Rated 1 out of 5 by TwoWeddings Daily problems
Every day at this Westin included an unsatisfactory experience and it all started with the reservation process. Our reservations were incorrect; we were checked into a room with an inferior view; the in-room refrigerator whined incessantly; dirty linens were taken and not replaced; there were no paper tablets available in the hotel; food was mediocre; broken latch plate on door was reported and not repaired. We reserved three rooms as part of a wedding block One was paid with SPG points (4 nights) and the other two were paid at the wedding rate (2 nights each). No recognition of my being a SPG member. Please retrain your staff at this hotel. I've communicated with Director of Front Desk Svcs.
May 21, 2014
Rated 4 out of 5 by Nacyjo Hope remodeling is done soon
The room was good, but the lack of a gift shop, soda/water machines, snacks, restaurants because of the renovations made for a difficult stay. Also, the mold in the presidential suite made it hard to sit there for the retreat I was attending. I would step into the suite and immediately my sinus would fill from the mold. Having spent $1600 to attend the retreat, and at least twice that to be there it was very difficult on my body. If those items were taking cRe of, the hotel would be much better.
On the other hand the entire staff seemed to try to make up for the lack in the building!
May 20, 2014
Rated 1 out of 5 by CCrenshaw A mess
I understand that from time to time hotels need to be renovated. However, when renovation means that it 3 out of 4 elevators are down ,and one emergency exit leading to a construction area where you can't get out, and you have to wait nearly an hour to get on the elevator because the building is 20 stories, then the renovation needs to stop. I don't run a business but if I knew I only had one working elevator, then I would provide the guest with the secret staff elevators instead. That way they can make it to their events on time instead of being stuck in a fire hazardous building. My daughters literally had to carry their heavy luggage down several flights of stairs to one of the two emergency exits. The first emergency exit lead to a construction zone where they couldn't get out so they had to carry the luggage back up to the 3rd floor (because the stairs do not let out on the 2nd or 1st floor) to go down the hall to the other emergency exit. Then once they we're able to get outside the back way, they had to travel through a muddy garden to the back porch. They had to then reenter the hotel through the back porch where they then had to lug their heavy bags up two flights of stairs to the front entrance. It was awful. I, meanwhile, had to wait 45 minutes to get on the one single elevator that was working on checkout day. Each time the one elevator door opened for our floor, it was packed. We were trying to make it back home for church that day but the elevator set us far behind. This was not our only complication with the elevator. This was just the final straw. I'm sure once the hotel is finished with its renovation it will be great, but for now steer far away from the Westin Atlanta Perimeter North. Just imagine if it were an emergency situation where someone was injured in their room and the family had to rush them down stairs. The hotel needs to renovate only one elevator at a time. I can't even describe how bad the situation is when it comes to that hotel.
May 20, 2014
Rated 5 out of 5 by BlessedofTheLord74 This hotel has Extraordinary Excellent service!!!!!!
Needs met swiftly,great!!
May 12, 2014
Rated 4 out of 5 by lizzie66 Atlanta North Perimeter
Great room - newly refurbished, attractive, clean. Nothing like that heavenly bed! Staff very nice and helpful. Convenient location with restaurants and shopping.
Wait too long for elevators when there are a lot of guests.
May 8, 2014
Rated 1 out of 5 by Creash40 Undergoing Construction
Called the hotel several times before someone answered. The hotel was undergoing construction and it was noisy my entire stay. Rooms should not have been rented during this time. One of the beds in the room had a pillow top that was not completely attached.
May 5, 2014
Rated 3 out of 5 by FMK3 Not now due to Renovation
Normally a great experience here, but they are undergoing a renovation project. It was loud during our meetings and throughout or stay. The food was not up to usual standards either. The staff did their best. Normally I would highly recommend staying here but not at present.
May 2, 2014
Rated 4 out of 5 by Ginger13 Convenient Location and Nice Updated Guest Rooms
I have been visiting this location for about 15 years now and I keep coming back! Even though this location is in the middle of a remodel I still prefer to stay here due to convenience of location and excellent service by the staff. The staff did a great job minimizing the impact of the remodel and making their guests feel comfortable during the main lobby renovation during my recent stay. This is a great place to stay for business travel. The rooms are updated, clean, fresh, modern, and most importantly, comfortable- providing a restful retreat for travelers. Their meeting facilities are great. The catering service provides great food and service as well. I can't wait until my next visit to the area.
May 2, 2014
Rated 3 out of 5 by NewTurbo Last visit
The hotel was under construction for remodeling. Rooms had been redecorated, but appears bedding and linens had not been replaced or, had not arrived yet. Sheets were too small for bed and pillows were "worn out". Staff is always terrific. Outside check in should have been moved under cover of the garage. Staff and guests were exposed to element, during the construction.
April 29, 2014
Rated 2 out of 5 by SLD74 Really in no shape to book guests
This hotel is undergoing major renovations and is operating without offering basic amenities. There are no public restroom facilities on the meetings floor, the one restaurant is expensive and not very good, small things are missing, our room had no tub and we were not informed in advance, our television volume was initially uncontrollable, we lacked insulation "cuffs" for the coffee, we had no shampoo. There were other small annoyances, but you get the picture. Definitely not up to the standards expected from a Westin.
April 29, 2014
Rated 5 out of 5 by Zespi Nice find
Despite reviews complaining about construction, it was no problem at all. The hotel is lovely, the staff couldn't have been nicer with assistance and updates about the construction, and it did not affect our stay. Great upgrade to a suite when we checked in!
April 28, 2014
Rated 2 out of 5 by CaptainKev They need to fix things
The renovation works are a problem. The newly renovated room seemed to have extremely thin walls. The guy snoring in the next room kept me awake and the chatter in the corridor was awful when I needed sleep. The staff in the restaurant seemed more attentive to their trainees than their customers. I think this is fundamentally a good Hotel BUT they need to fix things to retain my custom
April 26, 2014
Rated 5 out of 5 by btj1325 Great Hotel for travelers
Stayed here weekly over a three month consulting project. This has easily been one of the best hotels I have ever stayed at for business. The hotel has been going through a remodel and many of the rooms have been updated and are in top notch condition. The staff might be the best I have ever encountered while traveling they literally make you feel like you just arrived home each time you check in. All and all just a top notch hotel. Anytime I travel to Atlanta in the future this will be my hotel of choice.
April 24, 2014
Rated 2 out of 5 by Lasha Reconstruction was very inconvenient
The hotel was under construction and our stay was a bit of a hassle. The rooms were said to be renovated but mildew was on the bathroom tiles. I was not impressed at all.
April 21, 2014
Rated 4 out of 5 by usmmommy Construction is quite a mess but.....
The current construction is a mess but once you can get past that, the renovated rooms are lovely. The staff were friendly and responsive. My two requests were fulfilled very quickly and with courtesy. The beds were wonderfully comfortable and bathroom was spotless. Could have used more than two towels for a king suite though. Great hotel to stay in!
April 20, 2014
Rated 4 out of 5 by Staycurious Good hotel and getting a nice makeover
This is a good hotel which is currently undergoing a makeover of the public areas. From what I gather the guest rooms have already been renovated or near completion.
My room was right next to the elevator machine room so a bit noisy, but other than that happy with the room and furnishings.
For the gold and platinum members - there doesn't seem to be a club lounge ( or is shut down for renovation at this time).
The continental breakfast was good and upto my expectation.
Overall a good Westin that should emerge even better post renovation.
April 20, 2014
Rated 5 out of 5 by MRSP7 Great Stay
Had a great stay. The recent remodel of the rooms was well done. I always enjoy walking into a clean well maintained room and this met my expectations. Looking forward to seeing what the lobby and gym will look like as they were both not updated yet.
There were a couple of things that needed some attention in the room. The toilet paper holder was not properly working and the shower was dripping a bit.
April 19, 2014
Rated 2 out of 5 by M2344 Not what you expect from a Westin
This place feels like an old hotel that is in the process of becoming a westin. Nice common area and sub par rooms. My room smelled musty and construction tape was everywhere.
April 11, 2014
Rated 2 out of 5 by Disappointed6 Concerns at the Hotel
TV was not working, phone was not working, had to request towels and washclothes on second night x2, internet should be free to all quests.
April 7, 2014
Rated 4 out of 5 by ToniCTravelAmeniti1 Better than its Ratings
Just returned from this property. I have to say that this is an underrated property. It is generally better that the ratings it receives. It is in the middle of an overall renovation. When it will be ready it will be a generally better property.
Location: it is great an serene and the lake makes it quite pleasant.
Restaurant: Food selection is scarce. The restaurant needs urgent renovation. Breakfast buffet was decent. Lakeviews nice.
Rooms: the renovations added some decent touches. However, when you remodel a room and you keep same rundown furniture, it defeats the reno.
Service: mixed. Some people very nice, other un-attentive, yet other just negligent (like dropping the salad plate on my briefcase and on the floor).
Management really needs to pay attention to this kind of things.
However, this a good property especially for the money I paid.
April 1, 2014
Rated 5 out of 5 by jfufhtyht1256 Romantic getaway
Excellent stay ! nice location
March 30, 2014
Rated 5 out of 5 by Phillip423 Amazing and Relaxing Stay
This past trip to Atlanta and the Westin surpassed my expectations. A friend and I spent a long weekend at the hotel, and we stayed in one of the suites. It was very very nice. With a convention over the weekend, I was afraid that the hotel corridors would be extremely loud, but they were not. Thank you Warren for your help and assistance with our room.
March 24, 2014
Rated 5 out of 5 by Chris929 My Stay At Westin Atlanta Perimeter North
I had a very nice stay. The staff was accommodating, friendly and in the lounge restaurant the evening associates with as good as they come. It is clear the hotel is under renovation and they did a good job sharing what we can expect next. In addition, when I had a need it was immediately addressed.
March 24, 2014
Rated 4 out of 5 by lacar Staff is always friendly and professional
This is one of the places where even the maintenance staff has great customer service skills. I've never passed an employee of the Westin without receiving a big smile and words of greeting.
March 22, 2014
Rated 4 out of 5 by Noel01 We did not have internet
the only thing I did not like about the hotel you had to pay to use the internet.
March 18, 2014
Rated 5 out of 5 by KBrantley Great Weekend Getaway
The staff at the Westin were very accommodating and friendly. Joshua, Warren and other Front Desk employees were always helpful. We were aware before we arrived that they were still doing renovations to the Hotel and they informed us at the desk as well. We had no issues with noises from the renovations since we were on the 16th floor.
The only negative was the bathroom needed a little detail cleaning which we did ourselves. I believe they forgot to replace a towel bar in the shower but overall we had a great experience.
March 18, 2014
Rated 4 out of 5 by Hayes42 Quality Customer Service
From the door the staff was attentive and saw that I received everything I asked for.
March 13, 2014
Rated 3 out of 5 by Caresue Good staff, average hotel
The room was dingy and not completely free of debris. The coffee creamer was clotted. On the bright side, the staff was friendly and helpful.
March 10, 2014
Rated 5 out of 5 by WH55 Great Weekend Getaway
We, my wife and I, had a great weekend. I attended a conference at the hotel and the meeting rooms were nice and they had all the equipment needed to host that type of event. My wife was able to rest, read in a comfortable room and outside around the lake, and use the exercise room. The staff was very helpful in getting some coffee cups to our room, reimaging our door key, and giving directions to places of interest in the area. We were very pleased.
March 10, 2014
Rated 5 out of 5 by Josh1975 Had a Very Nice Stay
I've stayed at this hotel dozens of times. This was my first visit since renovations had begun. They still have some renovations to complete, but the room upgrades were excellent.
March 5, 2014