side. The service levels are highly inconsistent and equally frustrating. Review your folio carefully as I found multiple errors on mine!
August 8, 2014
Rated 5 out of 5 by Suzyq76 Very Nice Hotel.
very nice clean rooms, great pool and nice staff.
August 9, 2014
Rated 2 out of 5 by Tampatwo SPG status poorly recognized
Hotel is fine for a large conference hotel, and the pool facilities are great, but the room provided was one of the worst in the hotel, with a view of a roof and right next to the ice machine. I can understand if a standard suite is not available, but as an SPG Platinum I would expect a better effort at providing a better room.
November 7, 2012
Rated 5 out of 5 by Judge Super property
The Swan & Dolphin property is the best kept secret at WDW. Location, service, value, pools, impeccable landscaping.....this place has it all. Walk to Hollywood Studios and EPCOT, Boardwalk restaurants and hotels. Also, three of the best restaurants at Disney World at at this resort---Shula's, Blue Zoo and El Mellino's.
June 16, 2012
Rated 3 out of 5 by SchoolSafety Great Location, Sorely Lacking Friendly/Responsive Staff
I realize this is not a formal Disney-owned property, but the staff really let us know that we were not receiving Disney-quality smiles, politeness, and personal attention. With the exception of the valet parking and housekeeping staff, everyone else was very average or even poor customer service representatives.
August 5, 2014
Rated 1 out of 5 by Gucci13 Would not stay ever again
This hotel is not a normal Starwoods hotel, although its on Disney grounds all other Disney hotels are better. For they money that the rooms cost the hotel is not worth it, the beds were hard. I really expected a lot more for being a Starwoods hotel on Disney grounds.
July 21, 2013
Rated 5 out of 5 by Wendy Perfect Place for New Years Eve
We love this hotel, in fact, we were here three weeks ago and decided to book again for New Years Eve. The location is perfect for heading to Epcot, Hollywood Studios and the Boardwalk. This has become an annual tradition for us on New Years and will continue.
January 5, 2012
Rated 5 out of 5 by Gramma14 Magical Experience
My grandchildren and I had a wonderful time at the hotel! Staff, service and restaurants were wonderful! Location,was FANTASTIC.
August 7, 2014
Rated 4 out of 5 by Smari332 The best hotel rooms.
Swan has the most comfortable beds and rooms of any hotel I have visited. My only complaint after a week of conferences at the Swan was that the conference area is kept way too cold. We all needed a coat. The staff at the Swan was very responsive and always polite, from the maids and servers up to the management. Would definitely stay there again.
August 4, 2014
Rated 4 out of 5 Great Hotel but.....
This is a fantastic hotel in the common areas (lobby, restaurants, lounge areas, etc). However, once I got to my room, the sparkle died. The room felt tired and outdated, reminded me of something I'd see in the 1980's. The only recent updates, that I could see, were the TV and the shower head. Our rooms (we had two) also had a horrible smell that never went away. Our housekeeper also had a tendency to leave items behind (ie: cleaning bottles, etc) so that is why I've only given two stars for cleanliness.
On a good note the location to Disney's Epcot is fantastic. A short 10 minute walk. However, walking by the Disney hotels makes you miss the 'magic' that comes with those hotels.
November 2, 2012
Rated 5 out of 5 by AnthonyP Consistent standard of excellence
Always stay at either the Dolphin or Swan when going to Disney, always the same great service.
August 6, 2014
Rated 5 out of 5 by Berkle Great! Resort
Location Location Location Nice amenities great pools and beach! Close to disney boats to Disney fantastic!
September 7, 2012
Rated 3 out of 5 by geoff08 Not what was expected
The accounting department and front desk and/or reservation systems do not communicate well amongst each other. We had a 2 night stay that was paid in full prior to check in, yet the front desk charged us again for the 2 night stay and the deposit. and after speaking with numerous people about getting it corrected and a refund, was told that it would take 3-5 days to show up as a refund in our credit card account but there was no guarantee.
The $12.00 resort fee is charged to your room account automatically whether or not you use the gym, bottled waters, internet, etc., but the front desk does not tell you this at check in time. Found out about it when the check out bill was presented. We did not use any of the "resort fee" items.
Self parking is a charge but you are not told this until the bill is presented to you at check out time and it is on there. The front desk will just give directions to you as to where the lot is when you ask about parking. The room key did not work properly to activate the entrance/exit gates so we had to call to get them opened each time we entered or left the lot. (We did not use the valet parking service).
Food prices are extremely high for the area.
November 28, 2011
Rated 5 out of 5 by patti12345 Swan Dolphin
Everything was good. The restaurants were a little pricey. The apetizer we disliked was taken off our bill so that helped.
Did not like walking from Swan to Dolphin every time I had to go back to my room.
June 22, 2014
Rated 4 out of 5 by Steven787 Nice Stay
We came in for 1 evening. When we got to the hotel the room was ready and that was real nice. The staff was very helpfull and informative. The room was clean and well appointed.
All and All very nice stay.
August 4, 2014
Rated 5 out of 5 by CJAce For SPG fans this is a must stay
In 2013 I stayed at many Starwood hotels to get to Platinum status and get the award travel to Swan/Dolphin. It was well worth it.
From the moment you arrive the staff goes out of their way to make you happy. My "upgraded" room had floor to ceiling glass with a perfect view of Epcot on one side and the Dolphin on the other - it also had a balcony that allowed me to relax and take in the sights with comfort. At 10k points a night you can't ask for more than that.
The SPG breakfast buffet (full for $5 more) was great and stocked with extensive variety. The New York Northern Italian restaurant was off the hook good - The quality of food reminded me of upscale NY restaurants and the prices (by Disney standards) were reasonable. The beef Carpaccio and the Italian red "gravy's" are unbelievable.
The Swan (Westin) is a little smaller than it's sister hotel Dolphin (Sheraton). Both are great but the Dolphin has a much more impressive lobby , pool bar, and lobby bar ( the head bartender at the Dolphin is a 12 year employee and had dozens of annual frequent guests stop by and talk about how they love to see him every year). Since the hotels are a 100 yards apart the amenities are easy to get to no matter which property you choose.
Both hotels have Disney rights including: magic hours, special fastpasses, bus & ferry transportation.
If your a business traveler and/or Disney buff you owe it to your family to stay here.
January 2, 2014
Rated 3 out of 5 by Edwin523 Hotel checkout was not run efficiently
The hotel keeps sending checkout instructions with a phone number that was never ansewered. Even after checking out at the front desk, the automated messages kept coming.
August 4, 2014
Rated 5 out of 5 by ProudUSCGWifeInNJ Enjoyed our stay at the Swan. Location is key!
Every year I take my teenage daughter on a mom/daughter weekend trip to Disney World. Last year we stayed at the Dolphin and had an awesome time, this year we tried out the Swan and had another enjoyable 3 night stay. Check-in was fast and easy which I appreciated since we didn't show up until almost 10 at night. Our 3rd floor double room with a balcony was spacious enough for us, was clean & the 2nd sink by the bathroom was great for getting ready early in the morning for our long days out at the parks. The location of this property is worth every penny. Walking distance to the Boardwalk & Epcot, short ferry ride to Hollywood Studios. We used the bus transportation provided by the Swan to both Magic Kingdom & Downtown Disney with ease. Even with a bit of congestion in the evenings, the complimentary transportation provided by the Swan to the parks is just 1 of the awesome perks. We ate both breakfast & lunch at the Fresh Mediterranean Market. Delicious food + great service. MANY THANKS to Bella & Chef Louis! They were an absolute pleasure. The Garden Grove's Character Dinner with Pluto & Goofy was excellent as well. Our server Rafi didn't miss a beat, very attentive & pleasant MANY THANKS for a great dinner! Overall, I would absolutely stay at the Swan or Dolphin when visiting Disney, I'm already planning for 2014. THANKS AGAIN TO ALL THE STAFF WE ENCOUNTERED ON OUR STAY YOU WERE ALL SO WONDERFUL TO US, SEE YOU NEXT YEAR:)
December 24, 2013
Rated 5 out of 5 by She0268 Wonderful Hotel
My family stayed at this hotel for the first time for a week in July 2012. Access to the water taxi's to get to both Epcot and Hollywood Studios was excellent. Beat taking Disney Shuttle by far. Location to the Boardwalk was another plus. The only disapointing things that I can say with my stay is that the pool at the Swan even though very relaxing and mostly quiet does not have poolside waiter service as the Dolphin side has and the water in the grotto pool was filthy due to all the small children in the water, if you know what I mean. Children in pull-ups should not be allowed in the pool. Other than that, the Swan/Dolphin has great ameneties and is located in a great location to the parks.
July 31, 2012
Rated 2 out of 5 by 3tink3 Bus service could be updated
We waited for over 25 minuets for a bus to magic kingdom while SIX (6) buses from Downtown Disney arrived. My other issue was the noise that you could hear from the rooms and hallways. Parents and children running and screaming in the halls. Even just people talking can be heard through a closed door. I do not understand how this can be. I have come to accept the $12.00 resort fee, and even the parking, so you can expect to add on $25.00 per night to the price of your quoted room rate. I find it very clean and love the location and the beds, just wish something could be done about the noise.
January 13, 2012
Rated 5 out of 5 by aejonese Best Disney Hotel Option--Hands down!
We stayed at Disney for four days recently. My 2nd time at this hotel-my fiance's first. A valet greeted us immediately. A room was ready for us immediately. Friendly front desk staff. Great valet guy. Luggage arrived quickly to the room. Never had to wait for an elevator. LOVE taking the boat to Epcot and MGM and they came quickly and often. Wonderful experience all the way around. Best part--the way the lobby smells. And the toiletries are the same fragrance--never take hotel toiletries but cannot get enough of this fragrance--instant reminder of vacation. Would stay here again and again.
September 10, 2012
Rated 5 out of 5 by johnny51 Pillows
The bed was excellent, but the pillows are too thin. I had to combine three just to feel a little comfortable.
August 4, 2014
Rated 4 out of 5 by TG41 Parking
I do not think that hotel guests should have to pay $16 per day for parking. We pay enough for the room.
August 4, 2014
Rated 3 out of 5 by Busymom06851 Room not up to par
I was surprised that someone checking in early with preferred status would get a room with the worst view in the building. Also, because my reservation had two confirmation numbers, they were just supposed to slip new keys under the doors since we were approved for the same room. Instead I got a letter under the door with no keys saying to pack my bags because I was being moved (after 3 nights). On top of it all, had to pay $16 a night to park at the hotel when many people were just lying and parking next door for free. Not the best experience overall.
April 20, 2014
Rated 4 out of 5 by BCQuick Best location, best beds, watch your wallet
The WDW Swan is very comfortable, uniquely beautiful and ideally located within walking distance to the Boardwalk and to Epcot. The room rates are comparatively reasonable, though it's unfortunate they charge for parking and for a mandatory "service package" that could be easily worked into the room rate (regardless of who owns the parking lot). There is also a fee for late checkout. These extras raise the cost to stay while at the same time cheapen the experience. We may stay here again but will most likely opt for one of the others in the area that don't nickel-and-dime the guests.
September 12, 2012
Rated 2 out of 5 by Ashley931 Disappointed in the Dolphin Hotel
Upon checking into the Dolphin Hotel, we were charged for incidentals (which is normal). However, the Dolphin charged our card over $400 for incidentals (which we had planned on spending) and did not correct the issue until we returned home. We went down to the front desk several times throughout our stay to try to get this money taken off of our credit card (we were always told it would be taken care of and someone would call us - which NEVER happened). When we got into our room, we were very disappointed in how rundown the room was. There were hairs all over the bed and the bathtub was filthy. It appeared as though the hotel had not been updated in several years. We called and asked for a room upgrade and were given an upgrade to a balcony room at no additional charge. The balcony room was just as rundown as the first room. The vanity mirror fell out of the wall, the bathroom was filthy, the a.c. was not working properly and our fridge did not work. Maintenance came and "fixed" these issues but they broke several more times throughout our stay (we tried giving our daughter milk at night and found out it was spoiled because the fridge stopped working again). The hotel charges $15 a day to park and another $14 to use the gym, internet and to receive 2 bottles of water a day (not optional - you have to pay this - even if you don't want to use these services). The hotel also does not offer transportation to the airport (as all other Disney hotels do). We had to pay over $65 to get to the airport (one-way). The only positive is that the hotel is within walking distance to the Boardwalk and Epcot. If you want to stay in the Epcot area, I would definitely suggest you pick one of the other Disney hotels. For the amount of money we paid to stay at this hotel, I was very disappointed. We will not return to this hotel.
November 6, 2012
Rated 4 out of 5 by Sheri20 The swan is a great hotel.......
The swan is a great hotel to stay at with family if you are planning on going to the theme parks the area has to offer. Close proximity to everything and hotel is very nice. The only thing I would say was an issue for us was parking. We paid the fees associated with the parking and after a long day at the parks we were forced to park very far away from entrance due to the fact valet parking uses first two lots. Employees use side lot and there was a lot that was always closed and when we asked why, we were not given a proper reason.
July 21, 2014
Rated 2 out of 5 by JC78 Great location, Average accommodations, Sub-par staff but it is "busy season"
Just wrapped up a family vacation at the Swan. First the good....this hotel is in a great location! Just minutes from Epcot and Hollywood Studios. The Magic Kingdom and Animal Kingdom are a short bus ride away. The lobbies, grounds and restaurants at both the Swan and Dolphin are lovely. The guest rooms however are just average. Now the not so good....the service at this hotel is just abysmal! Had I not needed to interact with the front desk staff everything would have been great. I showed up around 1 PM on check-in day and was told that my room was ready, but it had to be "walked" by management in advance of gaining access due to my Platinum status. Too bad that management didn't notice the broken air conditioning when they walked the room. We reported the issue to the front desk and were assured that the issue would be resolved when we returned from the park later that evening. When we returned, we had a message from the front desk stating that air conditioning had been repaired, but it had not. We then requested to be moved to another room which was honored, but the mini-fridge was not functioning once we settled into our new accommodations. Day 2 began with the report of the broken mini-fridge, an assurance that it would be repaired, and a return from the park to broken mini-fridge. Beginning to see the pattern here? After all of the trouble we had experienced, I attempted to request a late check-out time on our final day at the resort, but it couldn't be honored due to "busy season". When I voiced my displeasure with the service I had been receiving I was told I would be contacted by hotel management. That too, never happened. As a final good-bye gift, I stopped by the concierge on my final day at the resort to arrange for airport transportation. The concierge communicated that it wasn't necessary to make a reservation, because there are always cars for hire lined up in front of the hotel. When it came time for me to leave for the airport there were no cars to be found. In fact, the valet desk couldn't even find a taxi because again "it was busy season". After waiting for 25 mins for a car to arrive we were finally on our way to the airport. The management at the Swan should be embarrassed by the service that their staff provides and I certainly wasn't treated like a "preferred guest". I would recommend taking your business elsewhere if looking for a place to stay on the Disney resort. "Busy season" is not a good excuse for poor service, but it seems to be the consistent message that communicated by this hotel and it's staff.
March 31, 2012
Rated 2 out of 5 by NJtraveler Nice hotel, but needs to enter the 21st century
If having internet access for email, Web and other essentials is important to you, this hotel is not the one for you. It has some nice features, but, overall, it needs an overhaul. The staff are pleasant and polite, the cleaning staff does a good job, but there are some problems. There is no inside pool, and if the weather is chilly, you are out of luck for swimming. Room service was prompt, but food was cold. The location is great, right near the Disney Boardwalk and Epcot. The hotel has a good reputation, however, it was frustrating to be cut off from the Web with no WiFi.
November 20, 2012
Rated 3 out of 5 by SJCEdm Deluxe Resort with Tour Group Troubles
This was my second and most likely final stay at the Swan. The location of the Hotel is perfect and the services and amenities are wonderful. But the Tour Groups make your stay less than enjoyable. Now I have experienced this twice, July 2010 and 2012!
Checked into the Hotel July 2, 2012 for our 11 night stay. Not sure if this made any difference but we used Starpoints for our stay in an Alcove Suite. The Hotel was full so we were offered a room with a view overlooking what I think were air intake vents (literally feet away from the window) or the 3 floor end of the hall overlooking the Boardwalk if you looked hard through the trees. However, to our surprise the third floor was also occupied with Tour Groups with Brazilian 15 year olds who also occupied the rooms beside us and across the hall. Most of their visiting happened outside our door and the possibility of using indoor voices did not cross their minds even as we came and left our room. When we called security they address the issue quickly – however, who wants to call security every hour?
Upon speaking with a manager one night about our less than expected situation - her response was we have 400 rooms booked for the Tour Groups and as one leaves another one arrives for the bulk of the summer as that's when they travel. I politely pointed out that's when the world travels if you have kids in school and it's not exclusive to just them. I was basically told to just live with it. I could have, and would have gladly accepted the response except the website portrays the Hotel as a Deluxe Resort and ultimate escape... which then needs to be corrected.
In my opinion you need to decide who your client base is what type of client you want to use your facilities. Then decide if you want to be a Deluxe Hotel catering to families and travellers or a Hotel that caters to Tour Group?? From what I witnessed over the course of my stay the two don’t mix well. The Tour Groups were not well supervised and very rude and pushy in the public spaces. I can’t begin to count how many grumbles you heard in the halls from other families as we were literally pushed to the side when they wanted to pass as a large group. In addition to the lack of respect and litter left behind, we also witnessed the intimate encounters of unsupervised teens in more secluded public spaces.
Again, as a Starwood Gold Member I guess I had hoped I would have been treated with more respect for my 11 night stay but the business of 400 rooms booked to the Tour Groups appears to be more important. I can’t do anything about my last 2 stays both in July 2010 and 2012 but I will be more wise when I book again in 2014! I will miss the location, services and amenities of the Walt Disney World Swan Hotel but my sanity and holiday enjoyment take a higher priority.
August 15, 2012