Rated 4 out of 5 by MLPA This hotel has great features
Great location and amenities.
May 12, 2014
Rated 5 out of 5 by IggyfromAZ Family Road Trip Included Great Stay Here
My wife, two sons and I stayed here over the weekend for 4 nites, and it was super! We had a great corner Jr Suite, facing the Pru and the Charles. Restaurants and shopping were all in walking distance. Only con was parking was going to cost $55/nite at the hotel garage because of our car-roof luggage carrier, but I parked next door in the Copley Plaza garage, which had taller ceiling, for $35/nite. The walk was a few minutes longer, all indoors.
October 24, 2012
Rated 1 out of 5 by garyb1951 On 35th Floor Elevator NOT working!
I travel about 90 days a year and have stayed here many times. This past week I was on the 35th floor and the elevator was out for about three hours from 8 AM to 11 AM. I understand that there have been ongoing problems in the electrical system since the transformer fire. Hard to trust this property again. I have never had a problem like this in any hotel before (I am in my 60's and I have travelled a lot).
June 21, 2012
Rated 4 out of 5 by SteveR Cut a few corners
Great Hotel, Great Room but -
Surprised to find the channel listed as HBO is now Showtime due to a "Package Upgrade" the hotel told me. Huh? How is Showtime an upgrade from HBO.
And, even though I am a Starwood Prefered Guest (SPG) member, still wanted to charge me 12$ extra on top of the Junior Sweet rate for WiFi. Seriously?
Cutting corners, and nickle and dimeing is no way to keep your best customers.
July 5, 2012
Rated 5 out of 5 by PrincessJoy Fabulous stay as always!
The Westin Copley Place is my personal favorite for a visit to the Boston area. The hotel is contemporary and cozy while the staff is so often accommodating. What brings me back time after time is the Westin Heavenly Bed. It is exactly that, absolutely heavenly. The sleep I receive at the Westin is like none other and I look forward to my next visit so that I may indulge again.
December 25, 2012
Rated 5 out of 5 by randomnick12432453 Great Stay, Will Return.
Stayed here from Feb 12 to March 2, 2014. No upgrades available at check-in but the front desk staff (Dan G) was very professional and exhibited great service -- thanked me for my loyalty to SPG, walked around the counter to hand me my key card, personally showed me a couple of additional room layouts when I complained that the initial room assignment was too stuffy in layout, spotted me as I was walking to check out, greeted me, and checked me out himself. He was most accommodating and found me a corner room junior suite on the 33rd floor from Feb 16 onwards. I appreciated the effort as having a bit more room helps, especially on a longer stay. Room was spacious and had a great view.
Breakfast buffet at The Huntington is excellent and the best among the SPG hotels in Boston. Platinum amenity provides for free continental buffet, with an option to upgrade to the full buffet for $7.95. The manager regularly comped my breakfast upgrade, which was a nice gesture. With the exception of Marie, wait-staff had inconsistent service and one had poor attitude -- I had walked in for breakfast 5min before closing time on a Saturday and instead of welcoming me and seating me immediately, she loudly asked the hostess "isn't it eleven already" (I can hear what you are saying lady).
Location-wise, Westin Copley is great since it's connected to Copley Mall/Prudential, so one can remain indoors during winter. Many restaurants deliver straight to the room. Food from Ingredients "restaurant" is surprisingly good.
One of the staff called me the night before check-out to ask about my stay, which was a nice touch.
Only grouse is that the Events and Meetings Team is generally unresponsive to email. I had emailed about quotations for a private event prior to my arrival and received no reply. Spoke with the Associate Director for Catering Sales in person more than two weeks ago, was given a tour, and promised that her staff Andrea M. will be in touch via email. Still waiting for my reply. I emailed Amex Concierge in the meantime and got the information I wanted, but I thought that was a clear service lapse there.
Will definitely return and recommend.
March 2, 2014
Rated 3 out of 5 by RockyCourt Not the best experience
Not the best experience as we were panhandled in the lobby by street people who just walked up to my wife and asked for money.
Secondly the hotel seems understaffed as each time I called the lobby for assistance I was on hold for five minutes. Also the elevators seemed very slow and random. Sometimes the alarms came on, sometimes the light displayed where the doors would open to gain access to the lift; sometimes they worked fine
On the good side, Jules in the breakfast eatery was great and we had an excellent meal with our daughter.
All in all a good stay but not up to the standards of a Westin
April 1, 2014
Rated 5 out of 5 by tfos Love the Westin Copley
I've stayed at The Westin Copley several times and love it's location - right in the heart of Boston's Back Bay and just a few minute walk from the Hancock Tower and other office buildings. I stayed this time also with my family on Fourth of July in a river view room and it was spectacular - our room aligned with the fireworks barge and the view was fantastic.
July 9, 2012
Rated 5 out of 5 by TwoTravelingFools Freedom Trail Trekkers....
Everything was fabulous - staff, room and location. Easy walk to everything from historical spots to shopping in two malls (did not have to go outside to shop. Only downside was neighbor kept slamming door each time they came and went - all day and late into the night.... Wouldn't let that stop you from staying here! Highly recommend this hotel!
October 8, 2012
Rated 1 out of 5 by damon86 charges not mine, internet is beyond frustrating
I had to spend 3 + hours on the phone with your 3rd party tech support where I had to provide your hotel information and then I get charged for internet and was NEVER able to connect. I try to call to get rectified and staff puts me on hold for 30+ min. I am contacting my co to take Westin off of the hotel lists that we stay at due to my experience.
May 1, 2014
Rated 5 out of 5 by Gail53 Wonderful stay
I was in town for business and stayed at the Westin Copley Place. My room exceeded my expectations. Everything was wonderful. I would absolutely stay again.
May 5, 2014
Rated 5 out of 5 by Gene Excellent location - especially if weather is 'bad'
Attached to the Copley Center with an enclosed walkway and another to the Prudential Center Shopping Center - - which is great if it is raining, snowing or windy !!! Very large lobby area with a handy bar and restaurant. I had a fantastic view of the Boston area from my very large wall to wall windows.
September 14, 2012
Rated 5 out of 5 by MaryQ Love this Hotel!!!
The Westin Copley Place is the best Hotel to stay at for a Red Sox Game weekend - or for playing around the city. You can park your car and just walk!
We love this hotel for Sox games - its only about a 10 min walk to the game - and then after the game, you just walk back - NO TRAFFIC!!
June 27, 2012
Rated 5 out of 5 Great bed, service and location
Great bed with nicely decorated room. Fast and Friendly services.
Superb location few steps from Boston's top shopping centers, well-known stretch of Boston's Newbury Street, Boston Public Library.
Surrounded by variety of cafes and restaurants. Easy access for green line T transportation.
January 9, 2012
Rated 5 out of 5 by Traveler300 Our Room Had A Great View!
We enjoyed our stay here. The only criticism is that the bed was not as comfortable as we would have expected. We were on a club level and had an incredible view of the river and Cambridge. Also watch out for the hefty parking fees! Overall, however, very convenient and enjoyable stay.
July 5, 2012
Rated 2 out of 5 by JE65 Disappointing for a Westin
I have had good luck with Westin's in other cities but Boston Copley Westin was not up to par. Front desk staff was unprofessional. Several problems with room including cleanliness, billing, missing items in room. Staff seemed to be quite inexperienced. View is nice, food good.
June 18, 2012
Rated 5 out of 5 by meetings Conference Hotel
We attend conferences at many hotel chains. This was the easiest to check in, with a car, and leave several days later. The check-in and check-out processes were very smooth and efficient.
Next, food for group lunches and dinners was one of the best and was healthy.
July 4, 2012
Rated 5 out of 5 by Duke33 wow great place, great staff thanks!
this is within doubt the nicest staff of any hotel i have stayed in a very long time!
room service was very good as well. everyone is pleasant and helpful. mr hammer should be proud. Jill and Shun really did help me with my stay before and during. Please give them my sincere thanks and best wishes. Well done!!!
April 30, 2014
Rated 5 out of 5 by KristaB Always stay at the Westin Copley...
I always stay here when traveling to Boston and everytime it is a wonderful experience. From Bar10 to the fitness facility, friendliness of the staff, welcoming valet, etc... it is a first class operation!
January 11, 2012
Rated 5 out of 5 by missy01 Amazing Junior Suite with River View
Wow! Very nice spacious, elegant
Junior Suite. We were on the 26th Floor and what an incredible view. The location of this Westin at Copley Place is great,
easy access to everything.
Service was wonderful.
July 9, 2012
Rated 5 out of 5 by Patrick2 This hotel is in a great location.
Having the car rental availability on site was very convenient.
I had the best eggs Benedict ever.
The room was quiet despite all the activities going on, and of course the bed was very comfortable..
December 31, 2012
Rated 5 out of 5 by Jack277 Superior Facility and Staff
My stay at the Westin far exceeded my expectation. My room was spacious and comfortable in every respect. I will definitely stay at the Westin during my next visit to Boston.
September 17, 2012
Rated 5 out of 5 by ubrugki The front desk was wonderful
Tom at the front desk helped me tremendously at check in - extending my stay so I wouldn't have to switch hotels. I was grateful for the extra help and assistance!
September 17, 2012
Rated 5 out of 5 by Schmoo Love This Hotel
Stayed here the last 3 times we have been to Boston. We won't stay anywhere else. Always great service, staff, facilities, etc...
September 13, 2012
Rated 5 out of 5 by drbergs parking fees obscenely high
even if the local area rates are comparable, parking should never exceed 10% of room charge.
November 10, 2012
Rated 3 out of 5 by Jer56 No heavenly bath here!
I upgraded to a suite which I had to pay for after booking the room with points. No king bed rooms available even in the suites. The bathroom was so small you could not get out of the shower with the door open without stepping on the toilet. It only had a single vanity and the rest of the counter could not be used because the toilet was in the way. I don't know why they would put 2 beds in this nice suite if you can only fit one person in the bathroom. There was no double shower head that we all love in the heavenly bath, but a square rain head that had weak pressure. If all the bathrooms are like this in this hotel. I would never stay here again!
October 22, 2013
Rated 3 out of 5 by Nickname1122 Nothing Special
We decided to splurge and reserved a junior suite. The cost was $550 per night. The room had 2 queens and a pull-out sofa. The beds and sheets were comfortable and clean.
The room floor was not particularly clean, with food, toys and dust-bunnies a-plenty around the beds. The bathroom was cramped for a suite with no dressing mirror. The coffee maker was not stocked upon arrival. There were 2 bottles of complimentary water in the room, which was appreciated.
The toilet required numerous flushes to operate correctly.
The staff was friendly and the location is very good. Valet parking was $40 per night
For the money, one can do much better.
October 14, 2013
Rated 4 out of 5 by mucow 2014 Boston Marathon
The hotel location and staff were overall GREAT. The only negative was after the Marathon only a few (maybe 2) of the 7 elevators were working. Runners and their guests were lined up way out into the lobby hobbling and hoping to get to their rooms for a shower and rest. This was a terrible time to shut down elevators.
April 26, 2014
Rated 3 out of 5 by Baileygirl Was very disappointed in service...
This is our first time staying at the Weston Copley Place. We were there for a wedding being held at another venue. Upon check in at 4 p.m. (hotel check in is at 3), we were told that one of two rooms was not ready (still being cleaned). It took about 20 more minutes for the room to be ready, which in itself isn't that big a deal, but for what we were paying for a room, we felt it should have been ready by 3 pm. Now we were in a rush to get ready for the wedding.
Our other disappointment was that when I made the reservation, I specifically asked for a roll away cot in one of our two rooms. They informed me it would be an extra $15 which I gladly paid. When we got to the hotel, I reminded the front desk about the cot and when we got up to the room, no cot. We then called the front desk before we left to go to wedding...said they would bring it right up, and when we got back at 1 am, no cot. Now I am aggravated. Called front desk, AGAIN, and they said, once again, they would bring it right up. Waited 20 minutes, and AGAIN, no cot. We called AGAIN and started to get angry with whomever we spoke with. She handled it very well, called whoever was supposed to deliver it and called us right back to say it was on its way up. When it got to the room, the person delivering was very snippy and very accusatory...this was at 1:30 a.m. Not happy...would like a refund for the cot.
June 9, 2013
Rated 5 out of 5 by rtonn Perfect Location, Amazing View
We had a great stay for a bachelorette party this past weekend. We got a junior suite with amazing 180 degree view of the city, including the Charles River. We were all very comfortable. The bathroom was QUITE small for a suite accommodating up to 6, and there were not enough mirrors to share.
Parking is outrageous at $49/night, but to be expected in a big city.
But the hotel staff was very helpful and provided great service. The hotel is in a perfect location in backbay, with walkways to the prudential shops. We had a great stay.
April 7, 2014