Rated 5 out of 5 by Business50 Good Location and facilities
the room was larger than expected. The restaurant and eating choices nearby was excellent. I also liked the option of not having room cleaning every day and receiving a $5 discount voucher which I used at the hotel's Starbucks and restaurant. I only wish the hotel shuttle drivers all went to the nearby fashion outlet mall, instead of some willing to go while others were only willing to go to the airport.
July 23, 2014
Rated 2 out of 5 by Notcomingbackatall disapointed
Westin O'Hare is listed as the one of the Elite hotel partners for the Rivers casino but did not meet elite expectations. The beds were comfortable but the rooms were mediocore. The shower heads were decent but the tubs are extremely small. I'm 5'6 and 182 lbs and felt a bit clausterphobic. The hottub filters/jets were filthy. For as much as Westin hyped itself for all the renovations and being listed as an elite hotel partner to Rivers casino, huge dispointment; will not return.
July 14, 2014
Rated 5 out of 5 by 1DrNana Alex saved the day
I am writing to let you know of the exemplary customer service I received from Alex when I arrived at 1:00 a.m. on Tuesday, July 15th, 2014 in preparation for my doctoral graduation at Fielding Graduate University. I made reservations for my husband and me several months ago, as my school required for group reservations. Later, I made extra reservations for family and friends. When no family and friends could join us, I cancelled the extra reservation. When I arrived on 7/15/14, I discovered that both reservations had been cancelled. Alex, unperturbed, listened to my story, looked up my reservations, and reinstated me in the system and found a very nice room for me. He rescued this situation from what could have been a disaster for me. This has been a joyous week for me as a result of Alex's efforts! You need more staff like Alex who understand what it means to provide excellent service to your guests.
July 25, 2014
Rated 5 out of 5 by lael Great service and ammenities
Hotel had everything we needed for a corporate meeting. It was comfortable, had all the amenities (except the pool was under construction) and the staff was friendly and helpful. I'd definitely recommend it - especially for the business traveler.
July 30, 2014
Rated 5 out of 5 by BoxCar Great place to relax
Very clean and comfortable rooms and facilities. Great location - close to airport and public transportation.
July 30, 2014
Rated 2 out of 5 by jaybird Remodel problems
Ask front desk to get two rooms adjoining for friends that were arriving a few hours later; or at least on the same floor. Front desk said it couldn't help us. We arrived a little past 2:00 in the afternoon to get the rooms together only to be told it wasn't possible. Once in our room #417, then the construction noise started right above us. It continued past the 6:00 stop time the staff said would happen. Saturday it started a little past 8:00 am. before the 9:00 start time. Tried to watch a moivie and heard nothing but ponding throughout. We even heard the workers scuffling alond on Sunday morning.
March 4, 2013
Rated 4 out of 5 by smocches Hotel is convenient located
I recently stayed at this hotel for a girlfriends weekend and it was fabulous. it was conveniently located to the airport and the service was exceptional.
The staff were great and friendly, public transportation was easily accessible and this made our stay worthwhile will definitely stay there again.
July 24, 2014
Rated 5 out of 5 by couple1 Accommodations Met
My stay at the Westin fulfilled my needs near the business meeting I had planned for the weekend.
July 29, 2014
Rated 4 out of 5 by Brentv911 Overall an A
Pros - Very nice hotel, facilities and staff
Cons - No frig or microwave in the room.
menu prices just a tad high.
Also if you get Internet in your room, then you should automatically get it in the meeting rooms if you are there for a conference. I was very surprised that i was there for an APCO conference and we got internet in our rooms but when i checked into the internet for the conference and was told that this was an additional fee. I'm from a small town in Iowa and maybe this is normal for Chicago. But i would think if you get the internet for your room it would include the entire building.
June 26, 2013
Rated 4 out of 5 by slm2 Good airport hotel
This is a good airport hotel with excellent bell and housekeeping staffs and a good chef in the one restaurant--all of which make this quite adequate for brief stays/meetings. For lengthier conferences, the non-opening windows in many of the guest rooms and a rather pedestrian- unfriendly outdoors are less appealing features.
July 22, 2014
Rated 5 out of 5 by lay0606 First stay at this hotel
This is the first time staying at the Westin O'Hare and I was impressed with the hotel, staff and the recognition of being an a SPG member which afforded me a better room floor and late check out which was greatly appreciated for this stay. I will be back at this hotel and will recommend to others.
July 23, 2014
Rated 5 out of 5 by Robyn858 A Wonderful Hotel
I've stayed at the Westin O'Hare on a number of occasions and I have never been disappointed. The hotel staff is always very friendly and accomodating. I get a sense that they really care and they want my stay at the hotel to be fabulous. The rooms and bathrooms have always been clean and neat, and while I never sleep very well outside of my own bed, I must admit that their beds are some of the most comfortable I've slept in while away from home. The hotel itself is also clean and neat and the aroma they use in the main areas is fantastic. It's a very safe bet I'll be staying here again and again.
April 18, 2012
Rated 3 out of 5 by JellyrollJones Westin Chicago
The hotel is close to the local train system, easy to get to downtown Chicago. 1 mile from Outlet/shops. Nice!
July 28, 2014
Rated 3 out of 5 by tilda Need to improve Wifi speed
Hotel lodging is adequate. However if you are staying for business purposes the wifi is extremely slow despite choosing the highest speed option offered.
July 27, 2014
Rated 5 out of 5 by Kahuna45 Wowed by this Westin!
Great, responsive and engaging staff. Quick check-in and check-out, Starbucks in the lobby, comfortable and spacious rooms. As a traveler for business, everything works well, wifi is great, room and food is great, and a wonderful shower as well. I'll be back.
July 23, 2014
Rated 5 out of 5 by Banyan Excellent Experience
I really like this hotel. It is close to the airport and close to numerous customers I see. I can always get a 4 PM checkout which is very important. The restaurant, gym are very good and the people in the hotel are very helpful.
July 24, 2014
Rated 1 out of 5 by Jen2745 Terrible Experience
We booked this hotel because it looked very nice and because of it's distance from the airport. We won't be staying there again. We prepaid to park our car there while we traveled and had a horrible time getting in the lot. Then when we checked in they assigned us a room where guests were already staying. Thank goodness they weren't in the room when we opened the door. After going back to the desk for the third time, we were given an upgrade. Well, it was not an upgrade at all because the thermostat didn't work. It was 78 degrees in our room the entire night. Anytime we called down to the desk we were put on hold and nobody ever came back on the line. This was a terrible way to start our vacation.
March 23, 2014
Rated 5 out of 5 by kvdenison wonderful hotel
very nice hotel - would definitely stay here again
July 28, 2014
Rated 2 out of 5 by DisneyFan Not quite up to standards
The hotel is certainly convenient to O'Hare and the shuttle service was very efficient. However, my room was a little disappointing. The TV didn't work; this turned out to be a faulty remote controller which was repaired after a phone call and short wait. The bath tub didn't drain and while standing in the shower, I also noticed mold growing over many areas in the bathroom ceiling. And during an early morning thunderstorm an exterior window blew open allowing rain to pour into the room (doesn't speak well to room security either since the window obviously was not locked). This might have been a room not used often, but why put a SPG Gold member in such a room? Overall, just not well maintained.
July 27, 2012
Rated 5 out of 5 by Cutie21 Surprise in the closet !
Upon getting to our room everything looked very clean and fresh. The room had been redecorated,and the bed looked wonderful ...especially after our long drive. Upon further inspection,imagine our surprise when we opened the closet to set the safe,where i on the floor lay a crumpled pair of ladies(we think) underwear and a pill on the floor. We did not report it,as we had a flight in the AM and did not use the closet. Some staff member was careless. We will continue to stay at Westin hotels,including this one,because we know we always have a good experience. Hopefully no more surprises!
January 12, 2014
Rated 5 out of 5 by WL45 Great experience
In every way, this hotel exceeded our expectations. We had a great stay.
July 25, 2014
Rated 3 out of 5 by JAT1957 Just OK
Everything a business traveler should expect, but nothing that special. On the pro side a nice lobby with quiet seating areas and free Wi-Fi helped compensate for one of my greatest hotel peeves - expensive in-room Web access.
Airport shuttle service is convenient and free. Room comfort is up to par for this level of hotel.
Staff messed me up over a late check out - misleading me and then charging $84 for an extra couple of hours. Still on my credit card so I'm pretty steamed about that. But work requires me to return tomorrow, so the front desk is going to hear about that in person.
October 15, 2012
Rated 4 out of 5 by MIMI3 NO TOOTHPASTE!!!
I reserved three rooms which we were overall satisfied with. Everything was good until we woke up the next morning and found that we didn't have toothpaste and when we called to the front desk and asked the cleaning lady we were told that you didn't have any either!!!! That totally ruined the whole experience!!!!! Please keep on hand extra toothpaste, toothbrushes, shower caps and a few other small items that guests may have forgotten to bring from home!!!!
June 30, 2014
Rated 5 out of 5 by Larryk2run Great for meetings.
Westin O'Hare has been the perfect meeting place when we need to bring together people from around the country.
July 22, 2014
Rated 5 out of 5 by Trav38 Hotel where you feel at home.
Sue and Maria are two of the biggest reasons this hotel is my hotel of choice when I am working the Chicago area. They make me feel as if I have a family even though I am away from home. The actual Starbucks in hotel is convenient and that staff even makes me feel at home. Great Hotel for business travel, layovers, and airpot proximity.
July 12, 2014
Rated 4 out of 5 by Jasmine99 Nice Stay
Overall, this was a nice stay. The hotel is convenient to the Ohare airport and restaurants. The concierge is the best. She helped us navigate Rosemont and Chicago. Great personality. My only issues were (1) accessing the internet daily was inconvenient and (2) no shuttle service to the Rosemont CTA train.
July 14, 2014
Rated 5 out of 5 by md11jeff Easy in and out.
Great stay. Nice friendly staff, close proximity to O'hare airport.
July 22, 2014
Rated 4 out of 5 by Jrhd4u Misleading Info
I called and made my reservation for a business trip with the SPG desk. They told me there would be a shuttle serice available for my Wife while I was in meetings. There was not. The only shuttle they have is to the airport. The other issue I had was with the Concierge not being available during the day. Multiple times myself or my wife went to ask questions and there was no one there. The hotel itself was nice and clean.
July 3, 2014
Rated 5 out of 5 by VAW7776 Great Stay
I had a great stay at this hotel. The room was clean/comfortable, the hotel was spacious and quiet. The only thing I didn't like was the attendants at the gift shop. I attempted, right after check-in, to purchase a few small food items and charge the bill to my room. While the transaction went through, the 2 clerks seemed very unprepared to handle this transaction. They spent about 5-10 minutes figuring out how to do it. Further, they seemed very annoyed that I was asking them to pay this way...what I believe to be a very typical way to pay for something in a nicer hotel. After 5 hours of travel and a full day of work, that wasn't the kind of hospitality I was hoping for! Beyond the unfriendliness of the snack/gift shop staff, I truly enjoyed my stay!
May 18, 2014
Rated 3 out of 5 by kylewes Not impressed
I travel all over for business and this place left a bad impression for three reasons.
19 bucks for Wifi and 40 bucks for an OJ, pastries and yogurt?
Who doesn't offer free wifi in 2014 ?
3/4th of all the channels on the TV did not work or show up?
July 13, 2014