Rated 1 out of 5 by KLSG Not a good experience
I am disappointed with this Westin. The lobby is fantastic, but it ends there. My room is old, odd layout and needs repair. The website boasts the 'westin workout' and yet when I asked about a 'westin workout room' I was told they don't have them here. Ok, so I went down to gym and it was small with very little equipment (specifically missing the spin bike mentioned online). I wound up paying $15/ day to access the athletic club next door (which is great!). Westin either needs to fix this property or take their name off of it.
November 14, 2012
Rated 5 out of 5 by pillsbury retiree
The restroom had a bad smell to everyday.
August 5, 2014
Rated 5 out of 5 by btj1325 Great Hotel for travelers
Stayed here weekly over a three month consulting project. This has easily been one of the best hotels I have ever stayed at for business. The hotel has been going through a remodel and many of the rooms have been updated and are in top notch condition. The staff might be the best I have ever encountered while traveling they literally make you feel like you just arrived home each time you check in. All and all just a top notch hotel. Anytime I travel to Atlanta in the future this will be my hotel of choice.
April 24, 2014
Rated 5 out of 5 by Lanelady13 Great Customer Service
We arrived late Friday, December 13, 2013 (approximately 11:30PM) and was greeted by Front Desk Agent, Jeff. His service was wonderful went above and beyond to make our stay enjoyable. During my stay, I fell ill. I called the front desk on Saturday, December 14, 2013 (approximately 3:30PM) and was greeted by Taylor. I asked her if the restaurant was opened and if they were serving soup. She recognized how sick I was and had soup brought up to me. Mind you, the restaurant was closed so she had to go through management in order to make this happened. Please reward her for her excellent service. Lastly, the gentleman who brought the soup to me was very caring and nice as well. I apologize for not remembering his name, but I believe it was Tim. Great staff! I will be back!
December 16, 2013
Rated 1 out of 5 by wowwee Keeps disappointing
I have stayed here a number of times and each time the service and facilities disappoint. I'll be finding another hotel to stay at when I travel to Atlanta. The rooms need a remodel. The tables have bubbles from being worn. The curtains are torn and very dusty. There is typically one person checking people in, with a long wait. The restaurant staff is VERY slow and can't understand english well. Tried Service Express several times and no answer. I am a loyal SPG customer, and will now give another property a chance.
January 13, 2013
Rated 2 out of 5 by HJCC Too much noise
Worse night I ever had in a Hotel. The level of noise was incredible. There was some sort of Fraternity meeting and I was on the 7th floor and hear people screaming and doors slamming, and music until 3 am. I had a meeting at 7am and obviously was wasted. I have never experienced anything like this, and I have stayed in Hotels in Vegas and Orlando many times. There was no noise isolation in this room. It was like the party was inside my room. No security or customer service to take care of the situation that night
November 13, 2013
Rated 5 out of 5 by lovebuyingcars A top notch place to stay in Atlanta
This is one of the best hotel I have stayed at this year. Service was fantastic, the breakfast selection was top notch and despite the renovations going on the experience was fantastic!
I am looking forward to my next stay!
Thanks for the great service.
July 19, 2014
Rated 4 out of 5 by CyberGuy Great staff, great experience
As a business traveler, my needs are: breakfast, comfortable room, Internet and fitness facilities. This hotel offers all amenities along with a convenient location.
July 27, 2014
Rated 4 out of 5 by Sunshine89 Great for business travelers
I highly recommend this hotel for business travelers as the package offered is a great value, and the staff is extremely friendly and accommodating. They also provide snacks on Thursdays (travel days) and free water bottles by the valet stand inside. The Concourse Athletic Club next door is a fantastic facility and access to it is one of the main reasons I choose to stay at the Westin. The rooms are clean, but in need of renovation (renovations are happening this fall). I recommend requesting a higher floor.
September 11, 2013
Rated 3 out of 5 by AmyB38 Under construction understandable
Property is under contstruction and was fine under the circumstances.
July 29, 2014
Rated 5 out of 5 by Tim1609 Best SPG property in area
Love this hotel, and I've stayed at quite a few in the area this year.
Staff is friendly and very helpful with dinner reservations, directions, etc.
Rooms are on the lower end of the Westin spectrum in terms of cleanliness and age but nonetheless they are above average.
Restaurant/bar is actually a joy to eat at and the food is very good.
Nice grounds and views. Breakfast buffet is one of the better that I have experienced at SPG hotels.
Overall, if you are staying in the area this is the place to be.
November 19, 2013
Rated 4 out of 5 by Punjabi Not familiar with A/C settings
Setting temperature in the room is not easy. There could be some instructions for setting the temperature in the room.
Ordinary hotels are providing WiFi, but your hotel does not do in the rooms, a poor choice.
July 21, 2014
Rated 5 out of 5 by Nancy48 Hotel staff is very professional
What a great time my husband and I had at the Westin Atlanta Perimeter North! One of the first things I saw when I walked into our room was the wonderful fruit plate, cheese & crackers, bottled water and a bottle of wine all compliments of the Westin! What an amazing gesture! We also enjoyed a delicious complimentary breakfast buffet at the Lakeside Grill! I will always remember all the kind and wonderful staff at the Westin and how they went above and beyond what was expected. Love the Westin!!!
October 5, 2013
Rated 2 out of 5 by tausha34 staff
I was surprised at the staff. There was a man that was so flirty it became disrespect. I ran out of tissue, it took an hour to get another roll. I needed a small towel the house keeper was so mean, she refused to give me one. I called downstairs and they didnt bring me one i had to go downstairs and get one myself
July 9, 2014
Rated 4 out of 5 by circlegirl Improving
My son and I stayed for a week while he was at a tournament. Loved the convenience of the 7-day access to health club next door where facilities were top notch and they had a nice casual restaurant. Beds were as promised-very comfortable. Wish bathrooms had exhaust fans, they got steamy when you take a shower. Construction added noise and inconvenience, but that will pass.
June 28, 2014
Rated 5 out of 5 by Srmays The hotel was quite accommodating
Despite the work that was being accomplished the hotel and its staff were very accommodating and professional. My wife and I would certainly consider staying at the Westin should we return to Atlanta. Thank you for your service.
July 17, 2014
Rated 4 out of 5 by bwayned 4th of july
Great hotel. Thought the pool was bigger from the pictures but still pretty good. Great area not far from anything at all. Overall excellent experience. Reserved for 3 nights but got there late the first night so I was only charged for two nights. Great room and atmosphere. Will stay again when in the area
July 8, 2014
Rated 4 out of 5 by LHW999 Great Service
First let me say that the location is perfect for a girls nigh out. The night life is just one exit away just enough for you to release your stress during the day and party at night. I need to send a shout out to Vashawn. He works at the front desk and is the true meaning of customer service. Its been a long time since I received great service. I really enjoyed my stay. the only down fall I would have to say is that the food takes so long to come. Besides that I would give this place a 10.
September 10, 2013
Rated 4 out of 5 by Laura1234 Great breakfast
The staff and the food at breakfast were both outstanding. The salt water pool is very nice.
Our family of four found the double beds to be comfortable, but too small. We will look for a hotel with only queen-sized beds in the future.
July 14, 2014
Rated 1 out of 5 by ALLE Very disappointed
The noise level was unbearable. Very loud after midnight - people cheering in the room, kids running and screaming in the hallway. Even in the morning, I woke up to the noise of kids running and crying in the hallway. Coffee maker not working in the room. Complained and they were responsive but could not fix the noise problem.
July 2, 2014
Rated 3 out of 5 by Shay10 Convenience
I normally stay at this property because it is close to our Corporate business office in the Queen Tower building, but recently noticed a number of my co-workers chosing to stay at other hotels in the same area. What dissapointed me was the bathroom shower curtain reeked of mold and mildew smell, and the bathroom is very small and cramped. The dinner food service was also a disappointment with the waiter not delivering basic items like crakers for soup or bread with my pasta meal.
June 11, 2012
Rated 1 out of 5 below standard
we had 3 small drawers and 5 hangers in an extremely small room which we were told was an upgrade based on my gold status. my wife and i are here for a week and have to live out of suitcase. we were put in the middle of party floor even though it was supposed to be prefered there were trashbags full of beer bottles in the hall the next morning and confetti every where. the hot water takes 15 minutes to become comfortable. we are stuck here for 5 more days and i dread every minute
July 22, 2013
Rated 1 out of 5 by NoMoreWestin4Me Never Again
This hotel is having some major renovations done and they knowingly put me in a room under the construction so I can 1) smell the wonderful odor and 2) listen to drilling so loud that I can't work in my own hotel room. The fact that this hotel knew they were putting me in a room that would have these issues is unacceptable. Just when I was planning to move my company's business to Starwood properties, I have now reconsidered as this is extremely poor business behavior.
February 25, 2014
Rated 2 out of 5 by visitor123456 Disappointed in room
Although I typically enjoy and stay at Westin hotels, the rooms in this one were not up to par. Old, worn furniture, stained bathroom floor and tub, etc. When I called prior to trip and asked about transportation options like a shuttle, I was told no shuttle from airport - use either cab or train. After on line research found there is a shuttle that you can pay for from airport to hotel. Work station in room very uncomfortable. Staff in lounge were great. Fitness room good.
November 12, 2013
Rated 1 out of 5 by NYLondon69 Not up to the Westin's standard
I have stayed at this hotel many times due to its proximity to our Atlanta office. This visit though the room was well below the standard I would expect for a Westin hotel.
The room smelt strongly of damp. There was mold on and around the AC unit which I had to turn off to make the room bearable. In addition one of the mattresses was extremely soft and on inspection I found it had an enormous stain across most of it. Thankfully I was in a twin but not what I would expect.
August 25, 2013
Rated 3 out of 5 by Kiwiiam Rooms OK, Dinner Service unacceptable
The Rooms were OK, Some minor repairs required. Tried the restaurant, Ordered Chicken dinner, got Salmon. I ate somewhere else. I understand the renovations but this was well beyond that.
July 11, 2014
Rated 5 out of 5 by WH55 Great Weekend Getaway
We, my wife and I, had a great weekend. I attended a conference at the hotel and the meeting rooms were nice and they had all the equipment needed to host that type of event. My wife was able to rest, read in a comfortable room and outside around the lake, and use the exercise room. The staff was very helpful in getting some coffee cups to our room, reimaging our door key, and giving directions to places of interest in the area. We were very pleased.
March 10, 2014
Rated 1 out of 5 by BillofLincoln Disappointed
Have stayed here before and enjoyed it. This time my room on the 9th floor was worn out, the carpet was dirty and continually damp, the AC never cooled my room down and the TV had a large red stripe running down the center of the picture. Not a room that should have been rented to anyone, let alone a Platinum member that expects an upgrade or at least a standard Westin quality room that I have become used to receiving. Not worth the discounted room rate.
July 12, 2013
Rated 5 out of 5 by Goldmine01 Great Amenities
I really enjoy staying at the Westin Perimeter North, the property is one my favorites when I visit Atlanta, however I cannot understand why you all do not have more mirrors in the rooms. When a room is occupied with women it’s very difficult, you know we women need mirrors. On a good note; I really was impressed with the added amenity of work out clothing & shoes! As a Health Coach with a “no excuse” policy for staying active, this amenity was great to see with the Westin, I left my work out shoes at home, so I was happy glad that I could still get my work out in because of the amenity. The Shoes where in excellent condition, and they were very stylish!!!
I was very pleased with my stay, the front desk staff was friendly, courteous, very helpful. I will be back to stay again.
Thank you for providing superior service & amenities!
October 17, 2012
Rated 2 out of 5 by MommyofTwo Great Price But Updates Needed
I recently stayed at this hotel and first I would like to say the front desk staff is very welcoming, professional and helpful. Upon entering the room we noticed a musty smell. The room was small, not cleaned well and could use some serious updating. The bed was not at all "heavenly" as described. Needless to say, I had a very restless night. This was our first Westin experience and I hope this hotel does not set the tone for the Starwood/Westin brand.
August 10, 2012