Rated 1 out of 5 by brbandbab Invisible service
Upon arrival no place to disembark at the hotel entrance so parked around the side. Not clear where the reception desk was. We tracked down a staff member who took us to the reception desk where no one was available. Staff member had to convince someone behind a door to help us. Design of reception area total confusion. We were on personal travel, not business, and we seemed unwanted. Pillows were terrible.
June 8, 2014
Rated 4 out of 5 by Wmando My imression and recommendations
The hotel was good and elegant.
The room was good and sebaceous
The mattresses were very bad and saggy
I thought the parking should be free
There was no internet in the room for free
June 3, 2014
Rated 2 out of 5 by Bus1961 Very noisy hotel audible in rooms. Poor customer responsiveness
The Westin Waltham is definitely not on par with other Westin hotels. This is an extremely noisy hotel with lobby/bar area noise audible to guest rooms. Calls to service express ring forever if they are picked up at all. I will not be staying at this Westin again
June 1, 2014
Rated 5 out of 5 by TravellerB Another great stay
I travel frequently and almost always stay in a Starwood property. Westin Waltham is one of the best as far as guest services. Liz and the front desk does an amazing job providing every convenience you would need. The remodel was done very well and the rooms are brighter, nicer and is very relaxing and enjoyable.
May 30, 2014
Rated 4 out of 5 by Jdix55 Quick visit to BC
I have stayed here several nights in the past. It is a nice clean hotel with very helpful, courteous staff. It is very near restaurants and shops. I'm sure we will stay there again soon!
May 29, 2014
Rated 4 out of 5 by JERRYW GOOD SERVICE
INVESTMENT IN RENOVATIONS IS APPRECIATED AS THE HOTEL WAS OUTDATED. THE ONLY ISSUE I HAD WAS WITH THE BREAKFAST - IT NEVER OPENED ON TIME. POSTED AS A OPEN AT 6:30AM AND SEVERAL TIMES IT WAS 10 MINUTES OR SO LATE.
May 24, 2014
Rated 3 out of 5 by JT14 A value hotel, not a Westin.
The facilities, the service are below what I am used to as a Westin. It is priced cheaper, which helped.
May 20, 2014
Rated 4 out of 5 by DavidZ Return Visit 5/9 to 5/11
I had visited the hotel and made a review over Thanksgiving. (Worst Stay There -- 4 nights over Thanksgiving). I decided to give the hotel another chance for 2 reasons: 1 -- they had given me a certificate for a free night; 2 -- the price for the other night was good.
The elevator in the parking garage is out of service. Pain in the butt as there was a wedding booked for the hotel. Only parking available was on the top levels of the garage. Not a fan of carrying luggage down 3 flights.
Check in was okay. Room has been nicely done over. As someone who is always looking for extra electrical outlets in the room (I have sleep apnea and use a CPAP machine to sleep), I was thrilled that each of the lamps by the bed has 2 electrical outlets. Something minor, but a great convenience for those of us who need it.
The new furniture is nice and it was great to have dresser drawers that were higher up than normal.
As opposed to my last visit, I got really restful sleep this time. Much appreciated.
I would recommend this hotel in the future as for weekend stays it is a good value.
May 12, 2014
Rated 3 out of 5 by sharon123456 Features
The hotel is overrated. Does not provide you with a experience that would make you want to tell your friends about. Doesn;t offer any ammenties or difference in experience being a spg member. no perks....I could have stayed at any other hotel with a 4 or 5 star rating and got the same experience - I would not recommend or choose this hotel over another.
May 12, 2014
Rated 5 out of 5 by lalasese Great value
Comfortable and clean rooms that provide a great night's sleep.
May 6, 2014
Rated 5 out of 5 by mad17 Waltham Westin
I love the rennovations you have made! ...the hotel looks great and the room was so nice and new, clean feeling !
one suggestion, i would have replaced the hair dryers...the bathroom sems so updated and modern and the hair dryers are the old ones, and not that great to begin with . But small thing in the big scheme
April 30, 2014
Rated 3 out of 5 by Jack54NH Disappointing facility
My gf and I stayed here overnight following a wedding reception nearby. Upon check-in....I noticed while unpacking that the bed spread was covered with hair....very unpleasant. Closet doors did not work properly and the wifi was so slow it was useless. The layout of the hotel was very odd as well and our room was very far removed from the elevators. The garage was also very tight...difficult to maneuver a full sized car in there.
Overall very disappointed with this facility.
April 14, 2014
Rated 4 out of 5 by TMOTMO Waltham Westin
Solid hotel but VERY OFFENSIVE THAT THERE IS NOT FREE WIRELESS IN YOUR ROOM.
April 14, 2014
Rated 5 out of 5 by Anahui Friendly hotel
Housekeeping Team was so nice an attentive in the hallways. Room very clean. Food in restaurant was just ok.
April 9, 2014
Rated 3 out of 5 by NS1PP Heater not working well
The heater's not working well. I couldn't raise the temperature above 75, and the heating time was so short. I woke up in the middle of night because the room was cold.
April 7, 2014
Rated 2 out of 5 by WLH49 No wake up call
Beautiful room, no problem there. Failed to receive 6:30 am wakeup call. Woke up at 7:30 w/ limo waiting outside. Made my flight but trip to Logan tight/no fun.
Food in restaurant below average given real restaurant prices. Clam chowder was milk/creamy with a couple small bits of potato and literally zero clams.
April 7, 2014
Rated 5 out of 5 by KD292929 This hotel has a very accommodating staff!
I enjoyed my stay at the Westin Waltham Boston. It was very relaxing and the customer service was great!
March 31, 2014
Rated 3 out of 5 by JulieJoe The room was clean.
I was disappointed with the cleanliness of the room and housekeeping. It was very inconsistent. I did not opt. for the get to green program as that would have resulted in never getting my coffee stocked and a basic cleaning. When I checked in there was a fingernail clipping on the floor. One day housekeeping had come and you could clearly see they did not wipe down surfaces and did not clear out the garbage or sweep the bathroom. It was hit and miss whether they would properly stock the coffee pot and bathroom amenities. Even after speaking to management I continued to experience the inconsistencies.
March 31, 2014
Rated 4 out of 5 by Mommymurff Love the bed, pillows, and shower
Like to choose Westin because of the great bed, pillows, and showers.
If I were to wish for anything better, it would be more insulation and sealing around the door. I could hear the bell of the elevator and people talking in the hall and the room next to me. Turned the fan on high and that drowned out the noise so was able to sleep comfortable.
March 27, 2014
Rated 2 out of 5 by DisappointedinMA This hotel needs a lot of improvement
Upon check in, I was told I was in a newly renovated room. Once I got to the room I noticed the wallpaper in the bathroom was peeling off the walls and in some areas was missing. My bed spread was covered in black lint. Also the shower was not draining properly. It took two calls to get the shower fixed. I also did not receive my complimentary bottle of water on two days. I also had towels missing on one day after housekeeping cleaned the room. The valet staff was almost not present.
March 24, 2014
Rated 5 out of 5 by LadyCape Luxury +
Extremely pleasant hotel staff and wonderful facilities.
March 23, 2014
Rated 5 out of 5 by Dualice Excellent Hotel
I've stayed at this hotel over 250 nights and every one has met my expectations. I would recommend this hotel if staying the Waltham area.
My only suggestion would be that when a guest elects to participate in the "make a green choice" program that at least coffee/water/soap are replenished daily. You can always ask the staff and they will always bring some up. It would just be nice for it to be replenished automatically.
March 21, 2014
Rated 5 out of 5 by Smuttley This hotel is easy to get to
This property has great access to major highways, with professional amenities and facilities for meetings and events
March 17, 2014
Rated 4 out of 5 by WalthamBusinessTraveller Renovation is not up to par
I stayed in a renovated room that was not truly renovated. New wallpaper and carpeting does not make a renovation. The ceilings were not painted, the air conditioning system was loud and not very efficient, the bathroom is not really top notch.
March 15, 2014
Rated 1 out of 5 by Dawn207 Terrible Experience
Construction was immediately adjacent to my room and the noise and dust were awful. Sleep was not to be expected with the amount of noise and I could write on the table tops with the amount of dust there was. (Can't imagine how much dust I breathed.) The front desk staff seemed to not care when I made a complaint in person. I then followed up with another email complaint but have yet to get a response from management. I feel I was not valued as a customer.
March 11, 2014
Rated 5 out of 5 by Mikel67 Business Trip in Boston
This hotel was wonderful. The room was modern and clean, the staff was friendly and attentive and the food was very good. Any request I made was handled promptly and courteously. Very nice!
March 8, 2014
Rated 4 out of 5 by Prof1 nice upgrades
Upgrades were great, but beware that your heating unit makes a strange & loud noise when it turns off.
March 1, 2014
Rated 3 out of 5 by RJ123456 Nice Updates, clean the shower
The hotel has recently been renovated and the new rooms are very nice. However that only made the lack of cleanliness in the Shower inexcusable. it was obvious that it had not been cleaned well since the last guest stayed in that room.
February 27, 2014
Rated 4 out of 5 by OOBIE Dig deep if you eat here
The staff and the rooms are very good. However food prices at this facility are off the charts. My dinner consisted of a BLT ($18.00, piece of apple pie $10.00 and a ginger ale $4.00) With charges and tip, $41.91. Breakfast the next morning $29.61 (Bacon, home fries, scrabled eggs coffee and juice.
February 20, 2014
Rated 3 out of 5 by Kelleigh710 Return Trip was Lacking....
Where do I begin? I actually wrote a stellar review of this property back in August and just visited again over the weekend expecting the same service and experience. This is my 4th year as an SPG gold member and there just certain standards within the Starwoods brand that i have grown accustomed to, the first being superb customer service. Don't get me wrong, friendliness was not the issue, but efficiency was. I received an e-mail prior to my stay from an "ambassador" of some kind and I responded telling her I would be staying in a junior suite with my four year old nephew for his first hotel experience and to go swimming in the indoor pool. I informed her we would be arrived for an early check-in.
We get to the hotel and the room isn't ready. They say they will call housekeeping and try to get me a room sooner than later, but they swiped my credit card and saw my photo i.d. to get things moving. So I am in the lobby for 35 minutes trying to keep a four year old occupied and visit the desk again. She tells me it will be just a few minutes and they will come and get me when the room is ready. 25 more minutes and I go to the desk again and it's a new person. I give her my last name and she says my room is ready...and asks for my credit card and photo i.d. Of course, I told her the original person I was dealing with already did that, but she said she needed it again. So i leave the desk to retrieve my purse and 3 people jump in line ahead of me in the process. So I am back to waiting and finally get to my room.
Word to the wise, they are renovating and while I was told that the renovating would stop at 5pm, it didn't stop until 6pm. My nephew and I went to the pool and lo and behold, the 15 person hot tub was gone. Yes,the renovation included getting rid of the hot tub...So we swam and decided to head upstairs and order lunch. I won't even talk about the fact that 2 small personal pizza's, a ceasar salad, and 3 sprites were a total of $95.00....but I was trying to put my nephew down for a nap and it was impossible with all of the noise. One would think that by alerting them to the fact that I would have a young child with me prior to my arrival, they would have placed me in a different room.
The day I check out, I get a folio e-mail for $250.00 which is fine. then I get an additional folio charge for $167.00 well after I checked out. I call the hotel, and they tell me its an additional hold on my account because I used my debit card and the money would be refunded to me within a week. I don't mind that, but at least put that in the description of the charges on the folio so I don't have to call the hotel like a lunatic thinking I was charged for something else!
Overall, this trip lacked the relaxation, personalized service, and attention to detail that the Westin has been known for.
February 19, 2014