The Westin Atlanta Airport

  • 4736 Best Road
  • Atlanta,
  • Géorgie
  • 30337
  • États-Unis
  • Carte

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Politique relative à l’âge requis

Les clients doivent être âgés d'au moins 18 ans et présenter une pièce d'identité officielle avec photo en cours de validité pour réserver une chambre.

Rated 3.8 out of 5 by 726 reviewers.
Rated 5 out of 5 by Westin Hotel ATL Airport I have stayed at this hotel on numerous trips to ATL in the last 15 years. The quality of the facility has always been consistent. Rooms are comfortable, quiet and have been consitently so for the time period mentioned. My wife and I now stay at Westin properties when we travel exlusively. June 30, 2014
Rated 3 out of 5 by Humid rooms The service was good, but the room was uncomfortably warm and humid. I told the front desk about the issue and asked that they look into the AC. Not sure what the problem was. There was an Anime Convention going on and the attendees were very noisy at night. The conference rooms were very nice and the food was good. Overall it was an okay experience. Would not stay here again though. June 27, 2014
Rated 5 out of 5 by Great customer service Westin accommodated my hotel rate after I was stranded in ATL due to grounded flights as a result of thunderstorms while traveling Delta airlines. July 2, 2014
Rated 5 out of 5 by The hotel has wonderful features including shuttle from and to the airport. Everything was fine except the refrigerator was not cool enough and food was quite expensive. However the staff were quite friendly, helpful and very professional. Hotel was overall quite clean. June 30, 2014
Rated 3 out of 5 by Just fix these problems, and the hotel is fine I am over 70, and as I was leaving the room, I saw the biggest cockroach I have ever seen in my entire life. Also, at 9 pm the pool/exercise area was messy, out of towels, and out of water/cups. Fix these problems, and the hotel is just fine June 29, 2014
Rated 5 out of 5 by Very comfortable and relaxing atmosphere Good customer service made the difference in helping me enjoy my stay. The welcoming comments from the very start with the drivers at the valet parking station let me know that I would be very relaxed and comfortable. Check-in and out was very easy and quick. The room was very comfortable and I was able to enjoy my workshop the next day. Thank you again for excellent customer service. June 8, 2012
Rated 4 out of 5 by This hotel was just what I needed Arrrived in town for a concert and fun weekend, the valet service was awesome. Their customer service was pleasant and at every interaction my family and I were greeted with a warm smile. The only complaint would be the slow bartender...although they wanted each person to feel special, both people spent too much time in conversation and not assisting customers. Overall great stay. May 29, 2012
Rated 1 out of 5 by Needs Help Beatuiful hotel but I was very disappointed to pull up and see the parking attendant outside with a lady shaking their butts in a club dancing fashion. The attendants at the desk speak bad english. The parking meter was out of tickets. And then to top all that off we got to the room and there was NO wash cloths or towels in the bathroom..... Will never go there again. July 15, 2013
Rated 5 out of 5 by Thindustrial 13 - Excellence I stayed here for the Thindustrial 13 Event by ACP. The conference rooms were great as well as the entire staff and the rest of the hotel. I would highly recommend this hotel for anyone looking for a place to hold there next event or just looking for a nice place near the airport. The BAGS service is way cool! I wish more hotels would offer this kind of services... September 13, 2013
Rated 1 out of 5 by very dissatisfied by the service I recieved I had to ask for a crib more then 3 times, dirty pillow cases, WiFi trouble, staff was rude, I was lied to about check out time, room service welcome themselves in my room while I was there and took the crib without asking and way before check out time and the refrigerator wasn't working. February 18, 2014
Rated 5 out of 5 by Great Customer Service In January 2014 a 5-day guest at your Westin Atlanta Airport hotel. After the first night, my room was switched from 436 to 424, and during the move I lost my iPhone charger. The subsequent day, I called the Lost and Found office, and spoke an employee named Ursula. Within minutes, she came to let me into my former room to help me search for my charger to no avail. Afterwards, she returned to my room with 2 chargers hoping they would support my phone but unfortunately they didn't. After 3-days, still without my phone charger. I felt lost, frustrated and frantic particularly since I sat in my parked car a couple times during the day to charge my phone. Still eager to find my phone charger, I called back to Lost & Found, and once again was kindly greeted and assisted by Ursula but still no charger found. A couple hours later, Ursula called my room; she couldn't reach me on my cell phone since it was dead. During the call, she said she believes she has an iPhone 5 charger and was coming to my room to see if it fit my phone. Low & behold, it worked. I could have hugged her! But this wasn't the highlight --- she told me she called her daughter to see if her daughter's job had any extra iPhone chargers, so Ursula actually went outside of the Westin to help me, something she certainly did not have to do. This was a great example of excellence in customer service and going above and far beyond. I did not want her service to go unnoticed or unacknowledged. Please thank Ursuala for me. She helped my stay at the Westin enjoyable and memorable. It is nice to see kind and selfless people still exist in this world. All my best, Albany, New York July 3, 2014
Rated 3 out of 5 by pets Travel many times through Atlanta and would love to stay at this hotel but they charge $100 for pets. We have a 17lb boston terrier that we travel with and never pay for the him staying at all the other Westins around the country. We would like to stay at the hotel on our next trip through there in a few days but we have to skip because of the enormous fee. March 12, 2012
Rated 1 out of 5 by Horrible service The service was really poor. No basic amenities like a toothbrush upon request. And then I called the front desk right at midnight and tell them that I'm leaving my breakfast order tag outside the door, and next morning the tag is still outside the door. February 27, 2014
Rated 1 out of 5 by Terrible Experience at the Westin Atlanta Airport our experience at the Westin Atlanta Airport was far from perfect. Aside from not having the accomodations promised at booking, the staff was less than friendly in meeting our concerns. I booked seven (7) rooms for our stay. One of the rooms had mildew on the floor, spores on the walls, and the carpret was saturated in water. After speaking with three different individuals and many hours voicing my concern, we were moved to the 9th floor to another room. It took approximately 3 hours to get someone in management to understand the need for moving rooms with small children and upper respiratory infection tendencies. I was first told "we will get maintenece to come and check first thing in the morning." Secondly, I was charged an additional incidential fee for the rooms booked. At booking, I observed 7 incidental holds on my account. The next morning, there was an 8th charge on my account. The manager was very absurbed in responding to me; causing me to become short and frustrated. After threating to talk with the general manager, I was given my fee back for parking. However, the extra charge still remains out of my account; therefore, I truly paid for parking and no accomodations were made for my inconvience. My expectations for booking 7 rooms at a time would have at least been to experience friendly staff. This was not the case. I was VERY unsatisfied with my stay at the Westin and will not utilize this facility to book any other hotel accomodations or recommend this hotel to any family, friends, or associates. July 2, 2014
Rated 4 out of 5 by this is a good westin This was a perfect hotel for us but I have stayed in better Westins June 30, 2014
Rated 5 out of 5 by No one is perfect.... but they strive very hard I travel all over the world, and worse I'm a hotelier. I find the front desk staff the best in the industry. The room service, housekeeping and the bell staff were outstanding. There was a substandard iron in a room and we requested another iron. Not only was an iron delivered with speed and efficiency but a brand-new iron out-of-the-box was delivered with an apology and a smile. The request was after hours and the support staff knew exactly what to do. This is a sign of great executive staff management. Only two suggestions. The first is to put a garment hook on the back of your bathroom doors. I travel with my own garment hook however the doors in these units were 1 3/4" thick, the thickness of exterior doors, so my garment hook could not work. The second is two Quality Assure each room at least once a week. In the unit the floor lamp was missing a bulb for the entire stay. The comfort of the rooms were excellent. Additional outlets for technical travelers, like myself, was greatly appreciated. January 28, 2014
Rated 3 out of 5 by Average hotel Only stayed one night. Met my expectations, however $16 for parking seems unreasonable. Staff out front ( parking cars etc...) were not helpful or friendly unless I suppose you were utilizing them and tipping them. My car has a handicap placard but I wasn't told that handicap is not charged for parking until I was ready to leave. Had to go back in and wait at the desk to let staff know so that it could be removed from the bill. June 21, 2014
Rated 4 out of 5 by A comfortable hotel I was really impressed with the hotel. The lobby and the rooms were really nice. I was taken aback by the fact that the hotel did not offer complimentary wireless internet in the room and horrified when it wasn't offered in the lobby. Luckily, I had converted my phone to a hotspot. Other than that the hotel was great. August 9, 2012
Rated 4 out of 5 by GOOD CHOICE typical American WESTIN this category. Small bathroom, OK American breakfast. . 500 bonus points plus breakfast for platinum members . For 100 % I will come back.Good conection with free shutle with airport February 19, 2014
Rated 5 out of 5 by Simply Awesome! I have absolutely nothing negative to say about this hotel. I have stayed there twice, and each stay was superb! The facility is very neat, clean and organized. It is quiet and run to perfection. The beds are absolutely comfy and the staff are friendly and cordial, and take pride in serving with a smile. November 30, 2011
Rated 2 out of 5 by Great service Hotel rooms although NON SMOKING had faint smell of smoke :( I know this is a difficult task to prevent but it was noticeable. Amenities in room, shampoo soaps towels a bit weak but other than that Heavenly bed was great as usual and the service from the staff was outstanding. Thanks Westin :) December 8, 2011
Rated 1 out of 5 by Worst customer service I stayed at the Westin Atlanta Airport and they encouraged me to spend money and then misled me so I would spend more money. I ordered room service with a $25 voucher from Delta, and the room service person said that I could use my voucher, so I decided to order more food to take up the full $25 dollars. When the food came, I gave them the voucher, which they still have and it was declined. Without telling me, the ran my credit card for the full amount of $27. When I spoke to accounting they accused me of spending the money at the airport before going to the Westin, and they also said "well you ate the food, so you're being charged for it" even though they never told me the voucher was declined and just charged my card unknowingly. Its Delta's problem, but the Westin has the worst customer service and did nothing to help. Adding more insult, they said "Mitzi B.: I am sorry, Karen. In the future, I suggest making sure you have the finances you wish to pay for services prior to ordering them." July 12, 2013
Rated 4 out of 5 by Very nice but.... The room was very nice very neat very clean. But when i go to order room service my room was called several times because they was not sure what I order I never recieved a reciept so I dont know what things were charged to my room when I asked for towels I never recieved a call back January 6, 2012
Rated 1 out of 5 by Not pleased This hotel was unorganized and did not come close to meeting my expectations. Would not recommend. February 20, 2014
Rated 5 out of 5 by Overall Hotel setting and room/service The Hotel was superb, customer service great, room service for a snack was fabulous when I had an urge for a big snack. The bed in the room was very comfortable. The hall for the conference was nice also and the beverages, and pastry was very good. July 31, 2012
Rated 2 out of 5 by Very gracious staff ... and the rooms are clean, comfortable and quiet. A restful hotel and convenient to the airport. I visit ATL often and always stay at the Westin. The restaurant also offers very healthy and creative cuisine. Loved the ahi tuna plate last time. May 3, 2012
Rated 2 out of 5 by Hotel is Horrible Room service was way over priced and tasted horrible. The first room we checked into was dirty and they so called upgraded to a pure room I didn't see any difference in the room except the portable air purifier. December 2, 2013
Rated 1 out of 5 by This hotel was the worst Westin I have ever stayed at. The rooms were damp and musty and food was HORRIBLE. The wait staff at the hotel restaurant was surly and hurried. I did not feel welcome and one of the cleaning service people broke something of mine. Worst ever. November 8, 2013
Rated 5 out of 5 by Great Westin Hotel! A typical great Westin hotel with close proximity to ATL. June 27, 2014
Rated 5 out of 5 by Beautiful Hotel This hotel is beautifully placed. The staff is very attentive and pleasant. The atmosphere is upbeat and personal. I travel to Atlanta a lot but have never stayed at this location. That has changed now :-) September 24, 2013
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